Slow delivery but item turned up perfect. Tried and love it would recommend it to others, easy to use and wipe clean, but zip hoops tend to come off easy, would recommend tightening before uses. Great... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
My overall experience was absolutely fine order and product were both fine with no issues. Delivery took a couple of days longer than I thought but not a major issue. The product itself has been amaz... See more
Company replied
All good ,used it for the first time yesterday,went over unleveled grass, over hump bumps, through pedestrian gates along uneven paths...The scooter handled it perfectly, Easy to get out of car auto... See more
Company replied
My normal scalp lotion has been discontinued and my doctor has been trying to find an alternative. When spring comes my psoriasis seems to be break out so I needed something to relieve my symptoms. I... See more
Company replied
4.0
Great
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Welzo blood test review
I ordered my Welzo blood test and it arrived two days later as expected. The instructions are clear on how to use it and everything in the box arrived undamaged.
April 12, 2026
Unprompted review
Reply from Welzo
Dear Yosef,
Thank you for taking the time to share your feedback — we really appreciate it.
I’m pleased to hear that your Welzo blood test arrived promptly and within the expected timeframe. We place a strong emphasis on reliable delivery and secure packaging, so it’s great to know everything reached you in perfect condition.
It’s also very encouraging to hear that you found the instructions clear and easy to follow. We put a lot of care into ensuring our tests are as straightforward and user-friendly as possible, so customers can complete them with confidence from home.
If you have any questions while using your test, or once your results are available, please don’t hesitate to reach out — our team is always here to help.
Thank you again for choosing Welzo.
Warm regards,
Anna
Welzo Customer Support Team
Advertisement
Reply from Welzo
Dear Customer,
Thank you for your kind words and for taking the time to share your experience.
We’re delighted to hear that you’ve found our service to be reliable, quick, and easy — that is exactly the standard we strive to deliver with every order. Consistency is incredibly important to us, so it’s especially rewarding to know that we’ve been able to meet your expectations time and time again.
At Welzo, we are continuously working to refine every part of the customer journey, from product selection and ordering through to delivery and aftercare support. Feedback like yours reassures us that these efforts are making a meaningful difference.
If there is ever anything further we can assist you with, or if you have any suggestions on how we can improve even more, we would always welcome your input.
Thank you again for your continued trust and support.
Warm regards,
Anna
Welzo Customer Support Team
Placed order over 3 weeks ago and still…
Placed order over 3 weeks ago and still no delivery. Emailed each week to ask for an update to be told that it is being chased up. Still no delivery to date.
March 3, 2026
Unprompted review
Reply from Welzo
Dear Lee,
We’re very sorry to hear this and understand your frustration.
Please contact us directly at hello@welzo.com with your order details so we can prioritise this and get it resolved for you as quickly as possible.
Warm regards,
Anna
Welzo Customer Support Team
Disappointing Experience with Delivery and Customer Support
My experience with Welzo has been very disappointing. There are several important points from my experience of ordering from Welzo that I believe are worth sharing with others:
1. Customer support email responses are essentially automated, and I have not received clear or human, detailed answers.
2. In many orders, tracking numbers are not provided clearly or transparently.
3. For orders over £50, one would expect free and faster delivery, but in reality delivery can take around 7 working days or more.
4. Even when paying for Special Delivery (Next Day Delivery for around £5), in my experience the order still arrived late, often after 72 hours or more.
5. In some cases, the support email listed on the website (support) has not responded or has not provided effective support (based on my personal experience).
6. For medicines/supplements such as Visbiome, delivery is handled via Royal Mail, but there is not enough transparency regarding exact delivery times.
7. Order status is not clearly trackable, and it is often unclear whether the package has even left the warehouse.
8. There is no real-time tracking system or driver location visibility provided.
9. There is no option to upload evidence or screenshots in the support or review system, which limits the ability to properly demonstrate issues.
10. In the past 3 months, this is the second time I have experienced similar problems with delivery and order tracking.
Overall, my experience suggests that the company’s delivery and support system lacks transparency and is not predictable for customers.
Edit 1:
In conclusion, if your order is urgent, I would not consider this company reliable. While they may be a legitimate business, in practice the level of transparency, responsiveness, and respect for customer time and expectations is not satisfactory.
I am editing my comment to explain clearly.
The company Welzo sent me a tracking number (YT735643398GB) about 30 hours after my order and said the parcel is on the way.
But when I enter this number on the Royal Mail website, it says the tracking number is invalid or incorrect.
This is confusing and stressful for customers. Please clarify the real status of my order.
