I bought a crypto token Pepescape, or at least that is what I thought. I got scammed and lost about 100 dollars. I contacted customer support and instead of sending my money back or offering any solu... See more
Company replied
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Review summary
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Between October 5 and October 26, 2025, I made several purchases totaling $682.59 through Wert.io, hoping to buy tokens for a project called Bitcoin Hyper. Unfortunately, no tokens were ever deliver... See more
Company replied
Wert a a scam site. They ignore with the your transaction til it's too late. Then make a up a fake excuse on how transaction is final even though nothing they allegedly provided was transferred to me.... See more
Company replied
I was scammed by a crypto 5thscape which tokens were bought through Wert.io. I made two purchases, the charged me both but only delivered confirmation on one, so the pocketed the second one. Tried to... See more
Company replied
2.6
Poor
201 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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i am going to contact the police about…
i am going to contact the police about you proccessing transactions to an illegal casino that operates illegally, this a money laundering
i have reached for refund
the support said
we delivered funds successfully to the destination
wait
i will contact my bank to start the payment dispute
and I will report to the relevant authorities
this is money laundering and I will not be silent
May 23, 2025
Unprompted review
Reply from Wert
Hi Abd,
We take these kinds of concerns very seriously. We are a regulated cryptocurrency provider, and we follow strict compliance procedures in line with financial regulations. As this matter appears to involve specific details about your case, we kindly ask you to continue the conversation through our official support channel at support@wert.io, where our team can assist you directly.
good support
Even though I was not able to make a transaction because of payment to a third part, James from support was helpful in resolving termination issues.
May 23, 2025
Unprompted review
Reply from Wert
Hi George, thank you for the kind words! We’re really glad to hear James was able to help. If there’s anything else we can support you with, don’t hesitate to reach out!
Scammed out of 600 dollar from this…
Scammed out of 600 dollar from this company pretending to be Poshmark. Hope someone from the company reaches out and helps me fix this issue because I am reporting to the Better Business Bureau.
April 7, 2025
Unprompted review
Reply from Wert
Hi Sydney, we’re really sorry to hear what happened! Just to clarify, Wert has no affiliation with Poshmark.
If you believe our service was misused in your case, please email us at support@wert.io and tell us a bit more about it. We’ll do our best to assist!
Guys
Guys, I literally called this company complaining about a problem that was with the whole different company not only were they super professional and unbelievable patient with me. They actually fixed and answered my questions with more help than the company I was looking for more impressed with the overall meaning to help people
May 14, 2025
Unprompted review
Reply from Wert
Hi Justin, thank you so much for taking the time to share this – it really means a lot to us. We’ll keep doing our best!
A real human experience that I have…
A real human experience that I have just had, blocked; KYC problem; file refused; very attentive support, very responsive and super attentive to offer their help. Wert is great
Tom
May 12, 2025
Unprompted review
Reply from Wert
Hey Tom, thanks so much for your kind words! We know the KYC process can be a bit stressing, so it means a lot to hear you felt supported through the journey. We’re always here if you need anything else!
Reply from Wert
Hi Mathieu,
Sorry to hear that something went wrong. Please reach out to us directly at support@wert.io so we can do our best to assist!
I had trouble registering my AMEX card
I had trouble registering my AMEX card, but I was able to make the purchase without any problems. Thank you for your wonderful support.
May 12, 2025
Unprompted review
Reply from Wert
Hi, thanks for sharing your experience! Really happy to hear that everything worked out in the end. If you ever need us again, we’re here for you. Thanks for choosing Wert!
WERT IS A SCAM!!
WERT IS A SCAM!!! I'm new as an ETSY seller and I received a message claiming someone wants to buy my book, but in order for me to receive my funds, I needed to verify my Etsy account and so I clicked on it and input my info and next thing you know, $194.20 was stolen from my account!!!! The worst of the worst! Etsy has the worst customer service and no response whatsover and now I am fighting with my bank to get my money back! This is ridiculous! They turn your money into some cryptocurrency! Please be aware!!!!
April 28, 2025
Unprompted review
Reply from Wert
Hi Mariya,
We’re really sorry to hear about what happened. To clarify: Wert is not affiliated with Etsy. Unfortunately, it sounds like a scammer pretended to be Etsy support and misused our services.
