I brought a vibration plate and very happy with it as it helps, but would like to know if they sell the resistance bands that connects to it, got a spare pair from Amazon but not the same resistance s... See more
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Review summary
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Primrose Oil changed my life. Gutted anyway because montmorecy cherry smells and taste like mould and no one from customer care answered me, neither on socials. I hope I will get an answer here.
Company replied
I recently got diagnosed with endometriosis and adenomyosis as well as mcas suspicion, borderline histamine intolerance and PMDD. My life and body was a mess. While obviously supplements can't stand f... See more
I’ve ordered from WeightWorld twice in the past six months and had a really positive experience both times. I’ve been buying their high-potency vegan shell krill oil capsules, and the quality has b... See more
Company replied
Company details
Written by the company
Our commitment to premium, high-quality ingredients has made WeightWorld a trusted global brand, supporting health, weight, and wellness goals. Originally a small family business, we are now trusted by 100 million people worldwide.
WeightWorld.uk
Written by the company
- Next-Day UK Delivery
- We have the widest network of logistics partners that offer next-day or 2-3 day tracked express shipping. London, Paris or Milan - we can arrange 24 hour delivery straight to your door.
- Free Delivery
- When you spend £35, you automatically qualify for free delivery.
- Same-Day Dispatch
- We deliver almost anywhere! For your convenience we offer fast and tracked delivery to any destination of your choice.
- In Stock
- Unlike many others, we actually house every item of stock and make sure that we always have enough of it so that you get what you want. In the unlikely event that we don’t have what you want, then we race to get it in within days not weeks.
- Natural Ingredients
- The majority of our products are bottled in GMP certified facilities and every one of our products have been safety tested. We will only work with brands that prove their superiority in order to deliver you a product that is only of the highest grade.
- Fantastic Support
- Our team of international Customer Service Representatives are always ready to help! Ring them up and see for yourself! Available from 8am-6pm Monday-Friday. With support in over 8 languages, we are available to talk to you over the phone or on live chat. If you fancy sending us an email - we would love to hear from you!
Contact info
Unit 8, Sevenoaks Enterprise Centre, Bat & Ball Road, TN14 5LJ, Sevenoaks, United Kingdom
- 0203 322 7970
- info@weightworld.uk
- weightworld.uk
4.3
Excellent
7K reviews
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Ordered omega 3 fish oil on a Saturday
Ordered omega 3 fish oil on a Saturday. Delivered to Ireland on Wednesday. Good price for 400 capsules. Will use again
July 26, 2025
Unprompted review
Please I will recommend their soft gel…
Please I will recommend their soft gel capusles for bad breath. Oh my God, am overwhelmed after using this product a couple of days ago. Thank you and delivery was very fast.
July 23, 2025
Unprompted review
Big plus for Effectiveness
I discovered Weightworld recently. The site was easy to navigate. I placed the order with some magnesium and kids multivitamin. I think arrived in about 4 5 days. The prices are normal as every other places. Love that are vegan and bio. My kid loves the gummies. I use magnesium daily I feel more energetic and no more leg cramps in the night. After I ordered some ashwaganda too, also great. I can only recomend. Looking forward to discover more goodies on site and order.
July 6, 2025
Unprompted review
Great quality and fast delivery
I buy frequently all my supplements from this company and I couldn’t be happier with the great delivery service and the quality of the products.
June 23, 2025
Unprompted review
Still No Order After 4 Weeks – Poor Courier, Poor Service
I placed my order over 4 weeks ago and still haven’t received it. After reaching out to the company many times I was eventually told my order had been lost in transit. I requested a refund, but this was ignored, and instead, they sent out a replacement which has also failed to arrive.
While the company has responded to my messages, I’m still left without my order weeks later, all due to their continued use of an unreliable courier. At this point, I’m extremely disappointed. A better courier choice or at least timely resolution (like issuing the refund I initially requested) would have made a big difference. Still waiting for either my order or a refund.
July 25, 2025
Unprompted review
May use AI-assist with repliesRead more
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No order received after almost a month
Made my order on the 24th of June to Europe (Bulgaria). About 1 or 2 weeks after I made my order they tell me that the Ashwagandha is out of stock, so they ask me if they can send me the rest of my order. I agreed but still I have not received anything. The thing is that they still haven't sent me an email that my order is dispatched! They can not dispatch a single order for almost 1 month! I have been emailing them, going back and forth (a total of 50 emails!) saying that they will send me my order, but never did. That's an absolute scam!
