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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the team's professionalism, responsiveness, and efficiency. Many people appreciate the staff's helpfulness and their ability to provide quick and effective solutions. The service is consistently praised for its quality, with consumers often mentioning the smooth and easy experience, along with the timely updates and support. Reviewers also find the website to be user-friendly and well-designed. However, some customers reported issues with delays in project completion and unresponsiveness from the support team, with some feeling that their concerns were not adequately addressed. A few people also mentioned encountering problems with products not working as expected and being asked for additional payment to resolve issues that they believed should have been covered.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, often describing the support team as extremely... See more

Staff

People report positive experiences with staff. Customers consistently praise the team's helpfulness,... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient support.... See more

Service

Reviewers mention positive feedback about service, highlighting the knowledgeable and professional support... See more

Website

Users describe positive interactions with the website. Many customers praise the platform as intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The support we’ve received has been outstanding—truly some of the best I’ve ever encountered. The team consistently goes above and beyond, helping us take our platform to the next level. Their develop... See more

Company replied

Rated 5 out of 5 stars

The project was to transfer orders from our Shopping Cart to Quickbooks Enterprise. One of the consultants, Abhishek, was very clever. I thought I would have to settle for something less than I really... See more

Company replied

Rated 5 out of 5 stars

English: I use Webkul modules, and the modules themselves are very useful; they were thought out and prepared beforehand. I am very satisfied. Some changes were needed. These adaptations... See more

Company replied

Rated 5 out of 5 stars

Great app, We are using their Shopify Auction app, and it's one of the best options among the ones we tried. Works flawlessly, easy to configure. But the charm of the jewel is their support. Personnel... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

Webkul is a web and mobile product-based organization that develops software for enterprise-level eCommerce businesses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast support!

Very fast support!

May 13, 2025
Unprompted review
Webkul logo

Reply from Webkul

We sincerely appreciate your 5-star review. It’s always rewarding to know our service made a positive impact. We look forward to supporting you again in the future.

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Rated 5 out of 5 stars

Great company really good support

May 12, 2025
Unprompted review
Webkul logo

Reply from Webkul

We sincerely appreciate your 5-star review. It’s always rewarding to know our service made a positive impact. We look forward to supporting you again in the future.

Rated 5 out of 5 stars

Great Akeneo extensions and custcustomization work

I'm using Webkuls extensions for Akeneo and also used their customization team for help to modity some functionality. It was a great experience with a fixed price and quick and effective help from the team with back and forth between us to make the customization work just like I wanted it to. The end result was just what I wanted.

May 8, 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your 5-star rating! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

Rated 1 out of 5 stars

the worst ever collaboration

the worst ever collaboration. They keep asking money for features that are claimed as standard feature. They are careless of customer satisfaction and they do not execute things properly. Do not work with them. Definitively

May 7, 2025
Unprompted review
Webkul logo

Reply from Webkul

Hello There,

We are sorry for any inconvenience caused. We request you to please address your issues over support@webkul.com or the respective ticket you are connected with us.

Please be assured that we are committed to resolving the issue you're facing and will provide you with a solution at the earliest.

Thank you for your patience and understanding.

Best regards,
Team Webkul

Rated 5 out of 5 stars

Great Support by Pawan

May 7, 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your 5-star rating! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

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Rated 5 out of 5 stars

quick response.

May 2, 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your 5-star rating! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

They helped to fix the shipping…

They helped to fix the shipping problems through some online meetings.

May 2, 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your 5-star rating! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

Rated 1 out of 5 stars

I recently left a review because the…

I recently left a review because the forced me to leave a review first before even trying this app! All I can say is this app is trash there are much better apps out there don’t call for this one guys they are unprofessional and their ad is fake it’s not even their layout it’s garbage!

April 16, 2025
Unprompted review
Webkul logo

Reply from Webkul

Hello There,

We are sorry for any inconvenience caused. We request you to please address your issues over support@webkul.com or the respective ticket you are connected with us.

Please be assured that we are committed to resolving the issue you're facing and will provide you with a solution at the earliest.

