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wed2b Reviews 

3,546
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,597 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how exceptionally welcoming the staff members are, ensuring everyone feels completely relaxed, comfortable, and valued while trying on beautiful wedding dresses. Visitors truly appreciate the patient, attentive, and knowledgeable guidance provided throughout their appointments, helping them discover their absolute dream dress with zero pressure. Some reviewers were not happy with post-purchase experiences, noting that unexpected extra items were included or that handling merchandise exchanges proved rather difficult. A few customers also mentioned ongoing challenges with specific store policies regarding returns and finding that proper garment covers or correct sizes were unavailable.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that consultants are welcoming, patient, and attentive.... See more

Product

Reviewers mention positive feedback about product, expressing overwhelming satisfaction with finding their... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how helpful and attentive... See more

Service

Users describe positive interactions with service, highlighting consultants who are attentive and helpful.... See more

Customer service

Clients share positive opinions on customer_service, noting that staff members are incredibly helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited WED2B Northampton when you go shopping for your dream dress well you have butterflies in your tummy not knowing what to expect! On entrance was greeted with a lovely smile and a warm welco... See more

Company replied

Rated 5 out of 5 stars

We were met with a warm and friendly welcome when we arrived at Wed2b in Bromley. This was my first attempt at wedding dress shopping and I had no expectations. I instantly felt excited, which I... See more

Company replied

Rated 5 out of 5 stars

Found my dream dress with the help of Enna! She was unbelievably attentive and made me so comfortable during the whole process! It’s as if Enna knew exactly what I had envisioned and allowed me to try... See more

Company replied

Rated 5 out of 5 stars

I had Courtney at the Wednesbury store and had such a seamless experience. I had done my research online beforehand but I said yes to the first dress and it was just an easy and straightforward experi... See more

Company replied


Company details

  1. Bridal Shop
  2. Boutique
  3. Wedding Store

About wed2b

Written by the company

We believe every bride deserves to look stunning and feel special on their wedding day - regardless of budget. With 1000's of designer wedding dresses all priced £599 - £1199, friendly expert Bridal Consultants, and 60 stores across the UK and Europe, there is a reason we are so highly rated by our beautiful brides.

Our aim has always been to give brides the same amazing customer experience that traditional bridal boutiques offer, but with lower price points. We exclusively offer wedding dresses from premium designers that you won’t find in any other boutique. Our designers never compromise on quality and work hand-in-hand with the same global wedding dress manufacturers that the world’s best-known bridal designers also use. Our fabrics, construction, detailing and finishes are second to none.

The major change to tradition that wed2b offers is to enable brides to take their dress home the very same day they find ‘the one’. There’s no waiting for long order times, hoping the dress arrives as perfectly as you remember it for the big day. All our dresses are designed in limited edition quantities and are sold off the peg. So, you really can visit today and get married tomorrow!

Why choose wed2b

Written by the company

60 Stores throughout Europe
wed2b is the UK’s largest bridal retailer with 40 stores across the UK and 20 in Europe. Each of our stores are stocked with hundreds of dresses in sizes 6 to 30 to take home the same day, priced from £499 to £999.
No appointment neccessary
We don’t offer appointments- browse and try on dresses without the need to book in advance! Our expert bridal consultants are in stores waiting to help you find the perfect dress.
We are the bridal experts
With over 15 years of experience, at wed2b we are dedicated to offering our brides an expert bridal consultant service as well as a wide choice of designer wedding dresses that are ready to try on in your own size!

Premium wedding dresses for less

On average our prices are 40% lower than other boutiques

Our aim has always been to give brides the same amazing customer experience that traditional bridal boutiques offer, but with lower price points. We exclusively offer wedding dresses from premium designers that you won’t find in any other boutique. Our designers never compromise on quality and work hand-in-hand with the same global wedding dress manufacturers that the world’s best-known bridal designers also use. Their fabrics, construction, detailing and finishes are second to none

Contact info

Promotion box for wed2b

Your perfect wedding dress awaits!

1000s of designer dresses available from £499-£999 available same day

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,546)

2,991 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely loved my experience at WED2B…

Absolutely loved my experience at WED2B Fleetwood! 🤍 The staff were all so friendly, welcoming and helpful from the moment I arrived. A special thank you to Abbi, who was absolutely lovely. She took so much care helping me, making me feel comfortable and explaining everything along the way.
I had the most beautiful day and couldn’t have asked for a better experience. And… I SAID YES TO THE DRESS! 👰🏼‍♀️🤍✨ Thank you so much, Abbi! xxx

August 15, 2026
Rated 5 out of 5 stars

From the moment I walked in the team…

From the moment I walked in the team were fantastic. Katie looked after me and she was fantastic. I thought I knew exactly what I wanted and it turned out I was wrong. Katie didn’t let me panic. I ended up saying ‘yes to the dress’ that she chose for me. Thank you to all the team for making my day special.

