Useless stay away not worth the hassle as they only move you to benefit them and not the consumer. They moved me with an exit fee of £60 and the deal wasn’t better. Then the new provider kept moving u... See more
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Just got an e mail from Enstroga to say my 12 month contract was ending in September. I had cause to telephone Enstroga several times unfortunately as they never replied to email and A foreign... See more
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Awful experience with weflip Ended up with 3 seperate suppliers all charging me for gas each month ! Now im trying to claim back hundreds of pounds the flips overlap so it usually costs u more ! Wef... See more
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How could I have been next in the queue for in excess of 60 Minutes, before giving up. Was the recorded message simply lying? Appalling service. I will now look for an efficient energy comparison... See more
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Company details
Information provided by various external sources
weflip gets you cheaper energy bills forever. We’ll automatically switch you to a new supplier when we find a cheaper energy deal. And you don’t have to pay us a flipping penny.
Contact info
United Kingdom
- weflip.com
2.0
Poor
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Steer well clear.
My first "flip" went smoothly. The second was botched with shocking communications throughout with me ending up with a company that immediately went into administration.
I asked them to delete my account and all of my data which they agreed to do so. Guess what? Since then they have tried to flip me again twice, clearly without authority.
Steer well clear.
January 6, 2020
Unprompted review
Reply from weflip
Hey Mark,
Thanks for leaving us a review.
We are currently looking into your energy account, to find out what’s gone wrong here. Our Energy team are looking into the system to find out why there has been another switch on your account.
As soon as we have an update one of our complaint handlers will be in touch.
If you’d like to speak to a member of our team, you can reply to this email or call us on 0800 470 4700. We're open Mon to Fri, 9:00am – 8:00pm.
Thanks.
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Avoid
The first supplier they flipped me to (Toto) took 2 months payments in advance and then promptly went into administration.
I haven’t yet had confirmation from EDF (the new supplier) that they’ll be repaying my credit balance and now weflip are suggesting that I flip supplier again.
So far I’m well out of pocket, have spent more time than ever on trying to find out what’s happening with my bill and greatly regret signing up to weflip.
December 17, 2019
Unprompted review
Reply from weflip
Hey Chris,
Thanks for leaving us some feedback.
We really sorry to hear that you were affected by TOTO Energy going into administration. We really hoping that your journey would have been a lot smoother.
We have emailed you to find out a little bit more info regarding your issues with this supplier. Sometimes things can go wrong in the energy world that are out of our control.
Also if you would like to speak with us about this over the phone, please get in contact with us on 0800 470 4700, we're here 9am-8pm, Mon - Fri.
Thanks.
Didn't do their job and ignored my emails. Avoid!
I signed up to WeFlip in February. By September I hadn't heard from WeFlip again since first signing up, so I went to their website and found a energy deal that would have saved me £52 a year, so I should have been automatically "flipped". I emailed WeFlip to ask why they hadn't changed my supplier and I got a stock answer saying that they look at many factors when switching suppliers o would only swap suppliers when it saved more than £50 a year. It was clear from their reply that they hadn't looked into my issue as there were no fees for leaving my current deal and there was at least one deal available that would have saved me more than £50 a year. Less than 2 hours after the reply to my complaint I received an email saying WeFlip were looking for a new deal for me, so I figured the issue was sorted and they would find me a new deal.
A month later I get another email from WeFlip, not to tell me they moved me to a new deal given the £52 cheaper deal was still available, but to tell me my current supplier had gone out of business and ofgem would appoint a new supplier. I complained to WeFlip again to ask why I still hadn't been moved, and pointing out I wouldn't still be with the supplier that was going out of business if they had done their job at any point in the 8 months I had been a customer. Their reply told me that my supplier had gone out of business, as again it seems they have failed to read my email.
WeFlip never did their in the 9 months I've been a customer, and now I'm stuck being processed by OfGem. WeFlip also never managed to read the emails I sent them, or deal with them in any helpful way. I won't be using them again
November 10, 2019
Unprompted review
Reply from weflip
Hey Ryan,
Thanks for leaving us a review, we appreciate your feedback.
We are very sorry to hear that your journey has not been as smooth as it should have been. We would really like to look into this for you and get to the bottom of it for you.
Please could you give us a call on 0800 470 4700 so one of our advisers can discuss this further with you, we’re available Mon-Fri between 9am and 8pm, or you can email us at hello@weflip.com and we will get back to you as soon as possible.
Thanks.
No support when things go wrong.
Joined in February. Always done my own switching. Big mistake. Ran into major problems when they switched me again in August to a new supplier. The old supplier sent an erroneous bill for £2666.92. They were no help at all. Even when we were passed to a debt collecting agency. CAB eventually sorted it out for us. My advice, stay clear.
October 18, 2019
Unprompted review
Reply from weflip
Hey Susan,
Thank you for leaving us a review.