We understand this is all very frustrating. You’re very welcome to contact our team at support@wert.io and we'll do our best to assist you.
Tried selling on poshmark and got…
Tried selling on poshmark and got scammed by the fake customer service WERT WHOM I HAD NO DEALINGS WITH asked me to verify my account before they would deposit the fund from me selling a $10 item. Over 600 dollars was taken from my account. I AM BEYOND ANGRY! Now I’m fighting with my bank to get the funds back horrible company for doing this to so many people!!!!
April 14, 2025
Unprompted review
Reply from Wert
Hi Tonya,
We’re very sorry to hear about what happened to you. To clarify: Wert is not affiliated with resale marketplaces like Poshmark. Unfortunately, it sounds like a scammer pretended to be Poshmark support and misused our services.
We totally get your anger and appreciate your raising awareness. If you’d like, you can contact our team at support@wert.io with any details you might have about the incident. We'll do our best to assist you.
I had problems connecting my best…
I had problems connecting my best wallet to the Solaxy side. It was reacted immediately and the problem was resolved. Very good experiences with Wert.
May 5, 2025
Reply from Wert
Hey Jeroen, thank you! We’re really glad to hear that things were sorted for you. If you ever run into any other issues — or just have a question — we’re always here and happy to help. Thanks again for choosing Wert!
Just got scammed on Etsy
Just got scammed on Etsy, I just set up a shop and Etsy "customer service" (aka WERT) led me though this cat and mouse game of verifying my info via debit card and phone number. 3 times! The first time they did what they said, took money out, and refunded it immediately, then they did it two more times but didn't refund it, they took $398 total from me! I called the bank immediately and had my card deactivated. Stupid on me for trusting it, but they were masked as Etsy customer support. How low handed it was. The only reason I know it was WERT was because I saw the address after the fact that it wasn't in fact Etsy at all but a 3rd party. 100% scam, I want my money back now!
May 1, 2025
Unprompted review
Reply from Wert
Hi Raymond,
We’re very sorry to hear about this experience, it sounds really frustrating. We wanted to clarify that Wert is a regulated payment service provider, and we do not offer any customer support services on behalf of Etsy, nor do we initiate outbound contact with users for card verification.
From what you described, unfortunately it sounds like a phishing scam where fraudsters impersonated Etsy to appear legitimate and misused our service. If any transactions were processed through our system, we’re more than happy to investigate. Please email us at support@wert.io with any transaction details you have, we’ll try our best to assist you!
Very good post-service support
Very good post-service support. They help me and protected.
April 30, 2025
Unprompted review
Reply from Wert
Hi Fernando, thank you so much for your kind words! We’re really happy to hear that you felt supported and protected. If you ever need anything in the future, our team is always here to help!
Great support
I bought cryptos and lost my wallet, which was not yet secured, due to a defect in my mobile phone. I have a new wallet and I have secured it. The support did everything they could to transfer the cryptos to my wallet. Whether this really happens is at the discretion of those where I bought the cryptos. Support is fast, competent and friendly.
April 22, 2025
Unprompted review
Reply from Wert
Hi Uwe,
Thank you so much for the kind words! We’re really glad to hear you felt supported during a stressful situation like losing access to your wallet. It means a lot to us.
Don’t hesitate to reach out anytime — always happy to help!
I was also ripped off by someone using…
I was also ripped off by someone using this platform on POSHMARK. You are the devil and will get what’s coming to you! Stealing money from hard working people! Go to HELL
April 23, 2025
Unprompted review
Reply from Wert
Hi Amanda,
We’re so sorry to hear about your experience, it must feel bad. We wanted to clarify that we have no relationship with Poshmark and we do not initiate outbound contact with users there.
From what you described, unfortunately it sounds like a phishing scam. If you believe our service was misused, please email us at support@wert.io with any transaction details you have, we’ll try our best to help you figure out what happened.
they steel my money
I became a victim of fraud on Etsy and my money was wrongly credited to your account. I did not make the payment but unfortunately confirmed it and the money is gone. I ask you to send my money back or I will deal with the police and lawyers!
April 22, 2025
Unprompted review
Reply from Wert
Hi Adéla, we’re very sorry to hear about what happened. We understand how upsetting it must feel to realise you’ve been a victim of fraud.
