wellsons.com.au Reviews 491

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent value for money, often highlighting competitive pricing. Many consumers appreciate the efficient delivery service and the clear communication from the company, making the overall purchasing process smooth and satisfactory. However, some people were dissatisfied with aspects of their order and delivery. A few customers experienced delays in receiving their items, or found that products were on back order without prior notification. There were also occasional reports of incorrect or missing items in deliveries, and some reviewers mentioned issues with the delivery service itself, including careless handling or lack of notification.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the products as... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the good and competitive prices,... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of products,... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and received... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products seem great quality but haven’t been installed or used yet. The only reason I gave four stars was there was one item on back order but this wasn’t advised when we placed the order and you can... See more

Rated 4 out of 5 stars

Great promotion, easy to use coupon and easy ordering process. Delivery was a bit slow and I wasn't advised of the delay. Once I emailed them to follow up, they sent an email to say it had shipped tha... See more

Rated 5 out of 5 stars

Wellsons were fabulous. The order was shipped safely and relatively promptly given it was shipped from o/s. There was a warranty issue with the basin, however, after referring to the manufacturer, qui... See more

Rated 5 out of 5 stars

we bought a kitchen sink tap. the product is beautiful, and i was really happy with both the speed of delivery, communication of Wellsons and the product delivered. would definitely buy again.


Company details


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4.4

Excellent

TrustScore 4.5 out of 5

491 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Press fittings

Delivered as promised, only thing i would like better is that one fitting out of whole order (approx 100) was defective. I oredered more than needed so no drama to finish the job.

September 20, 2024
Rated 5 out of 5 stars

Helpful staff

Helpful staff, good range and pricing, kept me in the loop on backorder items, timely delivery.

September 12, 2024
Rated 5 out of 5 stars

Wellson's = honest advertising

Wellsons actually had the sink in stock, unlike others sites that only claimed to have it. It was delivered quickly without fuss.
Staff were very polite and helpful when spoken with.
I will definitely buy from Wellsons the next time I am in need of something that they carry.

September 17, 2024
Rated 5 out of 5 stars

Great customer service by phone and…

Great customer service by phone and email from Emily. Good range, helped me get some Caroma products too in a rush. Delivery consistent and prices are totally reasonable. I appreciate being able to pick up from the Warehouse too.

September 13, 2024
Rated 5 out of 5 stars

prompt, efficient, pleasant

Dealing with Wellsons was a pleasant experience from the first phone call. The job was booked for a specific time (not 'some time' a given day), and the guys arrived on time. They were friendly and efficient, completing the job neatly and without fuss.
Will definitely use Wellsons again.

August 27, 2024
Rated 4 out of 5 stars

Great service very efficient

Great service very efficient. I ordered a custom vanity for my new bathroom and was kept up to date on delivery times and it was very easy to schedule delivery.

August 22, 2024
Rated 5 out of 5 stars

A great experience from start to finish.

Everything we were looking for was easy to find, the products are quality and the prices reasonable. We also changed our mind on one of the finishes and the staff made it easy to exchange - the product we were exchanging was unused. Overall a great experience and the staff at the warehouse made it even better.

August 20, 2024
Rated 5 out of 5 stars

I felt that I was cared for

I felt that I was cared for. Ordered online with a discount ordered on Monday and delivered on Tuesday. Sydney to Coffs Harbour rang to confirm on Monday that my order had been received and before I know it I had the day after. No complaints at all, service is outstanding

August 12, 2024

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