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See what reviewers are saying
The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... See more
Company replied
The equipment came in a fair amount of time. The support is what’s lacking. I’m having an issue with connecting to Wi-Fi and I’ve been waiting 3 weeks now on a response and now the site says they are... See more
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I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... See more
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Company details
Written by the company
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Contact info
United States
- support@wemax.com
- wemax.com
3.5
Average
678 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from wemax.com
We are thrilled to receive your wonderful feedback regarding the Wemax NOVA 4K UST projector and our service. Thank you for taking the time to share your experience with us.
We're delighted to know that you find the Wemax NOVA 4K UST projector outstanding. Our team is committed to delivering top-notch products that enhance your viewing experience. Your satisfaction is our ultimate goal, and your positive comments motivate us to continuously excel.
It's also heartening to hear that you're pleased with the service provided by our team. We take pride in providing exceptional customer support to ensure your journey with us is smooth and enjoyable.
Should you have any further inquiries, need assistance, or want to explore more of our offerings, please feel free to reach out. We're here to help and look forward to serving you in the future.
Thank you once again for choosing WEMAX. Your support and feedback are greatly appreciated.
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Stellar customer service.
The picture was very beautiful although there was one small line. They they sent me another one. There customer service is stellar. They replied very quickly and returned the new projector very quickly. I will always do business with this company I'm
July 13, 2023
Reply from wemax.com
We sincerely appreciate your feedback and the time you've taken to share your experience with us. It's wonderful to hear that you enjoyed the beautiful picture quality of our projector, despite the small line issue you encountered.
We're pleased to know that our customer service team was able to promptly address your concern by sending you a replacement projector. Providing excellent service is a core value of ours, and we are committed to ensuring that every customer has a positive interaction with our team. Your kind words about our stellar customer service mean a lot to us.
It's heartwarming to learn that you are satisfied with the quick responses and efficient resolution. Your satisfaction is a testament to our dedication to providing the best experience possible for our valued customers.
We're grateful for your continued support and for considering us as your preferred choice for future business. If you ever need assistance, have questions, or are looking for more quality products, please don't hesitate to reach out. We're here to help and are excited about the opportunity to serve you again.
Thank you for being a part of WEMAX, and we look forward to serving you in the future.
Its a great product
July 14, 2023
Reply from wemax.com
Thank you for your succinct and positive feedback regarding our product. We truly appreciate your kind words and are delighted to know that you find it to be a great addition to your needs.
At WEMAX, we strive to provide products of the highest quality and functionality, and your feedback serves as a motivating factor in our continuous efforts to excel.
If you have any further questions, feedback, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to ensure you have a positive experience throughout your journey with us.
Once again, thank you for choosing WEMAX. We're thrilled to have earned your approval and look forward to serving you again in the future.
This is a great short throw laser…
This is a great short throw laser projector. I couldn't be happier with my purchase. I got the 100inch ALR screen bundled with the projector and paid less than what the big box stores were going to charge me for the screen alone. This is my first projector and I'm so impressed. Set up was easy and I had no issues watching my streaming apps after connecting to my home wifi. I will definitely recommend this projector and wish I could give it 10 stars.
July 14, 2023
Reply from wemax.com
We are absolutely thrilled to receive your incredibly positive review of our short throw laser projector. Thank you for taking the time to share your experience with us.
We're delighted to hear that you're enjoying the projector and the bundled 100-inch ALR screen. It's wonderful to know that you found such great value in our bundle and that it exceeded your expectations. Your satisfaction is a true testament to our commitment to providing high-quality products that enhance your viewing experience.
We're glad to have been a part of your first projector journey and that the setup process was smooth for you. It's fantastic to hear that you had no issues connecting to your home wifi and enjoying your streaming apps. We're here to make technology accessible and enjoyable, and your positive feedback validates our efforts.
Thank you for your kind words and for considering us worthy of a 10-star rating. Your recommendation means a lot to us, and we're honored to have earned your trust.