Edit 2:
I was offered a discount in exchange for removing my review, which I find completely unprofessional and unacceptable. In addition, the 24-hour delivery advertised on the website has not been fulfilled in practice, and my order has been significantly delayed, pushing it into the weekend and meaning I will only receive it in the middle of next week. This experience has been very disappointing for my stomach health.
Edit 3:
I paid £5 extra on Thursday, but now Royal Mail has told me this:
We expect to deliver it on Monday 13 April 2026 between 9:25am - 1:25pm
We have your item at Chelmsford MC and it’s on its way.
If a delivery timeframe is shown, please be aware this is our delivery aim, not a guarantee.
Tracking number:
YT735643398GB
Service used:
Royal Mail Tracked 48™
I will never buy from you again, because you put my life at risk. Your company is a liar that takes people’s money for a special order and sends it with Royal Mail with garbage quality.
How is it possible that people like me who are ill, who have blood in their stool and suffer from severe constipation and IBS, and need to take probiotics to help digestion and increase living cells that must be kept in a refrigerator, have to deal with a situation where from Thursday to Monday the Visbiome probiotic tablets are kept in the post office? And more importantly, my package is being handled by several people, which is completely unacceptable negligence.
Why is it that I have paid approximately £108, including VIP and premium express delivery, yet there is no dedicated refrigerated transport for such a sensitive product? It is disgusting, and I believe you are operating in violation of UK law in handling such sensitive deliveries.
Your company is extremely unprofessional and suspicious, especially since there is not even a phone number on the website to speak to a real person. This is the second time this has happened.
I will never order again.
Edit 4 : 13/04/2026 Time 11:00 Am
They delivered the Wisbiome probiotic package to me after 4–5 days. The product, which must be kept refrigerated, arrived completely warm with a lukewarm cooling pack. The driver confirmed it had been with them for about 5 days since receipt. I have requested a full refund because proper storage and delivery conditions were not followed. I urge patients worldwide to be cautious with this company as they do not seem to prioritize patient safety, only profit.
April 10, 2026
Unprompted review
Reply from Welzo
Dear Houman,
Thank you for taking the time to share such detailed feedback, and we sincerely apologise for the frustration your experience has caused.
We would like to confirm that we are already in contact with you regarding your concerns. Our team has reviewed the points you raised and is working with you directly to address the situation.
Please rest assured that we remain committed to assisting you and ensuring your case is handled appropriately.
Kind regards,
The Welzo Customer Care Team
I ordered some protein powder before…
I ordered some protein powder before the bank holiday April 2nd 2026 order was processed and expected 48 hour shipping as thats what I paid for ..emailed welzo and my reply was bank has disrupted my order which is fine I get it..asked for a refund on postage as seems fair paid for a service which I didn't receive..then they said they have upgraded my postage to 24hr delivery and guess what still no parcel..and they seem to have blocked my email which is now suggesting I may have been scammed ..it is now the 9th April no excuse really is there..do not order from welzo guys sorry, customer service and delivery times are awful.
Edited after welzo have replied to this thread ..I have not had a reply at all via email
2nd edit welzo are now actually bothered and have offered a small refund providing I take down my review..but I won't be bought so cheap..I would rather the review stay online so people don't have the same problem I did in the future. I was actually mis sold something I paid for 48 he delivery and didn't receive I queried this with your customer service only to be dismissed with excuses that had no validity as to why I didn't receive my product on time..I wasn't unreasonable asking for my postage back..so no now this post stays so nobody else receives the same treatment
April 2, 2026
Unprompted review
Reply from Welzo
Dear Louis,
Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration this experience has caused.
We would like to clarify that we are already in contact with you regarding this matter and that a resolution has been provided.
Please rest assured that our team remains available should you need any further assistance.
Kind regards,
The Welzo Customer Care Team
Advertisement
Highly recommended
Excellent communication and product.
Quick delivery and good value.
Highly recommended
April 9, 2026
Unprompted review
Reply from Welzo
Dear Customer,
Thank you so much for your fantastic review and for your kind recommendation!
We're absolutely delighted to hear that you're happy with our communication, the product itself, the speed of delivery and the value for money. Delivering on all of those fronts for every single customer is something we are truly passionate about here at Welzo, and it's incredibly rewarding to know that everything came together so well for you.
Your recommendation means the world to the whole team, and we very much look forward to welcoming you back again soon!
Thank you again for choosing Welzo.
Kind regards,
The Welzo Customer Care Team
Great item highly recommend
Slow delivery but item turned up perfect. Tried and love it would recommend it to others, easy to use and wipe clean, but zip hoops tend to come off easy, would recommend tightening before uses. Great value for money
April 8, 2026
Unprompted review
Reply from Welzo
Dear Sam,
Thank you so much for your honest and detailed review!
