ITC Reviews 

734
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company, consistently showcasing the outstanding quality of their personalized holidays. Customers frequently praise the professional staff for their exceptional helpfulness, personalized attention, and deep local knowledge when crafting wonderful travel itineraries. Many consumers mention receiving first-class service from start to finish across various international destinations. People note that every single journey is meticulously tailored to individual preferences, ensuring completely smooth logistics ranging from private airport transfers to wonderful boutique hotels. Travelers emphasize that the highly responsive support team reliably manages all arrangements, providing constant reassurance and making complex long-haul vacations entirely stress-free.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional agents who listen carefully... See more

Staff

Customers expressed great appreciation for the staff, highlighting exceptional service and attention to... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting the personalized planning and wonderful... See more

Location

Consumers find location to be a source of great satisfaction, highlighting hotels situated in perfect spots... See more

Customer service

Reviewers highlight high satisfaction with the customer service, noting that agents are extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic holiday. This holiday exceeded all expectations. Nikhil our main travel agent was exceptional! He tailored our trip to India by “ interviewing “ us to find out what we expected... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Peter Sallis again to find a resort that meets our family needs and taste. Forte village was great we had an amazing time. The whole process with Peter and ITC was simple from sta... See more

Company replied

Rated 5 out of 5 stars

We had a fabulous two week holiday travelling around Sri Lanka. This was the fourth time that have used ITC to arrange a holiday for us. We were looked after Nikhil who was excellent from beginning to... See more

Company replied

Rated 5 out of 5 stars

First Class and exceptionally professional Holiday Company. Used another Company similar to Inspiring Travel. That is where the comparison ends. ITC were brilliant all the way through the process... See more


Company details

  1. Tour Operator

Written by the company

ITC has been leading the way in creating personalised luxury travel experiences for over 50 years. As the original luxury travel experts, we curate only the most exceptional experiences, tailoring them into bespoke escapes with meticulous care and attention. Our portfolio offers access to the world at its finest, from exclusive private residences to personalised yacht charters and prestigious live sports events, all with every detail seamlessly taken care of. Through our highly attentive team of travel concierge experts, we’re not here just for one holiday, but to be your trusted travel partner for all of life’s most precious moments.

Exclusively Tailored Travel

Written by the company

Leading the way in personalised luxury holidays across the world for over 50 years.

Contact info

4.9

Excellent

TrustScore 5 out of 5

734 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(734)

77 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from the ITC team

Great service from the ITC team. They made suggestions which ticked all the right boxes, and then made the booking experience very smooth. The holiday was tailored to us and was perfect. The great service continued up to and after departure. Couldn’t be more pleased!

September 2, 2026
Unprompted review
ITC logo

Reply from ITC

Thank you for your fantastic review. We're so pleased to hear you enjoyed your holiday and that our team helped make the booking process smooth and enjoyable. Your lovely comments mean a great deal to us, and we look forward to welcoming you back again soon.
Best wishes, Gemma - Customer Resolutions

Rated 5 out of 5 stars

Amazing service from Peter Sallis agin…

Amazing service from Peter Sallis again to find a resort that meets our family needs and taste. Forte village was great we had an amazing time. The whole process with Peter and ITC was simple from start to finish with all the admin and chasing taken care of so we could just turn up and enjoy.

August 29, 2026
Unprompted review
ITC logo

Reply from ITC

Dear Simon,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear you had such a positive experience and that everything met your expectations. I'll be sure to pass your kind comments on to Peter; he'll be thrilled to receive your feedback. We hope to help you plan another memorable holiday in the future.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Great service with a smile, as always!

Great service, as always, from the company, and Denise as our contact. Always go above and beyond to help us out . We have specific needs , and every effort is made to accommodate these, and always with a friendly, no problem approach. That's why we have been with the company for 35 years!

August 4, 2026
Unprompted review
ITC logo

Reply from ITC

Dear Jamie,
Thank you for taking the time to leave such positive feedback. We're delighted that you were happy with both our service and your holiday. Your comments are greatly appreciated and will be shared with the team. We look forward to assisting you again in the future.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Having travelled with Inspiring Travel…

Having travelled with Inspiring Travel several times, my recent trip to the Amalfi coast was another example of the care and attention they put into their work.
Peter takes time to understand what I want from a trip and then sorts everything.
I'll definitely be travelling with Inspiring Travel again.

