I’m a big fan of FIGS and genuinely love the brand. The quality, fit, and overall design are excellent. My only feedback is that in Saudi Arabia the weather is hot for much of the year, so lighter and... See more
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Great scrubs with high quality material and comfortable with fast shipping and wonderful customer service.

Reply from FIGS
One of the items i ordered was out of stock and i was immediately contacted with alternatives to resolve the issue. Very satisfied!

Reply from FIGS
I was unhappy with my experience this time. I placed the order and contacted support within five minutes to request a size change for the pants, but they were unable to assist. I was told the order was already being processed and that the only options were to cancel it or arrange a return after delivery. This was frustrating, and overall I’m not satisfied with how the situation was handled this time.

Reply from FIGS
The live chat was very useful prior to deciding my purchase. The process was easy and the shipping was super quick although I did choose the express service. I plan to return for more purchases, even though I'm not a health care provider I like the scrub pants and may buy some to try. Overall very happy with my purchase.

Reply from FIGS
True colors but the top and pants were To small usually put a 1xl and ordrred 2xl

Reply from FIGS
Everything fits differently. Everytime I order something I seem to be exchanging or returning. I want to like figs but it’s hard when nothing fits right/uncomfortable

Reply from FIGS
The quality was on point, feels soft on the skin ✨️ I had to size up x 2 because I'm curvy. I received multiple compliments when I wore it to work! Delivery on schedule☆

Reply from FIGS

Reply from FIGS
I ordered a bigger size initially but the return was very smooth. I then got the right size and oh boy.. the comfort and feel of these scrubs is just heavenly!

Reply from FIGS

Reply from FIGS
I appreciated figs for letting me return a new pair of pants that didn’t have a tag that had never been worn. The customer service was excellent and everything was quick and efficient!

Reply from FIGS
I love figs but I’m not happy with the customer service I got about the Allison wide leg scrub pants I purchased. I bought my usual size only to get them two weeks later which was ridiculous and they were way too tight and I’ve never had a problem with that side as I have five other pairs in that particular size. When I reached out to customer service asking for a refund, they told me to re-purchase another pair because it will be faster and I never got a return so I had one pair of pants. I can’t do nothing with so I won’t be returning.

Reply from FIGS

Reply from FIGS
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