Weleda Reviews 

36
•
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

A lot of us rely on their copper ointment. Really works on painful cramps unlike anything else. It’s been out of production for practically all of 2026 at least with the reason given as they were movi... See more

Company replied

Rated 5 out of 5 stars

Suffering acne for years, I started using their cleansers toners and moisturisers. Only a few weeks later my skin now looks so much better and hardly get many spots. Here's what I use (as wel... See more

Rated 1 out of 5 stars

Weleda product used to be great in my experience, but recent purchase showed that the ingredients have changed. The products made everyone in the family have very dry skin. Customer service from weled... See more

Rated 5 out of 5 stars

Really surprised to see poor reviews for customer service as my experience last week was great. I had emailed re a product that I wanted to purchase for a gift but was no longer on website. Customer s... See more

Company replied

Company details

  1. Cosmetics Store
  2. also in
  3. Beauty Product Supplier
  4. Cosmetic Products Manufacturer
  5. Cosmetics Industry

Written by the company

What started in 1921 as a pharmaceutical laboratory, with its own plant garden, is today a world-leading manufacturer of certified natural by NATRUE personal care. Our founder, Dr. Rudolf Steiner along with Dr. Ita Wegman, and a team of scientists created the first synergistic products orchestrated to reconnect the body with its natural rhythms. Today, Weleda is represented in over 50 countries on all five continents. The three main sites are still where Weleda’s history began: in Arlesheim, near Basel in Switzerland; in Schwäbisch Gmünd near Stuttgart in Germany and in the French city of Huningue, Alsace. From these bases – and from our company branches the world over – Weleda produces hundreds of natural cosmetics and thousands of pharmaceuticals, still partly produced from medicinal plants of our own gardens. Responsible dealings with both nature and people have always formed part of our business, ever since Rudolf Steiner articulated his vision of a company completely at the service of human beings and the world as a whole. Whether it’s through fair trade, biodynamic cultivation or the supportive development of our employees – sustainability is part of our roots.


Contact info

2.8

Average

TrustScore 3 out of 5

36 reviews

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1-star

No recent history of asking for reviews

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Replied to 83% of negative reviews

Typically replies within 1 month

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2.8

All reviews

(36)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

They add alcohol

They add alcohol

September 19, 2026
Unprompted review
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Reply from Weleda

Thanks for providing feedback on our product range. We do use alcohol mainly for its extractive and preservation properties. It also helps the consistency and lifts the fragrance. The alcohol used in our toiletries is fermentation grade ethyl alcohol, which is produced by fermenting organic plant sugars. We do not use propyl alcohol which is derived from petroleum. Alcohol does have some benefits for the skin. It is mildly disinfectant and cooling. We hope that such information helps somewhat. Thanks. The Weleda Customer Experience team.

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Rated 1 out of 5 stars

Totally hopeless

A lot of us rely on their copper ointment. Really works on painful cramps unlike anything else. It’s been out of production for practically all of 2026 at least with the reason given as they were moving production plants. Was promised coming back into production in July but Still can’t get hold of it… it now says out of stock! My guess is they did not produce enough in the first batch since moving plant even though that a lot of us been waiting desperately for it. Instead of ensuring Stock of favourites and Staples, they have decided to concentrate on new products that how much regular customers are valued by them … extremely frustrated 

September 2, 2026
Unprompted review
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Reply from Weleda

Thanks for taking time to leave a review. We're sorry to hear of your frustration regarding our Copper Ointment being out of stock. Unfortunately, due to delays in production of such product, we have been out of stock for some time. That being said, based on the information available at this moment in time, we are expecting to have stock available from October 2026. Please do continue checking Weleda.co.uk for updates. Also, feel free to sign up to our newsletter to be notified accordingly. Thanks. The Weleda Customer Experience team.

Rated 5 out of 5 stars

Great Weleda baby shampoo but...

Got so excited with the Weleda baby shampoo that I used it as a soother body wash all over my body. But bewaware! If it gets in the anus it causes diaroia.

August 19, 2026
Unprompted review
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Reply from Weleda

Thank you for leaving such a positive review. We are so happy to hear that you love our Baby Calendula products as much as we do, especially the Baby Calendula Shampoo & Body Wash - it really is amazing, even for adults! While we would always suggest that you take note of the product usage suggestions, alongside instructions, should you have any adverse reactions to the product, please do reach out to our Customer Experience team by emailing sales@weleda.co.uk or calling 0115 944 8200, of whom will ensure that any such reaction is dealt with in accordance with our rigorous internal polices Thanks. The Weleda Customer Experience team.

