WebFit Reviews 2,555

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Gym
  2. Fitness Center

Written by the company

Da oltre 40 anni lavoriamo ogni giorno per crescere costantemente per garantire una palestra a marchio WebFit in ogni città d’Italia per offrire a tutti l’opportunità di investire nella propria salute a un prezzo accessibile a tutti. Attualmente WebFit ha 16 club aperti in tutto il Nord Italia Le palestre sono aperte 365/365, con attrezzature di ultima generazione istruttori qualificati, ad un prezzo low cost: solo 26,90€ al mese


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

It's good to go

It's good to go

March 5, 2026
WebFit logo

Reply from WebFit

Hello Navneet,
we haven’treceived any feedback from you. Why not get in touch with Customer Service (servizioclienti@webfit.it) to explain why you gave us only 3 stars?

Rated 5 out of 5 stars

staff disponibile

staff disponibile

December 24, 2025
Unprompted review
WebFit logo

Reply from WebFit

Grazie per il tuo feedback, Matilde! Siamo felici di sapere che apprezzi la disponibilità del nostro Staff

Rated 4 out of 5 stars

Personale preparato e disponibile

Bella palestra e ben attrezzata.
I personal trainer sono molto preparati e sempre disponibili.

September 19, 2025
Unprompted review
WebFit logo

Reply from WebFit

Lorenzo, grazie per le tue parole! Siamo contenti di sapere che apprezzi la palestra e la professionalità del nostro Staff

Rated 4 out of 5 stars

I’ve been a member of WebFit for 6 months…

I’ve been a member of WebFit for the past 6 months, and it’s honestly the best fitness decision I’ve ever made. The atmosphere is welcoming whether you’re a complete beginner or more experienced.

A huge shout-out to the trainers, especially Andrea Saracchi. His strength training have pushed me to levels I didn’t think I could reach, coupled with personalized nutrition advice that really complements my workouts.

What I appreciate most is how approachable he is — he genuinely care about your progress and take time to correct your form, answer questions, and celebrate your wins with you.

If you’re looking for a supportive environment with knowledgeable trainers who make fitness fun, I can recommend this gym!

September 1, 2025
Unprompted review
WebFit logo

Reply from WebFit

Thank you very much for your review! We are delighted to hear that your experience with WebFit has been positive.

Rated 5 out of 5 stars

One year in gym and my results are

It's a year since I'm training in WebFit Lancetti and my body transformed incredibly! Very special thanks to Andrea Saracchi, who's a gym manager and also a trainer, for writing great training programs but also being so kind and attentive in leading me to progress - he's a true gem of the gym!
Gladly can recommend WebFit to everyone who do sports as part of their lifestyle.

PS mirror-lights in changing rooms would really help to picture our new bodies, please administration :)

September 8, 2025
Unprompted review
WebFit logo

Reply from WebFit

Thank you for your review! We are delighted to hear that you appreciate the competence of our staff and your experience with WebFit.

Rated 4 out of 5 stars

Titolo

Sarebbero 5 fosse presente una chest-supported T-bar machine.

November 13, 2024
Unprompted review
WebFit logo

Reply from WebFit

Federico grazie mille per la tua recensione. Inoltriamo dunque il tuo suggerimento al nostro reparto di competenza.

Rated 1 out of 5 stars

It's very strange in the 21st century…

It's very strange in the 21st century that in order to cancel a subscription to a sport club, you need to go to the post office and write a letter!! But you can't do it online. You have an unfriendly policy.

October 9, 2024
WebFit logo

Reply from WebFit

Ekaterina, we are sorry to read your review. If you choose the subscription with monthly charge, you open a bank Rid and then you have to send a formal cancellation request by Pec or Raccomandata A/R.
The Pec is a certified mail address so you send it online. The Raccomandata A/R can also be sent from the Post Office website online.

Rated 4 out of 5 stars

I sent them email regarding my health…

I sent them email regarding my health condition and help with subscription termination, never heard back from them.

June 4, 2024
WebFit logo

Reply from WebFit

Buongiorno, non abbiamo ricevuto mail da parte tua al Servizio Clienti. Potresti verificare d'aver scritto a servizioclienti@webfit.it ? Per approfondire la segnalazione, ti chiediamo gentilmente di contattarci al numero 043196276 oppure di scriverci a servizioclienti@webfit.it.

Rated 5 out of 5 stars

Nice

Very good gym, the only issue I have is that it could be bigger in regards to more machines and bigger resting spaces.

September 10, 2024
WebFit logo

Reply from WebFit

Good morning, thank you for your review.

Rated 3 out of 5 stars

There are a few issues that

There are a few issues that, if fixed, could make the gym even better. Some machines are missing, like one for reverse fly (back shoulder) and forearms. Popular machines like cables and dumbbells (8-16kg) are often occupied. A mirror in front of the cable machines could help with better posture during exercises. Lastly, playing more motivational music at a louder volume would be great!

Thanks!

September 20, 2024
WebFit logo

Reply from WebFit

Good morning, thank you for your review and suggestions. We will forward your suggestions to our relevant offices. If you have any further suggestions, please write to servizioclienti@webfit.it or contact us at 043196276.

Rated 3 out of 5 stars

The gym is good but it wasn’t the best…

The gym is good but it wasn’t the best because it lacked some essential equipment for training and it was usually crowded in the evening after 5 pm, and lack of space makes it harder to workout.
But overall it was a good gym, I am highly recommend them to install free showers.

September 19, 2024
WebFit logo

Reply from WebFit

Good morning, thank you for your review. There are some moments when it is more busy. We advise you to change your training time.
We chose to have shower packs because not everyone uses them.

Rated 5 out of 5 stars

La Palestra è grande

La Palestra è grande, ordinata, pulita e moderna.
Staff alla reception molto gentile e preparato, disponibile ad aiutare in maniera paziente ed efficace, sempre con grande educazione.

February 15, 2024
Unprompted review
Show reviews in all languages. (2,555 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look