Wellheater Reviews 

Big scammers. -Scum. Ordered heater. Misleading sellers. Invoice arrived with extra items on (5 heaters!, 3 warranties and delivery charges). None of these had been advised of.
Immediately contacted them to cancel within 10 minutes of ordering but response said already quality checked and dispatched which is clearly lies.
Paid through PayPal so contacted them, filling forms in on line but first port of call is they send your info to the seller. Id attached screenshots of undeliverable email saying one of their email addresses did not exist, plus screenshot saying our internet blocked their site link (provided by PayPal!) plus screen shots of Trust pilot reviews. Email response from seller regarding Paypal case raised says already dispatched and to return to them after receiving them. From the other reviews here looks like it will be at our cost and refund wont be isdued. Going to raise dispute now via PayPal due to misselling, failure to follow their own policies and as after reading the reviews i don’t went their junk. I will follow the dispute process and timescales via PayPal and if not successful will request a chargeback from my bank as it seems from some other reviews that other people have had success with this. I have also reported all emails from them to the UK government phishing email address, hoping that they can influence getting the site taken down.

DO NOT BUY FROM THIS COMPANY.

I bought a unit from this company and then accidentally clicked a pop-up which automatically charged my card for a 2nd unit that I did not want.

When trying to cancel the order, they said that the unit had already been dispatched from the warehouse despite my despatch email coming in after my request to cancel the order.

I have been trying to get a refund since and they have told me to fill out a survey which I have done and they still have not responded with a return address (for when I receive the product) nor have they actioned a refund.

This is a terrible customer experience and feels like a complete scam, even before receiving the product.

DO NOT BUY.

Unfortunately, I fell victim to a scam from wellheater, and lost 107 pounds after purchasing two heaters. I acknowledge that I should have researched the reviews more carefully before making the purchase. However, it is deeply concerning that there is still a lack of effective government oversight to prevent this type of fraud against consumers.

Moreover, Truspilot should exercise greater responsibility, as it allows the names of companies to be used to forge misleading information freely, with no apparent action taken.

I am extremely frustrated by these practices, which continue to occur with impunity and cause harm to consumers. I sincerely hope that these actions will be addressed by the appropriate authorities and that justice will be served.

I can confirm it is a scam. I tried to cancel the order (double, and I ordered only one heater) 5 minutes after ordering and they said it was impossible. Their policy though says that a customer has 12 hrs to cancel unless the order was dispatched. In 5 minutes, I am sure it was not dispatched. So they are breaching their own policy. Email responses are irrelevant to questions, they just repeat the same stuff, so obviously AI generated. 24/7 chat does not work, again, it's just a form you send to the same email and get nonsense back. I have sent 10 emails and called 5 times asking for return instructions and got nothing back, just promises (on the phone only) they will be sent but they never are. The worst is that they encourage everybody here to email them but then they do not answer questions and you keep getting totally irrelevant automated messages. And now I called again and requested return instructions while we are on the phone so that I can see I got them and the agent hung up! I raised a claim with PayPal and also initiated payment withdrawal with my bank. Frustrating and I wish they were put out of business.

P.S. I just did what they suggested below asking for return instructions using the below email and got a generic response that they are sorry and that I should take a survey and reach out to them and they will take me through the whole process. Really? This is unbelievable.

No different from a £12 fan heater. wattage is a bit less but it's the same a one bar electric heater. NOT cheap to run.

I wasn’t daft enough to buy one, but your YouTube ad is the cheapest, poor production pile of shit I’ve ever seen.

Review re
WellHeater customer service.

Diane S
I am at a loss for words! I'm afraid this is gonna burn up my daughter's apartment.It was a Christmas gift and they will not honor any sort of return. Truly they do not care about the customer! All retailers/businesses who care about service have extended their return time after Christmas is just common sense! Can anybody give me some advice where to go forward with this. The support staff was not even listening to my concern. The box was crunched at one end! My best to speak to leadership and will go from there. It's truly disappointing as customers money is so valuable these days. More than ever! To me, it appears that they're suggesting i'm a liar!

