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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the team's professionalism, responsiveness, and efficiency. Many people appreciate the staff's helpfulness and their ability to provide quick and effective solutions. The service is consistently praised for its quality, with consumers often mentioning the smooth and easy experience, along with the timely updates and support. Reviewers also find the website to be user-friendly and well-designed. However, some customers reported issues with delays in project completion and unresponsiveness from the support team, with some feeling that their concerns were not adequately addressed. A few people also mentioned encountering problems with products not working as expected and being asked for additional payment to resolve issues that they believed should have been covered.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, often describing the support team as extremely... See more

Staff

People report positive experiences with staff. Customers consistently praise the team's helpfulness,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient support.... See more

Service

Reviewers mention positive feedback about service, highlighting the knowledgeable and professional support... See more

Website

Users describe positive interactions with the website. Many customers praise the platform as intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The support we’ve received has been outstanding—truly some of the best I’ve ever encountered. The team consistently goes above and beyond, helping us take our platform to the next level. Their develop... See more

Company replied

Rated 5 out of 5 stars

The project was to transfer orders from our Shopping Cart to Quickbooks Enterprise. One of the consultants, Abhishek, was very clever. I thought I would have to settle for something less than I really... See more

Company replied

Rated 5 out of 5 stars

English: I use Webkul modules, and the modules themselves are very useful; they were thought out and prepared beforehand. I am very satisfied. Some changes were needed. These adaptations... See more

Company replied

Rated 5 out of 5 stars

Great app, We are using their Shopify Auction app, and it's one of the best options among the ones we tried. Works flawlessly, easy to configure. But the charm of the jewel is their support. Personnel... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

Webkul is a web and mobile product-based organization that develops software for enterprise-level eCommerce businesses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great User Experience and Fast Support

I’ve been using the Webklul app for the past few months and I must say, I’m impressed. The interface is clean, easy to navigate, and the performance is smooth. Customer support was responsive when I had a small issue, and it was resolved quickly.

July 18, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

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Rated 5 out of 5 stars

Highly recommended and thanks for the…

Highly recommended and thanks for the support team for their kind support and professionalism to ensure things needed for our business.

July 15, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Superb Shopify app vendor

Superb Shopify app vendor. They respond super quickly and were able to resolve all my issues within 24 hours (a lot shorter in some cases). Currently using their Shopify Auction app

July 16, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

Perfect support!

July 14, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Great Support

Support is super fast and helpful!

July 9, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

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Rated 5 out of 5 stars

They have a great and fast support

They have a great and fast support. And the application is a great solution for our operations. Thank you!

July 8, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Prestashop modules

Great support and modules for Prestashop.

June 26, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

Perfect support!

July 4, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 1 out of 5 stars

I bought a module that however was not…

I bought a module that however was not in line with my needs because it was too mechanical. I asked for a refund which was denied. I believe that in these cases we must meet the customer and not collect money if we do not take into account

June 24, 2025
Unprompted review
Webkul logo

Reply from Webkul

Hello There,

We are sorry for any inconvenience caused. We request you to please address your issues over support@webkul.com or the respective ticket you are connected with us.

Please be assured that we are committed to resolving the issue you're facing and will provide you with a solution at the earliest.

Thank you for your patience and understanding.

Best regards,
Team Webkul

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Rated 5 out of 5 stars

Reliable Odoo SaaS Support with Great Technical Depth

Webkul has been highly supportive throughout our Odoo based SaaS deployment. Their team handled a wide range of technical tasks — including server configuration, email integration, and SaaS instance setup — with solid expertise and consistent communication.

They demonstrated a strong understanding of their own SaaS Kit and were able to troubleshoot complex issues effectively. The support was structured and responsive, and their hourly engagement model was transparent and fair.

If you're building a SaaS solution on Odoo, Webkul is a dependable partner with deep domain knowledge.

July 1, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

Quick Development

I hired the Webkul Team to develop a custom User Identity Verification plugin for WooCommerce.
Overall, I am satisfied with their job. They are fast to answer and they delivered the product in a short time following all my requirements properly.
One thing that needs improvement though is testing and quality control. The software had many bugs which show lack of a proper testing phase after development. I had to report many errors which the WebKul development team didn't notice. However, after reporting, they were quick to fix them, and this is appreciated. It would be nice if you can improve on this area. The rest, is good, and I can recommend their services.

Order ID: 100151509

June 29, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

I've had a fantastic experience using…

I've had a fantastic experience using Trustpilot — both as a consumer and as a business owner. It’s one of the few review platforms that truly feels transparent and customer-first. What I appreciate most is the balance: it allows honest customer voices to be heard, while also giving businesses a fair chance to respond and improve.

The platform’s interface is clean, easy to use, and encourages real, detailed reviews rather than spammy one-liners. As a business, we’ve seen how it builds trust with new customers. And as a shopper, I always check Trustpilot before making any online purchase.

Customer support is responsive and proactive, and the reporting tools help filter out fake reviews effectively. If you're looking to build credibility or verify a company’s reputation, Trustpilot is the place to go.

Highly recommended — it’s become a part of our regular process for maintaining brand accountability and customer trust.

June 27, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 1 out of 5 stars

I have done a customisation on webkul…

I have done a customisation on webkul marketplace for magento 2, i have paid more than 4000 USD and it never works properly and caused lot of but on my website. Today i want a version of their module for magento 2.8 they ask me to pay 600 USD !!!
They really are thieves!

June 26, 2025
Unprompted review
Webkul logo

Reply from Webkul

Hello There,

We are sorry for any inconvenience caused. We request you to please address your issues over support@webkul.com or the respective ticket you are connected with us.

Please be assured that we are committed to resolving the issue you're facing and will provide you with a solution at the earliest.

Thank you for your patience and understanding.

Best regards,
Team Webkul

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Rated 5 out of 5 stars

Good app

Good support, good app! Recommended for creating a marketplace

June 25, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Abhishek is very helpful.

Abhishek is very helpful, he was able to answer all my questions.

June 20, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 5 out of 5 stars

Prompt support and good app

Prompt support and good app, whenever we have any concerns or queries team was always available and resolved issues/concerns in very short time

June 20, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

I needed to fix some issues on their…

I needed to fix some issues on their ebay module. They were very fast and very helpful. In a very short time they solved everything. Top. Recommended

June 17, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

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Rated 5 out of 5 stars

great customer support

great customer support. solve my question quickly!

June 17, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

Rated 4 out of 5 stars

very good support

very good support. I always get my questions answered within a day. I really appreciate that.

June 16, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for taking the time to share your positive feedback! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our company.

Rated 5 out of 5 stars

Excellent support!

Excellent support!! They are very efficient in resolving issues!

June 13, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for the amazing 5-star rating! We're delighted that you're happy with our service. We look forward to serving you again!

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