Weston Homes Plc Reviews 926

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, friendliness, and helpfulness, noting their patience and supportive approach throughout the process. Many people praise the exceptional customer service, with staff members going above and beyond to provide guidance, information, and a smooth, stress-free experience. The overall service is frequently described as excellent, with consumers appreciating the efficiency and ease of their journey, especially for first-time buyers. However, some reviewers expressed dissatisfaction with the quality of the properties, citing issues such as unfinished buildings, leaking roofs, and improper installations that were not resolved promptly. A few other people also felt that after-sales support was terrible, with some jobs being ignored or closed without completion, leading to prolonged chasing of the customer service team.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the team's attentiveness,... See more

Service

Reviewers mention positive feedback about service, highlighting the attentiveness, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as exciting, stress-free,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with their apartments,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sale of my property fell apart because of a dishonest chain and delays were significant . I found a new buyer with no chain within days. Despite this Weston Homes were patient and supportive of m... See more

Company replied

Rated 4 out of 5 stars

My shower broke early 2025. After much back and forth it was agreed it was incorrectly fitted and should be replaced. Even though it took a long time the team were always approachable, patient and pol... See more

Company replied

Rated 5 out of 5 stars

As a first time buyers, Western Homes was our realtor. We were addressed by Liliana, she truly went above and beyond to help us find our dream home. She kept us extremely well informed about the p... See more

Company replied

Rated 5 out of 5 stars

I have to say, buying this home through Weston Homes has been absolutely brilliant! We have recently purchased three new homes in the past year or so and this experience has been, without doubt the b... See more

Company replied


Company details

  1. Real Estate Developer

About Weston Homes Plc

Written by the company

Welcome to the official Trustpilot page of Weston Homes - one of the major property developers in the South East of England

Weston Homes was formed in 1987 by Bob Weston, establishing what has now become one of the major property developers in the South East of England.

Built with passion, delivered with pride.

Weston Homes has established a reputation for high quality design and build standards, delivered with a passionate desire to make a genuine difference to the lives of our customers and to leave a legacy of which we are justly proud. Continually re-assessing the marketplace, Weston Homes has combined the traditional skills of house-building with the ever-expanding opportunities created by new technology.

The company has taken a revolutionary approach to property development - many of our properties’ components are now pre-manufactured and tested in our own carefully controlled Weston-run factory, rather than on site. This enables the efficient fitting at a late stage of construction of fixtures such as kitchen worktops, wardrobes and bathroom vanity units which incorporate bespoke basins, storage cabinets and associated plumbing. This minimises wasted materials whilst maximising the quality of our brand new homes.

Weston Homes provides properties to exceed the expectations of purchasers both in terms of quality and value for money. Projects are hugely varied, ranging from select housing developments to large-scale city apartment complexes of many hundreds of homes. As well as new-build, the company has extensive experience of refurbishment and restoration work, breathing new life into historic and Listed buildings to give new purpose to Britain’s architectural heritage.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

926 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It is my first time buying a property…

It is my first time buying a property and Weston homes have made the journey so seamless with their attentiveness, efficiency and helping me complete everything in such a quick time frame. Couldnt be happier!!

May 29, 2026
Rated 5 out of 5 stars

Smoothest property purchase ever!

Purchasing my new home at Tayfen Court has been an incredibly positive experience from start to finish, and so much of that is down to Valerie and Judy in the sales team.

From my very first enquiry, both Valerie and Judy were responsive, communicative, and genuinely a pleasure to deal with. They kept me informed at every stage of the process, answered every question thoroughly, and never made me feel like I was chasing for updates. For what can often feel like an overwhelming journey, their calm and professional manner made everything feel remarkably smooth and straightforward.

What really set them apart was how patient and reassuring they were throughout. Buying a property involves so many moving parts, and knowing I had two such helpful and dedicated people in my corner made all the difference.

Most importantly, they went above and beyond at every turn. This was not just good customer service, it was genuinely exceptional care for the people they work with. I felt like a valued individual, not just a transaction.

If you are considering Tayfen Court, do not hesitate. The homes speak for themselves, loved the layout and sizes of the rooms, the finishes are beautiful too, and the team looking after you will make the whole experience a joy.

Five stars, without question. Thank you Valerie and Judy.

March 1, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with Valerie and Judy at Tayfen Court. We will share your comments with them. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Great service

Great service friendly and explained everything clearly

May 25, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with us.

Rated 5 out of 5 stars

Buying a new home

Buying a new home can be a source of pure joy and hope.
For me, it's a necessity born of grief, burnout, divorce, loss, family breakdown, made possible by Valerie acting more as a friend than an agent from the start.

May 25, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with our team at Tayfen Court. We will share your comments with Valerie.

