The onboarding process was simple and straightforward. I received a call the next day which I unfortunately missed however I could chat via the app with an agent who was able to assist me further. I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I first applied for the service on the Webafrica website and ran into issues during activation. I wasn’t getting clear assistance and after calling, I asked for a callback but ended up requesting... See more
Company replied
The technicians had an excellent housekeeping skills. The drilled, cleaned up and even repaired the wall where they were drilling. One thing though is that the confirmed arrival time was 2. They... See more
Company replied
The whole experience from your sales consultants to the installation staff was. Good. Fast and very knowledgeable. I appreciated their fast response. I paid and an hour later the installers were there... See more
Company replied
Company details
Written by the company
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or chat to us on WhatsApp Live Chat. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contact info
South Africa
- 021 464 9500
- www.webafrica.co.za
4.0
Great
17K reviews
Replied to 36% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They installed faster,than I expected…
They installed faster,than I expected and their service is good im happy with you guys.
I will give you referrals.
May 28, 2026
Unprompted review
Reply from Webafrica
Hi Grace
Wow, thank you for the fantastic rating! 🌍✨
It means a lot to our team. If you ever need support or have questions, we are always just a message away.
Warm regards,
Webafrica Crew
It was so quick to get connected..
It was so quick to get connected... Smooth services... All technicians who were helping with installation and connection were the best... Professional, friendly and have great listening skills and can comprehend.. 5 Stars to them and 5 Stars to Web Africa... I thank u... Happy client u have here....
May 28, 2026
Unprompted review
Reply from Webafrica
Hi Shirley, we’re absolutely delighted to hear that your connection process was quick and smooth from start to finish. It’s wonderful to know that the technicians who assisted with your installation provided such professional, friendly, and attentive service throughout the experience.
Feedback about great listening skills and professionalism truly means a lot, and we’re thrilled that the team made such a positive impression on you.
Thank you for the 5-star feedback and for taking the time to share your experience with us. We’re proud to have you as a happy client!
Warm regards,
Webafrica Crew
The service was excellent with quick installation and friendly staff
The service was excellent with quick responses and updates, follow ups and the installation was super Great and very easy to Connect ☺️☺️
May 28, 2026
Unprompted review
Reply from Webafrica
Hi Thabo, we’re really pleased to hear that you had such an excellent experience from start to finish. Quick responses, regular updates, and helpful follow-ups all play an important role in making the process smooth, so it’s wonderful to know everything went well for you.
It’s also great to hear that the installation process was seamless and that getting connected was easy and hassle-free ☺️
Thank you for taking the time to share your positive feedback with us.
Warm regards,
Webafrica Crew
MY ONLINE IS DONE ON TIME WITHOUT…
MY ONLINE IS DONE ON TIME WITHOUT HASSLES
May 5, 2026
Unprompted review
Reply from Webafrica
Hi Pule, we’re really pleased to hear that your online process was completed on time and without any hassles. A smooth, efficient experience is exactly what we aim to provide, so it’s great to know everything went well for you.
Thank you for taking the time to share your feedback with us.
Warm regards,
Webafrica Crew
Efficient service and network friendly
May 14, 2026
Unprompted review
Reply from Webafrica
Hey Wendy
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
Warm regards,
Webafrica Crew
The best customer service
Their customer service are so good. I had a broken cable, i message customer support and the very next day, early morning, they repaired my connection in a few minutes. Wouldnt bother with wifi until vuma came along with its cheap and fast wifi deals. Highly recommend
May 28, 2026
Unprompted review
Reply from Webafrica
Hi Christo,
We’re really glad to hear that you had such a positive experience with the support team and that your broken cable was repaired so quickly. Fast turnaround times and efficient assistance can make all the difference when your connection is interrupted, so it’s great to know the issue was resolved promptly.
It’s also wonderful to hear that your experience with Vuma and the service offering has been such a positive change for you. Thank you for the recommendation and for taking the time to share your feedback with us.
Warm regards,
Webafrica Crew
Reply from Webafrica
Morning Mulaudzi
Thank you for the 5 stars 💗
It is always wonderful to see happy customers. Please reach out anytime if there is something we can help with.
Warm regards,
Webafrica Crew
The Agent was too friendly I loved her…
The Agent was too friendly I loved her personality..
May 27, 2026
Unprompted review
Reply from Webafrica
Morning Gosego
A huge thank you for your kind rating 🚀
We really appreciate you taking the time to leave this review. Our team is always here if you need us.
