Westfield Health Reviews 

3,072
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,806 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the online claim process for being straightforward, quick, and very simple to navigate without confusion. Many consumers note that benefit payments are transferred directly to bank accounts within just a few days after submission. Reviewers often point out the helpful support and reliable service received when managing their healthcare claims. Some reviewers were not happy with having to provide additional doctor approvals or repeatedly send information already submitted. A few consumers also mentioned experiencing unexpected delays, communication gaps, or difficulties when waiting for their claims to be fully processed.

What people talk about most

Claim

Customers consistently note positive experiences with claim procedures, highlighting the clear instructions,... See more

Payment

Customers expressed great satisfaction regarding the payment process, frequently highlighting that funds are... See more

Service

People report positive experiences with service, frequently highlighting quick and professional payouts... See more

Response time

Users describe positive interactions with response time, highlighting fast processing and quick payouts for... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Progressive benefits - Great range of practioners who can be selected - good processes - quick to pay - lovely lovely staff! I am an advocate!! Well done Westfield Health

Company replied

Rated 5 out of 5 stars

Been with Westfield for over 20 years. Can depend on it meeting my requirements for Optical, Dental and podiatry Plus many other areas in emergency, hospital admission for my husband etc. Very trust... See more

Rated 5 out of 5 stars

claiming was easy on the westfield form,straight to the point and no long medical terms that you can,t understand.The claim was paid out within a week straight into my bank account,

Rated 5 out of 5 stars

Westfield is wonderful, always prompt, lets me know the money has gone into the bank, it's very clear what I have left which helps me decide for instance on which glasses to buy. I've been with them... See more

Company replied


Company details

  1. Health Insurance Agency

Information provided by various external sources

Award winning health insurance and wellbeing solutions for yourself, your family or your business.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(3,072)

1,692 reviews in the last 12 months

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Rated 5 out of 5 stars

Been with Westfield for over 20 years

Been with Westfield for over 20 years. Can depend on it meeting my requirements for Optical, Dental and podiatry Plus many other areas in emergency, hospital admission for my husband etc.
Very trustworthy and a quick payment if entitled to it.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Always a 5star experience

Always a 5star experience - thanks again for dealing with my query and claim so efficiently and speedy! Super team member helped me. It's a refreshing experience having a team that are knowledgeable, professional and able to help. Thank you 🙂

September 2, 2026
Unprompted review
Rated 4 out of 5 stars

Its a relatively good experience

Its a relatively good experience, however the questions and tick boxes have changed over the last two years. It would have been easy to overlook certain aspects of the claim process. If it aint broke why change it.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

Massive complaint, cancelling my subscription

Because I claimed before my account had refreshed, I am not entitled to a refund ,Because the receipt date was too early ,which I didn't realise!!

September 8, 2026
Unprompted review
Westfield Health logo

Reply from Westfield Health

hello David

I'm so sorry to hear of your disappointment. It would be good to talk with you about your claim, and your policy terms. If you'd like to call our Customer Helpline one of our advisers will be happy to speak with you.

Best wishes
The Westfield Team

Rated 1 out of 5 stars

Would not recommend

I have spoken to so many different people and departments at this point over weeks and still awaiting a final update from them over something that should be straightforward to bring up on my account their end i.e what policy did my company renew.

September 3, 2026
Unprompted review
Westfield Health logo

Reply from Westfield Health

Hello Victoria

We understand how frustrating this issue has been for you .
The information you requested has now been emailed over to you .

Best wishes

The Westfield Team

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