Westland Insurance Group Ltd. Reviews 

Sometimes you'll work with the occasional person that's a great individual, but such a bad company overall. Everyone is new, lots of people don't seem to be properly trained. Mistakes on simple ICBC transactions, rude managers when you come back to ask them to fix their mistake. If you have issues with home insurance, it's hard to reach people to get answers, even harder to reach someone who is knowledgeable about the Westland product. Overworked stressed staff handling home insurance policies was my entire experience.

Efforts to support me as a long term client were terrible in all ways … slow and insufficient email responses, no concern for my situation, very little effort to find me a solution even when asked and a disrespectful tone when speaking over the phone.

After shopping around and finding other brokers who had a much more helpful attitude I was able to find comprehensive coverage for my vehicle at much more reasonable cost than what they were able to obtain.

Kala Dean, is a great automobile agent to consider if you are looking for an auto insurance agent!

My mother has had her home insurance through Westland for decades. She learned prices are better elsewhere with better coverage and clearer policies. She is trying to cancel her home insurance with Westland and they are making it very difficult for her asking her a lot of personal information and things you do not need to cancel a policy.

We have had insurance through Westland for many years and never had a claim.We are seniors and own our home.We recently priced house insurance through other companies and we can be insured for 75% less than Westland. The coverage is actually better as well. I advise everyone to not even consider Westland for home insurance.

Ganesh Single was very helpful and friendly.i was in on August 22 nd to renew my car insurance. thank you for your amazing and friendly customer service. This review has been written by Joanne Roberts

Kelli my broker was extremely helpful once again this year. Earlier in the year she was able to provide guidance when looking for a vehicle and corresponding insurance for my son. This Summer we needed Tennent insurance for our 17 year old at a townhouse he was to rent from the college and she was able to find us the best solution once again. She even went so far as to provide additional information for the college in regards to the insurance.

I have been working with Westland for decades. My newest agent Olga has been great! Super responsive and fast to help me out.

I really appreciated the quick responce I received from Corinna Gunnarson, she was very helpful in ensuring that all my insurance needs were met and was even able to find savings on my account. Great Insurance brokers.

can never get a hold of anyone. leave countless voices. broker who you deal with never returns calls. ask to have insurance cancel. never was. now charged for it
find someone else

Avoid Westland Insurance at All Costs Complete Breakdown in Communication
If I could give zero stars, I would.
I’ve been trying to reach Joanne Narin for over two and a half months She is the claims adjustor assigned to my file. All I got so far are crickets, in other words nothing. I’ve left repeated messages for Rose Mercer, the manager again no response. My last attempt was just last week. Still absolutely nothing.
This isn't just poor service it's a total failure. Their communication is non-existent, and the lack of accountability is staggering. I’ve never encountered a more unprofessional and unresponsive organization. If there were a lower rating than one star, they’d be buried at the bottom.
Save yourself the stress stay far away from Westland.

We just received a registered letter from Westland demanding payment for insurance that we cancelled over a month ago.

Ahmad Jichi at London branch very efficient person. Excellent, quick and fast service. Remarkable experience working with him.

I went in to renew my annual truck insurance and spoke with Kieran Anderson. He asked the right questions, listened and realized that I was over paying for what I needed. Just to confirm, he contacted ICBC and spent quite a long time listening to them explain that I did qualify for the insurance he recommended. Saved me over $200 a year. He went the extra mile to make sure I would be covered. I really appreciate it and I would recommend Kieran if you are in the Duncan office.

What a catastrophe. Dealing with Westland (Arbutus Branch) has been a complete waste of time. I simply asked about a possible claim, didn’t even file one, paid out of pocket for repairs — and still got dropped from their coverage. If you value your insurance, don’t even inquire about a claim. You’re better off paying out of pocket than risking your renewal. I’ve since moved to another provider who saw no fault and even gave me a better rate.

I recently purchased a condo where a flood occurred before possession change and Westland Insurance was the company handling the restoration. One of the worst companies I've ever dealt with. The adjuster, Sau, did a horrible job handling things. Every time there were issues, and there were many issues, he was on silent. The only time he spoke up was to give me a veiled threat if I left a bad review. They're a really bad company that hires unprofessional people to do the restorations. They aren't BBB accredited, for obvious reasons, and they hire companies that aren't accredited. Even though they aren't Better Business Bureau accredited the BBB still gives a score and it a sad C-. Avoid this company if you can.

I am a long term customer of Westland and they have had my commercial, home and auto Insurance for Over 20 years .. when it was still Prospera. Recently at the Chilliwack branch i went to get a permit. I was told I could not put a permit on the vehicle, and that I have to pay tax and register it. I went to Barton and it was not a problem. I am not sure if this is from the registration fee they get or not. Lately, it seem they are not so helpful to me but seem more interested i getting extras from me or finding more ways to charge me more. Very Frustrated and looking at switching brokers.

Responsive, fair, and efficient.

Thank you Vince for the excellent customer service.

Wonderful experience . Especially Megha. She is polite and harworking . Gave me a good quote. Very much satisfied with their service. I went to Prince George Spruceland Mall

i called about home insurance, and the lady was very good!! she gave me all the information i needed to know. She was very informative and very knowledeable. Great Lady to talk to on the phone!! Her Name Is Sheri Glockler. My Name is Marie Galbraith im just using this computer.