Thank you for your patience and understanding.

Best regards,
Team Webkul

Rated 5 out of 5 stars

Best Multivendor App for Shopify!

Webkul’s Multivendor Marketplace app is the perfect solution for turning your Shopify store into a full-featured marketplace. It’s packed with seller management tools, flexible commission settings, and great support. Super reliable and highly recommended!

May 1, 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your 5-star rating! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

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Rated 5 out of 5 stars

The Company is fully responsible to…

The Company is fully responsible to customer arguments.
they do very well job
i really thank their team

April 30, 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your 5-star rating! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

Great support

Great support, special thanks to Ankit.

April 29, 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your 5-star rating! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

Excellent technical support from webkul…

Excellent technical support from webkul team. They are very efficient in resolving issues, they know their job well and work fast in getting things working again since they have excelletn knowledge of odoo as well as prestashop connections. Keep it up WEBKUL.

April 22, 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your 5-star rating! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

Rated 4 out of 5 stars

We’ve been using the Webkul…

We’ve been using the Webkul Shopify-Akeneo Connector to efficiently manage and sync our product listings between Akeneo and Shopify. Although we faced some challenges during the initial setup and integration, the Webkul support team has consistently impressed us with their quick and effective responses. Any time an issue came up, they were prompt and proactive in resolving it.

The connector itself is a valuable addition to our workflow. It has helped us organize our Shopify product listings more effectively, making it easier to manage product data and maintain consistency across platforms. Overall, it’s been a helpful tool for our operations and we’re happy with the support we’ve received along the way.

April 21, 2025
Unprompted review
Webkul logo

Reply from Webkul

We truly appreciate your feedback! It's great to hear that you’re happy with our service. Looking forward to assisting you again in the future!

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Rated 5 out of 5 stars

Great customer service

Great customer service, very quick at sorting technical issues

April 14, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for the fantastic 5-star rating! We're thrilled to know you're satisfied with our service. We truly appreciate your support and look forward to working with you again soon!

Rated 5 out of 5 stars

Amazing work, fast support

Really great customer support with fast and consistent responses; not just that, Webkul's POS plugin is great to use, easy to implement, and really great for many use cases (in mine, a Restaurant), and customizable. Good Job!

April 14, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you so much for the fantastic 5-star rating! We're thrilled to know you're satisfied with our service. We truly appreciate your support and look forward to working with you again soon!

Rated 5 out of 5 stars

Perfect app builder

April 10, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for taking the time to leave a 5-star rating! We’re pleased to know our service met your expectations. We look forward to continuing to serve you in the future.

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Rated 5 out of 5 stars

Amazing support

Excellent support! The team was very attentive and patient while guiding me through all the steps to set up the Multi Vendor Marketplace. They explained everything clearly and quickly, answered all my questions, and helped me customize the store to match my brand’s design. I'm really happy with the service and the quality of the app. Highly recommended!

April 9, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for taking the time to leave a 5-star rating! We’re pleased to know our service met your expectations. We look forward to continuing to serve you in the future.

Rated 5 out of 5 stars

Fantastic Customer Service.

They have got a fantastic customer service, we have contacted them more than 15 times in 6 months regarding many different issues and they always fixed them all.

April 9, 2025
Unprompted review
Webkul logo

Reply from Webkul

Thank you for taking the time to leave a 5-star rating! We’re pleased to know our service met your expectations. We look forward to continuing to serve you in the future.

Rated 1 out of 5 stars

Webkul sells non-functional themes

Webkul sells non-functional themes. They also refuse to refund the money. This company from India is not trustworthy. Stay far away from them.

March 19, 2025
Unprompted review
Webkul logo

Reply from Webkul

Hello There,

We are sorry for any inconvenience caused. We request you to please address your issues over support@webkul.com or the respective ticket you are connected with us.

Please be assured that we are committed to resolving the issue you're facing and will provide you with a solution at the earliest.

Thank you for your patience and understanding.

Best regards,
Team Webkul

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