August 15, 2026
Rated 2 out of 5 stars

Ordered 4 x bridesmaid dresses

Ordered 4 x bridesmaid dresses. They came into store much earlier than anticipated so that was a bonus. Attended the store to collect dresses and asked if I could check the dresses before leaving the store to ensure there were no flaws and they were the correct sizes etc. I wanted to do this because my friend had previously had an issue with her dress. The sales assistant was so unhelpful, basically popped the dresses, as they came on the rail and walked away. I was then left to remove the polythene and bands off the cardboard hangers to check each dress. When I asked if I could have a bag I was advised it would be £10 per bag. As I struggled to get the flimsy peace of polythene back over the 4 dresses, I got so frustrated and annoyed that I asked if someone could at least help me. I left the shop with one piece of polythene over 4 dresses with the bottom of the dresses hanging out the bottom. Thankfully it wasn’t raining but is this really acceptable or good customer service.
I totally appreciate that wed2b is a budget bridal store but does that mean there’s zero customer service. It very much felt a case of - you’ve paid for your dresses, just take them and leave. I certainly wouldn’t recommend wed2b to friends or family in the future.
If you want your dress thrown at you not even properly protected then it’s the store for you.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Welcoming!

As soon as I walked in, I felt welcome. I was given the chance to try on lots of different dresses and ones I never thought of wearing. They were honest and said they cannot reserve and once the dresses are gone they are gone but I didn't feel pressured in getting "the dress" as it was my first try on and experience.

August 8, 2026
Rated 5 out of 5 stars

Picking the dress

The wide variety of dresses to pick from the price range was great, the staff make me feel welcome! Joss was amazing, she helped me pick some styles that would suit me and what I thought i wanted! And the first one that she picked was the dress

August 15, 2026
Rated 4 out of 5 stars

Knowledgable staff

As it is a walk in only bridal shop we did have to sit and wait for someone to be available to help us despite arriving only 15 minutes after opening time! Once we met Gaby and told her what I was looking for she immediately started grabbing dresses I liked and really took on my feedback after each dress before she picked the next. Gaby was super knowledgeable about different elements and really helpful adding accessories to help me get the full picture. Great experience and at the end I said yes! 🥳

August 15, 2026
Rated 5 out of 5 stars

Today I visited the Gateshead store

Today I visited the Gateshead store, had the pleasure of Lizzie helping me find my perfect dress. Lizzie was immensely helpful, never once did I feel rushed, pressured, stressed ect. Lizzie was so helpful and honest in every dress I tried on. After such an awful experience at a different shop (not Wed2B) Lizzie made my experience amazing! With the help of her I found my dress 🤍
Can’t fault any of the staff, they are all so friendly and polite. The staff would even have a little look and give their opinions and compliments. I would definitely recommend anyone to come here for the full experience! Thank you to an amazing bunch of women for making me feel so amazing whilst picking my dress! 🤍🤍

August 15, 2026
Rated 5 out of 5 stars

Fantastic!

I only went to look at dresses really and the place I had been before (not Wed2b) had told me that I wasn’t able to try on dresses that day. When I arrived at Wed2b, Bolton, I instantly felt welcome and their range of dresses was incredible! I picked 2 dresses to try on and Azeelah explained everything to me - she was fantastic! I chose one dress to try on and cried as soon as it was on! I ended up buying the dress there and then without trying any other dresses on. If you're looking for a Bridal Outlet where you are given as much space to browse as you need, with a first class service when you are ready to try on dresses, I cannot recommend Wed2b enough. Azeelah was brilliant and I cannot thank her and Wed2b enough for making my experience so special.

August 8, 2026
Rated 5 out of 5 stars

Fantastic experience:)

This was the first place we looked. The lady we had was fantastic and couldn’t ask for anyone better. She made myself and my sisters feel extremely welcome and not a bother when we were asking to try another dress or have a dance or sit in the dress to make sure it was comfortable. I did manage to find the dress and it was the second one the assistant chose. She had a real eye for my style following the initial chat :)
Thank you!

August 15, 2026
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Reply from wed2b

Thank you for sharing this incredible review with us. We are so pleased to hear that you and your family had a magical time in store. We wish you the very best with the rest of your wedding planning. Best wishes, wed2b

Rated 5 out of 5 stars

THANK YOU!!!!!!

I can't even begin to tell you how incredible the girls here are! I had zero idea what I wanted. Zero. But Shannon GOT IT RIGHT 1st time! She made me feel incredible! The 1st dress and the 1st veil were THE ONE!! She knows her job inside out! I am so greatful that you made this experience everything I wanted it to be! Thankyou from the bottom of my heart ❤️

August 15, 2026
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 5 out of 5 stars

Amazing experience

Terresa made my whole experience absolutely amazing from start to finish., I can’t thank her enough she knew exactly what dresses I had in mind . She went above and beyond for me.

August 10, 2026
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Reply from wed2b

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Rated 5 out of 5 stars

Thank you Olivia!

Olivia was really patient with me while I cycled through dresses, trying to find the right one and she pulled it out the bag! And taught me lots about wedding dresses along the way.
Thank you for making my experience so fun!

August 15, 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Hinckley team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

I went into the store to look for a…

I went into the store to look for a veil after purchasing my dress elsewhere. Staff were really helpful and friendly.

May 8, 2026
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Reply from wed2b

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Rated 3 out of 5 stars

Liked the dress but lots of add on…

Liked the dress but lots of add on items sold to me at the last minute without verbal consent amounting to almost £200.

Took the shine off the experience 😔

August 14, 2026
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Reply from wed2b

Thank you for sharing your feedback. We understand that you have already liaised with our Customer Care Team regarding this matter. Our wish is for every bride to feel amazing whilst with us, and enjoy every minute of her experience, and it is very disappointing to hear that on this occasion, we have not met this expectation. We hope we have managed to resolve everything for you and we wish you all the best for your special day. Kind regards, wed2b

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