Webuyanycar Reviews 58

One Unhappy Customer
It is my opinion that the staff at Guildford branch of We Buy Any Car (WBAC) to be dishonest and they lie.
Early Jan I considered buying a new car. Received an online quote from WBAC and went to Guildford branch to get a confirmation which turned out to be about £250 lower and lasted for 4 days.
The MOT was running out and it needed a service. As I was still looking around for a new car this was carried out but I did not use the car again.
A week or so after visiting WBAC I got an email revising the offer by an additional £150 more than the initial quote. After another week went by, I received another email which raised it by a further £200.
I found a new car and placed a £500 deposit.
Upon returning to WBAC the buyer told me all the information was stored in the system from my initial visit. He looked round the car again but he revised the value of the car below the original offer even though the car had been serviced and now had a new MOT.
He gave some bs answer that it was all down to algorithms. I asked to speak to his manager which I did over on the phone. The manager then asked to speak to the buyer and the buyer left the office but I was never allowed to speak with the manager again.
I was in the difficult position of losing my deposit on the new car or begrudgingly accept the low offer. The buyer did say I could raise the issue with customer services which I did.
From subsequent emails with customer services, it is apparent that the buyer lowered the grade of the car even though it was in better condition than the first visit.
The buyer said that the system could not be altered. A lie because unknowing to me he had lowered the grade even though he said the information could not be changed
Why did WBAC raise their offers after appraising the car and then not honouring them?
They hide behind the small print and unfortunately if you have locked into a new car, you are in between a rock and a hardplace and will lose money which ever decision you make.
In conclusion I would not recommend WBAC because if you do not accept their first offer any further emails raising the offer which are tempting, although in hindsight they are meaningless because they hide behind the small print and do not honour them.

I have just had one of the worst experiences in selling a car. I booked an appointment, ready to sell my car and took my car along to my nearest branch. The employee said the guy behind me had " a banger 2009 Volvo and he's only getting £100 for it and no more. I then told the guy, Colin, that the car was mine. He got flustered and asked to go see the car.
I obviously did not sell the car to him and left.
I did try and make a complaint on We Buy Any Car website but could not find anywhere on the site to do so.
I found Colin to be very unprofessional and in my opinion not a very nice person

Total scam. Offered a totally different price online vs in person despite accurately describing the vehicle. Even the sales guy admitted it was a scam.

Yesterday I chose a 10 am (first time slot of the day) appointment for today at WeBuyAnyCar in Swidon this was confirmed by text yesterday. This morning at 8.30 am I was asked to confirm the 10 am appointment, I confirmed.
When I arrived at 9.55 I was informed "We are busy, you will have wait until we are ready" They would not give we firm time, " Should be about 20 minutes. We are busy you will have to wait" I was unable to wait. Totally unprofessional and waste of my time. Went to Carite in Wroughton without appointment, they valued the car and offered refreshments. This is how it should be done.

tries to use we buy any car twice and they lure you in with a great price then hit you hard with half what was offered. Very strange as well as have 4.5 stars on their website but much lower on the actual trust pilot real website. Do not use as a waste of time

Had a valuation on Friday the 30th of January 2026 was told by the Valuer it was guaranteed for 4 days £10925.00, returned today and was told there was nothing on the system so a new valuation would have to be done.
Now I’m being told the value will only be approximately £10,100 what a con they are incompetent and I wouldn’t trust them as far as I could throw them.

Received a bid offer by text in the £5800.00 region, then 2 days later this was revised to £6200.00.
Took the car to my local Centre where I was offered £4480.00. I considered this to be totally inadequate because the Car had suffered no collision damage nor Electrical/Mechanical failures in the 1 Km trip from my house to the centre. A 10 year old car is not going to be showroom ready but this desultory offer (nearly 2K below the bid price) is a joke.

Decided to give it a go as the online price was what I was expecting.

So made a booking and popped into Norwich site to check it out.
Checked car over found it had at some point been repaired but this seemed to have no reflection on price. Gave me a price which was the same as online but as I needed to remove my private plates he gave me 4 days to hold price.

Well 3 weeks later I did go back on the off chance as didn’t book an appointment. Saw the same guy as last time.
He again checked the car over.
Gave me a price which was actually higher than the previous price by a few quid.
We did the deal there and then. I paid the fees (extra £26) for same day transfer of money.

Money in my account 15 minutes later.

Unit used was Holiday Inn Ipswich Rd Norwich.
Highly recommended.

Just to put in perspective, I had an offer of 5700 from a buyer on Motorway after the dealer then kicked the tyres and offered me 4000 as he had travelled so far. This was refused point blank. 1700 difference is a joke.

WBAC paid me just shy of 5500 with far less hassle and a lot more honesty.

Don’t believe all the reviews you see go try it for your self.

What a rip off. Get your valuation on their site and then take a third off. What a waste of time.
Pathetic.

I was selling my Mercedes slk and got a quote from we buy any car. The quote on line was over a thousand pounds. The result was actually under £500. The car though old was immaculate, a high spec, I foolishly had a full tank of fuel and with a full 14 year service history.
I accept that this company may get rogue customers however the agent I deal with agreed with me that the car was exceptional. We buy any car is only for those of you who want to give your car away. My advice stay well clear. A dodgy enterprise if ever there was one.

Difference in online quote and final price was massive. 11 year old car with very little wear and tear. Quite a shocking difference in price. I Wouldn't recommend this company.

Shocking. Got offer of £750 , when I went to sell the car they offered £101 no changes to what I had entered on original valuation.
Complete waste of time.

I would give no stars if possible for these ######. 7 year old Renault very low miles, they offered decent price on line but when we took the car to them in Belfast because the service record is computerised and not on paper they deemed the car unserviced. Absolute disgrace and not to be trusted

Rip off company. Gives online quote of £595. When you attend the meeting after ‘inspection’ the valuation becomes £158!!
They quote high to get you to attend an inspection, then insult you with a pathetic offer. Would never recommend. Would give no stars if allowed.

Nicole in Stevenson was great wery pleasant great experience

For months they had said my car was worth £1300-£1100. When I took the car in it was valued at £95. I sold it to a caar dealer for £500.

Great Yarmouth
Got nearly 450 more than a main dealer part ex.
Friendly and informative.
All in all a good experience

It doesn't matter that you email me 10 times after I get a valuation I'm still not going to sell my car to you for £1500 less than I could get for it privately.
You think that if you keep sending emails people will cave in and lose lots of money

I should like to give no stars. I contacted my local branch and was given a price. This decreased by almost £1000 when I took the car in. The car was 8 years old, 37k mileage and one lady owner. The car was examined on my second visit and a price agreed conditionally if transaction completed within 4 days. On that basis and reassured the deal was made I paid a deposit on a new car and cancelled insurance and set up new insurance for the date of transaction. On arrival with all paperwork, 12 month MOT and service history I was told the deal was cancelled as, despite VIN no. In two places checked, the one under the drivers seat was illegible. This after THREE visits. My purchase of new car had to be cancelled plus reorganising insurance and tax, causing much embarrassment and a lot of stress and time. Seller
beware. We Buy Any Car..not true

Please be aware that you will never be given the price quoted to you online‼️

I will say on the plus side, it’s a very easy process. Just drop the car to a hut/pod and that’s it. Money will be transferred within 4 working days free of any charge or £29.00 if you want the money the next day.
However, you will be offered a LOT less than the price quoted. A £1,000 less! Just know that before you decide to go with this company.