Received a 20 quart Choice mixing bowl for Christmas and like it so much I got the bigger set - all 9 pieces and picked up another few items while on the site. The deal breaker for me on purchasing... See more
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Review summary
Created with AI, based on recent reviews
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The ordering experience was good, but i was confused when it told me my address was not a valid address. I fumbled around some (don't know what I did exactly), but it finally accepted it. It's all goo... See more
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Easy to order, however the shipping cost was not revealed until you reached the checkout phase. I probably would have continued my search through other vendors if I was apprised of the high delivery f... See more
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Webstaurant is a great place to get big quantities of stuff. However the pkgs I’ve ordered have gotten lost, arrived totally open and everything missing. Maybe they need to package things better or sh... See more
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Company details
- #6 of 7 best companies in Restaurant Supply Store
- #2 of 2 best companies in Baking Supply Store
- #2 of 4 best companies in Bar Restaurant Furniture Store
- #2 of 2 best companies in Commercial Refrigeration
- #40 of 44 best companies in Food Products Supplier
- #2 of 2 best companies in Hotel Supply Store
About WebstaurantStore
Written by the company
Shop over 340,000 products from the largest online restaurant supplier and foodservice retailer!
Fulfilling millions of orders since 2004, WebstaurantStore provides the restaurant industry with commercial products to suit every need and budget.
Since its inception, WebstaurantStore has sought to serve restaurants and commercial businesses by researching upcoming trends and listening to customer feedback and reviews by chefs, restaurateurs, and business owners.
Offering restaurant equipment, refrigeration, disposables, janitorial products, bulk foods, and more, WebstaurantStore is your one-stop shop for wholesale supplies!
Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. Their continuous growth and expansion is made possible by warehouse locations in Georgia, Kentucky, Maryland, Oklahoma, Pennsylvania, and Nevada.
WebstaurantStore’s Customer Solutions Specialists are trained on products to answer questions and give businesses the confidence needed to make an informed purchase. Whether you choose to contact via chat or by e-mail, you will be communicating with a real person whose top priority is to assist you!
Fulfilling millions of orders since 2004, WebstaurantStore provides the restaurant industry with commercial products to suit every need and budget.
Since its inception, WebstaurantStore has sought to serve restaurants and commercial businesses by researching upcoming trends and listening to customer feedback and reviews by chefs, restaurateurs, and business owners.
Offering restaurant equipment, refrigeration, disposables, janitorial products, bulk foods, and more, WebstaurantStore is your one-stop shop for wholesale supplies!
Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. Their continuous growth and expansion is made possible by warehouse locations in Georgia, Kentucky, Maryland, Oklahoma, Pennsylvania, and Nevada.
WebstaurantStore’s Customer Solutions Specialists are trained on products to answer questions and give businesses the confidence needed to make an informed purchase. Whether you choose to contact via chat or by e-mail, you will be communicating with a real person whose top priority is to assist you!
Shop WebstaurantStore
Written by the company
- The Leading Distributor of Restaurant Supplies & Equipment
- Order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
Sign Up for a WebstaurantStore Plus Membership!
Get FREE Shipping on 200K+ Qualifying Products with Your Plus Membership!
As a Plus member, you can enjoy additional discounts on our already low prices for just $99 a month! Spend $29 or more on eligible Plus items and your order will arrive fast with priority processing. Start saving today!
Contact info
United States
- help@webstaurantstore.com
- webstaurantstore.com
3.9
Great
3K reviews
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Worst Company Ever
I bought a cushion to replace a dining room chair I had at home. When the cushion arrived it was not the size that was stated. (too small). I asked to exchange but they said they only do returns. After returning the item instead of just taking the shipping and restocking fee from the total cost I paid they decided to subtract from the total cost the shipping I paid for on the original item and then take more fee's from that. Customer service was no help at all. Worst company I have ever dealt with in my life. I would not recommend anyone use them.
March 13, 2026
Unprompted review
Reply from WebstaurantStore
Hello, could you provide us more information about your order in the form we have requested here on TrustPilot so we can look further into this?