August 13, 2026
Unprompted review
ITC logo

Reply from ITC

Dear Sarah,
Many thanks for your wonderful review. It means so much to our team to know that our service made a positive difference to your holiday experience. I'll be sure to share your comments with Peter. We hope to hear from you again when you're ready for your next trip.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

A professional service from start to…

A professional service from start to finish. The service agent was very knowledgeable and went out of his way to provide all the information we needed to make our booking which included speaking to the hotel with spacial enquiries, booking accommodation at the departure airport, car parking and arranging flights rot coincides with our desire to fly as direct as possible and with lie flat beds along the way. Well done ITC, we've used you several times in the past and will continue to do so in the future.

August 1, 2026
Unprompted review
ITC logo

Reply from ITC

Dear Christopher,
Thank you for your kind review. We're so pleased to hear everything went well and that you enjoyed your holiday. We really appreciate your recommendation and look forward to helping you create many more fantastic travel memories.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

A very happy demanding client.

I cannot commend Nick Upperton enough.He was given a complex brief first thing in the morning , for a trip to Thailand. By mid afternoon he had responded , we booked in the evening. Having dealt with ITC, on a number of occasions, I should not be surprised but his knowledge and attention to detail were outstanding.

July 29, 2026
Unprompted review
ITC logo

Reply from ITC

Dear Geoff,
Thank you for your lovely feedback. It's wonderful to know you had such a positive experience from start to finish. We truly appreciate you taking the time to share your thoughts and hope we can help plan your next adventure.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Booked our second trip with Inspiring…

Booked our second trip with Inspiring Travel ( big shout out to Nick Upperton) as our first experience to Japan was so good. Once again Nick has sorted out our adventure with care and speed. He has created an amazing itinerary based on our likes and dislikes and showed his local knowledge brilliantly. Can’t recommend him and Inspiring Travel enough

July 30, 2026
Unprompted review
ITC logo

Reply from ITC

We're delighted to receive your five-star review. Thank you for choosing us to arrange your holiday and for sharing your experience. Your feedback will certainly be passed on to Nick, who will be very pleased to read your comments. We hope to assist you again in the near future.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

A fabulous holiday in Sri Lanka

We had a fabulous two week holiday travelling around Sri Lanka. This was the fourth time that have used ITC to arrange a holiday for us. We were looked after Nikhil who was excellent from beginning to end. All his suggestions enhanced our holiday and the choice of boutique hotels was spot on. The team on the ground were also great. Will definitely be using ITC again and can highly recommend their services.

July 1, 2026
Unprompted review
ITC logo

Reply from ITC

Dear David.
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear you had such a positive experience and that everything met your expectations. I'll be sure to pass your kind comments on to Nikhil, he'll be thrilled to receive your feedback. We hope to help you plan another memorable holiday in the future.
Best wishes, Gemma - Customer Resolutions

Rated 5 out of 5 stars

Fantastic travel company, 5 STARS service!

I was impressed by Peter's service from ITC, he answered all my questions in a timely way, is courteous and also offered the best price out of the 3 agents that I'd talked with. He also followed up before the flight for Barbados landing forms , checked in when we were there and after the holiday was over. Impeccable service from start to finish. Thank you, Peter!

July 11, 2026
Unprompted review
ITC logo

Reply from ITC

Thank you for your fantastic review. We're so pleased to hear you enjoyed your holiday and that our team helped make the booking process smooth and enjoyable. Your lovely comments mean a great deal to us, and we look forward to welcoming you back again soon.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Holidays

the staff have always been great and very helpful , Julie Evans as been a fantastic help on our last Holiday and the holiday we have booked for September.Thanks once again Malcolm Evans

June 15, 2026
Unprompted review
ITC logo

Reply from ITC

Dear Malcolm,
We're delighted to receive your five-star review. Thank you for choosing us to arrange your holiday and for sharing your experience. Your feedback will certainly be passed on to the team, who will be very pleased to read your comments. We hope to assist you again in the near future.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

