Absolutely terrible experience. I was promised that my plants would be delivered on Friday if I was to make the payment now and they were not delivered until Tuesday the following week and they said t... See more
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1)Ordered a jasmine plant that was advertised as -a plant with flowers on it with a beautiful white vintage style ceramic pot.(bought the plant mainly for the pot) But arrived in a usual white pot... See more
Absolutely shocking customer service. Very happy to take your money but they don’t deliver and then ignore you. I got one reply to say delivery tomorrow and then…..nothing. 2 weeks later I’m still non... See more
Horrible experience. False delivery timing and information. From next day delivery we reached a week and no delivery made plus asking for extra delivery charges of aed200- even though they advertise a... See more
Breach of guidelines
Worst service and planting company I…
Worst service and planting company I have ever come across. They make you pay in advance with a payment link and then they don’t want to deliver and doesn’t answer your calls for days. When you threaten them you will report them they then deliver the wrong plant in the middle of the night dumping it on your doorstep. They are crooks and when you demand a refund they say “contact your bank”. The “owner”, a Fillipino lady that screams and is rude is the worst person I have ever dealt with. There goes 3500 dhs down the drain. Should have read all these complaints as it is all accurate. They only post what they want to post
November 19, 2025
Unprompted review
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Very poor quality plants and after…
Very poor quality plants and after service. They literally dropped the plant outside my door and left it there without handing it over and it is all torn and shriveled - nothing like the pictures in the ads. Even more poor customer service - they refuse to respond on WhatsApp or Instagram messenger. Suggest never to buy online from them!
November 14, 2025
Unprompted review
Scam Warning, they don't deliver
Scam Warning. Please do not order from this company. They didn't provide a proof of delivery, they clearly didn't deliver the plants. Lie to you in writing saying they have delivered. Had to ask for a credit card cash back. I wish I had seen the reviews before I ordered, never would have used them. Guess they will post a response sating this is a scam review from a competitor, which is untrue. I am genuine. They are not.
November 5, 2025
Unprompted review
I really had a very bad experience with…
I really had a very bad experience with this company i am waiting for 3 weeks and they deliver nothing
November 17, 2025
Unprompted review
They take your money and disappear
They take your money and disappear, and I know I’m not the only one saying this.
Bad experiences twice with them.. some lady comes over to see the plants, takes money online and ghosts you for days!
November 15, 2025
Unprompted review
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Extremely Unprofessional
Extremely Unprofessional – Repeated Lies, No Delivery & Now Reported to Consumer Protection
I ordered from this business through their official website after seeing their advertisements on Instagram, where they clearly promised next-day delivery. It has now been more than two weeks, and I still have not received my order.
Every day I was told “delivery tomorrow”, and after many days of false promises, they stopped responding entirely. This is misleading advertising, negligent service, and a complete breach of trust.
Before posting this review, I checked other 1-star reviews and noticed a pattern:
Whenever someone gives them negative feedback, they simply reply claiming it is “not from a genuine customer” and blame it on competitors. This is extremely concerning because instead of taking responsibility, they try to invalidate honest customers.
I have full proof, including:
• Payment confirmation
• Website order details
• Repeated daily promises of “tomorrow”
• Their complete lack of response
• Their Instagram ad
Because of this behaviour, I am filing a formal complaint with:
✔️ UAE Consumer Protection (Ministry of Economy)
✔️ Consumer Court for further investigation
This is not about the AED 120 — it is about the dishonest and careless way they treat customers.
Businesses that operate like this should be held accountable, and I hope this review helps future customers avoid having the same experience.
November 3, 2025
Unprompted review
Awful approach to customer complaints
The plants were of quite average quality, the Traveller’s Palm had two scorched leaves and didn’t look healthy. But much bigger disappointment was that when I shared this with them, they stopped responding to me in WhatsApp of via email. It seems to be a junk company with nice website that doesn’t know what customer service is, and just doesn’t care. That’s a huge disappointment and with such approach their business will eventually fail. It’s shocking to see so many negative reviews here.
May 3, 2025
Unprompted review
The worst experience ever!
The worst experience ever!
Do not buy anything from this store. I purchased a Kalamansi tree that never arrived. They took my money and never responded to my emails. Only after I mentioned contacting the police did they briefly reply on WhatsApp — still no refund, no delivery, and no proper communication. I already contacted the Police and will go to Dubai tomorrow to report the issue. This feels like a complete scam. Be very careful before ordering from them.
October 3, 2025
Unprompted review
Horrible service
Horrible service , they forget to deliver , they have missing items which they don’t say . They also keep your money .
November 6, 2025
Unprompted review
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Reply from Well Potted Plants
Dear valued customers,
Please be aware that this review appears to come from either a competitor or an individual who did not follow our plant care guidelines or company return policy. The statements made are false and misleading, and therefore libelous, and we are taking appropriate legal action regarding this matter.
