Wessex Water Reviews 

1. Meter changed and now leaks - without letting me know, after informing them of the issue.
2. Bill in creased from £20 to £37.50 while my account is in credit...why ?
The account is a complete mess!

sewage drain blocked and overflowing.. Reported (call centre answered quickly and very user freindly)... jetting team arrived within 2 hours, amazing... Paul was exceptional... Reassuring, freindly... Efficient... Sorted blockage and explained drain layout and ownership..... Very impressed indeed with overall response.. Paul's a credit to wessex water.. Thank you..

Brown-coloured water from kitchen cold tap. Live Chat: Magdalena advised 30 minute flush and sent me URL to claim £5 flush credit on next bill. Water ran clear. She phoned me after 40 mins to check progress. Magdalena's instructions were very clear and helpful. Email received later confirming credit to come. Thank you, Wessex Water.

Jamie was outstanding .
He arrived and put draining rods down, then flushed with water which released the fluid. He wasn’t satisfied that the water didn’t flow away sufficiently. He spent time putting a camera down and found the problem. His attention to detail was very good. There are people that do a job, but he stands out as someone who genuinely cares about his role and is exceptionally good at it.
He is a credit to your company.

Query resolved

I’m an OAP and received a call (as I had tried to talk to their robot on the phone) asking me if I needed help and I said I wanted to remain on the priority register. Very helpful and sorted.

David Coles was excellent in identifying and solving the sewer pipe blockage which was several houses away in the pipe loop. Re 065055737001

I attended a Wessex Water drop-in session recently at Ilminster library to thank Mark Bell for resolving an issue raised with him at an earlier session.

Previously, I had the impression that events like this are a box ticking exercise designed to make companies look good, rather than being of practical use, but in this case I was wrong. Mark was able to show me on his laptop a picture of our driveway and meter and arranged for the required work to be carried out.

Water companies come in for a lot of criticism (rightly so in many instances), but Wessex should be given credit for an initiative which was really useful. I saw other customers receiving similar assistance (sometimes with considerable patience!)

I had a wonderful advisor. By the name of Konstantin who helped me sort out my worries over my unexpected large bill, in a kind and patience manner. Konstantin manged to help me solve this quickly. Being very helpful by listening to me, and was forthcoming with quite a few different solutions. Until I had the best solution. Many thanks Konstantin an excellent advisor that should be praised up

Jordan was super helpful & patient! Easy experience using the chatbot on the website.

Prompt and knowledgeable experience. Thanks

Could "chat" with a real person!

Anees was kind all the time and helped me solving my issue.

Important point; Customer support agent needs to stop asking if customers need anything else during the conversation, it makes us feel like they are in hurry to end the chat.

Overall rate is 10 I feel that my issue was solved

Was very helpful and sorted my request out without any problems so ty the staff was brilliant.

Konstantin was very helpful. Unfortunately the reference I was given failed at 2 post offices, so I will have to wait for the new paperwork.

We had to call out Wessex Water due to an overflowing drain. It was a tricky job, involving the drainage system of 4 separate houses. Jamie worked into the evening through the darkness, and succeeded in solving the problem. Excellent.

Excuses and delays but partially put right with a crew attending around 20:00 Hrs to execute a temporary fix with a more permanent fixture soon thank you wessex water.

I cannot praise Wessex Water enough. I queried an extremely high bill. I was able to speak to someone almost instantly after ringing. The person concerned was extremely helpful and kind and assured me my concerns would be looked into. This did indeed happen without the need for me to chase. Everyone I spoke to were absolutely fantastic, please accept a sincere and a very much appreciated thank you.

The lady Clare Crocker was absolutely excellent polite helpful. A great representative for wessex water amazing