The Welsh Cheese Company Reviews 

2,685
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the delicious traditional cheeses consistently arrive fresh, beautifully presented, and properly cooled inside secure packaging. Consumers also greatly appreciate the smooth online ordering process, friendly customer support interactions, and consistently prompt delivery services that make special occasions and gift-giving entirely smooth and effortless. However, some reviewers were not happy with delivery scheduling or occasional courier handling issues. A few people specifically mentioned experiencing unexpected transport delays, packages arriving outside their requested delivery dates, or fragile items being left in inconvenient outdoor spots.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fantastic and delicious... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the delicious taste and wide selection... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt arrival times, safe packaging... See more

Order

Customers expressed great satisfaction with the order process, highlighting the easy-to-use website and the... See more

Service

Consumers find service to be positive, highlighting reliable and prompt delivery alongside friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from this company. Delivered on the correct date as per instructions. Very good packaging with cooling bags. Exemplary service from carriers DHL. I chose five selections of Pembs/ C... See more

Rated 5 out of 5 stars

I ordered the Welsh Classics Collection for a special birthday soirée. I thought the Collection was a good array of cheeses containing both soft and hard cheeses all of which were tasty, some tangy an... See more

Rated 5 out of 5 stars

Easy to navigate website, and select cheese box for gift. Also easy to choose different address for delivery. Even choose delivery date. On arrival all items were in good condition and were happily... See more

Rated 5 out of 5 stars

I bought a selection of cheeses for my Dad as part of his birthday present and he was absolutely delighted. He wasn’t familiar with the brand (he lives in a quiet part of Scotland) and has enjoyed e... See more


Company details

  1. Cheese Shop
  2. Cold Cut Store
  3. Corporate Gift Supplier
  4. Deli
  5. Gift Shop
  6. Organic Food Store

Written by the company

We sell superb artisan cheeses from Wales' best independent cheesemakers. We specialise in gift boxes, hampers and carefully curated cheeseboards. We stock over 60 of the very best Welsh cheeses, and work with 15 fantastic producers. Established in 2017, the business has gone from strength to strength, but we've never strayed from our core purpose, which is to champion Welsh cheese to our customers all over the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,685)

307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I requested a delivery date of 4th…

I requested a delivery date of 4th September - it was a birthday gift. I don't think it arrived until 5 days later, but I was not advised that the requested delivery date could not be met - I would never have placed the order if I had known when ordering.

September 2, 2026
The Welsh Cheese Company logo

Reply from The Welsh Cheese Company

Hi Lianne
I'm very sorry to hear that there was a delay with your delivery. We dispatched it on schedule but it sounds like there was an issue with the parcel once it reached DHL. I'm very sorry for the inconvenience. I'll look into this straight away and take it up with our account manager to make sure it doesn't happen again. We're always very happy to send replacements for any cheese that is delayed and doesn't reach its destination in peak condition. If you're able to get in touch with us directly I'm sure we can resolve this for you.
All the best
Tom

Rated 5 out of 5 stars

Reliable

Easy to order, arrived well-packaged and promptly, and a great selection of cheeses.
Perfect accompaniment for a special meal with friends.

August 31, 2026
Rated 5 out of 5 stars

Delightful

I have enjoyed the delights of the Welsh Cheese Company many times now. I also highly rate these as a gift and am always highly praised by those I’ve sent to. Cheese is excellent, the packaging is faultless and comms around delivery spot on.

August 20, 2026
Rated 5 out of 5 stars

Absolutely wonderful cheeses

Absolutely wonderful cheeses! After purchasing some in Wales and then not having the chance to buy more before returning home, purchased some online. Incredible customer service and care.

August 23, 2026
Rated 5 out of 5 stars

Thank you for you lovely cheese

Thank you for you lovely cheese. I have a problem..
As well as Caerphilly, I have a need for white Cheshire. Does anyone in Wales produce such a thing...it makes a nice change from feta

August 21, 2026
Rated 5 out of 5 stars

Gift Voucher

Purchased a gift evoucher for a birthday present. It was delivered in time and the recipient is looking forward to spending it at the shop.

August 22, 2026
Rated 5 out of 5 stars

This is my 3rd purchase from the Welsh…

This is my 3rd purchase from the Welsh cheese company after having it gifted to me first. What a wonderful company to deal with. Previously no problems but this time an issue with the delivery was very speedily resolved, and that was at the weekend! More companies should be like this. So nice to buy from and yummy cheese too. Thank you.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Well packed

Well packed. With plenty of ice packs. Love the little flags for each cheese. Really happy with it. Thanks

August 21, 2026
Rated 5 out of 5 stars

Website is great and easy to navigate…

Website is great and easy to navigate with amazing choice of cheeses. I ordered 4 and they are all delicious especially a leek cheddar, which I will meet forever !! Delivery was quick and packaged beautifully to protect ensure safe fresh delivery.

August 18, 2026

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