Westgate Resorts Reviews 

Where to start. This company is the worst hotel & resort company I ever dealt with. They pressure you to buy a timeshare with them, promise you the world. When it comes to deliver on their promises they fall short. Their resorts are disgusting, their customer service is terrible, and they trap you with a contract, high mortgage rates, and lifetime increasing maintenance fees. RUN, don't even give them the time and day.

I found Westgate Resorts to be satisfactory. The room was clean, but the service was mediocre. The amenities were fine, though nothing particularly impressive.

Our stay Westgate Resorts was pure bliss. The staff's attention to detail and the range of family-friendly activities made it a vacation we will remember for years to come.

I recently stayed at Westgate Resorts for a conference. The facilities were excellent, though I felt that some of the services, like housekeeping, could have been more efficient.

From the moment we arrived, Westgate Resorts felt like a home away from home. The resort had an excellent selection of restaurants, and the spa treatments were divine. We will be back!

RUN!!!! Get away from these scammers!!!

The location of Westgate Resorts is beautiful, and the room were very comfortable. I just wish the resort had more outdoor seating areas to enjoy the views. Otherwise, a great experience!

We were dragged in by offers of a breakfast during a trip to universal back in May of this year and it was fine until it wasn't now they are trying to get "maintenance fees and taxes out of us of 1600 or better "anyone who loves theirs wanna buy mine you can have it

Don't get a timeshare from Westgate just been a headache since I purchased one they don't care just want your money purchased in April or May 2024 and still same issue going on presently

The villa at Westgate Resorts was spacious and comfortable. I had a relaxing stay, though I think the resort could benefit from more entertainment options in the evenings.

The Westgate Resorts villa we stayed in was exquisite! Between the spacious interiors and the state-of-the-art kitchen, we couldn't have asked for a better vacation home.

The experience with this company from the very beginning has been nothing short of a nightmare, marred by deceit, manipulation, and outright cruelty by the sales team.

On August 24, 2021, my mother, her husband, my 3 children and I went to Westgate Palace located at 6145 Carrier Dr. in Orlando, Florida, for breakfast under the ruse that we would attend a short presentation in exchange of free tickets to Universal Studios.



The sales presentation I attended was a masterclass in deception, led by individuals who seemed to take pleasure in crafting a web of lies so intricate, it was designed to ensnare unsuspecting prospects. We started talking with a gentleman that started asking questions directly to my mother. Keep in mind that my mother is elderly, and she tires very easily, and the questions were all super-fast with the ill intent of confusing and tiring her out. They never mentioned there would be fees every year, in the form of a maintenance fee. This maintenance fee would always increase, going up by at least 5% every year. It was also never mentioned that it would be a lifelong debt that her grandkids would go on to inherit nor was it mentioned that there would be multiple weeks blocked off. Their tactics were not just aggressive; they were cruel. They mocked my financial situation, scoffed at my inability to afford lavish vacations, and used this as a battering ram to push me towards signing a contract. Documents were thrust in front of me with a demand for a signature, no explanation offered, no time allotted for review. Critical information was deliberately withheld, including the vital fact that I had a legal right to rescind the contract within a specific timeframe. It's clear I was subjected to a calculated scam, preyed upon by a team well-versed in exploitation and deceit. The practices employed by the Westgate sales team were not only unethical but cruel, and I refuse to be bound by an agreement that was forged under such tricky circumstances.

I had a great stay at Westgate Resorts, but I expected more from the dining options. The villa was fantastic, and the service was good, but the food choices were somewhat limited.

We write this review today to describe the HORRIFIC experience we endured due to the false promises made to us by Westgate. We were offered a week’s stay at a discounted price if we participated in a short information session with no requirement of purchase. We went to the meeting with no intention or interest in buying a timeshare but more so in a plan to take our children to Disney parks after the required meeting.