We’re sorry to hear that you’re having a bit of trouble with the auto flip we found you. This isn’t the customer journey we wanted you to have. We tried our very best to fix this for you but due to data protection there was only so much we could do. Sadly, sometimes things are out of our control when it comes to energy suppliers.
If you’d like to speak with a member of our team, you can contact us on 0800 470 4700 or ping us an email at hello@weflip.com. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you.
I switched to save, but ended up costing me - worst customer service ever!! stay away
I switched to save, however they didn't switch both my supplies but instead charged me the same for one, leaving me to pay the same with my other, costng me an additional £50 a month. I raised a complaint, contacted many many times and no reply. They didn't even honour their offer of an Amazon gift card to switch either! They didn't even tell me that 2 payments would come out in the first month! No one called me back, no one replies - now i have to take my case to the ombudsman!
October 9, 2019
Unprompted review
Reply from weflip
Hey Paul,
Thanks for leaving us a review, we appreciate your feedback.
We are very sorry to hear that your journey has not been as smooth as it should have been. I can assure you that we have received your complaint and a complaint handler will be in touch soon. We are also sorry that you have not had any response as of yet. The complaint handler will be able to assist you further with your flip and the situation surrounding your Amazon voucher.
If you need to get in contact with us, you can call us on 0800 470 4700, we’re available Mon – Fri between 9am and 8pm, or you can email us at hello@weflip.com.
Thanks.
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Absolutely hopeless
Absolutely hopeless. Avoid at all costs. First flip and they have managed to screw it up. As it stands I have no idea who is supplying my energy! They sent me an e mail saying my flip to a new company had failed but not to worry I would just stay with my previous supplier. I had however cancelled my payments to them as I had received an e mail stating I was with the new supplier who had taken the first direct debit. All you get back from we flip is a standard e mail saying they are investigating urgently. I have several of these over the last 2 weeks and I'm still non the wiser!! No doubt there will be a response on here saying please get in touch with us. Trust me its pointless, they don't do anything!
You have been warned
September 10, 2019
Unprompted review
Reply from weflip
Hey Ashley,
Thank you for leavings us a review.
We are sorry that your first flip hasn’t gone to plan. We are currently aware of this issue and are working with our energy team to get to the bottom of this.
One of our flippers have just sent you an email to provide you an update on the progress of this. If you’d wish to discuss this further, please get in touch on 0800 470 4700 or ping us an email at hello@weflip.com. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you.
Absolutely useless
Absolutely useless. Managers can't even call you back when they say they will. They cannot follow the basics of what the company wants to do ie switch. I am now going to be put on a variable rate at extra expense to me because we flip failed. They also failed at a higher level. Useless - try we look after your bills
August 30, 2019
Unprompted review
Reply from weflip
Hey Sam,
Thank you for leaving us a review.
We’re sorry you didn’t have the best of starts, this isn’t the customer journey we wanted you to have.
If you can please get in touch with us, we would love to look into this further for you and hopefully get you flipped with ease. You can email us at hello@weflip.com or call us on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm. We hope to hear from you soon.
Thank you.
Excellent Extremely Helpfull
August 19, 2019
Unprompted review
Reply from weflip
Hey Gary,
Thanks for the glowing review.
Our flippers are always at the ready to go above and beyond for you. I'm so glad to hear that you have found your weflip experience fantastic so far. As long you are saving money, then that means we are doing things right. Time for you to sit back, relax and not do a flipping thing.
Thanks.
Seemed friendly and organized
Seemed friendly and organized. Let's see the results over time
August 15, 2019
Unprompted review
Reply from weflip
Hey Justin,
Thanks for the 5 stars.
As they say, the proof is in the pudding. We’re sure you will soon see how great it is to flip with us and how much money we will save you.
We wanted to make sure that your flip was easy and that your experience was warm and friendly, we are glad to hear we did just that!
Thanks.
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tried switching but didn't go through
tried switching but didn't go through. not great service
August 14, 2019
Unprompted review
Reply from weflip
Hey Parker,
We’re very sorry to hear you haven’t had the smoothest journey so far.
So we can look into this further for you and find out why your flip didn’t go through, please could you contact us on 0800 470 4700 or email us at hello@weflip.com and we will get back in touch as soon as possible.
Thank you.
recommended
Easy to set up and they were good at keeping in contact. I like the idea I won’t have to keep bothering with switching every year and they will do the hard work for me.
August 7, 2019
Unprompted review
Reply from weflip
Hey David,
Thanks for your glowing review.
We always like to keep you in the loop when it comes to your flip. We wanted to make the process as smooth as possible, so we’re glad your flip was hassle free! The great thing for you now is that we do all the running around, so that you can out your feet up, knowing that flipping has never been easier.
Thanks
Spoke with James at weflip requesting…
Spoke with James at weflip requesting clarification over cancelling flip, and received speedy and knowledgeable service. Very impressed.
August 2, 2019
Unprompted review
Reply from weflip
Hey John,
Thanks for the 5 stars.