It is a little difficult to navigate…
It is a little difficult to navigate the ordering process and change the payment type.
March 27, 2026
Reply from WebstaurantStore
We appreciate you sharing this feedback, Thomas. We are constantly looking to improve our site and I'll be sure to pass this along to the appropriate team.
Coupon Code failed to work.
Item I needed was easy to find. I used a 10% off coupon code at checkout that indicated that it was applied however there was never any discount applied.
March 26, 2026
Reply from WebstaurantStore
Hi David, I apologize for the error in the coupon codes showing as applied, we will look further into this issue to prevent it from happening in the future. Please reach out to our Customer Solution team at help@webstaurantstore.com
Your CUSTOMER SERVICE is STELLAR
Your CUSTOMER SERVICE is STELLAR. Everyone I spoke to on 3 different occasions were spectacular - Eli, Christina and the other agent,
Thank you for providing such service, there are so many vendors that have a myraid of AI prompts, etc and is rather frustrating. Love Webstraunt.
Joyce
March 26, 2026
Reply from WebstaurantStore
It's great to hear about your positive experience with our Customer Solutions Team! We look forward to working with you again soon.
I used this company for the first time
I used this company for the first time. Ii tried as trustpilot gave it a reasonable rating. I bought an expensive commercial trashcan that would work in the space I needed. It cost over a hundred dollars in shipping because it was going across the border into Canada. I waited for the item and then received a "Shipping issue" email. I immediately clicked on it and found out fedex was having an issue, wanted payment for across the border, I went to pay and found out that the item was already being returned. I reached out to websteraunt customer service and they informed me that because it is already being returned that I will have to pay the return shipping and a 20% restocking fee. I asked why I needed to do this when I never even had the chance to receive the item and they stated that it was considered a standard return and that's standard practice. They also told me that international return shipping along with the 20% restocking fee would probably cost the entire amount of the item. So I guess that they want me to pay for an item that I never received. Feels scammy.
March 26, 2026
Unprompted review
Reply from WebstaurantStore
Hello, we would like to hear more about this. Can you please send us your order number in the form we have requested here on TrustPilot?
Edit: Thank you for sending that information. I have shared this with our Customer Solutions team and they have followed up with you to resolve this at the email address on your account, your business email address. We apologize for the issues you experienced with this order and appreciate you giving us the opportunity to fix this.
Best customer service you could ask for
The selection is great, Webstaurant is basically the food service version of Amazon at this point. However, the customer service is top notch, possibly even exceeding Amazon's. When something isn't right, arrives damaged, or is somehow not as advertised- Webstaurant does not hesitate to refund you, or otherwise make it right. As a long time customer, I can't state enough how important that trust is to me.
March 25, 2026
Reply from WebstaurantStore
Hi Michael, we truly appreciate you choosing WebstaurantStore and are so pleased to hear that you have had a great experience with our customer service. Thanks for the feedback!
Loved the 20 quart Choice mixing bowl…
Received a 20 quart Choice mixing bowl for Christmas and like it so much I got the bigger set - all 9 pieces and picked up another few items while on the site. The deal breaker for me on purchasing more often is the exorbitant shipping prices. Seriously for $70 just give me airline tickets. They give me reason to consider other vendors or pay more in store locally, because it adds no value.
March 26, 2026
Reply from WebstaurantStore
Hi Matthew, we are sorry to hear that our shipping costs didn't fit your needs. As a wholesale website we don't build our shipping costs into our prices in order to keep our prices low for bulk orders. Usually the more you buy the lower your shipping costs are per item.
Didn't realize shipping more than $19
Didn't realize shipping more than $19! Probably would not have ordered. Shipping almost as much as tea. A one time purchase for sure.
March 25, 2026
Reply from WebstaurantStore
Hi Donna, to calculate shipping charges for an order, add your items to the shopping cart. Just below the subtotal, you will see the Shipping and Handling Calculator. Enter your city, country, and postal code and click “Calculate Shipping and Handling”. This process will provide shipping costs for the items in your cart.
love the quality products and…
love the quality products and reasonable pricing.... shipping cost seem very high; not sure why the shipping is high, would like to better understand the shipping pricing.
