Westpark Mortgages Reviews 60

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and proactive approach, often going above and beyond their duties to ensure a smooth process. The service provided is frequently described as first-rate, with many appreciating the seamless, stress-free experience and the team's dedication to securing the best deals. Reviewers also highlight the outstanding customer service, noting the clear communication, responsiveness, and personalized advice that makes them feel confident and well-cared for. People particularly value the team's extensive knowledge and expertise, which helps navigate complex situations and provides peace of mind. Many customers have returned for services multiple times, emphasizing their trust and satisfaction with the consistent quality and support received over the years.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the team's... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team for their flawless,... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional support and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot recommend Westpark Mortgages highly enough. From start to finish, the service we received was absolutely first-rate. Ben went completely above and beyond to help us throughout the entire... See more

Company replied

Rated 5 out of 5 stars

Ben is the best! He's sorted out my mortgage a couple of times now and on this most recent occasion he saved us from losing the house. There was a nightmare situation with the Land Registry, the solic... See more

Company replied

Rated 5 out of 5 stars

The Westpark Mortgage team are absolutely fantastic and made us feel so confident throughout the process. They kept us informed, made sure we got the best deal possible and really took time to unders... See more

Company replied

Rated 5 out of 5 stars

Zero pain in finding a new mortgage! Can't thanks the the team at Westpark Mortgages enough for the help in making this a terrific and painless transition. Constant updates on where we were in the... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At Westpark Mortgages, we put our clients first. With a firm commitment to transparency, our independence means we make recommendations best suited to your needs, not our interests. We understand how important it is that you feel confident and supported throughout the process, so we pride ourselves on making it as easy and straightforward as possible.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

5/5 Stars – Outstanding service from Ben!

We cannot recommend Westpark Mortgages highly enough. From start to finish, the service we received was absolutely first-rate.
Ben went completely above and beyond to help us throughout the entire process. Nothing was ever too much trouble for him. We had a lot of questions, and he answered every single one swiftly and confidently, which gave us complete peace of mind during what can normally be a very stressful time.
What really stood out was his willingness to go the extra mile; he actively liaised with both our mortgage company and our conveyancer—even when doing so was well beyond the actual remit of his role.
If you want a mortgage broker that genuinely cares and delivers flawless service, look no further than Ben and the team at Westpark. Thank you so much!

May 10, 2026
Unprompted review
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Reply from Westpark Mortgages

Hi Steve, thanks so much for your kind words, it's been an absolute pleasure working with yourself and David over the years. Thanks for your continued support and we look forward to speaking with you both again soon,

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Rated 5 out of 5 stars

Ben is the best

Ben is the best! He's sorted out my mortgage a couple of times now and on this most recent occasion he saved us from losing the house. There was a nightmare situation with the Land Registry, the solicitors and the lender. If weren't for Ben's interventions, we'd never have completed. The consummate professional, his knowledge and connections saved the day. I cannot express in words how thankful we are to him. Worth his weight in gold!

June 8, 2026
Unprompted review
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Reply from Westpark Mortgages

Hi Tim, we are so happy that Rachel and yourself have finally got your dream home. The evil forces of moving home were certainly doing their best to thwart you but we beat them in the end. Both Hayley and myself wish you and your family the very best in your new home, I can't wait to see what you do with it in the future, it's such a special house!

Ben Murphy
MD

Rated 5 out of 5 stars

Excellent service, exceptional team

The Westpark Mortgage team are absolutely fantastic and made us feel so confident throughout the process. They kept us informed, made sure we got the best deal possible and really took time to understand our future financial goals to ensure the mortgage fit with that.
Highly recommend the team - thanks again!

January 1, 2026
Unprompted review
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Reply from Westpark Mortgages

Hi Hannah, thanks so much for taking the time to write such a lovely review. We have really enjoyed working with you and very much look forward to helping you again in the future.

Ben Murphy
MD

Rated 5 out of 5 stars

Ben and Hayley are hands down the most…

Ben and Hayley are hands down the most professional yet approachable people we've ever dealt with - they made securing our first mortgage easy. Their communication was brilliant, patiently answering all our silly questions (because, the mortgage industry is pretty confusing). They held our hand every step of the way, whether it was face-to-face meetings, online catch-ups or emails. And they didn't just stop at us - they liaised with our accountant, solicitors and estate agents too. Westpark Mortgages are more than a financial broker, they are a family run business who actually understand their customers and genuinely care.

