Decided to have my boiler serviced this year by Western Fuel, so glad I did. They provided a brilliant service. Engineer Kameron turned up on the dot and gave boiler a thorough service. He noticed my... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We always get excellent service from Western Fuel, whether that's an oil delivery or our boiler services. Our engineer Matt is knowledgable, friendly and knows how to keep our boiler going! We have t... See more
Company replied
Superb! After contacting several other suppliers they were the only ones that would actually give you a quote for a price per litre. All the others just expect you to give them your payment details wi... See more
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Unbelievably quick service. Our tank had run out over the weekend and I rang first thing Monday morning and the oil arrived by midday! Everybody from the phone operator to the driver were super. And t... See more
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Company details
Written by the company
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations.
Contact info
197 Bristol Road, TA6 4BJ, Bridgwater, United Kingdom
- 01278 431451
- info@westernfuel.co.uk
- westernfuel.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Be very cautious!
Ordered oil in December, a failed delivery due to access which was promptly resolved. Then they just didnt turn up, days they said they would deliver then didnt even attempt this which went on for a month. On days we were told that the delivery was due we were at home and waiting for this to happen, ensuring there would be no issued, only to be notified that they would not deliver to my property leaving me low on oil and having to arrange an emergency delivery at a much higher cost. Extremely poor service.
I would like to add to my review as the reply is incorrect. There was only one incident of you being unable to deliver and evidence has only been provided for that time. Every time I was advised that a redelivery was due, I was vigilliant with access, I was always at home and my office overlooks my garden and I saw noone enter my garden, I had no knock on my door. My original order was on 17th December and now I am dangerously low on oil, I dare not turn on my heating as I work from home I am freezing.
January 19, 2026
Unprompted review
Reply from Western Fuel
Good Morning,
We’re sorry to hear about your frustration and appreciate the opportunity to clarify what happened.
The delays were not due to any unwillingness to deliver, but arose from issues involving the third-party company the order was placed through, which will lead to delays in communication. The initial delivery attempt was unsuccessful because access to the property was blocked. Following this, we were unable to reattempt delivery until authorisation was provided, as approval is required before a further attempt can be made. This unfortunately caused additional delays outside of our direct control.
When a second attempt was arranged, the driver had to abort the delivery on site due to obstructions in the garden, specifically dog mess that prevented the safe pulling of the delivery hose. For safety and hygiene reasons, the driver was unable to proceed under those conditions.
We fully understand how stressful it is to be low on oil, particularly during the winter months, and we regret that the situation resulted in the need to arrange an emergency delivery elsewhere. We strive to provide a reliable service and are sorry that, in this case, a combination of access issues, safety concerns, and third-party processes led to a poor experience.
For urgent or potentially problematic deliveries, we would always recommend dealing directly with us, as this allows you to speak directly with the team arranging your delivery and helps issues to be resolved more quickly. - JW
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Late delivery and no compensation
We ordered oil through Boiler Juice who used Western Fuels to supply it. They delivered 10 days late with no explanation for the delay. We ran out of oil. Both Western Fuels and Boiler Juice denied any liability and refused to compensate us
Don’t use them!
December 19, 2025
Unprompted review
Reply from Western Fuel
Good Morning,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were dissatisfied with the delivery; however, we would like to clarify the timeline referenced. Having reviewed our records, the delivery was one day later than scheduled, not ten days as stated. The short delay was caused by an unexpected lorry breakdown, which was unfortunately outside of our control.
We appreciate that any delay can be inconvenient, and we regret the disruption this caused. That said, we take great pride in the reliability of our service, and a one-day delay is not reflective of a prolonged service failure.
As your order was placed via a third-party supplier, it is subject to the terms and conditions agreed to at the time of ordering. Delivery times, liability, and compensation arrangements can vary when ordering through third parties, and these terms are set by the supplier rather than ourselves.
If you believe the delivery details above are incorrect, or if there is additional information we may not be aware of, please do let us know. We would be more than happy to investigate further, as maintaining our service standards is extremely important to us.
Thank you - JW
The Venezuelan effect?
What a shame. Having checked prices on Jan 4th, my neighbours and I, three customers, were about to place orders (which means the vehicle only travels from depot to village once, a 68 mile round trip), this morning, the 5th, and they're now the most expensive supplier by some margin. 3 customers, all within 100 yards of each other, disappointed.
January 5, 2026
Unprompted review
Reply from Western Fuel
Good Morning,
Thank you for taking time to leave a review. I completely understand your disappointment, especially given the effort you and your neighbours made to coordinate orders.
