wed2b - Ashford Reviews 

I visited the store in Ashford Kent on Saturday last with my daughter and I can honestly say that the sales consultant whose name was Kirsty, deserves 10 stars for customer service, she was so incredibly helpful, patient and an absolute joy in her enthusiasm! The dress that my daughter loved unfortunately was only available in that store two sizes too large for her but Kirsty managed to find a size 10 in the Baker Street branch in London, however my daughter rang on Monday morning to see if the size was still available so she could go in and purchase it, apparently the girl that took the telephone call was rude and offhand and said they had sold the size at 5 pm the previous Saturday and there was nothing in the store remotely like it! I would suggest this young lady take a leaf out of Kirsty‘s book, in terms of kindness and enthusiasm for the wedding gowns and the brides to be! Because Kirsty‘s parting shot was I do hope they have the dress for you on Monday because you looked absolutely breathtaking in it, however we always have amazing wedding dresses and next month we will have new stock, so please, please come and see us again. I am sure we will find you the dress of your dreams! Although my daughter works in London and it would be easier for her to go into the Baker Street store even though she lives in Ashford, she said she wouldn’t go into that store if it were the last wedding dress shop on the planet because whoever she spoke to was so rude and unhelpful! So a big thank you again to Kirsty for being such a superstar! Kind regards from Mia Hope and her mummy

Absolutely overwhelmed. I was merely ‘popping in’ to work out what suits me… I put across what I had in mind yet also welcomed trying the opposite just to make sure. Patience and really listened to was what I was welcomed with. I fell in love with a dress - choked and tears ready even before I was completely in it. I’m sure she saved it for last on purpose lol I returned the following day with my daughter just to make sure and I took it home. Fabulous

I came in looking for my dream wedding dress and Caitlin was amazing from start to finish. I showed her the dresses I had seen online and we tried on four. She made me feel totally comfortable and at ease. She made suggestions of things I hadn’t thought I would want, but the selections she made were absolutely perfect and I ended up leaving with my dream dress, a veil and a beautiful headband. Thank you so much for making it such a wonderful experience

Nic was absolutely amazing and 100% knew her stuff! Second dress and I said yes because it was perfect!

So I picked up seven bridesmaids dresses in torrential rain I was told that I had to pay £10 each for the bags. I feel as good for gesture after picking up seven dresses at £120 a dress that they would’ve given me a bag for free, they put them in a black Bed liner that weren’t really covered and screwed up soaking wet by the time I got them home. I was also told that they would send the eighth dress to my address when I got there they said they don’t do that service, so I’ll come all the way from the Isle of Sheppey to collect the last dress. I didn’t feel like we got hundred percent. service.

I came into the shop on ashford last week feeling very overwhelmed and with no clue as to how I wanted my wedding dress to look. I had a lovely lady called Nicky and she took away all my stresses and gave me such a wonderful experience nothing was to much for her and she made my mum and sister feel extremely involved also. However all the ladies in the shop were very welcoming and involved and it was just a wonderful day. Thank you

Absolutely a 5* review. Ashford store & ladies were accommodating to my needs for a repeat visit with my bridesmaids. We purchased accessories this time which were a recommendation by the assistants.
I also decided to purchase a veil slide as well which I’d tried on when buying my wedding dress a good 12-months ago.
This store has consistently supported all my needs over 4-visits & gave me such a wonderful adventure.
Would advise anyone looking for a dress to keep an open mind, let the ladies listen to your needs and give their experience in a no pressure environment. This was stress free.
Thank you

Lovely wedding dress shop. Was made to feel very comfortable throughout the whole experience! We had Meg show us and help us try on all the dresses.. she listened to exactly what I wanted and delivered & I ended up buying the first dress I was shown! We all ended up having a laugh which made everything a lot more relaxed. Would definitely recommend to future brides.

From the moment I walked in, I was treated amazingly as were my entire bridal party! Kirsty at Ashford was great and really helped support me, giving ideas, tips and tricks and generally making me feel like I mattered. As a self conscious girly this was beyond need and incredibly grateful!

What can I say I came out of the Ashford wed2be store not wanting to get married,I only got to try 2 dresses on and felt pushed into putting a deposit on it or was told if I didn't my dress would not be there for me to take my bridal party back to see.
I was then told we only hold it for 2 weeks and then you lose the dress and the £100 deposit.
I kept looking at the pic the girl had taken for me and by Tuesday I realised it was not the dress for me I looked terrible in it so I messaged wed2be and told them they said I only have till the 21st Feb to take my bridal party and pick a dress.
Being a bride this is a big thing picking a dress,also I could not get all my bridal party by that date.
I have now been to another bridal shop and was treated amazing i came out ready for my wedding , have found my dream dress on valentines day .
I have asked wed2be if their is any chance of my £100 back i have been refused so I said save losing my deposit can I buy the under skirt for my new wedding dress I have been told no.
It's not as though I had alterations done or had this designed for me .
Wed2be are not losing anything they just put it back on the rail ,they would have still made money by me buying the under skirt I'm sure they could of on this occasion let me buy something else after the way I had been made to feel.
I'm then told it will cost me another at least £50 for a bad and box to take it home REALLY!!

I cannot recommend this shop enough! I was told by a friend to come here and it was my first dress shopping experience and I was so nervous! I was greeted by Shannon and we had a good conversation about what I was thinking of she made me feel so comfortable and relaxed within 2 minutes and she pulled several different dresses making sure to take all of my thoughts and opinions into account and I found the perfect dress. I never would’ve pulled this dress for myself and wouldn’t have my dream wedding outfit without Shannon so thank you!!!

I loved my experience at Wed2b Ashford! I had the lovely Zahreen looking after to me and giving me that one to one support the whole time. She listened to everything we needed and was able to know exactly what to say and when! The experience was once of a lifetime! Thank You
The whole team was incredible and made the day feel a lot less scary! Thank you for finding me a dress which makes me feel amazing!

I had Chloe help me with finding my perfect dress! I went in not having a clue what I would like or would suit my fit however Chloe put me at ease and every dress she picked fitted me perfectly. I was unsure between two dresses and I didn’t feel rushed at all, Chloe helped me get back into both the dresses to help me decide which was my favourite! I found my PERFECT dress ready for my special day! Highly recommend Chloe at the ashford store x

Collected my bridesmaids dresses on Saturday yet again the team of girls there were very kind & helpful made my wedding dress and bridesmaids experience fantastic keep up the good work girls and thank you xx

Went into the Ashford store to look at dresses and different styles. Jess was great and so helpful. Ended up trying a dress on which I didnt expect to like buy loved it and bought it with a few extra bits to add on. It was a great experience all round

Really friendly and helpful staff, not pushy and very patient .

The dress sales assistant Megan at the Ashford Store, was professional throughout the whole appointment, made myself and all the bridesmaids feel comfortable during the dress fitting and took her time helping us to find the perfect dresses. She was very creative showing us different adaptations that could be made of the dresses. Thank you for helping us find our perfect dresses!🙂

Honestly the best experience ever! I can not recommend the ashford store any more! Especially Zahreen she was truly amazing!! Went above and beyond and made me feel so special and listened to everything I wanted and needed! Thank you again! X

We had mistakenly been told the shop closed at 7, not 5, so arrived just after closing to collect a dress put aside for us. Despite this Meg stayed to help me get my perfect dress with a smile and was so kind throughout. She was absolutely amazing and I would recommend to anyone!

Nicola was amazing! The first dress I tried on was the one. I loved my experience here and would recommend to anyone looking for a relaxed try on.

Thank you so much!