April 9, 2026
Unprompted review
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Reply from Westpark Mortgages

Hi Katey and Ben, what can I say but a huge thankyou for such a lovely review. We have absolutely loved every minute of helping you on your journey and couldn't be happier that you are now home owners. We cant wait to see what you do to the place and look forward to catching up with you both very soon.

Ben Murphy
MD

Rated 5 out of 5 stars

Very good and helpful

Very good and helpful, would recommend.

March 31, 2026
Unprompted review
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Reply from Westpark Mortgages

Thanks so much for sharing your experience with us, its great to know we did a good job for you!

Ben Murphy
MD

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Rated 5 out of 5 stars

Fantastic Service

Ben's service has always been excellent! His knowledge and understanding of the market is a real asset.

Thank you.

March 26, 2026
Unprompted review
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Reply from Westpark Mortgages

HI Ian, thanks for you kind words, always a pleasure to assist you with your mortgage. Looking forward to catching up with you again very soon.

Ben Murphy
MD

Rated 5 out of 5 stars

Ben was excellent

Ben was excellent, our mortgage had come to an end and due to postal problems and moving we needed a new mortgage on our buy to let.
He arranged it very quickly which meant we were only out of pocket for a month!

February 19, 2026
Unprompted review
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Reply from Westpark Mortgages

Hi Jan, thankyou so much for sharing your experience with us, we were delighted we could assist you again and hope to again in the near future! Thanks again for your support!

Ben Murphy
MD

Rated 5 out of 5 stars

super simple remortgaging

Ben was super helpful as always and made the whole process of remortgaging super simple, and very easy.

March 3, 2026
Unprompted review
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Reply from Westpark Mortgages

Dear Anony- Mouse :) Thanks so much for leaving us a really nice review, always lovely to get some great feedback, especially when its from a mysterious client.

Rated 5 out of 5 stars

To Ben it’s not just a mortgage…it’s personal!

It is no surprise that Ben has such strong reviews, as we said to him when he arranged our initial mortgage, he literally changed our lives.

What was so refreshing from the start was that instead of doing what other brokers had done by telling us what we couldn’t do, Ben went away, worked tirelessly on our behalf and simply came back to us with a mortgage offer.

So quick and easy I had to question him as to whether they was really the process completed.

We have since used Ben to try and obtain a further advance on our mortgage and have recommended a number of people to him, all of whom he has successfully helped.

Still changing lives.

Don’t look anywhere else, I’d Ben can’t do it then likely is it not possible.

March 13, 2026
Unprompted review
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Reply from Westpark Mortgages

Hi Jason, thanks so much for your kind words, it really is very much appreciated.

We absolutely love working with you guys and its amazing to see what we do make such a difference, makes it all worth while.

Thanks again :)

Ben Murphy
MD

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Rated 5 out of 5 stars

Took all the stress away - thank you!

Ben and Hayley did a fantastic job for us helping with a remortgage. I would thoroughly recommend them as they kept us fully informed at all times and were a breath of fresh air in the financial services world.

February 5, 2026
Unprompted review
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Reply from Westpark Mortgages

Hi Sam, thanks for your great review, always great to assist you with your mortgage requirements. We look forward to helping you again in the near future!

Ben Murphy
MD

Rated 5 out of 5 stars

Ben and Hayley were fantastic in…

Ben and Hayley were fantastic in supporting me changing my mortgage at the end of its term.
They were easy to contact and offered good advice in a friendly way.
Thanks

January 30, 2026
Unprompted review
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Reply from Westpark Mortgages

HI Alice, thanks for taking the time to leave us such a lovely review (OUR 50th) , as always it was a pleasure to assist you with your mortgage requirements.

We look forward to helping you again in the very near future!

Ben Murphy
MD

Rated 5 out of 5 stars

Excellent - Hayley and Ben at Westpark Mortgages

Hayley and Ben at Westpark Mortgages could not have been more helpful, they were there to help with everything and definitely went above and beyond by the end of the process.

It had been a while since I had dealt with a mortgage but they answered all of our questions and explained every little thing we asked of them.

Can’t recommend them enough if you’re in the market for a mortgage. Thank you Ben and Hayley so much for helping us back onto the property ladder!

December 12, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Jon, thankyou for your kind words, it was great to see you get the keys just before Christmas! Both Hayley and myself loved helping you both with your move and are so happy that you are now in your new home. We look forward to speaking with you again in the near future.