Because our pricing is linked to live stock prices and availability, it can change throughout the day. If you see a price you’re happy with, we would always recommend placing the order at that point, the website will hold that price for 15 minutes while you complete checkout. Unfortunately, once that window passes, any new order is subject to the current live rate.
At this time of year, prices can be particularly volatile due to increased seasonal demand along with events around the globe. To ensure supply and our ability to fulfil orders, we often have to purchase additional fuel at higher rates, and these increases are reflected in our prices. While it may sometimes feel like a dramatic jump, it’s mainly driven by market conditions and supply.
We do appreciate customers coordinating deliveries where possible, and it’s genuinely regrettable that the price change prevented that on this occasion. I’m sorry we weren’t able to offer a competitive rate the following day, but prices do move both up and down, so it’s always worth keeping an eye on them.
Thank you again for taking the time to get in touch, and I hope we’re able to assist you at a better price in the future. - JW
Kameron handled our boiler maintenance…
Kameron handled our boiler maintenance excellently and discovered water in the tank, suggesting it would need attention soon. We chose to upgrade with a new tank and base, and Noah visited promptly to assess our requirements. Both Kameron and Noah represent Western Fuel exceptionally well; their expertise and customer service are top-notch.
December 30, 2025
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you for your kind review. We are delighted that you were impressed with both Kameron and Noah. Our engineers pride themselves on their expertise and service and we are please you feel we lie up to our standards. I have passed your lovely feedback onto management. We look forward to your next boiler service.
Have a great day! - JW
100% recommend
Massive shout out to Harry Wayne who went above & beyond today and is a credit to your company
100% recommend Western Fuel
I can see why they are the leading fuel supplier...
December 20, 2025
Unprompted review
Reply from Western Fuel
Good Morning Janet,
Thank you for your lovely review! We are pleased to see that you were impressed with Harry's service and that you recommend us as a company. I have passed your kind words onto Harry and the rest of the team.
Have a lovely New Year! - JW
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Always an excellent and friendly service
December 10, 2025
Unprompted review
Reply from Western Fuel
Good Morning,
Thank you for your kind feedback! We are delighted to see that you continue to be impressed with our service. We look forward to delivering to you again in future!
Have a lovely Christmas! - JW
I telephoned on Friday afternoon
I telephoned on Friday afternoon , to be told someone would call back… that didn’t happen..I rang on Monday first thing as I had no heating or hot water .. It was a very cold weekend…
An engineer came Tuesday …. Managed to give me hot water but no heating more parts needed.. Matt returned did an amazing job..
I would like this company to have a vulnerability register.. This would enable the elderly at risk anyone with a disability where heating and hot water essential.
If big companies an offer this , it s something I would like this company to consider..
November 21, 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Vanessa,
Thank you for taking the time to share your feedback with us, and we're truly sorry to hear about the inconvenience you experienced over the weekend.
We understand how difficult it must have been being without heating and hot water, especially in the cold weather. Calls that come in later in the day, particularly on Fridays can occasionally be picked up the next working day during peak periods, and we apologise that you didn’t receive the expected call-back on this occasion.
We’re glad, however, that our engineers were able to attend, restore your hot water, and that Matt was able to complete the work to your satisfaction.
We also genuinely appreciate your suggestion regarding a vulnerability register. Supporting customers who may be more at risk is extremely important to us, and your feedback will be shared with our management team as we review ways to improve our service and prioritisation process.
Thank you again for your comments and for giving us the opportunity to put things right. If you ever need further assistance, please don’t hesitate to get in touch. - JW
This company is just brilliant.
This company is just brilliant.
They have never been an issue .
Last night i ordered an emergency top up of heating oil and expected it Monday and it arrived within 12hours of ordering . Top service . Thank you so much
November 21, 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Claire,
Thank you for your kind review. We are delighted to see that you have been impressed with our service and have never had an issue with us. We are pleased we were able to get out to you quickly and look forward to delivering to you again in the future.
Have a great week! - JS
Wouldnt recommend
Had my boiler serviced, which was running perfectly prior to service. The next day it stopped working and had to call them back out. Was told a different part had failed so had to have it replaced. I said it was a bit of a coincidence it happened the day after the service and was told it’s just one of those things. So another large bill was paid! The next week the boiler stopped working again and wasn’t charged for the call out but only after a big battle and assistance from Dan, who was great. Told I needed another different part, which they never got in, even after me calling to check & them confirming they would chase the order. So no boiler working for 2 weeks. Got a different company to replace boiler as totally lost confidence in western fuels customer service & work. Wouldn’t recommend.