Rated 1 out of 5 stars

Horrible company

Horrible company. My wife was introduced to this company by a work colleague, probably around 2015. She was an advance Nurse Practitioner who loved her job. As with her Nursing she threw herself into the 'well-being' love to all BS, selling their overpriced products to friends and family and even going/paying to go to their 'retreat' in Spain to fed more BS about the crap and products they sell. She was working full time and was going to see her 'mentor' whatever they call the next person up in this pyramid selling scheme, after work, not coming home till after 9 o'clock on some occasions having left at 7am. In September 2019 she crashed and burned, is now in a wheelchair with a Neurological disorder. Whilst obviously I can't connect the 2 the only contact she has had from these people who were her 'friends', lovely cuddly well-being frauds is asking if she wants to renew her membership and that was six years ago. No more well being, no more love to all, no support whatsoever. Scammers

August 12, 2025
Unprompted review
Rated 2 out of 5 stars

Not worth the price

I bought some Weleda skin care, it cost me a fortune and the pump does not work.

June 24, 2026
Unprompted review
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Reply from Weleda

Thanks for taking time to leave a review. We're so sorry to hear that the product packaging of your purchased product has developed a fault - this is incredibly rare. Please email sales@weleda.co.uk so that we can review further and advise a solution. Thanks. The Weleda Customer Experience team.

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Rated 1 out of 5 stars

AVOID

I have a beauty salon and do lots of facials. I was recommend by a friend to use the weleda skin food and got dry skin and red rash . Started using in for my hands , but few weeks ago I had a facial client with a red rash on her face and when I asked her for her product she said she is using weleda
Today out of the blue another client with severe red rash on the face mentioned her skin is extremely dry and she is finishing her weleda skin food ... is that a coincidence? I dont think so. This product should be banned!!!!!

April 25, 2026
Unprompted review
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Reply from Weleda

Thanks for taking time to leave a review however, we're incredibly sorry to hear of your experience regarding the suggested adverse reaction. Please email sales@weleda.co.uk or call 0115 944 8200 to speak to a member of our Customer Experience team, of whom will ensure that your complaint is dealt with in accordance with our rigorous internal polices. Apologies once again. Thanks. The Weleda Customer Experience team.

Rated 5 out of 5 stars

I have VERY sensitive skin on my face…

I have VERY sensitive skin on my face and your products are the only ones I can use where my skin feels fresh and doesn’t burn and cause a rash

April 13, 2026
Unprompted review
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Reply from Weleda

Thanks for taking time to leave a review on our iconic face care range. You sound like a fan of our Sensitive face care collection however, if not tried already, be sure to check out our Sensitive Skin Recovery Facial Oil - it really is incredible. Thanks. The Weleda Customer Experience team.

Rated 5 out of 5 stars

Weleda- for those who love natural

I’m using Weleda products for around 6 years. And what can I say, for me it works brilliant. They have high quality products

March 23, 2026
Unprompted review
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Reply from Weleda

Thank you for leaving such a positive review. We are thrilled to hear that you love our products as much as we do. If you haven't yet tried our iconic Skin Food range, we certainly suggest that you give it a try - it's unbelievably nourishing. Thanks. The Weleda Customer Experience team.

Rated 5 out of 5 stars

beautiful products!!

I especially love their skin food, i've been using it on off these years and i just bought their rose oil, great product and the price is reasonable for a 100ml bottle. I also got some samples which i'm keen to try.

February 27, 2026
Unprompted review
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Reply from Weleda

Thank you for taking time to leave such a pleasant review. Our Skin Food range is certainly iconic and it's great to hear that you're also a fan of our Wild Rose & White Tea range - we're sure you'd agree that the smell is incredible! Thanks. The Weleda Customer Experience team.

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Rated 2 out of 5 stars

Hard To Find

Been using Weleda body lotion for about a year now, but finding it very hard to find where to buy it now. First bought it in Boots, they no longer sell this item. Superdrug the same. Holland & Barrett never seem to have it in stock and even on Weleda’s own website I have trouble finding it as well as their site seems to be down a long. Will probably search for a different product now, cause it’s been frustrating in trying to find this.

