Webfusion  Reviews 123

I've been migrating a number of wordpress and magento sites to WebFusion. A number of things had to be done and issues arrisen which only to be expected but the support team have been quick and accurate with their response to my questions and server management requests so so far so good.

I contacted Webfusion support to resolve a DNS record issue. They could not have been more helpful and quickly solved my problem.

Webfusion Support is brilliant.

I've been a customer since 2001, and have always had an excellent response when I've posted a query.

The team are extremely helpful, and its members appear to work well together - literally, they say what they do, and do what they say.

Agent was knowledgeable and very helpful in resolving all our issues

As an IT professional, I get sick and tired with companies that don't deliver on their promises - and then create smokescreens when their 'helpdesks' are called upon ........

Webfusion seems to break the mould. This isn't the first time I've had to call on their support service - and it delivers on its promises. No excuses, just good old fashioned tech support from people who know the workarounds and how the system works.

I'm rapidly moving toward making them our supplier of choice for our clients.

Excellent service from the support team

I DO NOT USUALY BOTHER WITH TESTIMONIALS BUT WILL IN THIS CASE.
I HAVE BEEN WITH WENFUSION FOR MORE YEARS THAN I CAN REMEMBER, NEVER HAD REASON FOR COMPLAINTS, GOOD SERVICE, HELPFUL STAFF, REASONABLE PRICE.
I ALWAYS RECOMMEND THESE PEOPLE.
REV. MALCOLM

Prompt, Efficient and Responsive as always.

I run a VPS with Webfusion and have to say their service standards and support have been excellent.

They are chasing me for money through a debt collection agency for a service I never received. Be warned, this is a scam company.

awful service, impossible to speak to anyone, unreliable & not worth your time!

I spent months trying to get to the bottom of a problem for it still not have been solved. instead they now tell me its fault and refuse to help me further.

They're after your money & nothing else.

Webfusion is currently chasing me for an renewal invoice, even though I have repeatedly emailed to cancel the service.
Even though I do not wish to renew, they say I must pay a cancellation fee, and will not cancel my account until I pay up.

Here's hoping Host Europe NEVER merge 123 and Heart Internet at the expense of losing WebFusion's 24/7 support as it would almost certainly instigate a migration away from Host Europe...

The advisor was beyond helpful in addressing our nameserver issues and SSL enquiries, thanks for that Alex.

This is not about Heart Internet and their blatant sales lies or 123 and their 'not so supportive' weekend support, but WebFusion who have usually been easy to contact [we all have busy times] and always knowledgeable about the services they provide.

Thanks again.

We have been with them for 5 years and the service has gone downhill over the time. If you wish to experience poor support that makes you shout and swear at a computer then give them some business

Just to say few words about webfusion:

We have been with webfusion for 5 years now.
First of all, thanks to their support team for helping me to migrate website to new Dedicated server, but big thanks to Thomas who helped the most out of whole.

He was working long hours to get our website up and running and we really appreciate his help. Whenever I had any issues these guys were willing to help straight away.

Thanks once more,

Zoran

Very good company, treats people like me (Novice) with respect and explains the problem easily and if I don't understand they are quick to show the issue and fix the problem to keep the site going.
Have sadly had to contact them a few times now over the years because of things i couldn't work out for my self and they helped every single time.
The other day, e-mails had stopped being sent, and they identified what needed to be done, it was way over my head so they made the changes and got those e-mails working again. I would highly recommend them after around 5 years of being their customer. I have no intention of looking for anyone else. Thanks again for your support.

Been with Webfusion for a number of years utilising their dedicated server service and can't fault them at all. Always get to speak to a technician with 24/7 availability. If I log a support ticket, can always bank on getting a response or even resolution within a few hours. Certainly, a company that goes the extra mile to ensure customer satisfaction.

Updated review:

I last reviewed Webfusion almost one year ago. My main concern at the time was their appalling level of technical support.

I’ve been fortunate enough not to need any further support, until last week, 24th September 2015. To my dismay, Webfusion’s tech support is still shockingly bad.

I have a reseller account and one of my customers has a problem with one of Webfusion’s cgi scripts. I couldn’t resolve the problem, so contacted tech support.

In fairness, the first response was within the hour, asking for the ftp details of the domain in question. I replied with the details.
Over 12 hours later (this was through the day, not overnight), Vlad, from tech support replied, asking me to confirm the details, as he couldn’t log in. I logged in and confirmed the original details I’d sent were indeed correct. Two concerns here, firstly, over 12 hours to respond, and secondly, someone working in tech support who’s can’t log in, even when given the correct log in details!

Another 12 hours passed (again through the day, and not overnight), and Vlad, replied to say that, “I have escalated this support ticket to our system administrators”.

It’s now the 28th and I’ve just received a response from Cezar, stating that they’ve checked my ftp log in and, basically, its working fine!
If Cezar, had read through the ‘ticket’ he would have seen that my problem is with a cgi script, and not logging in via ftp. I’ve replied pointing this out, and I’m waiting a reply. Meanwhile, I’m 4 days in, my customer isn’t happy (to say the least!), and Web fusion’s tech support have yet to look into the original problem!

Before hosting with Web fusion, I would consider their incredibly slow tech support response times, and the competence of their tech support staff in dealing with any problems.

Original review:

I have a re-seller account with Webfusion - I've had it since the late 90's when the company was called Magic Moments.

I have always felt the company's technical support to be average, but my latest experience has made me think the company's going down hill fast.

Since the company dispensed with their telephone support and switched to online ticketing support their response times have lengthened considerably. I contacted them 8 times with my latest inquiry and it took almost 8 hours to get a response on one occasion, 24 hours on another, a day and half on another and the worst of all 4 DAYS! Of the 8 contacts, they only managed to respond under 2 hours twice.

My second complaint centres on the quality of the support given. I was trying to install a php forum on one of my re-sold accounts for a client and was consistently getting a fatal error message (out of memory). The support I received over a three week period suggested that I try a number of things e.g. re-installing the software, etc, etc. Finally I was informed that the php memory limit on the Webfusion re-seller account is 28MB. I wasted many, many hours trying to get this software to work, when there was no chance that it would. I also lost my client.

From the support I received it is obvious that the tech support staff aren't trained on the products the company are selling. If they were trained, they could have told me of the 28MB limit on the first point of contact.It would saved me a huge amount of wasted time, I would have retained my client and the Webfusion support staff would have been freed up to tend to other inquiries.

An extremely disappointed level of service.

My website has been down for 7 days now. Firstly is was blamed on my code however I had not made any changes to the code. One day it was working the next day it was not. 3 phone calls later plus numerous support tickets (what a waste of time that is) nothing has been fixed. They have now failed their SLA so am chasing money for this. I am purely a web based business and this downtime has cost me a lot of money. Avoid at all costs

My recent issues with Webfusion have let to me losing business, sending support tickets that did not get replies for days emailing and calling sales to try get them to pass on my desperate pleas only to get abused on the phone

Do not use under any circumstances, this used to be a good company but something has changed over the last year or so and now dealing with this company may well put you out of business.

they will take your money but paying on their website got my credit card blocked for possible fraud.
You have a 5% chance of getting good after sales support.

Please look elsewhere for domains and hosting and beware of other companies in the group, 123reg and heart internet and host Europe, all seem to use the same systems and service staff