After five years, my Gustin jeans are still going strong. When a button finally broke, they promptly sent a replacement—proof of their exceptional customer support.
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Gustin is a premium menswear brand based in San Francisco, California, specializing in high-quality denim, shirts, knits, jackets, chinos, and accessories. Founded in 2005, Gustin has pioneered a unique crowdsourced business model that aligns supply with demand — every item is made to order, eliminating waste and passing significant savings directly to customers. All Gustin products are handcrafted in the United States using carefully sourced materials from some of the finest mills around the world, including renowned Japanese and American denim producers. From raw selvedge denim to washed fabrics and premium knits, every garment is built with meticulous attention to detail and designed to stand the test of time. What makes Gustin different is our direct-to-consumer approach. By cutting out traditional retail markups and only producing what our community funds, we deliver boutique-level quality at true wholesale pricing. Our customers play an active role in deciding what gets made — each new fabric or style launches as a campaign, and production begins only after the community backs it. Whether you are looking for your next pair of everyday raw denim jeans, a perfectly fitted Oxford shirt, or a rugged jacket built for years of wear, Gustin offers timeless American-made menswear without the inflated price tag. We have been serving our loyal community of over 100,000 members for nearly two decades, and we stand behind every product we make. Shop our latest campaigns and in-stock items at weargustin.com.
Contact info
San Francisco, United States
- +18665363066
- team@weargustin.com
- weargustin.com
Replied to 54% of negative reviews
Typically takes over 1 month to reply
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Friendly, personalized care, and great clothing
The customer service reps have helped me multiple times with my orders, and always made things right for me.The clothing is some of my favorite, as well as my wife’s favorite that she’s ever seen on me.
Gustin is awesome!
It’s hard to overstate how terrific I think Gustin is. I love every single one of my many purchases. The clothes Gustin offers are unusual, gorgeous, well made of outstanding fabric, & offered in several fits. I just love the variety of fabrics Gustin uses! I would pay much more for many of the items I own, & I am consistently pleased with their quality & value. Gustin offers warm, prompt, & helpful customer service. My only complaint is that the selections offered so frequently entice me that I spend more on clothes than I should! I am almost always wearing at least one piece of great Gustin clothing.
Made in USA, so much value
Gustin has been my gateway into Made in USA clothing. They have a crazy good variety of fabrics and fits. I’ve had nothing but good experiences with them. Some people don’t like the wait and I don’t mind, I’m impressed with their slow fashion model. They are ALWAYS launching something cool too.
Been wearing Gustin jeans for years and…
Been wearing Gustin jeans for years and love how they’ve expanded into other products. Great fabric, solid construction, and these guys clearly have taste. Highly recommend.
Gustin makes an incredible high quality…
Gustin makes an incredible high quality product. Over the years I have made dozens of purchases from Gustin. Without fail the products have been great. Occasionally I have ordered a wrong size and they have always been super helpful in finding a size that's going to work for me.
Quality and Value
Gustin makes high quality clothing and has excellent customer service. I know when I order something from them that it’s going to arrive as pictured/described. The material choices are incredible and are a value compared to what I can often find in other men’s clothing stores. Highly recommend!
Best selvedge denim…
Best selection of selvedge denim and the price is unbeatable. I own multiple pair of Gustin jeans (along with multiple other bags, etc.) and I love each one. Highly recommend them to everyone.
Can’t say enough good things about…
Can’t say enough good things about Gustin. I’ve been buying and wearing their clothes for years and always have good experience.
I really like the range of selection…
I really like the range of selection and the quality of the products. The hoodies are my absolute favorite go to items.
Gustin jeans are very well made
Gustin jeans are very well made, have truly unique denim styles, and are cheap compared to other bespoke denim companies. Size up one or two and enjoy them. Highly recommend.
Great product, helpful fit guide
I like the wide selection of items and their heavyweight t shirt feels and fits great. The Gustin fit guide is detailed and helped me recently find pants that fit as expected. I’ve also been using the same leather Gustin messenger bag for years and the color gets better and the bag gets softer!
Exceptional quality and selection
Exceptional quality and selection. I’ve been buying Gustin products for years, and the value for the price is consistently outstanding. Their rotating lineup of limited releases keeps things fresh, and I’m always excited to see what they come out with next. At this point, I’ve owned just about everything they offer: jeans, shorts, leather goods, shoes, t-shirts, sweatshirts...and the quality has never disappointed.
Customer service is another standout. Responses are always prompt, friendly, and genuinely helpful. It’s refreshing to interact with a real person who clearly cares about the product and the customer experience.
Like any high-quality boutique brand, getting the right fit requires a bit of attention. Their fit guide is detailed and extremely useful, so it’s worth taking the time to get it right.
I couldn’t recommend Gustin more highly. The wait is absolutely worth it for the level of craftsmanship you receive.
Consistent Quality, Endless Variety
I have been a fan of Gustin for years. I’ve purchased numerous jeans, t shirts, shorts, button up shirts, accessories…I love the consistent and excellent quality of the items I purchase. I open and scroll through their emails almost daily, to see if anything catches my eye - their variety and affordability is always enticing. At this point, I only buy 3-4 pieces a year, but could easily buy more. My favorite pieces lately have been their crew neck sweatshirts (I have three different kinds), but my most recent purchases were a leather card holder and camp hat, just to give you an idea of the options they have. Their shirts are amazing, I love their sweatpants and shorts…Gustin makes me happy. And if you stay patient, they have great stock sales throughout the year too! I’ve been a fan for a long time, and their variety and quality will keep me a fan for years to come.
Theirs is literally the only T-shirt I…
Theirs is literally the only T-shirt I wear