Ben Murphy
MD

Rated 5 out of 5 stars

Ben has found me mortgages for many…

Ben has found me mortgages for many years now. It’s always been stress free somehow even when things feel tricky. Ben always seems to find a way through.
Ben and Haley have a lot of years experience and expertise within the industry that passes on to the customer as confidence and competence.
They are also very lovely people who seem to enjoy what they do. So thank you both for the great service you offer!

November 28, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Kate, its has been an absolute pleasure to work with you again on your next project, thank you for your lovely words and we look forward to speaking with you again very soon.

Ben Murphy
MD

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Rated 5 out of 5 stars

If I could give it more than 5 stars I…

If I could give it more than 5 stars I would. Ben was absolutely fantastic from start to finish. Every part of the process was explained clearly and expectations were managed from the beginning. Ben went above and beyond with his support and was a shining light in what was an otherwise awful house buying experience. Ben is friendly and communicative and I could not recommend him more in fact I’ve already recommended friends to go to Ben. Wonderful experience!

October 31, 2025
Unprompted review
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Reply from Westpark Mortgages

HI Adam, thanks so much for your kind words, we will miss our chats on Tottenham and Leeds tumultuous seasons but are stoked that you are now in your lovely new home.

Thanks for being a great client and sharing the misery and delight of being a football fan! Hayley and I look forward to working with you again in the near future!

Ben Murphy
MD

Rated 5 out of 5 stars

Ben at Westpark was outstanding!

Ben at Westpark mortgages was absolutely fantastic. He went above and beyond at every opportunity. Any question I had, he was always more than happy to help, anything, any stupid question, he was always so helpful. I would highly recommend and will be using them again. Thank you Ben

October 24, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Lewis, thank you for your amazing review, Hayley and I loved working with you and are absolutely thrilled that you are now in your new home.

We very much look forward to working with you again soon.

Ben Murphy
MD

Rated 5 out of 5 stars

The only place to go for mortgage advice

I would highly recommend using Westpark Mortgages for any borrowing advice or needs. Ben and the team are extremely knowledgeable, professional and provide the best service that I have encountered - whether a first time buyer or remortgaging, I would highly recommend getting in contact with the team!

September 1, 2025
Unprompted review
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Reply from Westpark Mortgages

HI Kyle, thanks for sharing your experience with us, it was an absolute pleasure helping you with your mortgage requirements once again. We very much look forward to hearing all about the amazing improvements you have planned for your home! Until the next time!

Ben Murphy
MD

Rated 5 out of 5 stars

Thank you for an excellent service

Thank you for an excellent service. Communication with Ben and Hayley is always clear and efficient. We would highly recommend Westpark mortgages and will definitely be in contact with them again for our next move.

October 1, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Philippe, thanks so much for leaving us a such a nice review, we have really enjoyed helping you with your HTB remortgage and are delighted that we were able to assist you in paying off your HTB loan, despite the solicitors best efforts to thwart us! We look forward in working with you again soon.

Ben Murphy
MD

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Rated 5 out of 5 stars

great experience with Westpark mortgages

We always have a great experience with Westpark Mortgages. We’ve worked with Ben for a number of years and would not hesitate to work with Westpark mortgages again. Ben is always thorough and clear in explaining everything to us while giving us the best options. Thank you!

October 1, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Pauline, thanks for leaving us a such a lovely review, its always a pleasure to work with you and we certainly look forward to helping you again soon. All the Best!

Ben Murphy
MD

Rated 5 out of 5 stars

Ben was excellent to work with

Ben was excellent to work with. He helped us a lot in the mortgage process particularly as we were first time buyers and didn't know how anything worked. We highly recommend Ben!

September 26, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Caroline, thanks for sharing your experience with us, it was great to work with you and help you buy your first home! We really hope you love your new home and that you make lots of incredible memories there!!

Ben Murphy
MD

Rated 5 out of 5 stars

100% recommend Ben and Hayley. We would never go anywhere else.

Ben has been helping us with our mortgages since 2013, seeing us through various different circumstances and situations with minimal fuss and utmost professionalism. He's always been happy to offer us advice even when we're not in imminent need of a mortgage, and it's this extra touch that really sets the service apart.

Working with Ben on our latest remortgage has been as great an experience as ever, with Hayley also helping to make sure everything went smoothly.

We would never consider going to anyone else to help us get a mortgage.

October 1, 2025
Unprompted review
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Reply from Westpark Mortgages

Hi Ken and Pauline, the last 12 years have flown by and as one of our oldest and dearest clients thankyou so much for your lovely review! It really means so much to us to have this type of feedback! We look forward to helping you again in the near future!

Ben Murphy
MD

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