My order number:#5521335735
July 18, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Zhoro,
We're so sorry to hear about the significant delay and frustration you've experienced with your order, #5521335735, placed on June 24th. We understand this has been an incredibly inconvenient situation, and we sincerely apologise for the issues you've faced with communication and dispatch.
We always strive to process and dispatch orders promptly. In your case, we regret that the Ashwagandha was out of stock after your order was placed. While we do our best to keep our inventory updated, discrepancies can sometimes occur, especially with high-demand items or across multiple warehouse locations. We truly appreciate your understanding and agreement to split the order so we could send the available items.
We understand your concern regarding the dispatch delay even after confirming the split order. Upon investigation, we found that there was an issue with the postcode provided, which unfortunately caused complications with our delivery partner and prevented immediate dispatch. As soon as we received this information, we reached out to you for correction. We're pleased to confirm that your order has now been dispatched and is currently in transit.
We recognise that this entire experience has been far from ideal, and we deeply regret the extensive back-and-forth communication you've endured. We are continuously working on improving our stock management systems, dispatch processes, and, most importantly, our communication channels to ensure such issues are rare and handled more efficiently. Your feedback is invaluable and directly contributes to these improvements.
Thank you for your patience and for bringing this to our attention.
Kind regards,
WeightWorld
Horrible experience shipping to EU.
Horrible experience shipping to EU.
I ordered 5 items with expected delivery 2-5 days.
After a week I check my emails and last email says upon shipping I'll receive a tracking code which hasn't happened.
After contracting I am informed that most of my items are not in stock and they'll be shipped out when they are in stock.
After reading this email I checked their website and yeah, all items are listed as "IN STOCK"
After 2 weeks I received a tracking number which states that the items were dispatched from some warehouse in Poland which makes me think that they're doing something scammy with delaying orders.
July 1, 2025
Unprompted review
Reply from WeightWorld.uk
Dear reinis,
We're truly sorry to hear about your frustrating experience with your recent order and the shipping to the EU. We completely understand your concerns regarding the delays and the stock information.
We always strive to keep our website's stock information as accurate as possible and to provide clear delivery expectations. We have multiple warehouses across the UK and Europe, and sometimes it can happen that a specific product isn't immediately available at the closest warehouse to your location. This can unfortunately lead to dispatch delays. We understand this is far from ideal.
Please know that we're continuously working to update and improve our systems to prevent these kinds of issues from happening again. Your feedback is incredibly valuable to us, and we're taking it very seriously as we refine our processes.
We've checked your order details and see that our team has already been in contact with you, and your issue has been resolved. While we're glad this has been sorted, we regret that you had to wait. We're committed to providing the best possible purchase experience, and your feedback helps us get there.
Kind regards,
WeightWorld
Bad customer service
They have good products. Neverthess, they have a very bad service starting for polite emails that lie to you saying they will solve your issue and the awful delivery service to US. I have not received a purchase I made more than three months ago.
July 16, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Ivonne,
We are truly sorry to hear about the horrible experience you've had with your recent purchase and the delivery service to the US. We completely understand your frustration and disappointment, especially with an order made more than three months ago. This is certainly not the standard of service we aim to provide.
We have investigated your case thoroughly and found that your original order was, unfortunately, lost in transit. While this is a very rare occurrence, we acknowledge the significant impact it has had on your experience. We have already registered a formal complaint with our courier partner regarding this incident.
As you have already been in contact with our customer service team, we are pleased to confirm that a replacement order has already been dispatched from our end and should be delivered to you very soon.
We understand that international deliveries can sometimes face unforeseen challenges, but we are actively working to minimise such issues and ensure that lost-in-transit scenarios do not recur. We are taking your feedback very seriously and are continuously improving our processes and communication to provide you with a much better experience in the future.
For any further updates or assistance regarding your replacement order, please do not hesitate to reach out to our customer service team. We will prioritise your query to ensure a swift resolution.
Kind regards,
WeightWorld
Easy to find everything you need for a full course
I order from this store first time on the recommendation of some ambassador — and I was very satisfied! I was pleasantly surprised by the availability of quality certificates for the products and the ability to order online with really fast delivery. Prices are adequate, there are often promotions and discounts. The assortment is wide — it is easy to find everything you need for a full course of taking vitamins.
June 30, 2025
Unprompted review
I haven’t received my order
I haven’t received my order. I hope to get my money back. Although the stuff replied quickly, they couldn’t find the solution. To make things worse now I have problems with the local delivery company
July 4, 2025
Reply from WeightWorld.uk
Dear Victoria,
We're truly sorry for the inconvenience you experienced. Delivering a smooth and reliable shopping experience is extremely important to us, and we understand how frustrating it can be when things don’t go as planned.
