The Welsh Cheese Company Reviews 

2,685
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, noting that the delicious traditional cheeses consistently arrive fresh, beautifully presented, and properly cooled inside secure packaging. Consumers also greatly appreciate the smooth online ordering process, friendly customer support interactions, and consistently prompt delivery services that make special occasions and gift-giving entirely smooth and effortless. However, some reviewers were not happy with delivery scheduling or occasional courier handling issues. A few people specifically mentioned experiencing unexpected transport delays, packages arriving outside their requested delivery dates, or fragile items being left in inconvenient outdoor spots.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fantastic and delicious... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the delicious taste and wide selection... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt arrival times, safe packaging... See more

Order

Customers expressed great satisfaction with the order process, highlighting the easy-to-use website and the... See more

Service

Consumers find service to be positive, highlighting reliable and prompt delivery alongside friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from this company. Delivered on the correct date as per instructions. Very good packaging with cooling bags. Exemplary service from carriers DHL. I chose five selections of Pembs/ C... See more

Rated 5 out of 5 stars

I ordered the Welsh Classics Collection for a special birthday soirée. I thought the Collection was a good array of cheeses containing both soft and hard cheeses all of which were tasty, some tangy an... See more

Rated 5 out of 5 stars

Easy to navigate website, and select cheese box for gift. Also easy to choose different address for delivery. Even choose delivery date. On arrival all items were in good condition and were happily... See more

Rated 5 out of 5 stars

I bought a selection of cheeses for my Dad as part of his birthday present and he was absolutely delighted. He wasn’t familiar with the brand (he lives in a quiet part of Scotland) and has enjoyed e... See more


Company details

  1. Cheese Shop
  2. Cold Cut Store
  3. Corporate Gift Supplier
  4. Deli
  5. Gift Shop
  6. Organic Food Store

Written by the company

We sell superb artisan cheeses from Wales' best independent cheesemakers. We specialise in gift boxes, hampers and carefully curated cheeseboards. We stock over 60 of the very best Welsh cheeses, and work with 15 fantastic producers. Established in 2017, the business has gone from strength to strength, but we've never strayed from our core purpose, which is to champion Welsh cheese to our customers all over the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,685)

307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered the small Welsh cheese…

Ordered the small Welsh cheese selection to take to my English friends BBQ - loved the Blue, The Brie, and the Cheddar - not so keen on the myself, but that's just personal taste - but the cheese as amazing - everyone loved it - thanks !

July 19, 2026
Rated 5 out of 5 stars

Perl Las

The cheese i ordered, delivery was very fast and the cheese was in perfect condition. Absolutely lovely cheese would definitely recommend and will be a returning customer.

July 19, 2026
Rated 5 out of 5 stars

Dad’s favourite!

I bought a selection of cheeses for my Dad as part of his birthday present and he was absolutely delighted.
He wasn’t familiar with the brand (he lives in a quiet part of Scotland) and has enjoyed experimenting with new flavours. He was impressed with the packaging and the cheese was nice and cool upon arrival. I think this is going to be a regular occurrence!

July 18, 2026
Rated 5 out of 5 stars

If you like cheese, you’ll like these.

I’ve bought cheese from this company for several years and also used their gift service a few times.
Easy process and recipients were delighted with presents. I didn’t include a message in my last order but quick call to Will and that was sorted.
One of my go to gift services from now on.

July 18, 2026
Rated 2 out of 5 stars

Items not packaged securely

Items not packaged securely. Massive damage to 2 jars almost all other items affected by jars contents and shards of glass pierced many cheeses
Their customer service was excellent and provided an immediate refund

July 18, 2026
The Welsh Cheese Company logo

Reply from The Welsh Cheese Company

Hi John. Thanks for leaving a review. I'm glad you were pleased with our customer service. Again I'm sorry that the jars were damaged in transit. We pack the parcels very carefully, and wrap each glass item individually in a special robust cardboard sleeve, so it was clearly mishandled by DHL. I raised this with our account manager as soon as you let us know. We take great pride in the way each of our boxes are packed so again I'm very sorry that your chutneys arrived in such poor condition. I'm glad we were able to sort it out promptly for you though.
All the best
Tom

Rated 5 out of 5 stars

What superb company to deal with

What superb company to deal with
You provided us with our daughters wedding cake , which arrived well packed and on time
The choices of cheese you recommend were not only great, but well admired by our guests too, we will certainly be back for more, thank you

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Cheese Company!

We went to the cheese shop next to the warehouse while we were visiting Wales for my daughter's graduation in her Masters in Music Therapy.
We couldn't resist buying more cheese than we needed, and absolutely gorgeous it was too. We bought crackers and chutney, along with chilli jam, some Welsh cakes and chocolate.
Tom was so lovely and friendly, he helped us with our choices and even gave us an ice block to keep the cheese cool and a knife so we could cut the cheese on our picnic overlooking Caerphilly mountain, which Tom recommended as a good spot. Thank you for your wonderful hospitality Tom. What a wonderful business. We will definitely be joining as online customers.

July 13, 2026
Unprompted review
Rated 3 out of 5 stars

The Welsh Cheese Company did its job as…

The Welsh Cheese Company did its job as one would expect - reasonable delivery time and very good packaging.
The Gorwydd Caerphilly cheese was something else. Before I go on I must say that I am not sensitive to smells - bad smells do not upset me. If you think Camembert cheese smells bad this one is in a different league and I had to buy 2 pieces to get above the £10 minimum order threshold. If the cheese had not been so expensive - it is not bad for artisan cheese - I would have thrown it straight out! I persevered and cut off some rind and in all fairness the cheese eats reasonably well even with the residual smell. It is not crumbly as I understand Caerphilly should be but it has got better as I am getting to the end of the second piece although still not crumbly like Cheshire or Wensleydale. You won't be surprised when I say that I shall not be buying Gorwydd Caerphilly again.

June 17, 2026
The Welsh Cheese Company logo

Reply from The Welsh Cheese Company

Hi Christopher. Thanks for taking the time to leave a review. I'm glad your cheese arrived promptly and that you like our packaging. I'm sorry to hear that you didn't like the Gorwydd very much. It's one of the most well respected artisan cheeses in the UK, but it's not necessarily to everyone's taste and I'm sorry you were disappointed by it. We'd have been very happy to send you an alternative if you'd been in touch with us or if you thought that there was something wrong with it. We appreciate all feedback though, so thanks again for the review.
-Tom

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