November 3, 2025
Unprompted review
Reply from Western Fuel
Good Morning,
Thank you for your feedback, and we’re sorry to hear about your experience.
When we attend a boiler for the first time with no service history, it can be very difficult to anticipate any underlying issues that may have been developing beforehand. The routine service we carried out was completed correctly, but unfortunately what you were told is accurate — after long periods of minimal use, parts can fail as soon as the heating is switched back on for the winter. These issues are often not present or not noticeable during the final period of use the previous season.
We always recommend booking annual servicing during the summer months. This gives time to ensure the boiler is running smoothly before it’s needed again and helps avoid unexpected breakdowns and callouts at the start of the colder months along with the usual delays on parts for older boilers which aren’t generally carried in stock by local merchants.
We’re also assuming that the other service company came to a similar conclusion but opted for a full replacement rather than attempting further repairs — which is always our final option due to the significant costs involved. That said, we’re glad you now have a new boiler installed and are back warm and comfortable during this cold period.
We appreciate you taking the time to share your concerns and are pleased that Dan was able to support you. We’re sorry that we weren’t able to restore your confidence on this occasion. If you would like to discuss this further, please feel free to get in touch.
Thank you - JW
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Very honest professional company.
Very honest professional company.
Tanker driver found split in my oil tank spoke to Weston Fuel. Harry and Noah came to install the new tank excellent workmanship. Everything was left neat and tidy. Also buy my fuel from from Weston Fuel price is always fair Thank you all for the the great service.
November 13, 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Rosemary,
Thank you for your lovely review! We are delighted to see that you were impressed with Harry and Noah's tank installation. I have passed your kind words onto management.
We aim to provide the best rates for our customers and are glad you find us to be fairly priced. Thank you for your continued support!
Have an excellent rest of your day! - JW
Matt has been servicing our boiler for…
Matt has been servicing our boiler for many years and the service we receive has always been exceptional. He is always helpful and explains everything that he has done for the service. He is an asset to the company.
November 7, 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Heather,
Thank you for your kind review. We are delighted to see that you continue to be impressed with Matt's servicing and helpful approach. I have passed your lovely feedback onto management. We look forward to your next boiler service.
Have an excellent day! - JW
Unbelievably quick service
Unbelievably quick service. Our tank had run out over the weekend and I rang first thing Monday morning and the oil arrived by midday! Everybody from the phone operator to the driver were super. And that even after I had asked them to match another quote. I always try to support the local firm and with Western Fuel I have never been disappointed.
November 3, 2025
Unprompted review
Reply from Western Fuel
Good morning,
Thank you for your kind review. We are delighted that you were impressed with our speedy delivery. We always try our best to help our customers as quickly as possible when they run out of oil and are glad we were able to deliver to you promptly.
It is great to see that you were pleased with the service from our office staff and driver. I have passed on your feedback to management. Thank you for your continued support. We look forward to your next delivery!
Have a fabulous day! - JW
Buyer beware
As a long standing customer, I looked up the price per litre on Western Fuel's own website: I was given a price of 60.5p a litre. On ringing Western Fuel to enquire about the price and possibly place an order, they quoted 69.3p a litre! Almost a £90 difference on my potential order ..needless to say, I went elsewhere as I felt they were profiteering from customers who for whatever ever reason do not have access to the internet. Come on Western Fuel, this was your own website and your own telephone number....do better and meanwhile, buyer beware, do your homework!
November 3, 2025
Unprompted review
Reply from Western Fuel
Good Morning,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with your recent experience.
We understand your concern regarding the difference in pricing between our website and our telephone orders. Our online pricing is automated and allows us to group deliveries efficiently across the areas we cover from our seven local depots. This helps us offer the best possible value at that time for customers placing and paying for their orders upfront through the website.
Telephone orders, on the other hand, include a more tailored service based on pricing on the day to suit individual requirements and busy schedules. These orders also carry additional operational and administrative costs, including credit terms and staff input, which are reflected within the pricing.
That said, we always aim to be as fair and competitive as possible, and we’re more than happy to review pricing where we can to help our customers.
Thank you again for your feedback — it helps us continue improving our service. - JW
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Awful customer services!