Although rare, courier-related issues can occasionally affect deliveries, and we regret that this happened in your case. Please rest assured that as soon as the matter was brought to our attention, our customer service team took immediate action. A full refund has already been processed, and it should be reflected in your account.
We’re committed to learning from every situation, and your feedback has been escalated to our logistics team to help ensure this doesn’t happen again. At WeightWorld, your satisfaction is our priority, and we are continuously improving our service to offer every customer a seamless and positive experience.
Thank you for your understanding.
Kind regards,
WeightWorld
I’ve been using weightworld for 2 years…
I’ve been using weightworld for 2 years now and I absolutely love it One of my recent purchases has been one of their vibration plates and it’s incredible. I noticed the difference already.
July 3, 2025
Unprompted review
⭐⭐⭐⭐⭐ Excellent products and fast delivery!
I’ve been using WeightWorld for a few months now and I’m genuinely impressed. The quality of their supplements is top-notch everything feels clean, well-made, and effective. I recently ordered their Apple Cider Vinegar capsules and saw noticeable results in my energy and digestion within a couple of weeks.
Shipping was quick, and the packaging is always secure and eco-friendly. Customer service is also super responsive I had a question about dosage and got a helpful reply within a day.
Highly recommend WeightWorld if you’re looking for reliable health and wellness products. A great experience from start to finish!
July 15, 2025
Unprompted review
Absolutely horrible experience
Absolutely horrible experience! Ordered my supplements, then a week later I receive an email that they aren’t in stock and they expect them back soon. After asking to update with my order. Another week later another email that they have them somewhere else and they will ship them within a couple of days. No any updates afterwards. I emailed a week later again and asked to cancel the order as 2 weeks with no order even being shipped sounds like ridiculous!
3rd week waiting for my refund. I keep emailing them saying that no refund received and they just keep saying wait another 2 days.
Stay away from them! Just avoid at any cost!!!
June 15, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Oksana,
We are truly sorry for the inconvenience and frustration you have experienced with your recent order. This is certainly not the level of service we aim to provide, and we completely understand how disappointing this situation has been for you.
In rare cases, issues like this can occur when we receive a high volume of orders for the same product in a short time, exceeding our available stock. Unfortunately, this happened with your order, and while we tried to fulfil it from our secondary warehouse, unforeseen operational delays prevented us from dispatching it as planned.
We acknowledge that communication should have been more transparent and timely, and we sincerely apologise for the lack of clear updates during the process. We have shared your feedback with our team to ensure that in the future, our systems and customer communication are better aligned and responsive in such situations. We are also actively working with our technical team to improve inventory synchronisation on our website to prevent similar issues.
Regarding your refund, we have checked our system and can confirm that it has already been processed from our end. Depending on your payment method, it may take a few working days to reflect in your account. If you still have not received it, we kindly ask you to reach out again so we can recheck and follow up immediately.
We truly appreciate your patience and feedback. Please rest assured that we take your concerns seriously and are committed to improving our service to ensure a smoother experience in the future.
Kind regards,
WeightWorld
I think this is a scam
I think this is a scam! Received an email that my item was delivered and signed by neighbour but did not receive any card which neighbour they delivered it. Was knocking on neighbours doors and no one got the item. There is no tracking number provided either or whom to contact to about it!
July 9, 2025
Unprompted review
Reply from WeightWorld.uk
Dear KS,
We are truly sorry for the inconvenience and frustration you have experienced with your recent delivery. This is certainly not the service we aim to provide, and we completely understand how upsetting this situation must be.
We always strive to ensure that all orders are delivered promptly and accurately. However, as we work with third-party courier services, there are rare occasions when delivery issues occur—such as parcels being marked as delivered without the customer receiving them.
In your case, it is especially concerning that no card was left to indicate which neighbor accepted the parcel, and we completely understand how difficult that makes things for you. Please rest assured that we take this matter very seriously.
We have tried to locate your order using the information provided, but unfortunately we couldn't find the exact details. To help you further, we kindly request you to reach out to our customer service team with your order reference number. Once we receive it, we will immediately open an investigation with our courier partner and take all necessary steps to resolve this for you.
Your satisfaction is our top priority, and we are committed to ensuring this issue is resolved as quickly and smoothly as possible. We are also using your feedback to improve our delivery process and prevent similar situations from happening in the future.
Thank you for your patience and understanding.
Best regards,
WeightWorld
I was about to order products and after…
I was about to order products and after seeing your bad reviews I pulled out. Please improve your quality.
