webuyyourcar.es Reviews 

114
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its professional, fast, and efficient service, making the car selling process remarkably easy and stress-free. Many people highlight the exceptional staff, described as helpful, professional, and polite, guiding them clearly through every transaction step. Reviewers are particularly impressed with the fair pricing and lightning-fast payment process, with funds often transferred immediately into their accounts. Customers appreciate that the initial agreed price is generally honored, and any minor adjustments after inspection are consistently considered fair and transparent by those involved.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism and helpfulness throughout... See more

Payment

Customers had positive experiences with payment, frequently highlighting its speed and efficiency. Many... See more

Price

Clients share positive opinions on price, with many reviewers reporting that they received a fair and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service received when selling my car, from the initial contact right down to the final assessment with Jensen. If you want to be treated fairly by any purchaser of your goods the golden rule is... See more

Rated 5 out of 5 stars

Great company to deal with. Very efficient and kept in touch about what was required as we had never sold a car in Spain before. Gave us a fair price and were exceptionally helpful. Paperwork came thr... See more

Rated 5 out of 5 stars

They did exactly what they saidthey would. Gave ma a market value based on very basic info. Offered a price within the range stated once they received all the paperwork and photos. They made an appoin... See more

Rated 5 out of 5 stars

We sold our car to webuyyourcar.es in October. I have to say one of the best companies for service, honesty and fairness. We were offered more than the garage trade in, we had a very short timescale... See more


Company details

  1. Appraiser

Written by the company

At WeBuyYourCar Spain we make the whole process of selling your car a piece of cake. Once you enter your Spanish REG you will receive a market value for your car. We then ask you to upload some pictures and ask you some questions regarding the actual condition and state of your car. We then send you a purchase offer and once accepted by you one of our technicians comes to your address in Spain to verify and complete the purchase of your vehicle safely with instant payment on the spot and official DGT Traffic Department documents.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

114 reviews

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4.7

All reviews

(114)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Everyone we spoke to was so helpful, even though things were delayed a few times on our side (sale following a death and ownership took a while to be transferred over), they kept in frequent contact and were very flexible and patient in rearranging viewings. The valuation was fair and paid instantly so overall a great experience.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth and seamless procedure

Smooth and seamless procedure. Don’t expect to get the market price as they have to make a profit.
Also no different from the similar named Uk outfit, the price they initially offer is never the final price after inspection. But if you are realistic about pricing they are a good bet.

September 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Professional and Swift Service

I was very impressed with the process from start to finish. The communication was swift and clear and all queries were answered honestly and professionally. On the day of the sale (in the Malaga area), our car was thoroughly inspected by Glen and a very reasonable offer was made, close to the initial evaluation that we had received. He offered a full explanation for the slightly lower offer and we had no qualms in accepting. Furthermore, the bank transfer was received quickly and the proof of ownership/name change was also dealt with very promptly. I would have no hesitation in using their services again.

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great service / Good price

Good experience selling to webuyyourcar. All the staff were very helpful. On the day of the sales everything went smoothly and the money was in my account within seconds. I would recommend them.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

As expected, I would use them again

Positives: We read the reviews before contacting webuyyourcar, and it went pretty much as expected, they offered lower than expected as a first offer, even after sending all my photos and documents, the car was in a genuinely perfect condition, so we asked that they review the price offered, they came back with an increase of 1000 euros, which we felt was fair, on the agreed day a thorough inspection was undertaken, a small decrease in price was agreed, as part of the price of a service which we knew was due. Glen was knowledgable, and very helpful with some advice for the type of 4x4 we were looking for as our next vehicle.

Negatives: The day before our appointment I received a message to ask if we could meet them roadside, as they were busy, approx. an hours round trip from our house, with then no way for us to get home, we did not feel this was a professional way to conduct the business, so we declined, they came to our house as originally offered.

The payment transaction which had been promised before the car left us, was delayed till the next morning, which was a little unnerving, but we do believe there was a genuine problem with the payment their end.

Overall a good experience. We would use them again.

May 29, 2024
Unprompted review
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Rated 1 out of 5 stars

Absolute Time Wasters Avoid At All Costs!

Totally agree with the other bad comments on here! Absolute time wasters. Started off with an offer of 6850 euro then by time they came to mine after 30 photos later, lots of calls and texts they then reduce the offer to 5500 euro. Which was the lowest price I could imagine for an 8 year old Berlingo with under 120k on the clock. Then they arrived and pulled it apart. Said it needed new steering wheel as it was worn, new tyres yet it just passed a new ITV. Had a few chips here and there being 8 years old but they said the paint was a bit faded in places and it needed a total respray which is utter crap. Then said a new alternator would be put on so they can give the new buyer a warrantee. Oh and as the cam belt hadnt been changed recently they said they would have to do that yet it doesnt need replacing as has only done 2000 km since last full service. Finally made me a totally unacceptable offer of 3500 euro!!! You know what they can do with that offer! Total waste of an afternoon and all the prior conversations. Would never use again!!!

June 3, 2024
Unprompted review
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Reply from webuyyourcar.es

Thank you for considering WeBuyYourCar.es for the sale of your vehicle. We appreciate the opportunity of purchasing your van.

We want to take a moment to explain how our valuation process works to ensure transparency and clarity. Our initial valuation is based on the information and pictures provided by you. This helps us give you a preliminary estimate of your vehicle’s value.

However, vehicles often have unique conditions and characteristics that can only be accurately assessed in person. When one of our experienced technicians performs a detailed inspection, they may identify aspects of the vehicle that were not visible or described during the initial assessment. These can include mechanical issues, bodywork imperfections, or other factors affecting the vehicle’s value.