If you ever have any questions, need assistance, or want to explore more of our offerings, please feel free to reach out. We're here to help and look forward to serving you again in the future.
Once again, thank you for choosing WEMAX. Your support and feedback are greatly appreciated.
Delivery was great and fast
Delivery was great and fast. Will not be putting it together for a few months. So I can't review the product at the moment.
July 13, 2023
Reply from wemax.com
Thank you for sharing your feedback regarding the delivery of your recent purchase. We appreciate your time and are glad to hear that you had a positive experience with the speed and efficiency of our delivery service.
We understand that you'll be assembling and reviewing the product at a later time, and that's perfectly alright. Whenever you're ready to explore the product and share your thoughts, please don't hesitate to reach out. We're here to assist you with any questions you may have and to ensure you have a smooth and satisfying experience.
If there's anything else we can help you with, whether related to the product or any other aspect of your purchase, please feel free to get in touch. We're committed to providing excellent support throughout your journey with us.
Thank you for choosing WEMAX. We look forward to serving you again and hope that the product meets your expectations when you're ready to put it together.
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Reply from wemax.com
Hi Manuel,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
Nice Floor-Rising Screen
My floor-rising screen came quickly and looks great. I emailed checking on shipping because it looked like it wasn't going to the US. I got a quick response and everything turned out well.
July 13, 2023
Reply from wemax.com
We sincerely appreciate your feedback and the time you've taken to share your experience with us. It's wonderful to hear that your floor-rising screen arrived promptly and meets your expectations in terms of appearance.
We're pleased to know that our customer support team was able to address your shipping inquiry promptly and provide you with reassurance. Clear communication and efficient responses are integral to ensuring a seamless shopping experience, and we're glad we could assist you in a timely manner.
Your satisfaction is our ultimate goal, and your feedback serves as a source of motivation for us to continue providing excellent service and products.
If you have any further questions, require assistance, or would like to explore more of our offerings, please don't hesitate to reach out. We're here to help and look forward to being of service to you in the future.
Thank you for choosing WEMAX. Your support and feedback are greatly valued.
Fast response via email
Fast response via email, a part (tripod) of the order was missing. Will be sent in 14 days... that good customer support. thanks
July 11, 2023
Reply from wemax.com
Thank you for taking the time to share your feedback with us. We greatly value your input and are delighted to hear that you've had a positive experience with our customer support.
We're pleased that our team was able to respond promptly to your email inquiry, addressing your concerns in a timely manner. We understand the importance of clear and efficient communication, especially when it comes to ensuring your satisfaction.
We apologize for the missing tripod from your order and appreciate your understanding as we work to rectify the situation. Rest assured, we are committed to ensuring that the missing part is sent to you within the promised timeframe of 14 days.
Your satisfaction is our top priority, and we're committed to providing excellent customer support every step of the way.
If you have any further questions, require assistance, or would like to provide additional feedback, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future.
Thank you for choosing WEMAX. Your support and feedback are greatly appreciated.
Good product
Good product and quick delivery. I am still waiting for tripod 2 weeks though wich is reportedly out of stock now.
July 11, 2023
Reply from wemax.com
Hi, Jozef.
Good day!
We are so sorry for the inconvenience this may cause you.
Please don't worry, we can ship the tripod this week, hope you can receive it asap.
If you have any questions, please contact us directly.
Best Regards,
WEMAX
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great portable projector...
seller is very accommodating thru chat and emails. the item, wemax go 300 is a grab for it's price. the only feature to improve is the speaker and the projector must have a remote. other than that it's perfect for me, because I travel a lot. thank you, wemax!
June 29, 2023
Reply from wemax.com
We greatly appreciate your feedback and the time you've taken to share your experience with us. We're pleased to hear that you've found our customer service team accommodating and helpful through both chat and emails.
We're delighted that you're satisfied with the Wemax Go 300 product, and we agree that it offers fantastic value for its price. We thank you for your constructive observations regarding the speaker feature and the need for a remote control for the projector.
Your suggestions are valuable to us as they help us enhance our products and services, ensuring more satisfying experiences for our customers. Your input is integral to our ongoing improvement process.