Reply from Gustin
Excellent customer support
I’ve had a tough time finding the right size for the pants I want, due to the unconventional sizing that Gustin uses, but sending back pants and getting new ones is pretty easy and the customer service folks are superb. Eric especially is very prompt in getting back to me and is always courteous and helpful. He’s made a frustrating process very manageable.

Reply from Gustin
Wearing Gustin 10+ years strong
I have been wearing Gustin products for around 11 years now and buy a few items every year, some years more than a few.
I still wear a 10 year old pair of black denim jeans (#21 Black2), 9-11 year old pairs of chinos, a 9 year old pair of Okayama Standards that are very nicely worn and faded. I just bought a new pair last year of the Okayama’s and they’re a fan favorite for a reason.
I have oxfords, work shirts, belts, leather shoes (that I think are also like 8-9 years old still going strong), a few beanies, jackets, t-shirts (love the heavy shirts as they last years also), and more.
11 years ago I realized these are high quality, fit very well, will last, and are timelessly stylish. I get compliments all the time.
I don’t only have Gustin clothes but they get more wear than most things. I wear all their items at work, casually, in the woods, everywhere. I don’t take any major precautions when cleaning items, Im not reckless lol, but if they’re dirty I just wash em.
The customer service is always top notch and when I have broken parts they sent some complimentary replacements.
Im 42 now and I’ve been wearing Gustin then since I guess 31. No doubt would have been in my 20s but was army, now retired, and early army didn’t need much clothes so didn’t venture out until a little older in the army attending events in casual/business casual clothing that required a bit of presentability and formality. No doubt I’ll be wearing Gustin into my 60s until I lose all care and desire to wear pants at all lol.
Thanks for a great product, a great team of people working there, and an affordable product for the quality and fact it’s all US made.
Looking forward to trying some alpaca CPO jackets at some point soon, I see them in stock (also great that now there is a stock store as years ago when I started there wasn’t) I’m very tempted am married with 5 kids so always have to find the right time!
Thanks again Gustin crew and God Bless!
Dillon
Highly Recommend
I've been buying Gustin jeans for many years. The jeans are of great quality, and they have even better customer service. I'd highly recommend them!
Would give zero stars if I could
Would give zero stars if I could. Absolute trash and terrible customer service in my opinion.

Reply from Gustin
Weird sizing, blown out crotches
Bizarre company. Their sizing is completely off, so you initially have to initiate an exchange to attempt to correct... then you've got to chain stitch locally to your preferred length... and then you discover that everything you ordered is poorly made and blows out in the c-rotch within 2 months. This isn't unique to Gustin, but at the same time, doesn't justify the price. One and done here.

Reply from Gustin
These jeans are cheaply made
These jeans are crap. Paid $200 waited 5 months and they fell apart after I washed them once. Called customer service and they hid behind their keyboards. Said the broken stitching and broken belt loops add character. Posted a video of their product on the FB page and they blocked me. Don't do business with these people. They don't have the capital to produce these jeans on their own and rely on crowdfunding only to rip you off after they eventually deliver their product.

Reply from Gustin
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