We wanted to clarify that, however, we have no relationship or affiliation with Etsy.
If you believe our service was misused in your case, we’d love to look into it right away. Please reach out to us at support@wert.io with any available details. We'll try our best to assist!
Be careful you will be scammed
Wert operates by taking card payments on websites what you will not realise until it's too late is that you are not paying on the website via card, you are actually buying cryptocurrency from wert and then transferring that to the website. That is why websites that won't get access to card payments typically will go through wert because they are willing to work with anyone. I have personally been scammed through wert and they are not willing to help or provide support.
April 22, 2025
Unprompted review
Reply from Wert
Hi Alan, thank you for taking the time to share your experience.
To clarify: Wert helps users buy cryptocurrency directly with their cards. However, we do not operate the websites where you might use the purchased crypto afterward.
If you believe our service was misused in your case, we’d love to look into it right away. Please reach out to us at support@wert.io and tell us more about what happened. We'll try our best to assist.
If I could give zero I would… 2…
If I could give zero I would… 2 payments out of my account tuat says WERT I have not dealt with this company nor do I have a clue of who they are and yet 2 payment totalling £192 left my account on Saturday, when I contacted the customer service they replied that my money was stuck in their system I said why is my money anywhere near your systems to which wert customer service replied and I quote ‘ haha free Palestine’ so wert if your reading this your online system is flawed somewhere and you have a hacker, I have no idea where you have got my details from but I’ve reported this to the police along with the screenshots of the messages I was getting from someone claiming to be a customer service rep for your company
April 20, 2025
Unprompted review
Reply from Wert
Hi Lee, we’re really sorry to hear about this experience!
We want to assure you that the message you received is absolutely not from our team. Our support agents would never respond in such an inappropriate or unprofessional manner.
We take these matters very seriously and would love the opportunity to look into this further. If you haven’t already, please reach out to us via our official support email: support@wert.io. If you can share any relevant details, we’ll do our best to assist.
This company stole £364 from through…
This company stole £364 from me through their fraudulent Etsy bank verifcation and are refusing to return my money. I have reported this to my bank and will be reporting to the UK police.
April 15, 2025
Unprompted review
Reply from Wert
Hi! We’re really sorry to hear what happened. We wanted to clarify that, however, we have no relationship or affiliation with Etsy or any bank verification services.
If you believe our service was misused in your case, we’d love to look into it right away. Please reach out to us at support@wert.io with any available details. We’ll do our best to assist you!
You pieces of trash continue to rip…
You pieces of trash continue to rip people off! I read all reviews and have disputed all charges. Almost $300 stolen and I just lost my job! You people are the worst and karma will feed you.
April 15, 2025
Unprompted review
Reply from Wert
Hi MacKenzie,
We’re truly sorry you’re going through this, that must be tough, especially at such a difficult moment in your life.
We are absolutely not okay with anyone misusing our system, and we take these situations very seriously.
If you'd like to share any details with us, please reach out at support@wert.io. We’ll try our best to assist you through this.
THIEVES ...STOLE FROM A CHILD
THIEVES ...THEY STOLE 680 EUROS FROM A CHILD...FROM A CHILD... ...VERIFICATIONS OF 340 TWICE AND THEN ANOTHER REQUEST FOR 222. . WORSE IS THAT THEY SET UP TO TAKE MORE PAYMENTS AGAIN ON 4TH MAY ...HE IS 16 AND WORKED FOR 6 WEEKS FOR THAT MONEY ...GIVE IT BACK MRCR and Wert...you should be ashamed of yourselves...I am going to post this literally everywhere I can find a platform ...you are the lowest of the low ..GIVE HIM BACK HIS MONEY ...HE GOT PHYSICALLY SICK WHEN I HAD TK EXPLAIN WHAT HAPPEND AND CRIED FOR 2 DAYS ..
April 4, 2025
Unprompted review
Reply from Wert
Hi Lucy, we’re so sorry to hear you’ve gone through this, it sounds incredibly frustrating. Wert does not allow underage users to make purchases through our platform, and we do not provide any verification services.
We completely understand your distress. If you believe our service was misused in your case, we’d really appreciate it if you could email us at support@wert.io and tell us more, we’ll do our best to assist you!
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