Good company , nice range of products. Would love to see more coloured boxes , they are a bit limited on that. The limited edition range is ideal but can these be permanent ? Website is easy to us... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Truly high-quality packaging and excellent service! I was contacted four times via e-mail to make sure every detail was correct that shows how much care and attention goes into the process. O... See more
Company replied
I’m so happy to have found Westpack for my business packaging needs. I’ve ordered from them twice now and absolutely love their jewellery boxes - they’re high quality, sturdy, and have a very profes... See more
First and foremost, I love the fact that Westpack buys great packaging in bulk and is able to custom print smaller, more manageable quantities of boxes and gift bags than bulk suppliers demand. I... See more
Company details
Written by the company
Westpack sells quality packaging and displays to more than 28,000 customers, all across Europe and the US. You can find almost everything you need to run a successful jewellery shop, online shop or jewellery brand, at Westpack. Quality branded jewellery boxes, beautiful jewellery displays, excellent carrier bags, colourful pouches and much more. We are a modern, Scandinavian company, established in 1953, that delivers to all companies and brands, large or small. We take care of our customers, so with us, you are in the best hands.
Contact info
Sletten 21, 7500, Holstebro, Denmark
- +45 70 80 93 33
- sales@westpack.com
- westpack.com
4.7
Excellent
3K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I love your products, but ...
I love your products. I am ordering regularly. Sometimes it will help, to talk with a employee, not only reordering on your shop. Particularly regarding new products. And i am missing Westpack on jewellery trade shows to "touch" your products.
August 4, 2025
Unprompted review
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High-quality packaging and excellent…
High-quality packaging and excellent service!
Thank you for your products and service.
July 29, 2025
Unprompted review
They use fedex to deliver the boxes and…
They use fedex to deliver the boxes and fedex are completely useless.
The boxes are never delivered on time, sometimes it can take weeks to get them.
July 31, 2025
Unprompted review
Reply from Westpack A/S
Dear Susan
Thank you for your feedback - however I am very sorry to get the feedback based on the delivery company experience. I know this a part of the full experience and this part we can definately do somehting about.
I hope you will contact me becuase we can make sure, that you will not have delivery from Fedex anymore, if this does not work for you - then we can disconnect this transporter as a possibility on your account and find another transporter, that provides the service you expect.
In general I will though say, that we deliver many packages with Fedex and overall has a very good delivery experience and feedback from our customers, so I am very sorry to hear your story on this.
I hope that the products and service from Westpack is ok and you have good experiences on this part.
You can contact our Sales Department to have this adjusted on Sales@westpack.com or you are also very welcome to contact me directly on hha@westpack.com.
Looking forward to hearing from you.
Thank you
Kind regards
Henrik Hansen
CCO Westpack
stingy seller
We purchase jewelry boxes worth several thousand dollars each year. When I request a few samples to be included with our order, I am asked to pay $22.
Okay, the amount isn't so much the issue, but we never receive a discount or anything else. Now, we're asking for samples to see the colors we'll be using next year, and there's still no commercial gesture.
I'm not sure we'll keep Westpack as our supplier. You see, you saved €22, but you're going to lose €6,000 in revenue!
July 17, 2025
Unprompted review
Reply from Westpack A/S
Dear customer
Thank you for your feedback - though I am of course very sorry you see it this way.
We offer samples to our customers on most of our products. We print the logo on most of the products as well - it can be with Westpack logo or with your own logo.
Right now we also send the logos freight free to most countries.
Therefore we are taking a small surcharge for the samples. The cost is much less than the production and shipping cost - it is a product service we offer, as we know a lot of customers are asking for this service.
We often send them same day as you order them so you can decide very fast.
We appreciate all our customers and offer the best possible prices for our products - we also offer different prices based on the quantity you buy.
We do not have many special discounts - this is correct. We believe the product quality, low MOQ, fast delivery and good customer service are the most important factors doing business.
I really hope we will not loose you as a good customer based on this. We are of course also interested in finding good ways to save costs for you - could be based on special productions, other products etc.
I
can't find you in our system, so I hope you will contact me directly so we can talk about your experience and hopefully "get back on track" together.
Thank you.
Kind regards
Henrik Hansen, CCO Westpack
Everything was perfect
Everything was perfect, I’m impressed about all collaboration, contact and quality of the products! 🤍
July 25, 2025
Unprompted review
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Highly recommend Westpack
Highly recommend Westpack, consistently good service and value for money boxes.
July 28, 2025
Unprompted review
All was good exept for delivery
All was good exept for delivery; you are carrying it and waiting for it. FedEx first notifies about delivery of the day by email, then doesn't deliver; and late, in the evening write it will be delivered next day. And it's been over a week now.
