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wellsons.com.au Reviews 491

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TrustScore 4.5 out of 5

4.4

Plumbing Supply Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent value for money, often highlighting competitive pricing. Many consumers appreciate the efficient delivery service and the clear communication from the company, making the overall purchasing process smooth and satisfactory. However, some people were dissatisfied with aspects of their order and delivery. A few customers experienced delays in receiving their items, or found that products were on back order without prior notification. There were also occasional reports of incorrect or missing items in deliveries, and some reviewers mentioned issues with the delivery service itself, including careless handling or lack of notification.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the products as... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the good and competitive prices,... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of products,... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and received... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products seem great quality but haven’t been installed or used yet. The only reason I gave four stars was there was one item on back order but this wasn’t advised when we placed the order and you can... See more

Rated 4 out of 5 stars

Great promotion, easy to use coupon and easy ordering process. Delivery was a bit slow and I wasn't advised of the delay. Once I emailed them to follow up, they sent an email to say it had shipped tha... See more

Rated 5 out of 5 stars

Wellsons were fabulous. The order was shipped safely and relatively promptly given it was shipped from o/s. There was a warranty issue with the basin, however, after referring to the manufacturer, qui... See more

Rated 5 out of 5 stars

we bought a kitchen sink tap. the product is beautiful, and i was really happy with both the speed of delivery, communication of Wellsons and the product delivered. would definitely buy again.

Company details

  1. Plumbing Supply Store

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

491 reviews

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Rated 1 out of 5 stars

Incomplete service

Its been a month and I still haven’t received my product. At no point was I told the item was on back order or would be delayed when ordering. Apparently the freight company tried to deliver (according to a phone call received from your company) I have a ring door bell and no attempt to deliver to my property was made. I was phoned by your company and then gave a work address for delivery but have now been told you don’t have the product yet? So do you have the product, did they try to deliver, what is going on? I’m in the building trade (project manager) and have never dealt with such a dysfunctional system. Would be great if you replied to emails and at least let your clients know what is going on or followed up with a with a phone call

January 16, 2025

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