Copied from corespondence with wellheatrt. I do have plenty more correspondence from the moment from when I tried to cancel after 2 minutes of them taking it
Charged on my account. They refuse to cancel my purchase and it's right in their cancellation policy.I also can show you.
Invoice Number : This email is a service from CustomerSupport. Delivered by Zendesk [D03WJ6-37WGR]
Diane S

I have been waiting an undue amount of time for my items to be delivered still nothing and they said to get my money back I'll have to wait for the items to be delivered then send them back I don't hold out much hope of the quality of these items they will be cheap Chinese knock offs and not up to European standards I would advise people to look elsewhere and make sure you do your research as I failed to do on this occasion

I ordered heater and then tried to cancel the order 2 hours later but couldn't. With great difficulty tried to get a return address. Sent heater back and over a month later have had no refund of the money (with many attempts at trying) and don't suppose I will now

Took 18 days to arrive and it is not as effective a heater as advertised, I would NOT recommend and I will NOT be buying anymore of these products

Do not buy from this company total scammers . I did not receive my items . I email them to inform them and just been sent round in circles .
AVOID AVOID

DO NOT USE - YOU CANNOT GET A REFUND, EVEN CANCELLING AFTER FOUR MINUTES OF MAKING THE MISTAKE OF ORDERING.

DO NOT BUY FROM THESE SCAMMERS!!!
The ‘heaters’ they send you are cheap CRAP! You can’t feel any heat from them unless you are sitting 6” away! They DO NOT heat up your room at all!!! Total waste of money 🤬
The company is a joke! I asked for a refund! Firstly they offered 25% discount and then 50% and then 75% discount. I accepted the 75% only because there was no way on earth they were going to give me a full refund. They would not give me a return address and went on to say if they were damaged in anyway that I would not get any money back. Well when I received them, the boxes were damaged so I knew they would use this as an excuse to not give me my refund. I was told I would receive £120 within 5-7 working days…. A month later, I’m still receiving bullshit excuses from them! They have no intentions of refunding me! Also, the heaters they send you are available to buy elsewhere for around £10 per heater! Frankly I wouldn’t pay £5 for one! Absolutely USELESS!!!
Please do NOT buy from these SCAMMERS!
I have also noticed there is nowhere on their website for anyone to leave their own reviews! They have made a fortune ripping innocent people off! Seriously DO NOT BUY from this ‘Company’ 🤬🤬🤬

Andrea tell them you’ll take them to the ombudsman, I did 24hrs later I got my refund.

Good luck

This company according to Trading standards is based in Lithuania, the heaters are made in China and are of very poor quality, they advertise on the box to plug it into a live socket just a few inches away from yyour bathroom sink !! Not only is this wrong it is unbelievably dangerous!!! They also do not tell you that if the product is damaged or faulty that returned items will be paid by the customer and NOT the company, this product does not work as advertised/does not seem to have the ceramic plates it boasts and seems to be a complete scam ,hopefully Trading Standards will do something to put these people of business and protect the consumer.

Ordered 1 heater and 1 remote, money taken for 4 heaters and 2 remotes. Tried numerous time to get a refund, but just received what read like auto generated emails. Still no goods delivered and no money refund. Do not buy from this company. !!

Bought 2 heaters but receipt said I'd paid almost £200. Tried to cancel 14 minutes later, I'm told my order gad been dispatched and blocked from sending anymore emails. Keep away. After the previous rant about buying these heaters on the 10th Dec. I questioned why they'd not arrived by the 11th Jan
I was given a tracking number which confirmed the heaters were returned to the seller on the 16th of Dec yet paypal have taken my money on the 18th dec. It gets worse and I'm so angry at losing almost £200

I ordered one heater but within seconds, the cost of three heaters had been taken from my bank account. I emailed the company within a few minutes but just got a preformatted reply telling me the orders have been shipped. Several emails later, I got a response from someone called Victor. He told me that I can get a refund for them but I guessed that I would have to pay for it.
I persisted in arguing my case over several days and they have agreed to cancel my order and refund me. It was a big waste of my time but it taught me a very good lesson. Only buy from reputable suppliers and check them out on Trust Pilot first.

Yes it most definitely a scam .. they took two payments out of £ 157.44 plus shipping total £165 instead of one. DONT BOTHER with their feeble responses and apologies .. and don’t bother with reading the review by Daniel Hunt of. Bestheaters.review because that’s a scam too .
Even the dept that they ask you to send your complaint too doesn’t exsisting .
Why don’t GOOGLE pay a bit more attention to the reviews on Trustpilot and all take these EVIL predatory Scammers OFF .