We take great pride in our reputation and invite you to see our latest hotel and office projects on Instagram: @indoorplantsdxb, where you can view the quality and reliability of our products and services.
Thank you for your continued trust and support. 🌿
Well Potted Plants — Dubai
Disappointing
I wish I had read the other reviews before buying from this store. My order arrived later than expected, and the plants were in poor condition when delivered. After unpacking, I noticed small insects coming from the plants, which has been difficult to manage. I’ve tried contacting customer service several times but have stopped receiving a response.
October 29, 2025
Unprompted review
Reply from Well Potted Plants
Dear customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. Unfortunately, our competitor has recently been posting false 1-star reviews to damage our rating. We have reported it to Trustpilot for investigation and are taking steps to protect our customers and our business.
If you are a real customer and experienced an issue, please contact us directly at Info@wellpottedplants.com or send us a private message with your order number so we can resolve this immediately. For everyone else: please review our verified customer reviews, photos and recent orders on our social pages, and feel free to reach out we stand behind the quality of our plants and pots and are happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
No response after payment
I’ve tried contacting them multiple times — no answer, no follow-up, and still no delivery. It feels like they just stopped communicating after payment. Be careful before ordering.
October 24, 2025
Unprompted review
Reply from Well Potted Plants
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. We have checked our records, and we do not have any client by this name who has contacted us or placed an order with us. Unfortunately, our competitor has recently been posting false 1-star reviews in an attempt to damage our rating.
We have reported this matter to Trustpilot for investigation and are taking all necessary steps to protect our customers and our business. If you are a real customer and have experienced an issue, please contact us directly at Info@wellpottedplants.com or send us a private message with your order number so we can resolve it immediately.
For everyone else: please review our verified customer reviews, photos, and recent orders on our social pages. We stand behind the quality of our plants and pots and are always happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
I liked the variety of plants
I liked the variety of plants, but the delivery took longer than expected. The plant was healthy when it arrived, but the packaging could have been better. Overall not bad just room for improvement.
September 30, 2025
Reply from Well Potted Plants
Thank you for your trust and continuous support,
Well Potted Plants — Dubai
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Wrong plant delivered. Threatening messages received after raising a dispute.
In Oct 2025, I ordered a plant from Well Potted Plants (WPP) and received the wrong item. The plant delivered did not match the image on their website in size or appearance. I contacted them several times by WhatsApp, their web query form, and email, but did not receive a response or a resolution. The only WhatsApp reply I received simply stated that the plant had been delivered, with no acknowledgment of the issue.
Because the matter was not addressed, I opened a dispute with Tabby, the payment platform I used for the purchase. After their investigation, Tabby concluded that I should receive a 50% refund (to cover the pot only).
After this, I received several WhatsApp messages from WPP that I found threatening. They alleged that I was breaking the law by leaving a 1-star review and stated they would file a police case unless I removed it and demanded full payment through a payment link (even though original purchase was made through Tabby). At that time, I did not remove my original review. Instead, I requested that they remove their Trustpilot reply claiming I was not a genuine customer, as this is incorrect. That reply remains online.
Due to the nature of their messages, I contacted the Police, who informed me that writing a 1-star review is not a crime, but sending threatening messages is a criminal matter. They advised me to file a police report, which I did. After opening the case, I received further threatening communication, which I reported to both Tabby and Trustpilot.
I have now received an email from WPP stating that they have filed a police case against me for alleged defamation.
Defamation under UAE law is the act of making a false statement or accusation—spoken, written, or online—that harms a person or company’s reputation.
This updated review is based solely on documented and provable events from my personal experience. At the time of writing this review (Nov 2025), WPP had a very high proportion of 1-star reviews describing similar experiences. (currently 88% as per their dashboard)
Thank you for taking the time to read this account.
October 19, 2025
Unprompted review
Reply from Well Potted Plants
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. We have checked our records, and we do not have any client by this name who has contacted us or placed an order with us. Unfortunately, our competitor has recently been posting false 1-star reviews in an attempt to damage our rating.
We have reported this matter to Trustpilot for investigation and are taking all necessary steps to protect our customers and our business.
If you are a real customer and have experienced an issue, please contact us directly at Info@wellpottedplants.com or send us a private message with your order number so we can resolve it immediately.
For everyone else: please review our verified customer reviews, photos, and recent orders on our social pages. We stand behind the quality of our plants and pots and are always happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
They are SCAMMERS
They are SCAMMERS
please donot order from them.
If you are reading this please report them on instagram and whatsapp!!
October 20, 2025
Unprompted review
Reply from Well Potted Plants
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. We have checked our records, and we do not have any client by this name who has contacted us or placed an order with us. Unfortunately, our competitor has recently been posting false 1-star reviews in an attempt to damage our rating. We have reported this matter to Trustpilot for investigation and are taking all necessary steps to protect our customers and our business.
