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wed2b Reviews 

3,633
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,665 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally patient, attentive, and helpful during appointments, making everyone feel completely comfortable. Consumers easily discover their perfect wedding gowns thanks to wonderful guidance, expert advice, and genuinely welcoming store atmospheres. However, some people mentioned receiving unexpected extra items or experiencing issues with store packaging and exchange policies. A few shoppers also felt rushed during their visits or encountered challenges when trying to resolve post-purchase concerns. Reviewers noted that having clear communication and quieter appointments would have improved their overall satisfaction.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as extremely helpful, patient, and... See more

Product

Reviewers mention positive feedback about product, expressing overwhelming satisfaction with the stunning... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that staff members are... See more

Service

Reviewers highlight positive aspects of service, describing staff as helpful, friendly, and attentive... See more

Customer service

Users describe positive interactions with customer_service, noting that staff are patient, attentive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A better experience than I could’ve ever imagined! After a terrible situation with a previous boutique, I went in not feeling super hopeful and stressed with the lack of time before my wedding. Howeve... See more

Company replied

Rated 5 out of 5 stars

Absolutely loved the experience, all the ladies who worked there were so lovely and welcoming. The girl who did my consultation was amazing unfortunately can’t remember her name but deserves so much c... See more

Company replied

Rated 5 out of 5 stars

Staff at Norwich branch today looked after and guided me beautifully through the while project. Sophie listened to my wishes and brought me through some beautiful gowns. Her expertise and knowledge of... See more

Company replied

Rated 5 out of 5 stars

Sophie was amazing, extremely patient and settled me as I was quite nervous. I explained what I was thinking and within 2 dresses I had found the 1! The store is very spacious and cool and such a b... See more

Company replied


Company details

  1. Bridal Shop
  2. Boutique
  3. Wedding Store

About wed2b

Written by the company

We believe every bride deserves to look stunning and feel special on their wedding day - regardless of budget. With 1000's of designer wedding dresses all priced £599 - £1199, friendly expert Bridal Consultants, and 60 stores across the UK and Europe, there is a reason we are so highly rated by our beautiful brides.

Our aim has always been to give brides the same amazing customer experience that traditional bridal boutiques offer, but with lower price points. We exclusively offer wedding dresses from premium designers that you won’t find in any other boutique. Our designers never compromise on quality and work hand-in-hand with the same global wedding dress manufacturers that the world’s best-known bridal designers also use. Our fabrics, construction, detailing and finishes are second to none.

The major change to tradition that wed2b offers is to enable brides to take their dress home the very same day they find ‘the one’. There’s no waiting for long order times, hoping the dress arrives as perfectly as you remember it for the big day. All our dresses are designed in limited edition quantities and are sold off the peg. So, you really can visit today and get married tomorrow!

Why choose wed2b

Written by the company

60 Stores throughout Europe
wed2b is the UK’s largest bridal retailer with 40 stores across the UK and 20 in Europe. Each of our stores are stocked with hundreds of dresses in sizes 6 to 30 to take home the same day, priced from £499 to £999.
No appointment neccessary
We don’t offer appointments- browse and try on dresses without the need to book in advance! Our expert bridal consultants are in stores waiting to help you find the perfect dress.
We are the bridal experts
With over 15 years of experience, at wed2b we are dedicated to offering our brides an expert bridal consultant service as well as a wide choice of designer wedding dresses that are ready to try on in your own size!

Premium wedding dresses for less

On average our prices are 40% lower than other boutiques

Our aim has always been to give brides the same amazing customer experience that traditional bridal boutiques offer, but with lower price points. We exclusively offer wedding dresses from premium designers that you won’t find in any other boutique. Our designers never compromise on quality and work hand-in-hand with the same global wedding dress manufacturers that the world’s best-known bridal designers also use. Their fabrics, construction, detailing and finishes are second to none

Contact info

Promotion box for wed2b

Your perfect wedding dress awaits!