We're glad to learn that the projector meets your travel needs and that, apart from the suggestions, it's perfect for you. If you have more feedback, questions, or require assistance in the future, please don't hesitate to reach out. We're here to help and look forward to serving you again on your upcoming journeys.
Thank you for choosing WEMAX. Your support and feedback are greatly valued.
Great product
Great product, fast shipping. Wholly pleased with the projector, screen, purchasing experience and shipping times.
July 4, 2023
Reply from wemax.com
Thank you for sharing your positive experience with us. We greatly appreciate your feedback and are thrilled to hear that you are pleased with your recent purchase.
We're glad to know that you find our product to be great, and we're equally delighted that the purchasing experience met your expectations. Our team strives to ensure a seamless and enjoyable shopping journey for our valued customers.
It's also fantastic to hear that the shipping was fast and that you are satisfied with both the projector and the screen. Your satisfaction with our products and services is our top priority, and your feedback reinforces our commitment to excellence.
If you have any further questions, need assistance, or want to explore more of our offerings, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future.
Thank you for choosing WEMAX. Your support and feedback are greatly valued.
The ordering and delivery were…
The ordering and delivery were excellent processes, couldn't have been easier. Beautiful quality equipment.
July 5, 2023
Reply from wemax.com
We sincerely appreciate your feedback and are delighted to hear about your positive experience with both the ordering and delivery processes.
We're thrilled that your experience was excellent and hassle-free. Our team is dedicated to providing a seamless and convenient shopping journey for our customers, and we're glad to have met your expectations.
It's wonderful to know that you're pleased with the beautiful quality of the equipment you received. We take pride in offering products that not only meet but exceed the standards of our customers.
If you have any further questions, need assistance, or would like to explore more of our quality offerings, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future.
Thank you for choosing WEMAX. Your support and feedback are greatly valued.
Customer service is what matters most. Thank you wemax
Had original rated 1 star review because of some misinformation about the projector, but I’ve decided to re rate them as they responded to my complaint incredibly fast and were extremely helpful. The projector itself is awesome.
July 18, 2023
Reply from wemax.com
Hi Ernesto,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
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Got the Dice fast
Got the Dice fast. The projector is great. I did not expect so high quality. I just recommend to hunt the discounted price and grab it!
April 10, 2023
Unprompted review
Reply from wemax.com
Hi Stasia,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
materials packaged well
materials packaged well, parts fit together well. Installation went well except for wall bracket instructions not received, and could not find online.
I am happy with the screen, and performance seems to be as advistised.
June 19, 2023
Great product
Great product! Definitely a better design, assembly and quality from my last screen.
June 19, 2023
It’s pretty good
The equipment came in a fair amount of time. The support is what’s lacking. I’m having an issue with connecting to Wi-Fi and I’ve been waiting 3 weeks now on a response and now the site says they are taking another week off for whatever reason so I really don’t have high hopes for this major investment. The picture quality is pretty good and if your wall isn’t absolutely perfect I do highly recommend the screen with the laser models.
June 5, 2023
Reply from wemax.com
Hi Wes,
Thank you for your positive feedback. We are committed to continuously improving our service to exceed your expectations. If you have any questions, don't hesitate to reach out to us at support@wemax.com. We're here to help.
Best regards,
WEMAX
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There was a problem with my order but…
There was a problem with my order but was fixed accordingly in a respective time frame.
June 2, 2023
Reply from wemax.com
Hi, Moo.
We are so sorry for the inconvenience this may cause you.
Glad to hear that the problem was solved soon.
If you have any questions, please contact us directly.
Best Regards,
WEMAX
Reply from wemax.com
Hi Sean,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
Very low resolution
June 2, 2023
Reply from wemax.com
Hi Ato,
Thank you for your positive feedback. We are committed to continuously improving our service to exceed your expectations. If you have any questions, don't hesitate to reach out to us at support@wemax.com. We're here to help.
Best regards,
WEMAX
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