Great service from Wern Wood. Bought railway sleepers for a garden project also postcrete and some screws. Excellent prices, best I could find for all products. Speedy delivery at reasonable cost ( I... See more
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Review summary
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Reviews shaping this summary
I received fantastic service from Wern Wood. Received my insulation order same day which allowed me to get on with the job in hand sooner than I was expecting. They were helpful over the phone as wa... See more
Company replied
Required decking boards and joists for a home project. Ordered the materials from Wern Wood. Price wasn't over expensive and the quality was perfect for the job. Delivery was prompt and delivery staff... See more
Lovely people to deal with, delivery drivers very friendly, courteous and helpful. Great quality timber at realistic prices, will definitely use wern wood again. Pleasure to deal with
Company details
- Lumber Store
- Do-it-Yourself Shop
- Garden Center
- Landscaping Supply Store
- Plywood Supplier
- Woodworking Supply Store
Written by the company
Wern-Wood is an independent timber merchant serving South Wales, supplying high-quality timber, fencing, decking, and building materials to both trade professionals and DIY customers. With a strong focus on value, availability, and reliable service, Wern-Wood is committed to offering competitive pricing, including a Price Match Promise on like-for-like products. Customers can benefit from a convenient next working day delivery service, with the option to select a preferred delivery date at checkout, as well as Click & Collect from the yard. Orders are handled by an experienced team who understand the demands of building projects and aim to provide a straightforward, dependable service from order to delivery. Wern-Wood combines traditional merchant values with a modern, customer-focused approach, making it easier to source the right materials quickly and with confidence.
Contact info
Wharf Road, SA11 2JX, Neath, United Kingdom
- 01639 874760
- david@wern-wood.co.uk
- wern-wood.com
4.5
Excellent
178 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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I’m very happy with the delivery…
I’m very happy with the delivery service the delivery driver was very helpful to carry the timber I ordered to the rear of my house which made it easier for me
June 2, 2026
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Easy to order on line good price fast…
Easy to order on line good price fast delivery. Friendly customer service to assist with your order.
June 2, 2026
Avoid Wern Wood
Order was placed 12/05 for delivery 29/05.
Week of the delivery I was expecting a correspondence to inform me that my order was on its way or whether there were any issues.
29/05 came, no delivery at all. Rang the company 11 times and emailed, again no response at all.
30/05 finally managed to get a response via Whatsapp, was told it would be looked in to as soon as they were in the office. Another hour or so had passed since opening time and no response so rang again, this time I managed to get an answer to be told that the phone lines were down yesterday and that there were issues with road closures in the local area that had affected the planned deliveries for 29/05. Myself being naïve gave the benefit of the doubt and can understand that some issues are out of control, I was again assured that I'd be updated with delivery details ASAP. Another hour or so passed with no update leading me to ring again, this time there was no drivers or transport staff available at the moment but it would be put "on top of the list". Another hour had passed so I had to ring again, hoping for a reassurance that my materials were at least on their way to me, only to be told that there was still nobody available and when they were back they'd cut my rubber and hopefully get it delivered today. This is when I realised that this company were taking me for a joke, not only was my delivery a day late (with no explanation or contact) but that my materials were not even ready to be delivered or even picked up. 18 days prior I had placed the order. After being led around the mulberry bush for too long I informed them that I would like a refund, with the time I'd been hanging around waiting for materials both Friday and Saturday I'd not only lost a days work but had less than an hour to source materials elsewhere. I was informed that they'd process the refund "straight away" and send me a whatsapp photo to show it had been processed. I understand that it may take a little while going back into a bank account but a screenshot would have at least put me at ease that the money was on its way.
01/06 - Had to ring the company again today as I have not received any knowledge of a refund, no photo, email or any other correspondance.
May 30, 2026
Unprompted review
Great company to deal with
Great company to deal with - The delivery boys were super helpful. They put all the wood ordered on my drive without any fuss. highly recommended
May 29, 2026
Unprompted review
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Best out there on price and quality!
