I have ordered quite a lot from Westwing, both big items (such as tables) and smaller items (kitchen supplies, decorations, etc.). I’ve been satisfied with everything! However, I’m most happy with the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All I need is Westwing! Safe and fast experience, when you desire something special I recommend snitching always at Westwing shop
Company replied
Product is good. But Westwing shipping process is very slow
Company replied
Ordered my rug a couple of months ago with estimated delivery time around 2-3 weeks , however still waiting. Been trying to get hold of customer service - at no success. Il Numero dell’ordine è 26... See more
Company replied
Company details
Contact info
4.2
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and tasteful products of…
Great service and tasteful products of high quality. Priced just right.
April 2, 2019
Unprompted review
Reply from Westwing Italia
Dear Leslie, we are happy with your satisfaction and we thank you for the opinion expressed. Continue to follow our proposals! Team Westwing
Reply from Westwing Italia
Cara Elena, è sempre un piacere ricevere complimenti dai nostri clienti, siamo lieti di aver soddisfatto le sue tue aspettative! Ti aspettiamo ancora! Team Westwing
I am English but I have a property in…
I am English but I have a property in Italy and I find Westwing a terrific website for finding gorgeous unusual things which are not
so easy to find in UK. Delivery to Italian address is very efficient.
March 12, 2019
Unprompted review
Reply from Westwing Italia
Dear Anna, thank you for your feedback! Team Westwing
Grazie
A lot of nice things, love finding every day something new. The prices could vary for the same thing depending on the day... always good to check on the WestwingNow before purchasing from the Westwing... :) Ver disappointing that the shipping is eur6.99 and returns are not for free!!!!
February 5, 2019
Unprompted review
Reply from Westwing Italia
Dear Fausta, we are happy with your satisfaction and we thank you for the opinion expressed.
We thank you also for your suggestions in order to improve our service. We remind you that returns by 100 days from delivery are free, if you need some other information contact 02 94751985 or assistenza@westwing.it and we'll happy to help you! Continue to follow our proposals! Team Westwing
love it!
love it! I'm finding everything I was expecting for my new house!
January 18, 2019
Unprompted review
Reply from Westwing Italia
Dear Martina, we are happy with your satisfaction and we thank you for the opinion expressed. Continue to follow our proposals! Team Westwing
Sempre splendido fare shop qui
December 10, 2018
Unprompted review
Reply from Westwing Italia
Gentile Viola,ti ringraziamo per aver riposto in noi la tua fiducia. Siamo certi che non ti deluderemo, non smettere mai di seguirci! Team Westwing rimane a tua disposizione !
I love you......
December 4, 2018
Unprompted review
Reply from Westwing Italia
Cara Lucia, siamo contenti di avere una cliente come te. Ti ringraziamo per il tuo importantissimo feedback. Buona giornata. Team Westwing
i love this website ,they have many…
i love this website ,they have many lovely little things ,thank you my westwing
October 15, 2018
Unprompted review
Reply from Westwing Italia
Dear Beibei, we are happy with your satisfaction and we thank you for the opinion expressed. Continue to follow our proposals! Team Westwing
excellent products at excellent prices
excellent products at excellent prices. I love this website
October 5, 2018
Unprompted review
Reply from Westwing Italia
Dear Andrea, we are happy with your satisfaction and we thank you for the opinion expressed. Continue to follow our proposals! Team Westwing"
Reply from Westwing Italia
Cara Pna, ti ringraziamo per la fedeltà che ci hai dimostrato. Contiamo di averti sempre come nostra cliente, lavoriamo ogni giorno per non deludere le tue aspettative! Team Westwing
Excellent experience
September 13, 2018
Unprompted review
Reply from Westwing Italia
Dear Sonia, we are happy with your satisfaction and we thank you for the opinion expressed. Continue to follow our proposals! Team Westwing"
Belle porcellane
September 1, 2018
Unprompted review
Reply from Westwing Italia
Buongiorno Marion. Ti ringraziamo per l'opinione espressa. Continua a seguirci ! Team Westwing
Reply from Westwing Italia
Carissima Cristina, siamo davvero contenti che il nostro sito sia di tuo gradimento! Ti auguriamo una buona serata, Team Westwing.
Reply from Westwing Italia
Caro Riccardo, grazie per la tua recensione! Continua a seguirci per scoprire tutte le novità! Una buona serata, Team Westwing.
Reply from Westwing Italia
Dear Rossella, thank you for your feedback. Best regards. Team Westwing
L'ELEGANZA ON LINE
July 9, 2018
Unprompted review
Reply from Westwing Italia
Buongiorno Simona. Ti ringraziamo per l'opinione espressa. Continua a seguirci ! Team Westwing
sempre al top
July 5, 2018
Unprompted review
Reply from Westwing Italia
Cara Claudia, ti ringraziamo per la recensione! Ti aspettiamo al tuo prossimo acquisto! Una buona giornata, Team Westwing.
good service
The service is quite good, but the delivery times are too long and shipment cost is high compared to the cost if the item for small items.
July 3, 2018
Unprompted review
Reply from Westwing Italia
Dear Ilkem, thank you for your feedback. Best regards. Team Westwing
ROBA BELLA E ORIGINALE
June 17, 2018
Unprompted review
Reply from Westwing Italia
Gentile Beatrice, ti ringraziamo per il tuo importantissimo feedback. Buona giornata! Team Westwing
Reply from Westwing Italia
Dear Betta, we are happy to read your comment. We hope to see you soon on our website westwing.it. Best regards, Team Westwing.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.