February 25, 2026
Unprompted review
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Reply from Weleda

Thanks for taking time to leave a review. We're incredibly sorry to hear that you're not able to locate our body lotions in your local stores however, rest assured you can shop the full range at Weleda.co.uk, including the Skin Food, Wild Rose, Pomegranate, Citrus and Sea Buckthorn body lotions, all of which are available in 250ml bottles! We hope that this helps somewhat. Thanks. The Weleda Customer Experience team.

Rated 5 out of 5 stars

Really helpful customer service

Really surprised to see poor reviews for customer service as my experience last week was great. I had emailed re a product that I wanted to purchase for a gift but was no longer on website. Customer service rang me to say it was because of a new look & packaging & it wasn’t up on the website yet. However they had some in the warehouse & would take my order on phone if that suited me, which it did. Fantastic!

October 9, 2025
Unprompted review
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Reply from Weleda

Thanks for taking time to share your experience with our Customer Experience team. You said it yourself - they certainly are fantastic! We're so pleased to hear that you were able to order the product in question. Be sure to let us know, in the form of a product review, how you get on with it. Thanks. The Weleda Customer Experience team.

Rated 1 out of 5 stars

Used to be great, now terrible

Weleda product used to be great in my experience, but recent purchase showed that the ingredients have changed. The products made everyone in the family have very dry skin. Customer service from weleda is non-existent - I sent a few emails and used their website contact form several times, but never got any response. I will definitely not be buying any Weleda products again.

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware, great products but poor customer service

Great products but shame about the customer service!! I have been a loyal customer of Weleda for decades and have introduced friends and family to their products over the years, especially the skin food range. I was looking some moisturiser and noticed that on the Weleda website they were doing a free gift if you bought two products from the skin food range. So I got straight on and bought a skin food body care set and a night face cream. Looking forward to my package arriving with my free gift, I was shocked when I opened the parcel to find the gift missing. I then messaged customers sales to explain the situation and I go zero response, so a few days later I messaged again as I understand things happen. To my shock I was informed that because I hadn't spent £50 I didn't get the gift. I double checked the website and there was no mention of a minimum spend. I message back with a screenshot of the promotion, asking where does it say I needed to spend £50, to my double shock I then got told that I didn't need to spend £50 but because one of my products was a set, it was not classified as a product!!! Once again I messaged back saying that I was extremely disappointed but nowhere in the promotion does it state that sets are excluded. I honestly never thought Weleda would be so unprofessional and just make up the rules as they go along. It is false advertising and buyers need to be made aware of what they are doing. I dealt with Nicola Bentley and I felt that she just fobbed me off and was very blase about the whole situation. Unfortunately you have lost a very loyal customer over something that could have been sorted and dealt with very easily and in a manner appropriate with what I thought was a professional company. I hope for future customers you either change your wording or stay true to what you advertise.

July 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Natural ingredients without toxins

Have to say we’ve not ordered directly from the website, but the products are amazing. Natural ingredients that work really well.

February 22, 2025
Unprompted review
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Reply from Weleda

Thank you for taking time to leave a review. We really appreciate the positive feedback and suggest, should you get chance, to check out Weleda.co.uk. We run frequently promotions, including our much-loved gift with purchase should you meet the minimum spend threshold - it's always well worth it, if we do say so ourselves! Thanks. The Weleda Customer Experience team.

Rated 5 out of 5 stars

Weleda cream is rich and nourishing

Weleda cream is rich and nourishing. It's good value for money. A quality product.

February 22, 2025
Unprompted review
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Reply from Weleda

Thank you for taking time to leave such a nice review. It's great to hear that you're a fan of the Weleda brand and appreciate the quality of our 100% natural products. Thanks. The Weleda Customer Experience team.

Rated 5 out of 5 stars

I have been using this brand for about…

I have been using this brand for about 20 years now. I used it for my baby's dry skin, my stretch marks and the Weleda skin food for my recent dry skin rashes. I love the smell of the products, the ethos, the ethics of the company. Recommend heartily.

March 15, 2024
Unprompted review
Rated 2 out of 5 stars

Not a good face moisturiser

While it’s somewhat ok on parts of my skin (neck, arms) this is definitely not a product for the face. It made my skin dry and flared up my eczema which I haven’t experienced before using it.

October 7, 2023
Unprompted review
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