Decided to have my boiler serviced this year by Western Fuel, so glad I did. They provided a brilliant service. Engineer Kameron turned up on the dot and gave boiler a thorough service. He noticed my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We always get excellent service from Western Fuel, whether that's an oil delivery or our boiler services. Our engineer Matt is knowledgable, friendly and knows how to keep our boiler going! We have t... See more
Company replied
Superb! After contacting several other suppliers they were the only ones that would actually give you a quote for a price per litre. All the others just expect you to give them your payment details wi... See more
Company replied
Unbelievably quick service. Our tank had run out over the weekend and I rang first thing Monday morning and the oil arrived by midday! Everybody from the phone operator to the driver were super. And t... See more
Company replied
Company details
Written by the company
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations.
Contact info
197 Bristol Road, TA6 4BJ, Bridgwater, United Kingdom
- 01278 431451
- info@westernfuel.co.uk
- westernfuel.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered within 24hrs of order
Delivered within 24hrs of order. Very fast, easy transaction. Thankyou👍🏻👍🏻👍🏻
January 18, 2025
Unprompted review
Reply from Western Fuel
Good Morning Ben,
Thank you for your great review! We pride ourselves on our promptness and are delighted that we could get to you so quickly. We hope to deliver again to you in the future!
Have an amazing day! - JS
Advertisement
Great service
Great service. It really helps when you can book an AM or PM delivery. Polite staff able to answer phones on a Saturday morning is awesome. Well done Western Fuel!
January 18, 2025
Unprompted review
Reply from Western Fuel
Good Morning David,
Thank you for your lovely review. We pride ourselves on our customer service and do our best to fit around our customer's schedules. We are glad you were impressed.
Have a great day! -JS
We ran out of oil and they managed to…
We ran out of oil and they managed to squeeze in a next day delivery which was a life saver. Great service.
January 18, 2025
Unprompted review
Reply from Western Fuel
Good Morning Dan,
Thank you for your kind review. We are glad we could help you out last minute and pleased that you were impressed wit our service! We hope to deliver again to you in the future.
Have a great day! -JS
Excellent service nothing was too much…
Excellent service nothing was too much trouble very quickly delivered the Oil then kindly closed the garage door from me.
January 17, 2025
Unprompted review
Reply from Western Fuel
Good Morning John,
Thank you very much for this excellent review. We pride ourselves on our promptness and customer service and are glad you were impressed. We hope to deliver again to you next time.
Have a lovely day -JS
Once again A +++ delivery and service
Once again A +++ delivery and service
January 17, 2025
Unprompted review
Reply from Western Fuel
Good Morning Mrs Keedwell,
Thank you ever so much for your kind review! We are so pleased that you were impressed and look forward to delivering to you again.
Have a great day! - JS
Advertisement
Great service
Great service, polite driver, happy to chat for a few mins, usual good service. See you again soon.
December 16, 2024
Unprompted review
Reply from Western Fuel
Good Morning Steve,
Thank you for this great review! We are so pleased that you were happy with our driver's service. I have passed your feedback on to the team. We look forward to delivering to you again in the future.
Have a lovely day! -JS
Western Fuel Domestic Boiler Service
WF Engineer, Harry, attended my mother's property in Jan 2025 to perform an annual boiler service. He was friendly, professional and thorough - and found faults the engineer Rob we'd had the previous year (who wasn't from Western Fuel!) should've found and rectified on his visit, as the lower flexi hoses and pump had been clearly leaking for a very long time.
WF are not the cheapest service by any means, but you get what you pay for. I'd pay the £ extra every time to have piece of mind and total confidence that the boiler was working correctly after a Western Fuel service visit.
January 14, 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Maureen,
Thank you for your lovely review! We are delighted that you were impressed with Harry's attitude and engineering skills. You can always trust that you get what you pay for when it comes to our servicing. Our OFTEC qualified engineers are as thorough as possible and have extensive knowledge about boilers and tanks.
Have a lovely day! - JS
Emergency Call-out - fantastic service
Jack took my call and after a short wait on hold was able to arrange an engineer for within the hour on a Saturday. Harry arrived within 25 mins of me making the call. He was polite and quickly ascertained the issue - a faulty photoelectric cell. He fixed the issue and then stayed to make sure the system was working properly before he left. He explained everything clearly. A credit to your company. Thank you to both Jack & Harry for their excellent service.
January 18, 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Helen,
Thank you for this excellent review. We are pleased that you were impressed with Jack's customer service and Harry's engineering skills and professionalism. Our engineers are OFTEC qualified and therefore have extensive knowledge on boilers and heating systems. I have passed your feedback on to the team.
