Westside Bathrooms Reviews 

308
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, secure packaging, and the incredibly seamless ordering process provided by the knowledgeable team. Many people are also very pleased with the exceptionally high product quality and the supportive assistance offered whenever they need help with purchases. Though some reviewers experienced longer delivery periods or noticed that general dispatch processes could sometimes be improved. A few consumers additionally noted occasional frustrating delays with shipping schedules or significantly longer wait times before finally receiving their ordered items at home.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast shipping times,... See more

Product

Consumers find satisfaction in the exceptional quality and affordability of the items, often praising the... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with durable items, fair... See more

Order

Customers had positive experiences with order, frequently praising the quick and easy ordering process... See more

Service

Customers consistently note positive experiences with service, highlighting quick delivery, helpful phone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

About £100 less than my Buckinghamshire based independant chain of builders' merchants, electrical and plumbing supplies (G&S) and told the same shower tray was out of stock. Westside delivered... See more

Company replied

Rated 5 out of 5 stars

The fact I could speak to a real person There was an error in the dimensions online and they weee able to rectify for me immediately and said they’d report this back to be changed. This would have... See more

Company replied

Rated 5 out of 5 stars

We’ve previously used Westside for another renovation and were delighted by their prices and service. They continued their great performance this time around, I’m pleased to say. Special thanks to Gav... See more

Company replied

Rated 5 out of 5 stars

High quality product supplied by high quality suppliers. Very prompt response and despatch. These people are excellent as I received these taps 2 days before forecast date. Will definitely use again... See more

Company replied


Company details

  1. Bathroom Supply Store
  2. also in
  3. Bathroom Remodeler
  4. Radiator Shop
  5. Shower Door Shop

About Westside Bathrooms

Written by the company

Westside Bathrooms

Westside Bathrooms, launched in 2019, draws on over 40 years of industry experience from our founding family business established in 1982. Our online platform extends our reach, providing customers across the UK with competitive prices on high-quality bathroom products from top manufacturers. Whether you're upgrading part of your bathroom or designing a new one, we supply everything from radiators and taps to shower doors and basins. Trust Westside Bathrooms for all your bathroom needs, backed by decades of expertise.

Shop Showers Shop Wetrooms Shop Radiators Shop Vanity Units Shop Shower Trays Shop Toilets & Basins

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(308)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent value-for-money

Quality materials were supplied at an affordable price and within a short timescale

July 30, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Good morning,

Many thanks for your recent review. We are pleased to hear that you are happy with the quality of your new Miller Classic corner soap baskets and that you found our prices competitive. Your feedback is appreciated.

Kind regards
The Team at Westside Bathrooms.

Rated 5 out of 5 stars

Black quadrant shower cabin with shower mixer

I bought a quadrant shower cabin with matching shower mixer. The products are of high quality and were delivered on time. The builders finished the bathroom today and everything looks nice. I would recommend this company to everybody. Thank you!

June 23, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Good morning,

Many thanks for your recent review. We are pleased to hear that your new Kudos Divera quadrant enclosure and your Tavistock Merit shower valve was delivered on time. Its great to her that everything was installed successfully and looks great. Your feedback is appreciated.

Kind regards
The Team at Westside Bathrooms.

Rated 5 out of 5 stars

Excellent Service From Customer Service…

Excellent Service From Customer Service Team At Westside Bathrooms.
Definitely Use Again.

July 17, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Good afternoon,

Many thanks for your recent review. We are pleased that you received excellent customer service from our sales team. We appreciate your feedback.

Kind regards
The Team at Westside Bathrooms.

Rated 5 out of 5 stars

Better price than other sites

Ordered a bath screen to replace one which was too short for my 6 foot plus son (should have thought about that when we refitted the bathroom). Price was very competitive, ordered on a Sunday, confirmed on Monday and arrived Wednesday. Well worth the money.

July 22, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Good morning,

Many thanks for your recent review. We are pleased that you found our prices competitive and that your order was delivered quickly. Your feedback is appreciated.

Kind regards
The Team at Westside Bathrooms.

Rated 5 out of 5 stars

Excellent communication and quick…

Excellent communication and quick delivery post order. Price of product beat any other provider on the net. Definitely recommend

July 14, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Good morning,

Many thanks for your recent review. We are pleased that you had excellent communication from our sales team and that you found our prices competitive. We are also glad to hear that your Aqualisa Aquavalve was delivered quickly. Your feedback is appreciated.

Kind regards
The Team at Westside Bathrooms.

Rated 5 out of 5 stars

I dealt with a lady called Gemma

I dealt with a lady called Gemma, who was very helpful, informative and knowledgeable about the product.
Sorted any issues I had with the warranties by speaking directly with Bristan, including the product itself as we were replacing the 1901 shower (issue with cartridge) with an updated version.
1901 shower and larger head replacement head were ordered on the Thursday and delivered on the Saturday of the same week, which Gemma also organised.
Brilliant service by both staff and company, delivered everything as promised.

Unfortunately, still in boxes, as awaiting plumber to fit, which should be this week.