We're really pleased to hear that you're happy with the product and that you found it easy to use, easy to clean and great value for money. It's also wonderful to know that you'd recommend it to others!
Thank you again for your patience and for choosing Welzo. We very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Great products really enjoying them all…
Great products really enjoying them all so far. The coffee syrup is a game changer changer. Arrived no issues
April 9, 2026
Unprompted review
Reply from Welzo
Dear Glen,
Thank you so much for your brilliant review!
We're really delighted to hear that you're enjoying all of your products, and we love your enthusiasm for the coffee syrup; it sounds like it's already become a firm favourite! We're also pleased to hear that everything arrived without any issues.
It's wonderful feedback like yours that makes us so proud of the range of products we offer here at Welzo, and we very much hope to continue being your go-to for great products in the future.
Thank you again for choosing Welzo, and we look forward to welcoming you back again soon!
Kind regards,
The Welzo Customer Care Team
Great Quality. Very Happy!
Very impressed with the quality.
I like the solid quality feel and the various options on the controls.
April 9, 2026
Unprompted review
Reply from Welzo
Dear Karl,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that you’re impressed with the quality of your product and that you appreciate its solid, well-built feel. It’s also wonderful to know that the different control options have been a positive feature for you. We always aim to provide products that combine reliability, quality, and ease of use, so hearing that these aspects stood out to you is incredibly rewarding for our team.
Your kind feedback means a great deal to us and motivates us to continue delivering high-quality products and excellent service for our customers. We very much look forward to welcoming you back again in the future!
Thank you again for choosing Welzo.
Kind regards,
The Welzo Customer Care Team
Advertisement
Sorry for delay but with Easter the…
Sorry for delay but with Easter the parcel got slightly delayed anyway I have now received it. The goods are great and I’ll be back so thank you very much.
April 8, 2026
Unprompted review
Reply from Welzo
Dear Leanne,
Thank you very much for taking the time to share your feedback with us.
We’re very pleased to hear that your parcel has now arrived safely and that you’re happy with the goods. Knowing that you’re satisfied with your order is incredibly rewarding for our team.
It’s also wonderful to hear that you plan to return in the future; your support truly means a great deal to us. We always strive to provide reliable service and quality products, and feedback like yours motivates us to keep delivering the best possible experience for our customers.
Thank you again for choosing Welzo.
Kind regards,
The Welzo Customer Care Team
Pure Freedom
I had a problem to start with, but it was me! I’m now loving my little scooter, It’s the sixth one Iv had and didn’t have the confidence to use them,but decided over Easter as there wasn’t much traffic to have a go.I love it I drive but couldn’t go far as I can’t walk far a few steps and that’s it.The worlds my oyster I’m so glad my neighbor showed me hers,I know she loves it so much also.
April 5, 2026
Unprompted review
Reply from Welzo
Dear Patricia,
Thank you so much for taking the time to share such a heartfelt review.
We’re really pleased to hear that once you got started, you began to enjoy using your scooter and that it has helped you feel more confident getting out and about. Stories like yours truly mean a lot to our team.
It’s also lovely to hear that your neighbour’s experience helped inspire you to give it a try. Knowing that the scooter is now helping you go a little further and enjoy more freedom day to day is incredibly rewarding for us to hear.
Thank you again for sharing your experience and for your kind words. We’re delighted that you’re enjoying your scooter and wish you many more happy journeys with it.
Thank you again for choosing Welzo.
Kind regards,
The Welzo Customer Care Team
The scooter is great
The scooter is great! It's good that it's foldable for the car & other transport, good for travelling too
April 7, 2026
Unprompted review
Reply from Welzo
Hi Ray,
Thank you for taking the time to share your feedback — we really appreciate it.
We’re delighted to hear that you’re enjoying the scooter and that the foldable design is making travel and transport easier for you. That’s exactly what we aim for: giving customers practical mobility solutions that fit seamlessly into everyday life, whether that’s getting out and about locally or taking it with you on longer journeys.
If you ever need any support, tips on getting the most out of your scooter, or assistance with anything else, our team is always here to help.
Thanks again for choosing Welzo.
Kind regards,
Anna
Welzo Customer Support
Great product and arrived on time
April 7, 2026
Unprompted review
Reply from Welzo
Hi John,
Thank you for your review — we really appreciate it.
We’re pleased to hear that you’re happy with the product and that it arrived on time. Delivering reliable quality alongside a smooth and prompt delivery experience is something we take seriously, so it’s great to know we met your expectations.
If there’s anything else you need or any questions in the future, our team is always here to help.
Thanks again for choosing Welzo.