When the presentation started, they quickly separated us from other attendees, and had our own salesperson who seemed to have a perfect answer for every question we asked. We declined, as we did not want to visit the same resort every year. He told us specifically that because Westgate Town Center is so popular being close to Disney, we would have no problem trading our week with other resorts. They told us we could pay a “small fee” to use exchange companies like Interval World to trade and go to other resorts or could also apply the week to book Disney Cruises. At this point, we were more than 3 hours in, and our daughters were waiting to go to Disney. We were not allowed to leave until after we saw a tour of the facility, which was another hour of driving around the property, where they showed a brand-new unit and promised our unit would be identical, as all unit, once remodeling was complete would be the same.

The next day we went back and told the salesman that we made a mistake and wanted to cancel. He told us we couldn’t cancel but instead would discuss the situation with his supervisor. After waiting a long time again, the supervisor came in and told us that we couldn’t cancel the contract but could change to a different unit they had just got back due to foreclosure.

Although we were relieved to have switched to a less expensive unit at that moment, we are furious that the staff knowingly lied to us about the LEGAL rescission period and all the false promises they made to us.

Over the past two years we have experienced a myriad of issues regarding the cost, availability, and general usability of our timeshare. The lack of information during our sales presentation (and overall misinformation) resulted in us purchasing a timeshare that wasn’t properly explained. To date, we have not used the timeshare nearly enough to justify its cost, which mainly comes down to the lack of availability. We are fed up with lies and deceit and want to get out of this nightmare as soon as possible. During the sales pitch, the representative kept pitching latest ideas and trips to convince us to buy. In fact, they specifically mentioned that I would have access to Disney theme parks as a benefit of upgrading my contract. I received a letter dated 9/1/22 claiming that our Vacation Traveler account was expiring or had expired, even though we weren't owners at that time. Mentioning a requirement to complete occupancy within 27 months of the contract date, with a copy of the letter attached. I couldn't get any assistance to understand this additional contract. I didn't want to feel trapped again, especially with Westgate potentially adding charges to my credit card and pressuring me to spend more on the Vacation Traveler account. Several different managers, higher up in the chain of command, offered us supposedly better deals on maintenance fees and lower mortgage amounts. Despite my repeated refusals, they wouldn't let us leave and kept presenting different figures to confuse us. Everything they do is rooted in deceit and distraction to fraudulently seize your money!

The purchase of Westgate Resorts timeshare has been the worst ill-advised decision we have ever made. The misrepresentation of Westgate only continues to get worse as more customers have come forward with the same complaints and cases even worse based on online reviews, there are some true horror stories, just like ours! We have since tried to rent out our timeshare to a 3rd party.  When asked for the dates of availability for stays we were not able to get confirmation. The 3rd party scheduler has stated that Westgate Resorts would not allow them to confirm dates needed. We were told that availability would never be a problem at Westgate. That was false. We have not been able to take advantage of our timeshare even once in our 3.5 years of "ownership." We were told that Westgate resorts would be exclusive to timeshare owners. Also, false. We regularly find rooms available to the public via third-party booking platforms such as Expedia or Hotels.com. We were told we'd be able to profit and build equity with this timeshare. Not only is this false, but it has been a net negative asset for us as it is a heavily cost burdensome for us. So not only do we not use our timeshare, but we also are paying a heavy price for all sorts of lies from a greedy sales team.

I celebrated my birthday at Westgate Resorts, and the staff went the extra mile to make it special. The villa was immaculate, and the birthday cake they surprised me with was delicious!

Our weekend at Westgate Resorts was everything we hoped for. The infinity pool was stunning, and the sunset views were breathtaking. Highly recommend for a peaceful retreat.

My trip to Westgate Resorts was enjoyable. The amenities were excellent, but I feel like the entertainment options could be updated a bit. Still, I had a fantastic time!

I found Westgate Resorts to be mediocre. The room was tidy, but the service was ordinary. The amenities were satisfactory, but not exceptional.