1000s of designer dresses available from £499-£999 available same day

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,633)

3,093 reviews in the last 12 months

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Rated 5 out of 5 stars

A wonderful ‘yes to the dress’ experience.

My experience at Web2B Swindon was amazing from start to finish! I had the wonderful Megan as my consultant, and she was absolutely fantastic. She listened carefully and understood the style, fit and design I was hoping to find.
Megan pulled together a great selection of dresses for me to try, and I ultimately found my dress! She was so patient while my group and I discussed what we liked and disliked about each of the dresses I tried. Once I found “the one,” she chose a beautiful variety of veils and accessories to bring the whole look together, which ultimately got me to say, “yes to the dress!”

I then got to take a picture with the “I Just Said Yes to My Dress” sign, which was the perfect way to top off the experience.

All of the staff were extremely friendly, welcoming and happy to assist with any questions. I couldn’t have asked for a better experience and would highly recommend Web2B Swindon to any bride-to-be!

August 23, 2026
Rated 5 out of 5 stars

Megan & Charing Cross girls…5 stars 🌟

I had such a lovely experience finding my wedding dress here in Charing Cross store, and I honestly couldn’t recommend it enough! 🤍

Megan was absolutely amazing from start to finish. She immediately understood what I was looking for and somehow just knew which styles I would love and what would suit me. She was so helpful without ever being pushy, and I never once felt pressured to make a decision or commit.

She also helped me rule out different styles that I wasn’t sure about, which made the whole experience so much easier and actually really enjoyable. I felt completely comfortable, listened to and supported throughout.

I ended up saying yes to my dress and I’m so excited! 🥹🤍 A genuine 5-star experience for me — thank you so much to Megan for making such an important day feel so special! ✨

August 17, 2026
Rated 5 out of 5 stars

Great experience at Wed2b Norwich!

I had a great experience in Wed2b (Norwich) - Storm greeted us and although we could not be seen straight away, she talked us through the racks and different designers so we could take a look before the appointment. We were called back only an hour later and Betsy helped me choose my wedding dress. Betsy completely understood what I was looking for. I already had a shape of dress in mind, but she really helped me narrow down all the finer details I was so unsure of! She explained to me how the dress could be slightly altered to fit what I was looking for and I came away saying yes to the dress! I had such a lovely experience and would definitely recommend to other friends getting married soon.

August 16, 2026
Rated 5 out of 5 stars

Megan was wonderful!

Megan was wonderful!! Fully listened to what I was thinking, brought some options and I found my dress! She is so lovely and fabulous at her job. Thank you so much!

August 22, 2026
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 5 out of 5 stars

Beautiful experience

We felt soo welcome the minute we arrived, every single staff member was amazing and extremely friendly and helpful. I was a bit nervous as it was my 1st time trying on dresses but I was reassured and Tricia picked outthe 1st dress and it was my perfect dress! Will definitely be recommending to others.

August 22, 2026
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Reply from wed2b

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve! We wish you all the best for your special day 😊 Best Wishes, wed2b

Rated 2 out of 5 stars

I thought the whole process of picking…

I thought the whole process of picking out a dress for the girls to be very invasive , sharing a dressing room for some of the girls was very uncomfortable for obvious reasons. I also thought after spending close to €900 on the dresses for them not to come in dress bags to be bad customer service. I was surprised to see them not in bags when I collected them. The staff in the Dublin Shop are all very nice and I know it's not their fault but after spending so much money I thought they would be in a dress bag. The dresses themselves are very good quality and look nice on the women.

August 23, 2026
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Reply from wed2b

Your feedback is so important to us – thank you for sharing this Amy. If this matter has not already been raised with our customer care team, we would be happy to review this further. Please do reach out to customercare@wed2b.com Kind regards, wed2b

Rated 5 out of 5 stars

Lovely Experience

The staff at the Norwich branch were the most amazing people! Sophie was our bridal consultant and wow, she is an absolute star and really made our whole experience. She matched our vibe and was so enthusiastic. I loved that she gave my bridesmaids a cute speech about each dress before opening the curtain. She made me feel so relaxed throughout the whole process. Molly also helped us pick out our bridesmaids dresses, gave us all the options and was so sweet! Overall a lovely couple hours and I went home with a gorgeous dress, can't wait to wear it! Thank you!

