Great service from initial contact until work completed. A rat problem was traced to a broken sewer in the garden. The team, Ben Cartmell & Martin Lye, were excellent. From lifting my patio, digging... See more
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Review summary
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Broadstone matters - Lots of water leaks about at the moment keeping Wessex Water busy . Leakage identified and promptly fixed within a couple of days. After the recent rain the work was rather wet a... See more
Company replied
Reported leak, which turned out to be from the water meter connection. Call Centre staff were very helpful. Visited by Mark who quickly identified the problem but stop tap would not fully isolate, cal... See more
Company replied
The 2 staff I have dealt with recently at the Claverdon Down Bath office (in order to increase water supply feed into a new commercial unit) have been exceptional in: a) they are able to find th... See more
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Company details
About Wessex Water
Written by the company
Every day we treat and supply 275 million litres of water and collect, recycle and dispose of millions of litres of waste water safely back into the environment.
Our three million customers live in south west England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire.
As well as delivering essential services, we also support communities throughout our region by offering free resources to schools and colleges and providing financial and volunteer support to local charities.
Our customers rate our services highly and we are recognised by the regulator Ofwat as one of the top water and sewerage companies in England and Wales.
We love to receive customer feedback - good and bad - as it helps us to continually improve our services.
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Contact info
Claverton Down Road, BA2 7WW, Bath, United Kingdom
- 0345 600 4 600
- www.wessexwater.co.uk
4.5
Excellent
15K reviews
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Fast and reasonable reply
September 10, 2026
Reply from Wessex Water
Hi Jasmin, thank you for taking the time to leave your review. It's great to know you are happy with how quickly we responded to your query. Please let us know if there is anything else you need and we will be happy to help. Lucy 😊
Great CS!
Read, understood and checked my records of the ongoing problem. Great CS from Wessex!
September 10, 2026
Reply from Wessex Water
Hi Steve, thanks for the review!
It's lovely to hear you received great customer service during your live chat today, the team work hard to provide the best customer service possible so it's great any record of an ongoing issue was read and understood.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
More incompetent failure to deliver
Complete failure to undertake the work claiming that access was as problem when basic research from your pervious installation should have indicated that this is a narrow road . Made worse by the failure of your operative to explain tha his vechicle was too big to negotiate the narrow road and promise to complete the work today. Why did you not send a smaller lorry?. Your claim to be interested in customer service is a facility. Our neighbours, inconvenienced by the road closure think the problem relates to worjk on our property when it is entirely due to the incompetence of the Environment Agency and the water connection to their hut.
September 9, 2026
Reply from Wessex Water
Hi, thank you for your review, I’m sorry for the frustration and inconvenience caused by the postponed work.
I understand you have now spoken to our works manager James, who has explained that although advanced warning signs were erected to make the residents aware, access was still limited and due to the road being narrow with no sufficient area for the lorry to turn, the work didn’t go ahead on the grounds of safety.
We appreciate your comments regarding previous visits to the area and understand why this led you to question our access arrangements. However, access conditions can vary on the day, and our operatives must always make decisions based on the conditions they encounter at the time, with safety remaining our highest priority. With this in mind, we will be using a smaller vehicle to ensure that the job is completed on our return visit.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Reply from Wessex Water
Hi Stephen, thank you for the review.
It's great to hear the issue was resolved quickly.
Just to reassure you, our live chat operatives are real people, however if you do prefer to contact us directly our phone lines are available 24/7 on 0345 600 4 600. Natasha
Quick and fast response to solve my…
Quick and fast response to solve my bill query .
September 9, 2026
Reply from Wessex Water
Hi Prem, thank you for your kind review. We're glad we could resolve your bill query quickly and provide a fast response. If you need anything else, please don't hesitate to contact us again. Lucy 😊
pond
I just asked about I had over 40 fish and it was like pea soup and Wessex said yes fill the pond because of welfare of fish I was so grateful
September 9, 2026
Reply from Wessex Water
Hi, thanks for your review.
It's great to hear you received useful advice from our live chat team today. They pride themselves on providing a first-class service and I'm glad this was no exception.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
James Mitchell came today to fit a…
James Mitchell came today to fit a smart meter under the kitchen sink.
He was punctual, polite, helpful and knowledgeable.
He took the time to go and get a part for an unrelated issue, and even paid for it!
Altogether a very pleasant appointment.
September 9, 2026
Unprompted review
Reply from Wessex Water
Hi Suzie, thanks for your five-star review and for these kind words.
I'm pleased to hear that James provided such excellent service during your smart meter installation. It's great to know that he was punctual, polite, knowledgeable, and willing to go the extra mile to help with an unrelated issue.
Your feedback will be passed to James, and I'm sure he will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
Holly
Holly, the operator dealing with my call was very helpful, professional and resolved my initial query.
September 9, 2026
Reply from Wessex Water
Hi Gary, thanks for sharing your experience of contacting us and Holly is very happy to know that you felt she was helpful and professional when resolving your query. Please don't hesitate to reach out to us again, if we can be of any further assistance. John 😊
Wessex Water Response to Problem
The service was excellent and the old drain cover was replaced in the timescale advised. Thank you.
