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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the team's professionalism, responsiveness, and efficiency. Many people appreciate the staff's helpfulness and their ability to provide quick and effective solutions. The service is consistently praised for its quality, with consumers often mentioning the smooth and easy experience, along with the timely updates and support. Reviewers also find the website to be user-friendly and well-designed. However, some customers reported issues with delays in project completion and unresponsiveness from the support team, with some feeling that their concerns were not adequately addressed. A few people also mentioned encountering problems with products not working as expected and being asked for additional payment to resolve issues that they believed should have been covered.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, often describing the support team as extremely... See more

Staff

People report positive experiences with staff. Customers consistently praise the team's helpfulness,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient support.... See more

Service

Reviewers mention positive feedback about service, highlighting the knowledgeable and professional support... See more

Website

Users describe positive interactions with the website. Many customers praise the platform as intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The support we’ve received has been outstanding—truly some of the best I’ve ever encountered. The team consistently goes above and beyond, helping us take our platform to the next level. Their develop... See more

Company replied

Rated 5 out of 5 stars

The project was to transfer orders from our Shopping Cart to Quickbooks Enterprise. One of the consultants, Abhishek, was very clever. I thought I would have to settle for something less than I really... See more

Company replied

Rated 5 out of 5 stars

English: I use Webkul modules, and the modules themselves are very useful; they were thought out and prepared beforehand. I am very satisfied. Some changes were needed. These adaptations... See more

Company replied

Rated 5 out of 5 stars

Great app, We are using their Shopify Auction app, and it's one of the best options among the ones we tried. Works flawlessly, easy to configure. But the charm of the jewel is their support. Personnel... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

Webkul is a web and mobile product-based organization that develops software for enterprise-level eCommerce businesses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice support

December 19, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you Nidhin, for the 5-star feedback! Glad to hear our support team was helpful.

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Rated 5 out of 5 stars

Very Helpful

Very Helpful, sped up the process and was very easy to work with.

December 18, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you, Nick N, for the great feedback! We’re glad to hear that our team was very helpful, speed up the process, and made things easy to work through.

Rated 5 out of 5 stars

Custom Add on development

We worked with Webkul on a custom CS-Cart add-on and overall technical support, and the experience has been very positive.

Their team is knowledgeable, responsive, and experienced with CS-Cart’s architecture, including add-ons, performance considerations, and complex integrations. They took the time to understand our business requirements, provided clear explanations, and delivered solutions that were both practical and scalable.

Communication was smooth throughout the project, with regular updates and quick responses to questions. Any issues that came up were handled professionally and resolved efficiently.

If you’re looking for a reliable development partner for CS-Cart, custom modules, or advanced integrations, Webkul is a solid choice. We appreciate their technical expertise and commitment to delivering quality work.

Highly recommended.

December 12, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you, Arian Idrizaj, for sharing such a detailed and thoughtful review. We’re delighted to hear that our team’s expertise with CS-Cart, custom add-ons, and complex integrations met your expectations.

Your kind words about our communication and delivery truly motivate us to continue providing quality solutions.

Rated 5 out of 5 stars

reliable

reliably and quickly helped to resolve issues following a customization we made on one of their modules. Great service.

November 26, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you, Sivar Loneshade, for the great review! We’re glad to hear our team was able to assist you reliably and quickly after your customization. We truly appreciate your kind words.

Rated 5 out of 5 stars

The Team at Webkul is fantastic and…

The Team at Webkul is fantastic and very responsive. I have yet to pose a question they have not had an answer for.

December 8, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you, Graeme Kreiner, for the wonderful review! We’re delighted to hear that you find our team fantastic and responsive. Your trust in our support and expertise truly means a lot to us.

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Rated 5 out of 5 stars

Fast Support

The tech supports reply quick and are very helpful

November 28, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the 5-star feedback! Glad to hear our support team was fast and helpful.

Rated 5 out of 5 stars

We had an excellent experience with…

We had an excellent experience with Webkul’s support team.
They handled our request with great care and professionalism, and they helped us obtain exactly what we needed.
Their responsiveness, clarity and willingness to assist truly made the difference.

Highly recommended.

November 26, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you, Luca Spataro, for sharing your wonderful experience. We’re delighted to hear that our support team’s responsiveness, clarity, and professionalism helped you get exactly what you needed.