August 23, 2026
Unprompted review
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Reply from wed2b

Thank you for sharing this incredible review with us. We are so pleased to hear that you and your loved ones had a magical time in store. We wish you the very best with the rest of your wedding planning. Best wishes, wed2b

Rated 4 out of 5 stars

Visited Wed2b store in Ashford

Visited Wed2b store in Ashford, Kent.
Sophie and Nicky were so very helpful. I wanted to try something figure hugging due to some weight loss and they selected a number of dresses for me to try.
Made me feel so confident which in turn, made me fall in love with my figure and the dress!

August 23, 2026
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Reply from wed2b

Your kind words mean so much to us! Thank you so much for taking the time to leave us this excellent review, we wish you all the best for your big day. Best wishes, wed2b

Rated 5 out of 5 stars

Best Day Ever!!!

OMG What a amazing day, I will never be able to thank Sophie enough for making this day so special, she let me try on the dresses I thought I wanted and then surprised me with her wild card which was absolutely gorgeous, it turned out to be the i said yes to the dress! Sophie is an absolute credit to the team and she was just one of those people you felt you'd known forever or one of those that you wanted to be best friends with, she listened to our back story and then chose me the most gorgeous dress she's an absolute superstar, thank you Sophie I'll definitely be back with photos from the day thank you to Sophie and all the team in Norwich for unforgettable experience and day ♥️♥️

August 23, 2026
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Reply from wed2b

Thank you so much Terri, your recommendation is wonderful and we’re so pleased that Sophie and our Norwich team could help! I am sure that they will be over the moon to read this. Best wishes, wed2b

Rated 5 out of 5 stars

Enjoyable and stress-free experience

I visited both the Gateshead and Middlesbrough stores, and the staff at both were absolutely lovely. They were so patient, welcoming and really listened to what I was looking for. Thanks to their help, I finally found my dress! I couldn’t recommend them enough! 🤍

August 23, 2026
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our teams have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 5 out of 5 stars

Jenny in Birmingham is incredible!

I “popped” into Wed2B in Birmingham, just to look at some styles of dresses…Jenny was incredible, she asked lots of questions, reviewed about 15 dresses that we’re all different styles…and managed to pick one first time! I tried it on, and burst into tears! I felt so heard & she managed to find a style that would suit my body type, and it made me feel stunning like a princess. Thank you so much for finding me a dress on the first go!

August 15, 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Central Birmingham team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

Wed2B Kirkstall

Absolutely amazing from start to finish!
I arrived today with a list of dresses I’d seen on the Wed2b website, although a few weren’t in stock, I didn’t mind.
Becky knew exactly what I was looking for and showed me a dress that wasn’t a contender but after trying on, was a beautiful dress!
Although I didn’t choose it and ended up with the Lourdes dress (the number one dress on my list), I enjoyed my experience and would definitely recommend Wed2B Kirkstall for future brides.

August 23, 2026
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Reply from wed2b

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve! We wish you all the best for your special day 😊 Best Wishes, wed2b

Rated 5 out of 5 stars

From the moment we walked in we was…

From the moment we walked in we was greeted by the lovely ell from start to finish she made our time at wed2be incredible she made me feel so comfortable and helped me find the perfect dress it was such a stress free experience thanks to ell 🩷

August 23, 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Bromley team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

I had an amazing time at wed2b Central London

I had an amazing time at wed2b Central London! I was nervous going into it as had all my bride squad with me, but Ruby made me feel so at ease! I was debating a dress for a while and was able to keep wearing it to see how I felt, and I was helped with ways to customise it so it would be even more perfect! Overall I couldn’t recommend enough for an appointment that gets everyone involved and without time pressure! Thank you for helping me find my dream dress