Our flippers are always on the ball, when it comes to your flip. So we’re glad you got the speedy and knowledgeable service, that we always aim to provide to our customers. We wanted to make sure that you were kept in the loop every step of the way and given all of the right info.
Hope to see you again soon.
Very simple to sign up
Very simple to sign up, unfortunately I had a computer issue but phoned and spoke to James who was very friendly and helpful , sorted
August 1, 2019
Unprompted review
Reply from weflip
Hey,
Thanks so much for the 5 stars.
I'm so glad that one of our expert flippers managed to help you make your first flip. Now it’s time to put your feet up and relax, knowing that weflip will do all of the running around for you.
Thanks.
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Weflip at last thankyou for taking the pain out of energy comparison each year
Just got an e mail from Enstroga to say my 12 month contract was ending in September.
I had cause to telephone Enstroga several times unfortunately as they never replied to email and A foreign call centre man called 'Ron' was so rude on the phone that I was determined to move supplier when my contract was up.
Spent 2 hours comparing energy tarrifs the discovered Weflip.com.
What a joy. At last someone will look on my behalf and notify me of cheaper tarrifs and I can refuse to move if I want to.
Superb service , lots of emails informing me of progress and lovely to speak to an English sounding person who I understood perfectly called James when I gave my Meter number.
Can't praise this company enough, much needed at long last
August 1, 2019
Unprompted review
Reply from weflip
Hey,
Thanks for the glowing review and your seal of approval.
We wanted to make flipping your energy as easy as flipping a coin. So I'm so glad to hear that you found our website easy to follow. Our expert flippers are always happy to help you in anyway they can. Leave the rest to us now, don't worry we will always be keeping you in the loop when it comes to your flip.
Thanks.
Easy to talk to
Easy to talk to, questions answered clearly and efficiently.
August 1, 2019
Unprompted review
Reply from weflip
Hey,
Thank you so much for showing the world how flipping great our service is.
We want to make sure that you have all the information you need to get started with us. That's why we have a team of expert flippers to answer any questions you have about all this energy business. Now it’s time to relax, whilst we deal with the rest.
Thanks.
The website application and results are…
The website application and results are easy to access. The online switch-over was easy and painless. I just hope that things continue to go smoothly with the change-over to another supplier.
July 31, 2019
Unprompted review
Reply from weflip
Hey Lorna,
Thanks for Leaving us a glowing review.
As they say, the proof is in the pudding. We're really glad to hear you found our service simple and easy to use. The great thing for you is that we do all the running around, so that you can put your feet up, knowing that flipping has never been easier.
Thanks.
Great if your an individual, can be complicated if you're a landlord
It was simple and easy to use, didn't have to do much and the service would switch your supplier, you would then have to confirm with the supplier to make sure it's all set up once you give the meter readings, and it saves money.
However, it becomes complicated if you are a landlord, as it becomes over-complicated to set up. This company works well under an individual basis in my opinion.
July 31, 2019
Unprompted review
Reply from weflip
Hey,
Thanks for leaving us a review.
We’re really glad to hear you found our service simple and easy to use. We want to take away the frustration of digging around for better deals and make it as easy as possible for you to save money on your energy bills.
Our main aim is to make all of our customers flips as smooth as possible, so we thank you for your feedback on your experience as a landlord, using our service. This is something our team will look into, to make sure this process is smoother in the future.
Thanks.
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It took months to "flip"
It took months to "flip" to new provider. I never received my giftcard either. Everytime you make contact, there is a different story.
Just go to Uswitch and do it yourself.
July 25, 2019
Unprompted review
Reply from weflip
Hey,
Thank you for your feedback. We’re sorry that you’ve had a bit of trouble with your flip. This isn’t the customer journey we wanted you to have. We hope that we can look into where it went wrong and why you have not received your reward yet.
If you could kindly get in touch with us, we will be happy to look into this and see what is going on for you. You can either email us at james@weflip.com or call us on 0800 470 4700. We’re available Mon – Fri, 9:00am – 8:00pm.
Thank you.
Reply from weflip
Hey,
Thanks for giving us full marks.
Flipping has never been easier, especially if you flip with us. We wanted to make the process as smooth as possible, so we’re glad your flip was hassle free! Now you can leave all of the hard work to us, as we will continue to hunt for better deals for you in the future.
Thanks.
my experience has been fraught with…
my experience has been fraught with errors - the process must be very manual ! - advice would be double check meter reference numbers (even when you have given them in the first place), triple check to make sure they transfer your address and not your neighbours - ild only double checked and went online when live only to find my neighbours gas supply on my account as well as my own !!
July 20, 2019
Unprompted review
Reply from weflip
Hi Nick,
I’m very sorry to hear you haven’t had the smoothest experience so far.
I would like to look into this further for you, hopefully we can get to the bottom of this as soon as possible.
Could you give us a call on 0800 470 4700 or ping us an email at hello@weflip.com and we'll reply as soon as possible.
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