July 10, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Good afternoon,

Thank you so much for your kind words and detailed feedback! We're thrilled to hear that our sales team was able to assist you so effectively and ensure everything went smoothly with your order and warranties. It's always our goal to provide knowledgeable and helpful service, and we're glad we delivered on that promise.

We’re also happy to hear that your 1901 shower and replacement head arrived promptly. We appreciate your feedback.

Kind regards
The Team at Westside Bathrooms.

Rated 5 out of 5 stars

A good company to buy from.

The website was easy to navigate. The shower enclosure was a good price and came quickly. When I had a problem with one part of the enclosure, I was able to easily speak to them, and it was quicky dealt with and a new part arrived by post.

July 1, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Good morning,

Many thanks for your recent review. We are pleased that you found our website easy to use and that you found our prices competitive. We are glad to hear that we were able to address and resolve the part for your enclosure quickly. Your feedback is appreciated.

Kind regards
The Team at Westside Bathrooms

Rated 5 out of 5 stars

Good quality product

Good quality product, great service, reliable and prompt delivery.

July 10, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Good morning,

Many thanks for your recent review. We are pleased to hear that you are happy with the quality of your new Smedbo double corner soap basket and that you received excellent customer service from our sales team. We are also glad to hear that your order was delivered promptly. We appreciate your feedback.

Kind regards
The Team at Westside Bathrooms.

Rated 5 out of 5 stars

Speedy service

Speedy service. Delivery good.

July 14, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Good afternoon,

Many thanks for your recent review. We are pleased that you received customer service from our sales team. We are also glad to hear that your order was delivered on time. Your feedback is appreciated.

Kind regards
The Team at Westside Bathrooms

Rated 5 out of 5 stars

I ordered the products and they were…

I ordered the products and they were delivered to me in double quick time. Very efficient. The products are great too.

July 14, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Thank you so much for your fantastic review! We're thrilled to hear that your order arrived so quickly and that you're loving the products. Efficiency and quality are what we strive for, so it’s wonderful to know we hit the mark for you. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Good customer experience

We were updated on delivery and our order arrived very promptly. The contents were as described online and were well packaged. Would recommend.

July 11, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Thank you for your kind words and glowing review! We're so glad to hear you had a great experience with us, from the delivery updates to the prompt arrival and careful packaging. Your recommendation means the world to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Great product and service

Easy to order. Delivered promptly. Good quality product

July 11, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Thank you so much for your fantastic review! We're thrilled to hear you found the ordering process easy, delivery prompt, and the product to be of great quality. Your satisfaction means the world to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent product description and…

Excellent product description and prompt delivery.

July 7, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Many thanks for taking the time to provide us with a 5* review. We are pleased to hear that you are happy with the prompt delivery.
Kind Regards,
The Westside Bathrooms Team

Rated 5 out of 5 stars

Great company to order from

Item arrived in perfect condition and delivery was prompt. Happy to order from this company again and will recommend to others.

Easy to use website and competitively priced.

July 11, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Thank you for your wonderful review! We're so glad your order arrived perfectly and promptly, and that you found our website easy to use and prices competitive.

Your recommendation means a lot to us, and we look forward to serving you again!

Best regards,
The Westside Bathrooms Team

Rated 5 out of 5 stars

Very professional service.

Quick delivery,as described & excellent service.

July 10, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Thank you for your amazing 5-star review! We’re delighted to hear you appreciated our professional service, speedy delivery, and accurate product descriptions. Your feedback truly means so much to us! – The Westside Bathrooms Team

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery. Received day after order. Good price and selection.

July 10, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Thank you for your wonderful 5-star review! We're thrilled to hear you enjoyed our quick delivery, competitive pricing, and wide selection. Your satisfaction means the world to us! – The Westside Bathrooms Team

Rated 5 out of 5 stars

Good quality item

July 3, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Thank you for your 5-star review! We're delighted you’re happy with the quality of your item. We appreciate your support! – The Westside Bathrooms Team

Rated 5 out of 5 stars
Westside Bathrooms logo

Reply from Westside Bathrooms

Thank you so much for your 5-star review! We're thrilled to hear that you were happy with our pricing and speedy delivery. Providing great value and efficient service is what we strive for every day.
Best Wishes
The Westside Bathrooms Team

Rated 4 out of 5 stars

Excellent delivery

Excellent delivery. Website unclear as to exactly what was included in the shower package. However it did include what I required, so purchase was very satisfactory.

July 3, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Thank you for your review! We're glad to hear your purchase met your needs and that delivery was excellent.

We’ve taken your feedback on board and have updated our product description to clearly outline what’s included. Your input helps us improve, so thank you!

If you need anything else, feel free to reach out. We’d love to assist you again in the future!

Best regards,
The Westside Bathrooms Team

Rated 5 out of 5 stars

Excellent service

Prompt delivery with excellent communication

June 27, 2025
Westside Bathrooms logo

Reply from Westside Bathrooms

Thank you so much for your kind words! We're thrilled to hear you were happy with our service, delivery, and communication.
Kind Regards,
The Team at Westside Bathrooms

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look