August 16, 2026
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Reply from wed2b

Thank you so much for your wonderful recommendation. Ruby and our Central London team will be so happy to hear your kind words! Best wishes, wed2b

Rated 5 out of 5 stars

Wedding dress shopping

From the minute I walked through the door I was put at ease. The team at Bromley are so friendly and instantly those butterflies in my tummy faded away. I wasn’t really sure what to expect but the team went through the process with me. Laci was amazing, and clearly knows what looks good. She really listened to what I liked, I didn’t feel rushed and within 3 dresses I found the one.
I would definitely recommend visiting these ladies, they are spot on with their dress choices and are so knowledgeable in what fit is right for you.

August 22, 2026
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Reply from wed2b

Thank you so much for taking the time to share this lovely review. It means so much to us when we hear such great comments from our wonderful brides, about how our team have done an incredible job assisting you on your bridal journey! Best Wishes, wed2b

Rated 5 out of 5 stars

Amazing experiece!

Honestly I was quite nervous for this whole experience, but Jessica in the Bournemouth branch was just the best!!
She asked about my wedding, the vibes, the colours, all of it - and then turned that into a selection of dresses that were beautiful and exactly what I was picturing!
She made me feel so comfortable, and really listened. She helped me to try new things and really get into what I did or didn't like about the dresses, so she could take that forward to the next one.
She was so good, I went home with dress #3 and a veil to match!
Honestly couldn't have asked for a better experience or a better person to help me with this part of my wedding!
Huge props to Jessica, shes a real asset to your company, and I'd recommend Wed2Be for any bride!!

August 23, 2026
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Reply from wed2b

Thank you so much for your wonderful recommendation. Jessica and our Bournemouth team will be so happy to hear your kind words! Best wishes, wed2b

Rated 5 out of 5 stars

Fantastic experience!

My friends and I had the absolute best time finding my wedding dress. I honestly couldn't have asked for a better experience. Elsa was beyond brilliant! She made me feel completely comfortable straight away and played a huge part in helping me find the right dress. Thank you!

August 19, 2026
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Reply from wed2b

Congratulations on finding your perfect look, we are so thrilled for you! Thank you for your lovely feedback, our Brighton team will be so excited to read this 😊 Best wishes, wed2b

Rated 5 out of 5 stars

I had the most wonderful experience at…

I had the most wonderful experience at Wed2b in Bristol. The whole team made me and group feel so welcome. They knew exactly what I wanted and helped me achieve it. I would absolutely recommend them to any bride to be!

August 22, 2026
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Reply from wed2b

Thank you so much Anne, your recommendation is wonderful and we’re so pleased that our Bristol team could help! I am sure that they will be over the moon to read this. Best wishes, wed2b

Rated 5 out of 5 stars

FANTASTIC!!!

FANTASTIC!!!! I CANT RECOMMEND WED2B ENOUGH. LOVELY STAFF! VERY FRIEMDLY! WE HAD SUCH A WOMDERFUL FITTING AND I SAID YES TO THE DRESS!!!

August 19, 2026
Unprompted review
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Reply from wed2b

Thank you so much for your recommendation - we are so happy to hear that we were able to give you the 5-star service that you deserve! We wish you all the best for your special day 😊 Best Wishes, wed2b

Rated 5 out of 5 stars

I came in the Gateshead store today…

I came in the Gateshead store today with my daughter and we left with her dress. Izzy was absolutely fantastic, to say it was her first day you would never of known, she was knowledge, reassuring, built an amazing rapport with my daughter. The giggles and chuckles coming from in the changing room was as a mother so heart warming to hear. Izzy you found your calling in life sweetheart.

August 22, 2026
Unprompted review
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Reply from wed2b

Thank you so much for your review - we are so happy to hear that we were able to give you and your daughter the 5-star service that you deserve! We wish you all the best for the special day 😊 Best Wishes, wed2b

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