Wenzel's the Bakers Reviews 

I have ordered 4 times from wenzels Kings Langley for home delivery 3 times food were not put into the bag. First time the bacon rolls were missing and I phoned was told that the rolls were not put into the bag we went to wenzels and got the bacon rolls. Second time two cakes were missing and the third time 4 cakes and a packet of crisps were missing. The staff are not checking the orders won’t be buying again.

I tried to order online food for a funeral however due to traffic problems I needed to collect the food at 9am. I visited the Greenford Station branch and spoke to Lauren the branch Manager, Lauren who was due to work from 9am that day came in early to prepare the order on time for us. It was the hottest day of the year.
A big thank you to Lauren for her kindness.

I visited the southampton store and they are FANTASTIC! the staff are amazing and incredibly accommodating, you want a sandwich or a baguette with or without certain ingredients, they will make it, no trouble at all.
And the range of food and fresh baked goods are incredible!
Can't find what you want on the shelf just ask!
The manager Steph is an absolute delight!
Claudia and Dylan are wonderful too!!

Disgusting customer service by a member of staff at the Woking branch. I have never been spoken to or treated the way I was today by anyone. Will not be buying from this store again. Absolutely disgraceful!!!!!!!

I went into your Chelmsford store a week ago . There was a particular baguette I liked that had run out. A lovely lady called Melissa made a similar one for me whilst I waited. She was ever so bubbly , polite and made me feel a special customer, Wish there more like her. She is a credit to your Chelmsford store

Well,
the cost has nearly doubled and the size of baguette has actually halved........Surely you can't have it both ways!

Called into the new Salisbury store. Sausage rolls were only just OK. Barely any meat. Didn't buy any pasties as they looked very mean and with a huge roll of pastry taking up all the space. No variety of doughnuts although apparently they specialise in them. Every else cake wise looked so so. The filled rolls looked good though. Thought they might also have a good variety of breads but all I saw were fast food type snacks and drinks on the shelves.

I visited the new Salisbury branch with my daughter. The vegan sausage roll is amazing, so tasty and the pastry is delicious, it beats Gregg's by a mile. Will definitely be back. Staff were super helpful and the place was spotless.

Read online that they had Vegan baguettes and vegan sandwiches available so I went along to their Watford football stadium shop to buy some. Guess what? The girl there said “We don’t do Vegan sandwiches or baguettes”

Your pasties have hardly any filling in them. I thought it was just mushroom and chicken but I tried the beef patty and it was just as bad. Please improved because they are nice but would revert back to Gregg’s

Good points: Nice looking cakes, bit of a twist on the normal, like cookie bombs and the croissant/donut crossovers.

However, Northampton branch, lifeless, rude "WHO'S NEXT" screaming dullards. No manners, no smiles, so rude to the customer before me and after me - claiming she hadn't paid for the food she was waiting for. Two tills, two staff, queue out the door, but one decides to back the other and stand by the coffee machine instead.

Breakfast sausage bap and a coffee meal "deal" is £7. Laughable.

Cakes in the window are in plastic trays, packed in twos, so theyre not baked/made on site, it's just mass produced delivered stuff. Tastes floury, no actual "cakey" taste to it. At least decant them out of the plastic travel boxes and put them on the display trays!

Won't be back again. Maybe if they had attitude transplants.

Wrong orders, incorrect items, plastic in sandwiches from butter pots! Don’t bother I beg you go ANYWHERE ELSE. Buy a sandwich .. pick up a rock and eat that it’ll be better for you

AVOID If I could give zero stars I would. I got food poisoning from a chicken baguette was really ill for over a month cause of it. I went to the doctors and they gave me antibiotics due to having an infection caused by undercooked chicken

Coffee is awful!! On top of that it's more expensive than Greggs and McDonald's who provide a good cup of coffee for the price.

Having worked for this company, management is terrible, they employ people with no concept of food safety food hygiene SERVICE? food safety compromised! Don’t care attitude as a direct result of how you are treated, sent to multiple stores, which you must pay for, you can’t budget! Thieves constantly raid their shops, not a safe place to work! And on top of all the hard work you do, abused by shop managers with such ego! You will not be happy and it will affect your productivity and health! Do not support these vultures!

Wenzel's is seriously overpriced for the quality of food.

I've been to Wenzel's only a few times and every time I am disappointed. the food lacks flavour. Thier conish pasties lack that spicy-suety punch and their ginger breadmen is overpackaged and bland. I brought thier snowmen cupcakes in december which was just a mint flavour overload.

everytime I felt I paid too much for substandard food.

Thier housestyle and packing is attractive thou however I feel like greggs beats them at everyturn except presentation.

Wenzels Oxford Road, Uxbridge - went today at 12.30pm - Saturday - hardly anything left - no baguettes that we wanted - only ham/cheese or chicken peri period available, no doughnuts, etc - visit was a wasted journey. Staff said no chicken available and said only what's left is available. Disappointed - won't take the chance of going again!

I use the Wenzels on Golders Green rd several times a week.
Their service is fantastic.
Front of house you are greeted by a "Rylan"lookalike who is continuously smiley and super efficient regardless of the growing numbers of customers in peak time morning.
Ably assisted by a team behind the scenes who seem to work at a phenomenal rate all the while keeping the ambience within the shop cheerful and professional.
They make tailor made orders that are second to none.
A pleasure to go in there knowing I'm getting a first class service.
Keep it up .

I have been going to Wenzels in loughton since it opened at least 2 or 3 times a week and loved their seeded baguette with chicken salad or chicken sweetcorn. However over the last few times of getting it I noticed the chicken mayonnaise filling amount has been reduced but about 2 week I got two chicken salad baguettes and they was literally less than half the amount. I literally had no filling in most bites just bread and salad. It’s possible they were running out of filing so had spread out what little they had.
I had read some reviews and it had said write to customer services to give them a chance to rectify so I did, but they cannot even be bothered to reply to that email. Hence I’ve written this review so it comes to their attention. It such a shame such a great sandwich place has gone downhill and standards have not been maintained.

I placed an order online for delivery. I received an order confirmation and then nothing after that. I started to get worried as the delivery date was approaching I never received any message from Wenzels with tracking details or courier information.

As I feared my order didn’t arrive, messaged the customer service team and no response.

AVOID AVOID AVOID