West Louis Reviews 

1,003
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were somewhat happy with their experience overall. Many consumers genuinely appreciate the quality of the apparel, mentioning that the items feel luxurious, fit nicely, and match their expectations well. Shoppers frequently point out that packages arrive in a timely manner, bringing great satisfaction with the overall delivery process and initial purchase ease. However, some people mentioned significant difficulties getting responses to emails regarding missing orders, delivery updates, or tracking information when problems arise. A few other people also felt that sizing can be quite inconsistent, with garments frequently running too small or looking entirely different from the online photographs.

What people talk about most

Product

Users describe ambiguous interactions with product, as some consumers praise the great apparel, nice... See more

Quality

Clients share ambiguous opinions on quality, with several reviewers praising the apparel as very good,... See more

Order

Reviewers mention negative feedback about order issues, noting that items never arrived, tracking was... See more

Response time

Reviewers highlight negative aspects of response time, expressing deep frustration as consumers report... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as many reviewers report fast... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The company delivered as promised but there was no tracking information. The bigger issue was the quality and finish of the jacket. Material was ok, but it has zippers that were very jagged and unexpe... See more

Rated 3 out of 5 stars

I love the clothes. The only real issue I had is that my order arrived without something and I reached out to them telling them that and although they did eventually issue me a refund, I never actuall... See more

Rated 3 out of 5 stars

I like the clothes you sell but when I placed my order, the jeans looked totally different when I received them but the shorts were great

Rated 2 out of 5 stars

I'm hoping this review will spur some action. I ordered a jacket in early September, received it in a reasonable amount of time, but it was too small for my husband. I immediately submitted a reques... See more


Company details

  1. Clothing Store
  2. also in
  3. Fashion Accessories Store
  4. Fashion Designer

Written by the company

West Louis brand offers high quality men clothing and accessories, With unique designs and approach for the modern gentleman. Designed with perfection.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.9

All reviews

(1,003)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

The products were exactly as advertised…

The products were exactly as advertised and the product quality is very good. So A plus there. Could be better communication on delivery as tracker was only on one item of the three I bought with different delivery dates. It's a small thing, against an overall very positive experience. Thank you team

January 9, 2026
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Rated 1 out of 5 stars

Jacket was way undersized

Jacket was way undersized, even though I ordered a size larger than I normally wear. When I reached out about getting a return, and exchange or a refund, no one ever responded. Clearly made overseas.

November 6, 2025
Rated 5 out of 5 stars

The pants is really comfortable and the…

The pants is really comfortable and the material is not bad.I’m glad that they make shorts like these cause I always had a very hard time finding the right shorts.Now I can enjoy wearing these shorts for the spring and summer.

February 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Buyer BEWARE

Buyer BEWARE! Websites like Thai are STEALING original designs from other brands and selling counterfeit items. Extremely low quality and obviously cheap not identical as photographed on their site, when trying to return they only reply if you used PayPal to pay for, asking to send the item to some weird address overseas when the items clearly was sent from an address in New Jersey , USA. The costumer service of this Saige is non existent at all their comments are off on instagram and that should be already a red flag. The internet is flooded with this fake sites selling low quality obviously knock off copies of what you see on the website! The worse part is you pay $90 believing you are getting the real deal for the price to find out is a cheap thing you can buy at SHEIN Temu or eBay because I’ve seen this designs flooded everywhere else for cheap dirty prices as their quality!
STAY AWAY form sites likes this WEST LOUIS and others!

February 6, 2026
Unprompted review
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Rated 1 out of 5 stars

SAVE YOUR TIME, MONEY AND SANITY AND BUY ELSEWHERE!!

Impossible to get in touch with anyone.
I spent $40 to have these items returned to China and you actually sent me the exact same jeans AGAIN.

Jeans don't fit on several levels.

VERY DISSAPPOINTED with this entire experience.

Been dealing with this since July of 2025

June 6, 2025
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Rated 3 out of 5 stars

I love the clothes

I love the clothes. The only real issue I had is that my order arrived without something and I reached out to them telling them that and although they did eventually issue me a refund, I never actually heard from them. So I was kind of left waiting. Wondering what was going on for a while. That being said, again, the clothes are great and I'll definitely still buy from them.

October 5, 2025

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