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Wenlo transforms the advertising experience by supporting advertisers with enterprise-level solutions (Google, Meta, TikTok, Bing).
36 BAKER ST, W1U3EU, London, United Kingdom
I've had the pleasure of working with them, and they have become an integral part of my workflows. Their fast account delivery has allowed me to launch my campaigns quickly and effectively. Now we make better Testing strategies. Great service !!!
still no support! I try to call, message and no one answers me... and dont make my refound
Reply from Wenlo
Dear valued client,
We appreciate you taking the time to share your feedback with us. We understand your concerns regarding the reimbursement process for your advertising busget. As a specialized agency providing advertising account services for Meta, Google, TikTok, Bing, and others, we strive to ensure a seamless and transparent experience for all our clients.
Please be informed that our standard procedure for fund reimbursement in cases of account restriction involves a timeframe of 7 to 14 business days. However, it is crucial to note that if there have been violations of advertising policies or inappropriate content promotion that contravenes platform guidelines, further investigations may be necessary to address these issues. These investigations are conducted to uphold the integrity of the advertising platform and our agency.
Once the necessary clarifications have been made and any outstanding issues resolved, the remaining unspent advertising budget ispromptly refunded to you.
In your specific case, we can assure you that your funds have already been returned. We value your partnership and trust in our services, and we are committed to ensuring a satisfactory resolution to this matter.
Should you require any further assistance or clarification regarding your reimbursement, please do not hesitate to contact us directly. Your satisfaction is our priority, and we are here to support you throughout this process.
Thank you for your understanding and continued collaboration with us.
Warm regards,
Customer service
Customer-support@wenlo-agency.com
worst-ever website to buy Google ads agency account. They are frauds. no responses after the account was suspended. I call sales and support again and again but they just ignore me.
if you need proof i can share screenshot.
Reply from Wenlo
Dear client,
We understand that you are worried about the lack of assistance following the restriction of your Google account. At our agency specializing in providing advertising account services for Meta, Google, TikTok, Bing, and others, we take violations of advertising rules and inappropriate content promotion very seriously.
When clients do not adhere to the advertising policies and guidelines of the platforms or our agency, we reserve the right to conduct investigations to ensure compliance. In the event of account sanctions, we are committed to appealing on your behalf. However, if the business nature or content promoted may lead to recurring restrictions, we reserve the right to cease providing advertising accounts and reimburse any remaining advertising funds.
A corrective approach can be initiated collaboratively to significantly improve your business and content quality. This process will be undertaken only through mutual agreement between you and our agency to ensure a positive outcome for all parties involved.
Your concerns are important to us, and we are dedicated to resolving this matter professionally and effectively. Please contact your dedicated account manager to receive the appropriate follow-up or contact our customer service department at this address customer-support@wenlo-agency.com. Thank you for bringing this to our attention, and we look forward to working together to address any issues and enhance your advertising experience.
Warm regards,
Customer Service
Customer-support@wenlo-agency.com
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