Paw Couture Reviews 

454
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, finding them both stylish and durable. Many people highlight the quick delivery and excellent customer service, noting its efficiency in resolving inquiries and ensuring satisfaction with their orders. Consumers are frequently delighted with their purchases, appreciating the overall value and the lasting appeal of the items. Additionally, customers particularly appreciate the thoughtful and beautiful packaging their orders arrive in, and many mention their pets receive numerous compliments when wearing these fashionable accessories.

What people talk about most

Product

Customers had positive experiences with product quality, frequently praising the beautiful designs, vibrant... See more

Quality

People report positive experiences with quality, consistently praising the excellent and amazing quality of... See more

Order

Reviewers mention positive feedback about their orders, highlighting the ease of the ordering process and the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This week received a lovely lead and collar as a gift from my daughter for my cocker spaniel. Omg I love it, first time he has had a matching lead and collar and looks amazing. Paw couture responded... See more

Rated 5 out of 5 stars

Quick Delivery, lovely packaging. Quality of harness and size really good. Lots of nice comments walking my Poochon dog (small size ordered). On initially making an online enquiry about 'out of sto... See more

Rated 5 out of 5 stars

Harness and lead set was purchased specifically for going on holiday and making my princess stand out absolutely lovely material and pattern, very sturdy fastening and looks beautiful on. Only downsid... See more

Rated 5 out of 5 stars

I accidentally placed an order but I'm so pleased I did. The sailor bow and poo bag holder in picnic plaid are so pretty to look at and are really good quality. In fact I liked them so much that I've... See more


Company details

  1. Pet Supply Store
  2. Clothing Store

Written by the company

Fashion for the fiercely dressed and dog obsessed.


Contact info

4.9

Excellent

TrustScore 5 out of 5

454 reviews

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1-star

Asks customers to review

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How this company uses Trustpilot

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4.9

All reviews

(454)

65 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible delivery service

Terrible delivery service, the partner company does not serve to deliver, they leave notifications at the door without knocking, I have been at my house and they have not even called. I'm still waiting for my shipment, they don't give me any solution

January 5, 2024
Paw Couture logo

Reply from Paw Couture

Hi Libeth, thank you for your review. I have dropped you an email to try and assist with this matter as this is an issue with USPS. We always use a tracked service for our International mail for extra piece of mind and can see from the tracking information that the parcel was attempted to be delivered and then redelivered with a notice left to reschedule shipment. If you could possibly provide the further info requested on our email and I will absolutely assist further - we're a small business who prides ourselves on end to end customer care, and want you to get your parcel as soon as possible. Thanks in advance, Claire

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Rated 5 out of 5 stars

Will definitely order again

Order arrived super quick even though I ordered between Christmas and New Year and was more than happy to change the size of an item before it had been shipped when I realised I'd ordered the wrong size. Very happy with our beautiful set

December 28, 2023
Rated 5 out of 5 stars

Kyza

My sale order was out of stock, was offered a replacement from full priced range at sale price.
Speed delivery, all items of outstanding quality.
Highly recommended.

December 29, 2023
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Rated 5 out of 5 stars

Definitely recommend …

Friendly service product made very well I’ve actually bought 2 harnesses as they fit perfectly and comfortable on my dog. The accessories are great too. Would definitely recommend.

November 30, 2023
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Rated 5 out of 5 stars

Lovely

Bought two harness bundles from here and quality is great and the patterns/colours are beautiful!
Encountered a small problem with sizing and Paw Couture were quick to solve this for me so was very pleased with their customer service.
The harnesses themselves seem sturdy so I hope they last well.
Would recommend.

October 30, 2023
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Rated 5 out of 5 stars

Absolutely love this small business…

Absolutely love this small business company. Their customer service is amazing and Claire always goes the extra mile to keep customers happy! Fabulous designs, great quality service, fast delivery - what more can anyone ask??? Highly recommend - like Arnie - I will be back!!!!

October 30, 2023

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