Kind regards,
Anna
Welzo Customer Support
Advertisement
Very fast and efficient service I will
Very fast and efficient service I will
Definitely be a returning customer
April 7, 2026
Unprompted review
Reply from Welzo
Hi Jeff,
Thank you for your kind words — we really appreciate it.
We’re delighted to hear that you found the service fast and efficient, and even more so that you plan to return. That’s exactly the experience we aim to deliver for every customer.
We look forward to supporting you again soon. If there’s ever anything you need in the meantime, our team is always here to help.
Thanks again for choosing Welzo.
Kind regards,
Anna
Welzo Customer Support
Reply from Welzo
Dear Carol,
Thank you so much for your wonderful review!
Easy ordering, prompt delivery and excellent service; that's what we strive for with every single customer here at Welzo, and it's truly rewarding to know that all three came through for you. We work incredibly hard every day to make sure the entire experience is as smooth and enjoyable as possible, so feedback like yours means a great deal to the whole team.
Thank you again for choosing Welzo, and we very much look forward to welcoming you back again soon!
Kind regards,
The Welzo Customer Care Team
you deliver very quickly
I was able to pay quickly and easily and my order was
delivered in 3 days
April 3, 2026
Unprompted review
Reply from Welzo
Dear Eva,
Thank you so much for your kind review!
We're really pleased to hear that the payment process was quick and easy, and that your order arrived within three days.
We always aim to make the checkout experience as seamless as possible and to get every order to our customers in a timely manner, so it's lovely to know that both came through for you.
Thank you again for choosing Welzo, and we very much hope to see you again soon!
Kind regards,
The Welzo Customer Care Team
Great product as always from welzo
Great product as always from welzo, and good service and quality too
April 5, 2026
Unprompted review
Reply from Welzo
Dear Gina,
Thank you so much for your lovely review!
We're really delighted to hear that you're once again happy with the product, service and quality; and the fact that you said "as always" truly means the world to us! Your continued loyalty and trust in Welzo is something we never take for granted, and we always strive to maintain the high standards you've come to expect from us.
Thank you again for your continued support, and we very much look forward to welcoming you back again soon!
Kind regards,
The Welzo Customer Care Team
Advertisement
I was looking for two products that are…
I was looking for two products that are hard to find in the market, but Welzo had it. Very pleased that I was able to order and it was delivered very fast. Highly recommended
April 3, 2026
Unprompted review
Reply from Welzo
Dear Kristina,
Thank you so much for your wonderful review and for your kind recommendation!
We're really pleased to hear that you were able to find both of the products you were looking for with us.
We pride ourselves on offering a wide and varied range so that our customers can find even the harder to source items all in one place, and it's truly rewarding to know that made a real difference to you. We're also delighted to hear that your order was delivered so quickly!
Your recommendation means a great deal to the whole team here at Welzo, and we very much hope to be your go-to destination whenever you need hard to find products in the future.
Thank you again for choosing Welzo!
Kind regards,
The Welzo Customer Care Team
Excellent service
Quick and easy to use, my order was quickly processed and sent. Very pleased.
March 31, 2026
Unprompted review
Reply from Welzo
Dear Julie,
Thank you so much for taking the time to leave such a positive review!
We’re absolutely delighted to hear that your order was quick to process and that the whole experience was easy and seamless for you. Knowing that every step, from placing your order to receiving it, met your expectations is incredibly rewarding for our team. We always aim to make the process as smooth as possible, and it’s wonderful to hear that our efforts made your experience a positive one.
Feedback like yours truly motivates everyone here to keep delivering fast, reliable service and to maintain the high standards we set for every customer.
Your satisfaction is exactly why we do what we do, and we’re thrilled to know that we’ve succeeded in making your experience a great one.
We very much look forward to welcoming you back in the future and providing the same first-class service again!
Kind regards,
The Welzo Customer Care Team
GP Appointment Not Necessary
Fast delivery, prescription perfect for what I was after. Had it previously but was having a nightmare getting a GP appointment to get another prescription, managed to get in within 2 days with Welzo.
March 31, 2026
Unprompted review
Reply from Welzo
Dear Daniel,
Thank you so much for sharing your experience with us!
We’re thrilled to hear that your prescription was exactly what you needed and that you received it so quickly. It’s wonderful to know that we could make the process smooth and stress-free. Knowing that we were able to help you get what you needed within just two days is incredibly rewarding for our team.
Your feedback highlights exactly why we work so hard to provide fast, reliable, and convenient service for every customer. Hearing that we could make a potentially stressful situation simple and efficient truly means the world to us.
We very much look forward to welcoming you back in the future and providing the same level of service whenever you need us!
Thank you again for choosing Welzo.
Kind regards,
The Welzo Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.