Warm regards,
Webafrica Crew
Great experience with the wifi…
Great experience with the wifi installation. Technician was on time, explained everything clearly, and set it up quickly with no mess. Signal is strong everywhere. Only suggestion would be to include a simple troubleshooting guide. Would recommend!"
May 27, 2026
Unprompted review
Reply from Webafrica
Hi Slindile
Thank you so much for the awesome feedback! We’re thrilled to hear that your installation went smoothly and that the technician delivered a punctual, clear, and hassle-free setup. That’s exactly the experience we aim for.
It’s also great to know your signal is strong throughout your space 🙌
We really appreciate your suggestion about including a simple troubleshooting guide. That’s a fantastic idea, and we’ve shared it with our team as part of improving the overall customer experience.
Thanks again for the recommendation; it truly means a lot to us.
Warm regards,
Webafrica Crew
I did a transfer of ownership
I did a transfer of ownership. The process was fast if the document needed is completed effectively. Nthabiseng kept me in the loop about my application and now I can use the Wi-Fi.
May 27, 2026
Unprompted review
Reply from Webafrica
Morning Lolly
Thank you for the wonderful rating 🚀💗
We appreciate the support and are always here if you need help or have questions.
Warm regards,
Webafrica Crew
Great and quick service I'm really…
Great and quick service I'm really satisfied
May 27, 2026
Unprompted review
Reply from Webafrica
Hi Refilwe
We really appreciate the 5-star review 💗
It is always great to see happy customers. Our team is here whenever you need support.
Warm regards,
Webafrica Crew
They came earlier than expected for…
They came earlier than expected for installation, the technician were very friendly and polite. Installation didn't take that long and our wifi is working perfectly so far
May 27, 2026
Unprompted review
Reply from Webafrica
Hey Zanele
A heartfelt thank you for the 5 stars 💗
We are glad to have you with Webafrica and look forward to continuing to support you.
Warm regards,
Webafrica Crew
It was fast and clean
It was fast and clean
Friendly staff and awesome job.
May 27, 2026
Unprompted review
Reply from Webafrica
Hi Pearl
Thank you for the wonderful rating 🚀💗
We appreciate the support and are always here if you need help or have questions.
Warm regards,
Webafrica Crew
it took me only a two days to be…
it took me only a two days to be connected, that was very fast
May 26, 2026
Unprompted review
Reply from Webafrica
Morning Getrude
Thank you for the glowing rating 💗 If there’s ever anything you need, big or small, our team is here for you.
Warm regards,
Webafrica Crew
Reply from Webafrica
Morning Rejean
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Warm regards,
Webafrica Crew
Installation went smooth and was quite…
Installation went smooth and was quite quick however I’m not happy with the conduct of one of the guys in the installation team (R. Ngobeni).He was too touchy and made inappropriate comments which I view as sexual harassment.
May 26, 2026
Unprompted review
Reply from Webafrica
Hi Sbahle
We are deeply concerned to hear this, and we’re truly sorry that you had this experience. What you’ve described is completely unacceptable and not something we take lightly in any way.
Your safety, comfort, and respect during any interaction with our teams or partners is extremely important to us, and this behaviour does not reflect the standards we expect or tolerate.
We would like to escalate this matter with the urgency and seriousness it deserves. Kindly email [customer-reviews@webafrica.com](mailto:customer-reviews@webafrica.com) with your review details, a link or screenshot, and your registered Webafrica email address so we can securely verify your information and take this forward immediately.
Once we’ve received all the required details, our team will prioritise the investigation and ensure appropriate action is taken. We aim to respond as soon as possible, with a general turnaround time of up to 24 hours.
Thank you for bringing this to our attention. It’s important, and we are committed to addressing it properly.
Warm regards,
Webafrica Crew
EVERY TIME WE LOOSE CONNECTION OUR…
EVERY TIME WE LOOSE CONNECTION OUR VIEWING TIME IS CONSTANTLY ERRUPTED BY LOSS OF CONNECTIVITY. IT HAPPENS EVERY DAY!!!!! ITS NOT A ONE TIME THING
May 25, 2026
Unprompted review
Reply from Webafrica
Hello Thabo
We can hear how frustrating this is, especially when it’s happening every single day and interrupting your viewing time. That kind of repeated disruption is not the experience we want for you, and it’s something we take very seriously.
