Plantmade Reviews 

This is the worst experience I have ever hand with ordering items online and waiting for them to arrive. I was promised my items would be shipped last week after waiting quite a number of weeks and nothing. I emailed them again yesterday, no response but miraculously DPD finally had my order. This is really poor and unprofessional. These products would jave to be Godsent for me to order again. I will look for natural products elsewhere. So disappointed.

The products are absolutely amazing and they really do work but their shipping delays and terrible customer service is what pushed me to cancel my subscription. I ordered over $100 worth of product (subscription + origin bundle) and it took over two months to arrive, that was after reaching out multiple times to get responses by ai, someone from customer support who was not helpful at all and finally having to reach out via instagram to the owner. I decided to finally cancel my subscription after it happened a second time. They charged me in February 13, 2025 for my subscription and the products still hadn’t arrived now March 2025. I reached out March 14, 2025 to see if they at least shipped it but ai responded that my order hadn’t even been fulfilled yet. I didn’t want to go through the hassle that I had gone through the first time so my subscription is now cancelled and I worked with my bank to get my money refunded. I hope they can get a handle on it bc their products really are amazing.

The product is amazing! I’ve bought this product several times. My only issue is it’s either out of stock or takes a while to arrive. I believe this is an issue with the suppliers of the company’s ingredients. I sincerely hope that issue is sorted really soon as it does spoil an otherwise perfect buying experience.

I don’t usually do this but this is honestly the worst experience I’ve had with an online company. Every single order and Im left waiting months for a product that should arrive in 5 days. My last order was January and it’s now mid March and nothing. Now they are asking me to contact the delivery company who I can’t get a reply from and they have stopped replying to my emails leaving my order in limbo. I’ve paid for my orders, haven’t received it and you want to act like it isnt your responsibility to ensure I get it.
It might look appealing to buy natural products and you might want to support a Black business but this nightmare is not worth it. The company cannot clearly handle the volume of orders. Instead of scaling, you need to make sure you can improve service for a small volume first. This will only get worse. I haven’t had a single order delivered on time and this is my 6th or 7th. Absolutely fuming.

Like many others complaining, I placed an order for £100+ after a promo and never received it and told by an AI chatbot that the order has not even been fulfilled meanwhile I've been charged and was told would receive the order is less than 2 weeks. I've had a similar horrible experience last year and thought it was a one-off but clearly not. Asked for a refund and no response from Plantmade?! The email address (nana@weare****.com) given from a previous complaint just bounces back. Your customer service and order fulfilment is really letting you down and makes your operation appear as a scam! Disappointing and you've lost a customer

These are back up bottles. I have been using inches for a while now and can definitely see an improvement in the small bald patch that I have in the front of my locs.

The products are actually good. I like the shampoo and conditioner bars. But their customer service absolutely sucks. No update on order placed 19th Jan reached out via chat and email no response no emails no nothing. Because of this I won't be ordering again.

I placed an order in June 2024 in response to one of Plantmade’s promotions and advice from a friend who’s son (influencer) received FREE products which she liked.

I received a notification that my items were partially delivered! I had not received anything!!! When I approached the company they apologised and said I could cancel my order. I cancelled my order after a lot of back and forth communication. I have never received my order (any of it) and neither a refund until I approached my bank. They then refunded a small part of what I had paid £45. Plantmade said if I cancel my claim they will resolve the issue. They still owe me £75. I wrote to them on numerous occasions to get an answer from what I presume is their Ai. Yesterday they said I need to pay again for the products that I purchased and never received. I tried to resolve this amicably and am saddened that I’ve had to take this action. I am receiving messages of the same from other social platforms. Plantmade need to do better with customer care & service!!!

Plantmades products are phenomenal! I’ve never been so invested in a hair company (especially being a male) as I am with them. I thought they might be overpriced but during their BF sale said let me give it a try. I must say all the products are actually amazing, worth the price, I had to even go back and order refills. Can’t wait to try their other products and give it a 4.5. Would give 5 stars if their delivery service was A1 and they featured labels on the back with what’s inside the products and maybe offer another alternative to glass bottles.

I placed an order jan 1st and after going back and forth with their AI generated email responses, the order was finally delivered 24 days later. However, to my surprise, when I went to the lobby to pick up the package, the box was ripped open and EMPTY! It was also stamped (I'm assuming by customs/ postal company) that the box was "received without contents". In other words, they shipped an empty box! So needless to say, I have yet to try the actual product, and never will because I will NOT order from them again.

I’ve only been using these hair products for about a week and a half, but I’m already in love! My hair feels so much softer and stays moisturized for much longer than before. They’ve truly simplified my hair care routine, and I’ve noticed a big difference in how manageable and healthy my hair feels. Definitely a game-changer—I highly recommend these products!

Soil product arrived to me damaged in August 2024 and I have waited months for the replacement or credit. It’s end of the year now (December 2024), and issue is still not resolved.

I have spent a few hundred dollars with Plantmade and really liked the products, but customer service and speed has not been their strength in my experience.

Similar to most of the other 1 star reviews on here, I am still waiting for an order placed nearly three months ago!! The courier's tracking service clearly states they have not received the parcel from them, yet Plantmade's customer service claim it has been shipped. This is an obvious lie considering how many others are having this same experience. Appalling customer service which will just give you generic statements like "we are looking into it", "I will update you soon" (they never do). You will never get any details or answers from them. Because they claim the order has been shipped, "the system" will not apparently let them issue a refund - another delay tactic and a lie. I liked the products, but this experience has been terrible. I would recommend anyone going through the same experience to check your legal rights as a consumer, and follow the official steps to claim your money back if Plantmade do not refund you.

The quick turnaround from when the order was made to the delivery date. The products are fantastic.

I love these products. However the last two orders I made the packages were wrecked. This time the liquid gold bottle was completely crushed. Product damaged beyond use.

Terrible client service ! No respect for clients at all!

My order took a little longer than expected to come. However the customer service team were helpful and resolved the issue quickly. I have enjoyed using the products for a few weeks now. I really like the simple guidance that comes with how to use the different hair products!

4th time ordering. I've never had an issue with my order. I recieve it in a timely fashion and I'm updated throughout the process.
Staff are polite and accommodating. The products are lovely, and smell fantastic!

Thank you very much. I am very pleased with my plant-made. It is an honour to have a product handmade with love from someone that looks like me and has gone through very similar situation. All the best! Keep moving on!