The two engineers, Charlie Taylor and William Carter, were very polite and carried out a good repair. They are a credit to Wessex Water. Thank you also to the call centre advisor who also gave an excellent service.
September 7, 2026
Unprompted review
Reply from Wessex Water
Hi Peter, thanks for leaving us a review.
I'm pleased to hear that your drain cover was replaced within the timescale advised and that you were happy with the service you received.
It's great to know that Charlie and William provided such a positive experience. We pride ourselves on delivering a five-star service, so I'm pleased this was no exception.
Your feedback will be passed to Charlie and William, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
WW were great from the start and So were the contractors Lynwood
WW were great from the start. The 2 guys Ben and Will from Lynwood’s civil engineering were also spot on. Perfect job, the manhole covers were replaced well and great care taken to leave the grass looking perfect. Would definitely recommend.
September 9, 2026
Unprompted review
Reply from Wessex Water
Hi, thanks for your review.
I'm pleased to hear that you had a great experience from start to finish and that Ben and Will from Lynwood's civil engineering impressed you with their workmanship and professionalism. We pride ourselves on delivering a five-star service, so I'm delighted this was no exception.
Your feedback will be passed on to everyone involved, and I am sure they will be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. James
So professional
So professional, prompt , courteous , knowledgeable..Georgie was really supportive and helpful
September 9, 2026
Unprompted review
Reply from Wessex Water
Hi Iain, thank you for the great review!
It's a pleasure to hear Georgie was professional, prompt, courteous and knowledgeable during your live chat today.
The team work hard to provide the best customer service possible so it's great to read your comments.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
There was a blocked drain effecting my…
There was a blocked drain effecting my property. I rang Wessex Water and they had a drainage engineer on site within two and a half hours. David Mitchell was polite efficient. He cleared the blockage and did a CCTV inspection of the drains. Before leaving he gave me a clear summary of the work he had done. A very responsive company. Thank you.
September 8, 2026
Unprompted review
Reply from Wessex Water
Hi Julie, thank you for the lovely review!
I'm sorry to hear you experienced a blocked drain however it's great to read David managed clear and CCTV the area effected.
Your feedback will be pasted to David, and I'm sure he'll be very pleased.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Reply from Wessex Water
Thanks for the review, Jean!
I'm so pleased to hear the customer service you recieved was very helpful.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Dani was a really lovely member of…
Dani was a really lovely member of staff, friendly but very professional.
September 8, 2026
Unprompted review
Reply from Wessex Water
Hi, thank you for the great review.
It's great to hear Dani was friendly and professional during the visit.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
The problem I sought to correct…
The problem I sought to correct shouldn’t have occurred in the first place. However a chat line call did seem to get it resolved quickly.
September 8, 2026
Reply from Wessex Water
Hi Gillian, thank you for taking the time to leave a review following your conversation with us via our online chat service.
I'm sorry to hear you had difficulties initially but it's great to know we were able to get this resolved quickly for you. If however you do need any further assistance, please don't hesitate to reach back out and we'll be happy to help.
Thanks, Molly :)
Not very helpful with answers to my…
Not very helpful with answers to my questions . seemed very text book replies .
September 7, 2026
Reply from Wessex Water
Hi Kevin, thank you for taking the time to leave us a review. I'm sorry to hear that your experience on live chat did not feel as helpful as you had expected.
During your chat yesterday, Monday 7 September we unfortunately still hadn’t obtained the permit from the council, which is required in order to complete the necessary repairs as safely as possible, I’m sorry if this wasn’t clearly explained during the chat. I’m pleased to confirm this is now in place, and works are scheduled to start today, Tuesday 8 September.
I completely understand how frustrating it must be to see water leaking during a Hosepipe ban, we appreciate you taking the time to report the issue.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday, quoting reference 064955197001. Natasha
Query resolved speedily and politely
Query resolved speedily and politely. Magdalena was extremely helpful and professional at all times. Very pleased with the response.
September 7, 2026
Reply from Wessex Water
Hi Ron, thanks for the great review!
I'm so pleased Magdalena was helpful and professional during your live chat and managed to resolve your query speedily and politely.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Natasha
Reply from Wessex Water
Hi Leigh, thanks for taking the time to leave us a review. I'm so glad that you felt contacting us was a great experience and that it was very quick. We're here to help, so please do reach out to us again, if we can be of any further assistance. John 😊
Easy to use the customer service chat
Easy to use the customer service chat.
Thank you!
September 7, 2026
Reply from Wessex Water
Hi Garbriel, thanks for leaving us a review and I'm glad that you found it was to easy to use our Live Chat service. Please contact us again if we can be of any further help. John 😊
Very helpful staff and very friendly
Very helpful staff and very friendly, probably the best service I’ve had in quite a while so good on Wessex water
September 4, 2026
Unprompted review
Reply from Wessex Water
Thanks for the great review, Mark!
I'm so pleased to hear you think our service is excellent.
If you have any further queries, please don’t hesitate to contact us at 0345 600 4 600 (available 24/7 for emergencies) or via live chat from 8am to 6pm, Monday to Friday. Jodie
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