We had the most amazing experience using Inspiring Travel

We had the most amazing experience dealing with Inspiring Travel. They organised the most fantastic trip to India for us - we used Nikkil - he was patient and gave us great advice about what to do from start to finish. We were thoroughly spoilt and were made to feel very special everywhere we went. We knew nothing about where to visit and what to see and Nikkil was great with everything. We cannot thank them enough

June 7, 2026
Unprompted review
ITC logo

Reply from ITC

Thank you for your fantastic review. We're so pleased to hear you enjoyed your holiday to India and that Nikkil helped make the booking process smooth and enjoyable. Your lovely comments mean a great deal to us, and we look forward to welcoming you back again soon.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Wonderful Dubrovnik holiday

We have booked many holidays with Peter Sallis from ITC so we knew this would be another wonderful holiday and indeed it was. Peter recommended a fantastic hotel The Excelsior which was a perfect location to explore Dubrovnik and the surrounding area. We had a beautiful room with a terrace overlooking the old town of Dubrovnik.
Peter is always knowledgeable and cares about your holiday. He is always extremely patient when booking taking you through the various options available ensuring that you holiday is tailor made to you personally. All documents are emailed promptly and Peter contacted us prior to departure and during our holiday to ensure everything was going well. I consider this excellent customer service. Thank you Peter. We will be in touch soon to book our next adventure!

June 18, 2026
Unprompted review
ITC logo

Reply from ITC

Dear Angela,
Thank you for your kind review. We're so pleased to hear everything went well and that you enjoyed your holiday. We really appreciate your feedback and look forward to helping you create many more fantastic travel memories.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Great service

Great service when we thought we were going to need to delay our departure due to a dental problem. They came up with alternative flights etc. Managed to get the dental problem fixed, even at a weekend and went ahead as scheduled. Thank you ITC.

June 8, 2026
Unprompted review
ITC logo

Reply from ITC

Dear Henry,
Many thanks for your wonderful review. It means so much to our team to know that our service made a positive difference to your holiday experience. I'll be sure to share your comments with your travel consultant. We hope to hear from you again when you're ready for your next trip.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

I would like to say a huge thank you to Daisy Liston and the Inspiring Travel company

I would like to say a huge thank you to Inspiring Travel, and especially Daisy Liston, for creating the most incredible honeymoon experience for us.

I was planning the honeymoon as a complete surprise and hadn't told my wife-to-be where we were going. From my very first conversation with Daisy, I knew we were in safe hands. She immediately put my mind at ease and made the entire process feel effortless. All I explained was that I wanted somewhere beautiful where we could relax for a few days, enjoy some shopping, and travel business class to make our honeymoon even more special. From that point on, Daisy and the team took care of everything.

The level of service and attention to detail was exceptional. Every aspect of our trip was carefully planned, and it was clear that the team genuinely cared about making our honeymoon unforgettable. From the moment we arrived at Heathrow, we were looked after. Being met by one of their partners to assist with check-in was a fantastic touch and made revealing the surprise destination to my new wife even more memorable.

We flew with Etihad, which was an amazing experience in itself. Unfortunately, due to the conflict involving Iran, I had to cancel our return stopover in Abu Dhabi. This happened quite late in the process, but the team at Inspiring Travel handled everything with professionalism, understanding, and efficiency. What could have been a very stressful situation was dealt with seamlessly, and I am incredibly grateful for their support.

To make matters more challenging, a delayed departure from Heathrow caused us to miss our connecting flight, which affected our seaplane transfer to the hotel. Once again, the team went above and beyond. While we were travelling, they acted quickly to resolve the issue, and after sending just a short email, everything was sorted without any hassle on our part. Knowing that someone was there to help, even while we were away, gave us complete peace of mind.

Daisy's dedication, knowledge, and genuine care made all the difference. She wasn't just helping us book a holiday; she was helping us create memories that will stay with us for a lifetime. I cannot thank her enough for everything she did, and I am equally grateful to the wider Inspiring Travel team for their outstanding service.

