While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.6
30 reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered from Plum twice and really impressed! Most lipsticks dry out my lips after a few days, but these don’t at all. Red Wine is my favorite shade—great color payoff. The lighter shades (Peach Blush and Mocha Muse) are a bit less pigmented on my lips than on the website.
Also had the 2nd package lost by the courier, but Plum’s customer service was amazing—quick response, resend + a free product.
Highly recommend!
Doubled the order. Waiting for refund. Refund received, thank you
Reply from Weareplum
Bonjour,
Le remboursement a bien été effectué après réception du retour, conformément à nos conditions générales de vente. Votre réclamation a depuis été traité et clôturé
Notre équipe reste bien entendu disponible pour toute vérification ou précision
Bien à vous,
L’équipe PLUM
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