Have a lovely evening! -JS
Always an easy fuss free service
Always an easy fuss free service. Drivers are courteous and efficient.
January 13, 2025
Unprompted review
Reply from Western Fuel
Good Morning Jonathon,
Thank you for your lovely review. We aim to make the ordering process as simple as possible for our customers and pride ourselves on our efficiency. We are delighted that you were impressed!
Have a wonderful day! -JS
Advertisement
We’ve always had a great experience…
We’ve always had a great experience with Western Fuels, quick delivery and they always send an email the day before then a confirmation message to say it’s been delivered. Lovely customer service and the delivery team are always so friendly and professional.
January 10, 2025
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you kindly for your lovely review. We are pleased you appreciate our prompt delivery, communication and customer service. We look forward to delivering again to you in the future!
Have a great day! -JS
Great service
Great service. Excellent staff with efficient service. Delivery in good time with minimum fuss (the delivery was from a narrow road). Competitive price. What not to like!
January 10, 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Andrew,
Thank you for your great review. We are pleased that you were impressed with our prices, promptness and service. We look forward to the next time we deliver to you.
have a lovely day! -JS
First class all round.
This company consistently provide excellent service. They always deliver on time and keep you advised straight away if there is any unforeseen problem. Their drivers are polite, efficient and never quibble about awkward access issues…..they just take it in their stride.
January 8, 2025
Unprompted review
Reply from Western Fuel
Good Morning John,
Thank you for your lovely review. We are glad you appreciate our communication and customer service. Our drivers do everything they can to accommodate our customers requirements. We are pleased you were impressed and look forward to delivering to you again.
Have a lovely day! -JS
Reliable and good price. for 3 years…
I’ve been with Western Fuel for 3 years now. They are always competitive on price snd most important reliable. They always deliver on or usually before their quoted date.
January 11, 2025
Unprompted review
Reply from Western Fuel
Hi Laurence,
Thank you for your lovely review. We are delighted that you find our prices competitive and our service reliable! We look forward to delivering to you again next time!
Have a lovely day! -JS
Advertisement
Not all super heroes wear capes
Having been very badly let down and left without oil for over 3 weeks (my only source of heating and hot water) during the coldest period of the year by a company whom I had used for over 10 years, Western Fuel stepped up and came to my rescue. Very helpful office staff, a happy, friendly driver/delivery man and an emergency delivery within 2 days. I will be staying with them and highly recommend their service.
January 9, 2025
Unprompted review
Reply from Western Fuel
Good Afternoon,
Thank you very much for this lovely review. I am so pleased we were able to help you out promptly in your time of need. We pride ourselves on our friendly customer service and are glad you were impressed with both our office staff and our driver. We look forward to delivering to you again!
Have a lovely evening! - JS
Amazing service from a brilliant team
We ran out of oil on the coldest day of the year. Western fuel were here first thing next day which is amazing. Thank you so much for amazing service
January 9, 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Donna,
Thank you for your kind review. I am pleased we could get out to you so quickly and glad you were impressed. You are most welcome for the service. We hope to deliver again to you in future!
Have a great day! -JS
Quick efficient service
Quick efficient service. Arrived quickly which helped us as we were running low
Price competitive
January 9, 2025
Unprompted review
Reply from Western Fuel
Good Afternoon Richard,
Thank you for your kind review. We pride ourselves on our efficiency and competitive prices and are glad you were impressed. We hope to deliver again to you next time you need fuel.
Have a great day! -JS
Nice guy, did the job.
January 10, 2025
Unprompted review
Reply from Western Fuel
Hi Anthony,
Thank you for leaving us a review. We are pleased you were impressed with our service and hope to deliver again to you in future.
Have a nice day! -JS
Advertisement
Reply from Western Fuel
Hi Jaqueline,
Thank you for your kind review. We are pleased you were happy with our service.
Have a great day! -JS
First class service
First class service. Friendly professional driver. Great price they can't be beaten . I have used many others but these are the best.
January 8, 2025
Unprompted review
Reply from Western Fuel
Hi Mark,
Thank you for your kind review. We take pride in our competitive prices and friendly service and are pleased you were impressed. We look forward to the next time we deliver to you.
Have a lovely day! -JS
Very happy with my first order…
Very happy with my first order from Western Fuel, all went well from initial phone call to delivery. Great service. Will use them again.
January 8, 2025
Unprompted review
Reply from Western Fuel
Good morning Linda,
Thank you kindly for this lovely review. We are glad you were pleased with our customer service on the phone and our delivery process. We look forward to delivering to you again!
Have a great day! - JS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.