Our honeymoon was everything we had hoped for and more, and that is largely thanks to the hard work, professionalism, and kindness shown by everyone involved. I would wholeheartedly recommend Inspiring Travel to anyone looking to plan a special trip. Thank you again, Daisy and the entire team, for making one of the most important moments of our lives so perfect and stress-free.

May 24, 2026
Unprompted review
ITC logo

Reply from ITC

Thank you for taking the time to leave such positive feedback. We're delighted that you were happy with both our service and your holiday. Your comments are greatly appreciated and will be shared with the team. We look forward to assisting you again in the future.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Amazing Laos and Cambodia trip

Seamless holiday taking in Bangkok, Laos and Cambodia. The local agents could not have done more to accommodate us, including additional side trips and excellent restaurant/bar recommendations, tailored to our particular wishes. Inspiring Travel were available when needed and had plotted a route that perfectly built up to a few days in Angkor Wat, before some relaxation in the Gulf of Thailand.

March 13, 2026
Unprompted review
ITC logo

Reply from ITC

We're so grateful for your five-star review. Knowing that you had a great experience is exactly what we strive for. Thank you for your kind words, and we hope to help you discover another amazing destination very soon.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Very helpful!

May 12, 2026
Unprompted review
ITC logo

Reply from ITC

Thank you for your five-star review. We really appreciate your support and are so pleased to know you had such a positive experience. We hope you'll think of us again when it's time to plan your next holiday.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Excellent holiday

Excellent holiday, great hotel - everything very smoothly organised by Inspiring Travel.
Frank Holloway.

April 25, 2026
Unprompted review
ITC logo

Reply from ITC

Thank you for your wonderful review. It was a pleasure assisting you with your travel plans, and we're delighted you enjoyed every aspect of your holiday. We truly appreciate your feedback and look forward to helping you again.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

Our trip to India

Our trip to India was amazing and so interesting. The itinerary was brilliantly put together by Nikhil Chhibber from the company and tailored to our requirements with such attention to detail. The local support and hospitality that was arranged for us in India was the best we've ever experienced. I can therefore highly recommend the company and in particular Nikhil, who will ensure you will experience the trip of a lifetime!

March 16, 2026
Unprompted review
ITC logo

Reply from ITC

Thank you for your lovely comments. Customer satisfaction is incredibly important to us, so it's wonderful to hear that you had such a positive experience. We'll ensure your travel consultant receives your feedback. We hope to welcome you back again soon.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

ITC was excellent and in particular Chris Ford

I had been using ITC for many years prior to COVID usually for vacations in the Caribbean so it was only natural that I went back to them this time and I was not disappointed. I asked Chris Ford to
put a package together including flights flights, a Seabourn cruise and another stay in Barbados and he was outstanding from start to finish with constant , helpful updates in the build up and even during our holiday. Accordingly, I haven’t the slightest concern in recommending ITC and thank you Chris

March 13, 2026
Unprompted review
ITC logo

Reply from ITC

Thank you for leaving us such a lovely review. We're pleased to hear you enjoyed your holiday and that our team provided the service you expected. We hope to have the pleasure of helping you again very soon.

Best wishes,
Gemma – Customer Resolutions

Rated 5 out of 5 stars

We have travelled with Inspiring Travel and never felt so secure with any other company

We have travelled with Inspiring Travel numerous times now, using the sister company Rainbow for our breath taking African Trips and directly with Inspiring for India. In our opinion, having used many of the other major well known travel companies there is none to touch Inspiring for their attention to detail, willingness to get you what you want, where you want and how you want. In particular we have worked with Craig for our safaris and he does a truly wonderful job, squeezing every ounce out of our money to get us the best trip imaginable. For India we have worked with Mr Nikhil Chhibber, and it reflects on no one to say he is in a class of his own. He takes your holiday so personally, perfects everything he can effect and springs the most amazing surprises. Nikhil is always just seconds away on the phone no matter where you are in the world. He needs cloning but it's just not possible. Use this company you will not regret it.

March 6, 2026
Unprompted review
ITC logo

Reply from ITC

Thank you so much for your kind words and your five-star review. We're delighted that you had such a positive experience and that we could play a part in your holiday. We truly appreciate your feedback and look forward to helping you plan your next adventure.

Best wishes,
Gemma – Customer Resolutions

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look