Rated 5 out of 5 stars

Liliana is an absolute star

Liliana is an absolute star! My sister and I were welcomed by her and shown around the property. She went through all the details and answered all our questions. Shes very knowledgeable and friendly.

May 22, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Liliana.

Rated 5 out of 5 stars

Valerie and Judy looked after me…

Valerie and Judy looked after me through the whole process, which was a long one due to a failed chain on the sale of my property. Despite the nearly 3 month delay to being able to complete on my beautiful new apartment Judy was there supporting me through a very stressful time. I was worried I’d lose the apartment due to the delay but Judy really went the extra mile and then some and was integral in making sure the apartment remained mine, liaising with the other estate agents and solicitors, pushing the process forward to completion. Thank you Judy

May 21, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with Valerie and Judy. We will share your comments with them. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Fabulous experience

Having recently reserved an apartment
Judy and the team at Weston homes were professional friendly and thorough
Always there to help and communication is great

May 19, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Tayfen Court and will share your comments with Judy.

Rated 5 out of 5 stars

I had a very pleasant experience with…

I had a very pleasant experience with the Sales team at Abbey Quay. They were constantly on top of things from reservation to exchange! Couldn’t have asked for better service and support.

May 18, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Abbey Quay and we will share your comments with the team.

Rated 5 out of 5 stars

Great support throughout our purchase

We had a great experience with the Sales Team from start to finish. They explained everything clearly, provided an excellent and professional service. We really appreciated all their support and guidance along the way. Thank you!

May 18, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with us.

Rated 5 out of 5 stars

They do everything to keep the…

They do everything to keep the experience personal and try and ensure that only one person deals with you. Able to offer reasonable choices about services needed in getting the flat purchase done. We dealt with Judy except on the day that we got the keys but we knew this was going to happen. On the final day we had Valerie take us around the flat to check the meters and pick up the mail prior to getting ready to furnish it. Both of them were always attentive and helpful. They were able to understand that our son was buying the flat but not local and were able to keep both parties aware of things.

May 15, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Tayfen Court and will share your comments with Judy and Valerie.

Rated 5 out of 5 stars

Judy and Valerie are very friendly and…

Judy and Valerie are very friendly and helpful. Much appreciated.

March 16, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us at Tayfen Court. We will share your comments with Judy and Valerie.

Rated 5 out of 5 stars

As a first-time buyer both Judy and Valerie were so helpful.

As a first-time buyer, Weston Homes made the whole experience really exciting and stress free so far. The team have been incredibly helpful throughout and always happy to answer any questions I’ve had.

One thing I really appreciated was being able to view the apartment while it was still being built. It gave me a much better understanding of the space, how much room there would be, and even helped me start thinking about how I want to style and furnish it. It honestly made me even more excited to move in!

A special thank you to Judy and Valerie for all of their help and support throughout the process it’s been hugely appreciated during such a big milestone.

May 16, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Tayfen Court and will share your comments with Judy and Valerie.

Rated 5 out of 5 stars

My experience was fantastic and with…

My experience was fantastic and with all credit to Wendy. She was helpful, friendly, and not at all pushy. What made our experience really special was Wendy really took time to get to know us and understand our needs.
Thankyou, I would most certainly recommend you.

May 15, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience at Thornwood Park, Epping. We will share your comments with Wendy.

Rated 5 out of 5 stars

Lilyana was very polite and welcoming

Lilyana was very polite and welcoming, and she gave a very detailed tour of the property.

May 16, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Abbey Quay. We will share your comments with Liliana.

Rated 5 out of 5 stars

The sales team were wonderful

The sales team were wonderful, Judy and Valerie made the process seamless. They made sure my interests were represented in my purchase at Tayfen court.

January 12, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with the team at Tayfen Court. We will share your comments with Judy and Valerie.

Rated 5 out of 5 stars

Positive experience!

My experience with the sale was very positive. The team was very helpful and followed up regularly with the mortgage advisor and solicitor.

I am overall extremely satisfied with their service a year after my purchase and recommend their services!

May 15, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us.

Rated 5 out of 5 stars

Very helpful friendly good…

Very helpful friendly good communication with me

May 15, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for taking the time to leave a review. We are so pleased to hear you have had a positive experience with us.

Rated 5 out of 5 stars

New modern built flat

New modern built flat, well furnished home, good view. Winter garden loved the most. Good staff. Especially Ms Poppy being very helpful with the purchase. My purchase made very easy and hassle free. Finally my keys and new home guidance delivered by Mr Mustafa. Very grateful and happy with purchase.

January 28, 2026
Unprompted review
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Reply from Weston Homes Plc

Thank you for leaving a review. We're thrilled to hear you've had a great experience with the team at Dylon Riverside. We will share your comments with Poppy. We wish you every happiness in your new home.

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