There are a few quick checks that can sometimes help improve connection stability while we investigate:
• Try restarting your router and ONT for a fresh connection session
• If you’re on WiFi, test with a wired connection to see if the issue improves
• Check if the issue happens at specific times of day, as this can help identify network congestion or line faults
• Ensure your router is positioned in an open space, away from interference like thick walls or other electronics
That said, since this is happening consistently, it’s important that we run proper diagnostics on your line. Please reach out to us via WhatsApp so our technical team can troubleshoot in real time, run line tests, and get to the root of this for you as quickly as possible.
We’re here to get your connection stable and your viewing back to uninterrupted.
Warm regards,
Webafrica Crew
Reply from Webafrica
Hey Mncedisi,
Thank you for the great feedback. It’s wonderful to hear that your experience was smooth and hassle-free from start to finish. Creating a simple and seamless process for our customers is exactly what we aim for.
We’ll continue working to keep every interaction just as straightforward and efficient.
Warm regards,
The Webafrica Crew
Don't use Webafrica..
Don't use Webafrica... they don't have a call centre you can call, and their agents take forever, I have spent up to 6 hours online whilst being told I'm being transferred to an agent. Month's later I still have the same issue. Cancelling anything is a nightmare. They continue trying to charge my bank account for a service I cancelled in Dec 2025. Rather go somewhere else.
April 30, 2026
Unprompted review
Reply from Webafrica
Hi Leon, we can completely understand how frustrating and exhausting this experience must have been, especially after spending so much time trying to get assistance and still not having your issue resolved.
Waiting hours for support and then continuing to experience delays, along with concerns around billing after cancellation, is not the experience we want for you. We take this feedback seriously, as it highlights where we need to step in and make things right.
We would really appreciate the opportunity to look into this properly for you and get clear answers on the cancellation and billing side. Please email customer-reviews@webafrica.com with your review details, a link or screenshot, and your registered email address so we can securely confirm your information and investigate fully.
Once we have all the details, our team will prioritise your case and work to resolve this as quickly as possible, with a general response time of up to 24 hours.
We are committed to turning this around for you.
Warm regards,
Webafrica Crew
Fibre Never Worked but WebAfrica Refuses Line Release Without R999 Fee
I signed up with Webafrica fibre on 1 May 2026 and only received the router on 13 May 2026. Since signup, the fibre line was never activated and I never received usable internet service.
For weeks, I followed up daily and was repeatedly told to wait 24–48 hours due to MetroFibre activation delays and pending backend tickets.
Because the service was never activated, I requested cancellation on 25 May 2026. I was then informed that:
* I would be charged a R999 termination fee; and
* the fibre line would only be released to other ISPs on 1 July 2026.
I have written proof confirming the line was never active from signup date until cancellation request date, including repeated acknowledgements from support regarding failed activation and delays.
I have formally requested:
* proof that the service was ever activated;
* justification for charging termination fees for services not rendered;
* and immediate release of the line.
To date, the matter remains unresolved. And kindly note that I cancelled my services with WebAfrica even after the numerous escalations and complaints and this is the log number: WA1304056
Your reply confirms that there was an unresolved connectivity issue requiring troubleshooting, fault logging, and ongoing engagement with the network provider.
However, my concern remains unanswered:
At no point from signup date until cancellation request date did I receive an active and usable internet service.
I therefore again request:
1. proof that the fibre line was successfully activated and operational during this period;
2. confirmation of the exact activation date and time;
3. clarification on how a R999 termination fee can apply to services that were never rendered;
4. and confirmation regarding the release date of the fibre line for migration to another ISP.
I have sufficient written proof confirming the line was never active during this period, including repeated acknowledgements from support regarding delays and pending activation.
This matter is therefore no longer simply a technical support issue, but a formal dispute regarding cancellation penalties and delayed line release for a service that was never successfully provided.
May 1, 2026
Unprompted review
Reply from Webafrica
Hi Slindile, thank you for taking the time to share such a detailed account of your experience. We can absolutely get how frustrating and disappointing this has been for you, especially after waiting so long without a working service.
We really appreciate you taking our calls earlier today, and we want to reassure you that your case is receiving focused attention. Our Faults team, together with our Metrofibre partners, are actively working to restore your connection as a matter of urgency. You will continue to receive updates directly via SMS so you are kept informed every step of the way.
We also hear your concerns around activation, billing, and the cancellation process. Your queries regarding proof of activation, the application of the termination fee, and the release of your line have been noted and discussed directly with our Retention team assigned to review your case.
We know this experience has not met the standard we aim to deliver, and we are doing everything we can to make this right for you.
Thank you again for your patience while we work through this with our network partner.
Warm regards,
Webafrica Crew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.