July 27, 2025
Unprompted review
Some creases but fast and very helpful assistance
We really appreciate the prompt reaction. The assistance was very polite and has been in contact with us until the process was finally going on.
Unfortunately, even though the small paper bags were packed very tight and clean, some of them could not be used for giving as a present any more. They had various creases. But all the other looked fine and brought a lot of joy...
July 16, 2025
Unprompted review
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I received a discount code in an email
I received a discount code in an email. When I placed the order, it turned out to be invalid (a Westpack employee had to enter it). But that wasn't the worst part. I specifically requested that the shipment be held until I returned from vacation and could collect the order. Westpack assured me there was no problem, as the package wouldn't arrive that quickly anyway. Then, two days after ordering, the package arrived in Poland, but there was no one to collect it! It sat in the courier's warehouse for several days and arrived with damaged packaging (I have photos). The quality of the boxes is excellent (I've been using them for years), but the customer service and attention to customer requests are very poor.
July 11, 2025
Unprompted review
Reply from Westpack A/S
Dear customer
Thank you for your feedback - however I am very sorry you had this experience.
I know we did our best to fullfill your request sending it on a date where it should be delivered in the week you are looking for.
However in this specific case the delivery only took 2 days - sometimes it takes between 4-5 days. So delivery was much faster than expected, which is normally positive - but not in this case. I am of course sorry you experienced this service to be poor.
Damaged packaging from the distribution is not ok - this we will always handle with the transport company, that helps deliver the boxes.
I am glad you like the products and I also know my colleagues have contacted you by mail to help with this matter.
I wish you a good summer.
Thank you.
Henrik Hansen
CCO Westpack
Reply from Westpack A/S
Thank you for your review!
Superb Service
I have used Westpack since I began my small business. They have been helpful and quick to respond to questions, and have always delivered a superb product. There transparency in disclosing the country of origin of their products has been immensely helpful to me as an American customer.
July 12, 2025
Unprompted review
Reply from Westpack A/S
Hi Tony, thank you for taking time to rate us. It means a lot to us that you are happy with our services and the dedicated US website with Country of origin on all products. Our aim is to make it easier to decide what to order, knowing exactly where each item are produced. This information is often hidden on websites, so you have to go through terms & conditions to find it.
I wish you the best of luck with your new brand!
All the best - Jeanne from Westpack
Reply from Westpack A/S
Thank you, Pia. We are happy to hear that
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Nothing but positive experience
Great company: quick, flexible customization, clear visualization of end results, sensible purchase options, as well as samples for their products. Working with them has been nothing but positive experience for us.
July 1, 2025
Unprompted review
Reply from Westpack A/S
Hi Anton, thank you for the kind words! It means the world to us, that you are happy with our services.
All the best - Jeanne, Westpack
Fantastic quality and value
Fantastic quality and value , great communication ( on phone and email ) excellent customer service and swift delivery
June 30, 2025
Unprompted review
Reply from Westpack A/S
Thank you for your fantastic reveiw! We are thrilled that you are a satisfied customer and welcome you back any time.
Fast shippment and Perfect packaging!
Fast shippment and Perfect packaging!
Ty
July 4, 2025
Unprompted review
Reply from Westpack A/S
Thank you, Ty!
Amazing products
Amazing products, good prices and an incredible customer service.
May 6, 2025
Unprompted review
Reply from Westpack A/S
Thank you for your fantastic reveiw! We do our best every day, so we are happy to hear that you are a satisfied with our services.
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Frankfurt jewelry boxes
I ordered the Frankfurt jewelry boxes and I couldn’t be happier with them. Customer service was super helpful, we adjusted my logo on the boxes a few times before printing it. Also delivery was fast.
June 1, 2025
Unprompted review
Reply from Westpack A/S
Hi Marietta, thank you for taking the time to reveiw us. Having a dialog about the logo until you are completely satisfied with the outcome is one of our most important tasks. So glad to hear that you love the result.
Lots of choice
Lots of choice, good quality, good print color, very good rendering, very happy with my order and I hope to order more soon
June 6, 2025
Unprompted review
Reply from Westpack A/S
Thank you, Jean-Yves. We welcome you back any time!
New Customer
I am a new customer to Westpack and I am so pleased with the quality of the boxes that I ordered. The ordering process was straightforward, the delivery exceptionally quick (Denmark to Scotland) and when I did have a query (there wasn't anything wrong - I was just needing clarification on something), Jette responded promptly and was very helpful. I normally don't leave reviews but I was so impressed with my whole Westpack experience I felt I had to this time. I will definitely be a returning customer.
June 16, 2025
Unprompted review
Reply from Westpack A/S
Hi Carol, thank you for your great review. Jette is a star in customer service and very happy to hear that you are satisfied with her work. Have a nice day!
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