July 9, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Vinay,
We’re truly sorry to hear that our reviews led you to reconsider your purchase. Your concerns are completely valid, and we appreciate you taking the time to share your thoughts.
At WeightWorld, we’ve been committed to offering high-quality health and wellness products since 2006, and we are proud to have built a large base of happy and loyal customers over the years. That said, we understand that supplement results can vary from person to person, and not every product will work the same for everyone.
We continuously strive to improve both the quality and effectiveness of our products based on genuine customer feedback. Because we believe so strongly in what we offer, most of our supplements come with a 90-day money-back guarantee, so you can try them with confidence and without risk.
We sincerely hope you’ll consider giving us a chance. We’re here to support you every step of the way, and we’re confident you’ll experience the positive benefits our products are designed to deliver.
Kind regards,
WeightWorld
These are absolutely the products that suit me and I can use them on a regular basis.
July 8, 2025
Unprompted review
I’ve been ordering from WeightWorld…
I’ve been ordering from WeightWorld regularly for both myself and my family, and we’ve had a great experience every time. My husband is a professional athlete and puts a lot of care into the supplements he uses. He trusts WeightWorld completely – and that says a lot, considering his high standards for quality, purity, and performance.
July 6, 2025
Unprompted review
Highly recommended!
I’ve been ordering regularly from WeightWorld.uk and I’m always impressed! The entire shopping experience is smooth and reliable, from the user-friendly website to the fast and well-tracked delivery. The products are high quality and exactly as described. I also appreciate the helpful information provided for each supplement. Highly recommended!
July 1, 2025
Unprompted review
Defective product, no customer service
Bought an Omega-3 Fish Oil 240 capsules product through Amazon The product is completely defective. Never seen this before but all the 240 pills were completely stuck together and had become just one giant pill that was impossible to separate. Online research suggests this is due to heat exposure when shipping. Wrote to customer service to get another product sent but no response. Unacceptable
July 1, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Arvind,
We’re truly sorry to hear about the issue you've experienced with our Omega-3 Fish Oil capsules, and we sincerely apologise for the inconvenience caused. This is not the standard of service or product quality we aim to deliver, and we completely understand your frustration.
We’ve tried to locate any previous communication regarding your order in our system, but unfortunately, we could not find a message related to this issue. If you contacted Amazon directly, please note that in such cases, we may not have direct visibility of those messages on our end.
It’s possible that the condition of the capsules resulted from heat exposure during transit, which can occasionally happen despite our careful packaging, and we take such concerns very seriously.
To resolve this promptly, we kindly request that you reach out to our customer service team at info@weightworld.co.uk with your Amazon order number and, if possible, a photo of the product you received. This will allow us to investigate further and offer you the best possible resolution right away.
Your satisfaction is our priority, and we’re committed to making this right. We value your feedback and will also share this with our team to help prevent such issues in the future.
Kind regards,
WeightWorld
Poor communication and no goods arrived
I order items from weightworld and was given a delivery date, 2 days after the delivery date still no delivery I emailed and was told there was a technical issue but the delivery would be with me the next day, another 2 days passed still no delivery this time I called and was informed it would be with me in 2 days due to a technical issue. I wasn’t happy with the poor communication and requested a refused they said this would be processed immediately, and would appear in my account within 48 hours the following day I received an email to say they would process a refund and would receive it within 5 working days. From the start there was no communication unless I called or emailed them, each time it was a technical issue, very disappointing would NOT recommend. Still waiting for my refund 11/07/2025
June 26, 2025
Unprompted review
Reply from WeightWorld.uk
Dear Sharon,
We are truly sorry for the inconvenience and delays you experienced with your recent order. This is certainly not the level of service we aim to provide, and we completely understand your disappointment.
While we strive to ensure all orders are delivered on time, in rare instances, technical issues or delays with our third-party courier partners can disrupt this process, and unfortunately, that was the case with your delivery. We acknowledge that the communication you received during this period was not up to the standard you rightly expect, and we sincerely apologise for any frustration this caused.
As per our records, your order was eventually delivered, and despite this, we have processed a full refund in line with your request. This was done to honour our commitment and ensure your satisfaction, which remains our top priority. If the refund has not yet appeared in your account, we recommend allowing up to five working days from the processing date, depending on your payment provider.
We have also registered a formal complaint with our courier partner to prevent such issues from happening in the future. Your feedback is extremely valuable to us, and we are actively working on improving both our communication and delivery processes to provide a better experience moving forward.
If you ever decide to order again, please do let us know. We will ensure extra care is taken to manage your order smoothly and promptly.
Kind regards,
WeightWorld
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