Rated 5 out of 5 stars

Excellent support as always

Excellent support as always, professinal and kind

November 18, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the 5 stars review and positive feedback. We are glad that you liked our service.

Rated 5 out of 5 stars

Helped me setup everything as my team…

Helped me setup everything as my team was having issues coding! Supports hand down one of the best

November 11, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the 5 stars review and positive feedback. We are glad that you liked our service.

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Rated 5 out of 5 stars

Excellent Products and Phenomenal…

Excellent Products and Phenomenal Support!

I highly recommend Webkul to anyone looking for reliable, feature-rich products and absolutely top-tier customer service.

We have implemented several plugins from Webkul for our e-commerce platform, and the experience has been fantastic. The products immediately improved our workflow. They was clearly designed with real-world business needs in mind, and it integrated seamlessly with our existing setup.

But what truly sets Webkul apart is their support team. They are incredibly responsive, knowledgeable, and genuinely committed to ensuring your success. We required extensive support during and after setup, and their team addressed them thoroughly and quickly, going above and beyond to make sure everything was running perfectly.

If you value quality, great value, and a partner you can trust, Webkul is the way to go. Five stars!

November 11, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback!

We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

Highly recommended

I bought the Google Login module for my PrestaShop website. The price is very good, and they help you with the implementation. In my case, they even modified my template to make everything work properly. Excellent support from the technical service team. Working with Webkul is highly recommended.

November 6, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

Support is always helpful and kind :)

Support is always helpful and kind :)

November 4, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

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Rated 5 out of 5 stars

Webkul’s Multivendor Marketplace app is…

Webkul’s Multivendor Marketplace app is excellent! The setup was smooth, features are powerful, and the support team is super helpful.

October 30, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 3 out of 5 stars

update to**BEWARE OF WEBKUL!**

UPDATE (Nov 9, 2025): Issue resolved — activation working

After a frustrating lifetime license blockage (old localhost dev host counted against our 2-domain limit), Webkul has removed the stranded entry and we’ve successfully activated POS and Loyalty.

Thank you to Hardik at Webkul.

October 19, 2025
Unprompted review
Webkul logo

Reply from Webkul

Hello there,

We would like to clarify that at Webkul, we maintain complete transparency with all our clients and ensure fair practices in every project we undertake.

Our team always provides full support and guidance as per the standard policies defined for all our products and services.

All our plugins and extensions are thoroughly tested and function exactly as mentioned in our official documentation and user guides. Any updates or new releases are rolled out only after detailed internal checks to ensure compatibility and stable performance across supported versions.

Licensing and support renewal processes are clearly defined to maintain software authenticity and continuous assistance for our clients. The license reset or renewal requests are handled strictly according to our policy to ensure fair usage and compliance.

If there has been any misunderstanding regarding your setup, licensing, or support coverage, we encourage you to connect with our team at support@webkul.com or continue the conversation through your existing support ticket. We will be happy to recheck your case and provide you with the necessary assistance to resolve the matter.

We truly value every client who uses our products and continuously strive to deliver reliable, well-documented, and scalable solutions to enhance their business operations.

Team Webkul

Rated 5 out of 5 stars

Great service

Great service, thank you very much.

October 15, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the 5 stars review and positive feedback. We are glad that you liked our service.

Rated 5 out of 5 stars

Great Experience with Webkul’s PrestaShop Experts

he Webkul support team handled the custom development of a PrestaShop module with exceptional professionalism. From the initial analysis to the delivery, they demonstrated a clear understanding of the project requirements and proposed effective technical solutions tailored to our needs.

Communication throughout the process was prompt and transparent; every update was shared in a timely manner, and requested changes were implemented quickly. The final module integrates seamlessly with our PrestaShop environment—stable, efficient, and exactly as specified.

Overall, highly positive experience with a skilled, responsive, and reliable team. I strongly recommend Webkul to anyone needing custom development on PrestaShop or other e-commerce platforms.

October 16, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

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Rated 5 out of 5 stars

Abhishek has been extremely helpful…

Abhishek has been extremely helpful with all my enquiries over the past couple of years and assisted with many fixes and customisations.

October 8, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the 5 stars review and positive feedback. We are glad that you liked our service.

Rated 5 out of 5 stars

Real time interaction with support

Real time interaction with support, it was absolutely amazing. All questions I had for onboarding were answered in a matter of seconds

October 3, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

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