March 25, 2026
Reply from WebstaurantStore
Hello, thank you for taking the time to leave a review. As a wholesale website, we do not build our shipping and any applicable handling costs into our prices. Instead, we charge the full shipping and handling cost for each order. Typically, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business, as shipping rates are lower to commercial addresses.
I need to speak to someone to see when…
I need to speak to someone to see when my order will be arriving as I need it by Monday and there is no way to talk to anyone.
March 25, 2026
Reply from WebstaurantStore
Edit: It's great to see that you were able to connect with our Customer Solutions team and get your shipping changed to 2 day. Thank you for shopping with us at WebstaurantStore!
Hi WIlliam, please reach out to our customer solutions team at help@webstaurantstore.com or live chat with us at https://link.webstaurant.store/livechat.
Fast easy checkout and ability to track…
Fast easy checkout and ability to track order via live text updates
March 24, 2026
Reply from WebstaurantStore
Thank you for your review, Pamela! It's great to hear that you found the ordering experience fast and easy and that you are able to track your order via live text updates.
Reply from WebstaurantStore
It's great to hear about your positive experience with our Customer Solutions team, Paul! We look forward to working with you again soon.
Fast and Easy!
March 23, 2026
Reply from WebstaurantStore
Thank you for your review, Mark! It's great to hear that you found the ordering experience fast and easy.
Website easy to use and understand
Website easy to use and understand. Free shipping is great also, thank you. First time using this company and hope to use it again.
March 23, 2026
Reply from WebstaurantStore
We are pleased to hear that you found our website easy to use and understand. We look forward to working with you again soon!
Very simple to order from website.
March 23, 2026
Reply from WebstaurantStore
Hi Dennis, thank you for taking the time to leave a review and sharing your experience ordering from us at WebstaurantStore!
Reply from WebstaurantStore
Hi Kevin, we apologize for this confusion. To calculate shipping charges for an order, add your items to the shopping cart. Just below the subtotal, you will see the Shipping and Handling Calculator. Enter your city, country, and postal code and click “Calculate Shipping and Handling”. This process will provide shipping costs for the items in your cart.
Webstaurant is a great place to get big…
Webstaurant is a great place to get big quantities of stuff. However the pkgs I’ve ordered have gotten lost, arrived totally open and everything missing. Maybe they need to package things better or ship with better quality boxes…. I also wish that if you’re spending $200+ on something that they’d offer free shipping.
February 19, 2026
Reply from WebstaurantStore
Hello, we appreciate you providing this feedback. We are always looking for ways to improve in our shipping and packaging and your review can help us do that. Please reach out to our Customer Solutions team at help@webstaurantstore.com so we can help resolve these issues with your previous orders.
It was very easy to place my order and…
It was very easy to place my order and I love free shipping I wanted to order some plates but I don’t usually order if I don’t get free shipping but all in all it was good.
March 22, 2026
Reply from WebstaurantStore
Hi Monica, thank you for taking the time to leave a review and sharing your experience ordering from us at WebstaurantStore!
The prices are excellent
The prices are excellent. Getting set up in the portal is clunky and glitchy. There's a pop-up that will not go away no matter how many times you try to exit out. It blocks you from bringing up the keyboard so you can populate your shipping details, etc..
If not for the screwy portal (is it not properly configured for Android?), I would give this five stars so far.
March 22, 2026
Reply from WebstaurantStore
Chris, thank you for sharing this information. We apologize for the issues you had navigating the website and we will be sure to look further into this so we can prevent it from happening in the future.
shady practice with the shipping and…
shady practice with the shipping and handling fees only showing up after it was charged to my card. almost $200.00 extra dollates
March 22, 2026
Reply from WebstaurantStore
Hi Travis, we are sorry to hear about your experience. You always have the option to calculate your shipping costs before checking out. To calculate shipping charges for an order, add your items to the shopping cart. Just below the subtotal, you will see the Shipping and Handling Calculator. Enter your city, country, and postal code and click “Calculate Shipping and Handling”. This process will provide shipping costs for the items in your cart.
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