As a result, our final offer may differ from the initial estimate. This adjustment ensures that our valuation is fair and reflective of the true condition of your vehicle.

We strive to provide a seamless and honest service, and we believe this two-step process helps us achieve that. Our goal is to make sure you receive a fair price for your vehicle, based on a comprehensive and accurate assessment.

It is also important to mention that your vehicle was registered in the canary islands and had not ben correctly imported to mainland Spain in the stipulated legal time frame. Meaning that a 21% tax on the current government value of the car is due to be paid if the vehicle wants to remain on the mainland, to this we will also need to add customs agent charges and other fees that affect the final price of your vehicle.

It's important to mention that we also value our time and the costs to send our technicians to the comfort of your home to carry out this work, sometimes many hours / hundreds of miles from our base.

Thank you for your understanding and cooperation. If you have any questions or concerns, please feel free to reach out to us.

Rated 5 out of 5 stars

Great Service, Fair Price, Quick Payment

I wanted to sell my car quickly, at a reasonable price, without any hassle or aggravation. From the moment I first contacted the company, they were quick to respond to all of my questions, and offered a fair price. They thoroughly inspected the car, which resulted in a downward revision of the estimated value, although it was still a fair price. The money was transferred to my account before the car had left my property, and the completed paperwork, evidencing the change in ownership was provided a few days later. I couldn't be happier, and I was surprised that they travelled to Mallorca, even though the company is based on the mainland. I would recommend, and use again.

April 24, 2024
Unprompted review
Rated 1 out of 5 stars

Total waste of my time!

Spent time sending photos and documents including all areas of damage I could honestly identify. Made a low offer but accepted it for ease of transfer. They did exactly the same as a previous reviewer said. Pointed out some hail stone dents that I had never even noticed in the 5 years of owning it then said needed to call the office to let them know? Then made a derisory offer at which point I sent them away. Wasted my petrol doing a test drive knowing he wasn’t going to stick to the offer that they had made! I will now sell the car for more on my resort. Chancer’s!!!! Car had done 11000kms and he was expecting showroom condition car.

May 9, 2024
Unprompted review
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Reply from webuyyourcar.es

Dear Norman,

Thank you for taking the time to provide feedback on your experience with WeBuyYourCar.es. We are truly sorry to hear that you were dissatisfied with our service.

We strive to make our valuation process as transparent and straightforward as possible. The initial offer we provide is based on the photos and information submitted. However, as you noted, our in-person inspection may reveal additional details that can affect the final valuation. This ensures our offers reflect the true condition of each vehicle, which is essential for providing fair and accurate prices.

We understand how frustrating it can be to discover previously unnoticed issues like the hailstone dents mentioned by our technician. Our goal is never to undervalue your vehicle but to ensure that all factors, both visible and hidden, are taken into account.

Your feedback about the inconvenience and the way the final offer was communicated is invaluable. We are committed to improving our process and will review your experience to better train our staff and enhance our customer service.

We appreciate your efforts in providing detailed photos and documents upfront, and we regret that our final offer did not meet your expectations. We respect your decision to seek a different avenue for selling your car and wish you the best in your future endeavors.

If you have any further concerns or wish to discuss this matter in more detail, please do not hesitate to contact us directly. Your satisfaction is important to us, and we would like the opportunity to address any other issues you may have.

Thank you once again for your feedback.

Rated 5 out of 5 stars

Glen was very helpful and kind…

Glen was very helpful and kind considering the circumstances and reasons for the car sale. He was very thorough and reassuring. Lovely young man, an asset to the company. Give him a BIG bonus

April 25, 2024
Unprompted review
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Rated 5 out of 5 stars

A pleasure to do business with.

I was recommended this company by a friend who's experience with them had been good.
I was initially skeptical (due in part to the similarity of their name to a UK company with whom I'd had a poor experience).
But these guys were a refreshing change; no nonsense, straight to the point and very thorough in their inspection of my car.
I was happy with their promptness, level of communication, the simplicity of the process and the price they offered.
Highly recommended!

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding deliverance of Customer Service.

My persona is to distrust that in which I have no knowledge.
However this perception was unwarranted. Webuyyourcars.es from the onset to completion, delivered a customer service that went beyond my expectations.
A mention goes to Josephine, so knowledgeable and professional, always at hand immediately to provide guidance and reassurance.
The whole transaction was flawless. Johnathen and Natalie looked after and delivered on my needs and expectations on the day of exchange. The offer quoted was adhered with. Throughout this whole process they just kept on delivering that customer interaction I never believed possible. Thank you to all for this day, sorry, I cannot use your companies positivity on a daily basis, but hope this review lends itself for others to put their trust in your company in the future.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful quick thorough…

Wonderful quick thorough service.Helpful and pleasant team in and out of office.
Genuinely easiest way to sell a car in spain.
Good price and money straight in bank.
Thanks very much We Buy Your Car..

February 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Sold to We Buy Any Car for quoted price!

I just sold my car to we buy any car. The whole process was smooth, communication clear and explained thoroughly. From Josephine who answered my queries to Glenn who arranged, inspected and collected the car it was seamless and straightforward.
Best of all I got paid exactly the price quoted in the original quote.! As long as your pictures match the actual vehicle and your paperwork is ok then it is easy I would wholly recommend the team when you are thinking of selling your car. Not only that the payment was processed and I. My account before he drive away. Thanks guys! 👍

January 25, 2024
Unprompted review

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