If you are a real customer and have experienced an issue, please contact us directly at Info@wellpottedplants.com or send us a private message with your order number so we can resolve it immediately.
For everyone else: please review our verified customer reviews, photos, and recent orders on our social pages. We stand behind the quality of our plants and pots and are always happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
Damaged plant delivered after 5 days…
Damaged plant delivered after 5 days and paid for next day delivery.
Refusing refund and not following their own policy. Reported to UAE Gov.
All the 5 stars reviews are only 1 review per poster. I have alerted trustpilot to fake reviews
Update - all the WhatsApp communications sent to Dubai Gov regulators and Trustpilot - they can clearly detail what is described above. We contacted multiple times and all communication ignored.
This company is extremely concerning that they are even allowed to write libellous statements about consumers
October 20, 2025
Unprompted review
Reply from Well Potted Plants
Dear customer,
Thank you for your feedback. We would like to clarify that this review does not seem to come from a real customer. Our business supplies plants and pots only within Dubai, yet this review was posted from the United Kingdom (UK) which makes it clear that the experience mentioned cannot be genuine.
Unfortunately, our competitor has been posting false 1-star reviews to harm our rating. We have already reported this activity to Trustpilot for investigation.
We kindly ask our valued customers not to rely on such misleading reviews. Please refer to our verified feedback and real customer photos on our official pages.
If you are a real customer and believe there was an issue with your order, please contact us directly with your order number and we will resolve it immediately.
Thank you for your trust and continuous support,
Well Potted Plants — Dubai
Never again ordering from them
Never again ordering from them. Unreliable! Committed to delivering on time and failed. They stopped replying and refunding the amount.
October 10, 2025
Unprompted review
Reply from Well Potted Plants
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. We have checked our records, and we do not have any client by this name who has contacted us or placed an order with us. Unfortunately, our competitor has recently been posting false 1-star reviews in an attempt to damage our rating. We have reported this matter to Trustpilot for investigation and are taking all necessary steps to protect our customers and our business.
If you are a real customer and have experienced an issue, please contact us directly at Info@wellpottedplants.com or send us a private message with your order number so we can resolve it immediately.
For everyone else: please review our verified customer reviews, photos, and recent orders on our social pages. We stand behind the quality of our plants and pots and are always happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
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Worst service
Worst service! They brought be wrong order, a plant full of plagues, and they just don’t care about the costumer
October 9, 2025
Unprompted review
Reply from Well Potted Plants
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. We have checked our records, and we do not have any client by this name who has contacted us or placed an order with us. Unfortunately, our competitor has recently been posting false 1-star reviews in an attempt to damage our rating.
We have reported this matter to Trustpilot for investigation and are taking all necessary steps to protect our customers and our business.
If you are a real customer and have experienced an issue, please contact us directly at Info@wellpottedplants.com or send us a private message with your order number so we can resolve it immediately.
For everyone else: please review our verified customer reviews, photos, and recent orders on our social pages. We stand behind the quality of our plants and pots and are always happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
Absolutely awful experience
Absolutely awful experience. Plants died, then i had to pay to replace them with the company. They dont show up on time and keep you waiting for ages. They also just dont answer the phone.
October 8, 2025
Unprompted review
Reply from Well Potted Plants
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. We have checked our records, and we do not have any client by this name who has contacted us or placed an order with us. Unfortunately, our competitor has recently been posting false 1-star reviews in an attempt to damage our rating.
We have reported this matter to Trustpilot for investigation and are taking all necessary steps to protect our customers and our business.
If you are a real customer and have experienced an issue, please contact us directly at Info@wellpottedplants.com or send us a private message with your order number so we can resolve it immediately.
For everyone else: please review our verified customer reviews, photos, and recent orders on our social pages. We stand behind the quality of our plants and pots and are always happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
Most unprofessional vendor to buy from
Most unprofessional vendor to buy from. Charged me for same day delivery and delivered after 3 days that because of many follow up. Customer service is bad, n non responsive. Plant is is equally bad.
September 26, 2025
Unprompted review
Reply from Well Potted Plants
Dear Customer,
Thank you for sharing your feedback. We would like to clarify that this review does not appear to be from a genuine customer. We have checked our records, and we do not have any client by this name who has contacted us or placed an order with us. Unfortunately, our competitor has recently been posting false 1-star reviews in an attempt to damage our rating.
We have reported this matter to Trustpilot for investigation and are taking all necessary steps to protect our customers and our business.
If you are a real customer and have experienced an issue, please contact us directly at Info@wellpottedplants.com or send us a private message with your order number so we can resolve it immediately.
For everyone else: please review our verified customer reviews, photos, and recent orders on our social pages. We stand behind the quality of our plants and pots and are always happy to help.
Thank you for your trust and support,
Well Potted Plants — Dubai
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