Misleading communication and bad service
I ordered an accessory more than 11 days ago with a shipping time of 5 to 10 days and the part still hasn't gotten to them. The item was sold as in stock but they think in stock means that their supplier has it and not them, which is misleading. Their emails are snarky and don't address the questions asked. I love supporting local small businesses but companies like this make it very easy to bypass them for retailers like amazon or aliexpress
Reply from we cycle
Hello Carmen,
Thank you for taking the time to share your feedback. We’re sorry for the frustration this situation caused and we understand your disappointment.
As mentioned earlier, the stated delivery time was 5–10 days; due to the holidays, the shipment from the manufacturer to us was unfortunately delayed. We appreciate your feedback regarding how availability was communicated and will take this seriously. We also apologize if our email responses came across as unhelpful or dismissive — that is not our intention.
If you’d like to cancel your order, we can of course do that right away, or we’re happy to discuss another solution with you directly. Please feel free to reach out. We’d appreciate the chance to clarify things personally.
Kind regards, we cycle