I organised a new tank to be fitted be western Fuels, they quoted, I accepted and paid a £1000 deposit on the same day, they came two weeks later and the minute the fitter left I sent over the remaining £1600, 5-6 days later I get a blank email apart from in big bold red letters to pay the remainder even though I had sent it several days earlier, no name on the email, no niceties, just red bold letters to pay! I emailed back as soon as I received the email and simply said that I had already paid and that I did not appreciate the very quick unnecessary email for a reminder to do something I had already done and again several days later, I've received nothing back, no apology, no gratitude for paying so quickly! The fitter did a great job, but customer services needs a lot of work before I would consider recommending this company to anyone else!
October 7, 2025
Unprompted review
Reply from Western Fuel
Good Morning Matt,
Thank you for taking the time to share your experience with your recent tank installation. We’re pleased to hear that the installation of your replacement tank itself went well and that you were happy with the work.
We’re extremely sorry, however, for the experience you had with the follow-up communication. Please be assured this isn’t the level of service we strive to provide. Unfortunately, as your account was newly set up, the deposit payment wasn’t correctly allocated to your final invoice, which triggered the automated payment reminder email.
We fully understand how frustrating this must have been, especially after you had settled the balance so promptly. We’re currently reviewing both the process and the wording of these reminder emails to ensure this doesn’t happen again and that our communication is clearer and more considerate in future.
Thank you again for bringing this to our attention — your feedback helps us improve the service we offer to all our customers. - JW
Exceptional
Another great delivery came a day early and driver, who was very polite, rang bell to ask if it was okay to fill tank, he is a credit to the company. Easy ordering. Would certainly recommend.
October 16, 2025
Unprompted review
Reply from Western Fuel
Good Morning,
Thank you for your kind review! We pride ourselves on customer service and are pleased you were happy with our driver, prompt delivery and ordering process. Thank you for recommending us. We look forward to your next delivery.
Have a great day! - JS
Quality Company, Quality Fuel, Delivered Quickly
Been using Western Fuel for many years, they have never let me down, they are a Quality Company delivering Quality Fuel, at very reasonable prices and also delivered quickly by their Quality delivery people.
You will receive 5 Star service from this company.
Western Fuel, Bristol Rd, Bridgwater TA6 4BJ
October 17, 2025
Unprompted review
Reply from Western Fuel
Good Morning John,
Thank you so much for your lovely review! We are delighted that you have been impressed with our price and delivery drivers. Thank you for your continued support. We look forward to delivering to you again!
Have a great day! - JS
Amazing Company to deal with
Amazing Company to deal with, easy to place an order on the website, great communications to tell me firstly the date they are arriving, then confirmation they have delivered, drivers are excellent, no fuss, nothing is too much trouble, this is my 3rd order in a village just outside Bridgwater, will never use anyone else, completely hassle free from start to finish. Highly recommend - Well done Western Fuel Bridgwater.
October 15, 2025
Unprompted review
Reply from Western Fuel
Good Morning,
Thank you very much for your lovely feedback. We pride ourselves on our customer service and are delighted to see that you appreciate our communication and our drivers. Thank you for recommending us. We look forward to your next delivery.
Have an amazing day! - JS
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Excellent service
Excellent service - really good delivery driver thanks
October 14, 2025
Unprompted review
Reply from Western Fuel
Good morning Greg,
Thank you for your kind review. We are pleased you were impressed with our driver and service!
Have a great weekend! - JS
Rayburn Service
Having found it difficult to find a company/engineer who was willing to service my Rayburn.
I recently had mine serviced by Mark O assisted by Harry from Western Fuel. They were amazing, very thorough, particular and very knowledgable.
I would highly recommend to use this company to service your Rayburn/Aga. Lots of other local companies no longer want to service these appliances so it was very reassuring to find a company and engineers who are passionate and enthusiastic about their business and the service they provide.
Excellent .. highly recommend
October 6, 2025
Unprompted review
Reply from Western Fuel
Hi Jon,
Thank you for your kind review! We are pleased to see that you were impressed with your Rayburn service by Mark and Harry. I have passed your lovely feedback onto management. We look forward to your next service.
Have a great day! - JS
I have been a client of Western Fuel…
I have been a client of Western Fuel and they have never let me down. I had the boiler service today. As always Matt has been clean and efficient and passed my 20 year old plus boiler safe for another year and I will have peace of mind. Thank you all at Western Fuel.
October 2, 2025
Unprompted review
Reply from Western Fuel
Good Morning Susan,
Thank you very much for your kind review. We are delighted to see that we have never let you down and that you were impressed with Matt's service! I have passed your lovely feedback on to the team. We look forward to your next boiler service.
Have a lovely day! - JS
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