Great quality, fantastic prices-most reasonable on the market. Fast delivery. Will certainly use again and highly recommend!
May 5, 2026
Delivered when they said they would
Delivered when they said they would, driver was very helpful and the product was good quality. I would use them again
April 3, 2026
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Excellent
Excellent - wood arrived on time with no issues. Would definitely use again for future purchases.
April 1, 2026
Good company
Good company unfortunately let down on the delivery day had to wait for the next day. Good quality product.
April 4, 2026
Very pleased
Local firm. Best price I could find. Easy ordering. Good delivery arrangements and really helpful driver. Not used it yet but product looks good too.
April 1, 2026
Great service I will say to talking to…
Great service I will say to talking to a lovely man on phone he said if I need help ordering on line just to phone him back thou it was easy to order on line ..
Didn't wait long few day and had my wood delivered by this lovely man took my wood around back for me 100%will be using these again
March 31, 2026
Reply from Wern Wood Timber Merchants
Thanks for your review, Jacky — really appreciate it.
Glad the team were helpful over the phone and that ordering online was straightforward in the end. Good to hear delivery was quick as well, and that the driver took the time to get everything where you needed it.
Thanks again for your order — we look forward to helping again.
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Delivery was very quick
Delivery was very quick, Driver helped unload and stack timber.
March 31, 2026
Reply from Wern Wood Timber Merchants
Thanks for your review, David — really appreciate it.
Great to hear the delivery was quick and the driver helped get everything sorted when it arrived.
Thanks again for your order.
Brilliant delivery time
Brilliant delivery time. Excellent prices. Really good customer service over the phone. 10/10.
March 31, 2026
Reply from Wern Wood Timber Merchants
Thanks for your review, Douglas — really appreciate it.
Glad everything went smoothly, from the call through to delivery, and that the team were helpful when you needed them.
Thanks again for your order.
Reply from Wern Wood Timber Merchants
Thanks for your review, Craig — really appreciate it.
Glad you’re happy with the pricing and communication — that’s what we aim for.
Thanks again for your order — we look forward to helping again.
Quality timer at great prices
Quality timer at great prices, I wouldn’t go anywhere else
March 2, 2026
Reply from Wern Wood Timber Merchants
Thanks for your review, Glen — really appreciate it.
Great to hear you’re happy with the quality and pricing — and even better that you wouldn’t go anywhere else, that means a lot.
Thanks again for the support
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Disgraceful company
Disgraceful company with the worst customer service.
March 20, 2026
Unprompted review
Reply from Wern Wood Timber Merchants
Hi Marv,
We take feedback seriously, but we’ve not been able to match this review to any order in our system.
We also can’t find any record under the name provided, and the account appears to be based outside our trading area, which makes it difficult to link this to a genuine order.
If this does relate to a legitimate purchase, please contact us with your order details so we can investigate properly and resolve any issues.
— Wern-Wood Team
Ordered and paid online for some fence…
Ordered and paid online for some fence posts.
I picked them up within the hour and all went smoothly.
Best prices in the area.
March 6, 2026
Reply from Wern Wood Timber Merchants
Thanks for your review, Jason — we really appreciate it.
Great to hear everything was ready quickly and collection went smoothly. We aim to keep things simple and efficient so you can get what you need without any hassle.
And we’re glad you noticed the pricing — we work hard to stay competitive against other local timber merchants.
Thanks again for your order, and we hope to see you again soon.
I found them very Helpful
I found them very Helpful, as they came at the time that they said they would and the driver helped me to put the wood where I wanted it.
March 2, 2026
Reply from Wern Wood Timber Merchants
Thanks for your review, John — we really appreciate it.
Great to hear the delivery arrived on time and that the driver was able to help get everything where you needed it. We know that makes a big difference on the day.
Thanks again for your order, and we hope to help again soon.
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