Westwoodmotorgroup Reviews 

Would never use this company ever again and would strongly advise all future customers to stay away. CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED. I purchased a Ford transit van from your Westwood branch in Wigan on the 4/1/21 I also paid for a roof rack to be installed .
I absolutely love the van everything was brilliant with it 2-3 days after buying I was getting my ladders off the roof rack and noticed a big hole on the roof by the back door I phoned Mike at Westwood Wigan and told him about this and sent him pictures of the hole .
Mike came back to me and said we will get it fixed I wasn’t happy with getting it fixed as I paid £24,240 for a van that had a hole in it I have a pre delivery inspection check list and it says nothing wrong with the van I also said to Mike that I don’t know what water damage that could of caused which Mike replied no Jimmy it’s double skinned there that won’t have any water damage
I was then saying no I want the van swapping so Mike said wait till March till I get some new vans in we will sort it so I said ok I put duck tape over the hole so no more water could get in
I spoke to black horse finance so they could get involved as I was told they own the van I recieved a letter off Blackhorse on 11/2/21 the 2 options I have is get it fixed and have £200 compensation or come out of agreement and get my money back
It took me 6 months to find the right van so I was not prepared to give it back as I would have no van for work and I didn’t want it fixing as I didn’t know what damage rain water had done to it
When we got to March I phoned Mike to see what vans had come in there was a few that would be suitable for what I needed
Mike then said we will give you £19,500 for you van in part ex and the new van was £3,000 more than what I paid for my van so it was going to cost me £7,740 to get a van with nothing wrong with it
I think this is an absolute insult that Mike was expecting me to pay £7,740 for a van that is fit for purpose when none of this is my fault
So in the meantime I have had to use the van for work and a message came up on dashboard saying steering malfunction I got the AA out to it and they said it has to go into fords booked it into fords so I lost 2days work cause I couldn’t drive it Ford took the van in and reprogrammed it when I went back to pick up van the technician turned the van on and all the lights on dash lit up he said has that ever happened before I said no he then said you can’t drive this van so another 2 days work lost also I couldn’t get a curtisy van off fords as log book was not in my name now this is in June and log book still hadn’t been sent of this has since been rectified so I got talking to the technician in fords and was telling him about the problems and told him about the hole in the roof he said he would have a look next day I went to pick it up and the technician said the problem with the lights on dash board was water has got to the electrics behind panelling in back of van also clutch is starting to go
All I am looking for is a van that is fit for purpose I am having all this headache threw no fault of my own I am not willing to get it fixed because I don’t know what more problems will happen in future because of this.
Sent an email to Katie the general manager and she said it was with the legal team and I will have a decision buy the close of play 9/8/21
Since then I have tried to contact Katie on numerous occasions and she is either on the phone or in a meeting and she would get back to me. I am still waiting to hear from her.

Just returned our hire van from our trip to Cornwall. 5 star service received from Nichola Cheetham from start to finish she made the process easy. Polite and friendly. Will certainly be back to hire from this company again.

Hired a van at very short notice to move appliances into my daughter's new home.
Fantastic service at a great rate,would highly recommend.From booking in to returning the van,it was all smooth and the van was fantastic.

Always a Pleasure dealing with Westwood, had a few large transits from them on hire, and a Luton over the past few weeks. Nichola Cheetham was very professional and friendly. A great service at a great price. Will definatley be using them again

I have used this company a few times in business and for private use , i have always found them pleasant and professional and great value for money , my latest booking with them was handled in a kind and understanding manor as my plans had been interrupted and Nichola tried and succeeded in helping me, i would highly recommend this company .
Mr Chadwick

Rented a small van to pick some tools up. Nicola the Lady I dealt with was extremely helpful and a pleasure to deal with. This is what you need in the morning, a lovely smiling face.

I would highly recommend Westwood motor group. Quick, clear and efficient.
Great customer experience.

Amazing customer service from Nichola! She was so nice & incredibly helpful, never left any questions unanswered. 100% recommend :)

Needed a van to move some heavy furniture from Liverpool to Wigan.
Staff were very helpful, friendly and professional.
The paperwork was simple and quick to complete.
The van itself was brilliant, very clean, easy on fuel and easy to drive.
Would definitely recommend, great company

Since the commencement of my contract, I have not had any issues with my vehicles nor contract.
I have had excellent service from the team on the rare occassion I have contacted them.
I would recommend Westwood Motors.

I've Contacted Westwood motors twice in regards to 2 vehicles I was interested in buying. The first time was a telephone conversation with a sales rep (cannot remember the ladies name). She was pleasant and took my details ensuring me that she would get back to me. Unfortunately the phone call didn't happen. I tried again a few months later via their email request online form but again received no reply. I was disappointed as I run a business myself and know the worth of good customer services. Westwood you really need to answer and follow up on the requests from your potential clients. Its not professional to ignore people no matter what their requests. If it was a one off incident then I could understand it but it happened twice to me and I assume other people too.
In response to Westwood motors reply:
I totally understand that things go wrong from time to time it happens to every business.
Sorry to hear some clients haven't been honest in their reviews, I've been truthful in my review but can understand your disappointment at not having more information to enable you to follow this up.
I've contacted you this month about a ford custom van, it has my email on there so you should be able get in contact with me direct unless there's a problem with your website.
This is not a fake review and you should be able to contact me to confirm with the information above.

Excellent service and helpful staff especially from Bethan

Dealt with Westwood now for nearly 2 years amazing service for all the team especially Bethan who has helped me from day one would highly recommend

Just bought a VW Golf R from Westwood Motor Group and the service we recieved was outstanding, Bethan went above and beyond to make sure that the transaction went smoothly. The car was delivered to our door step as described and in Immaculate condition. I will be highly recommending everyone to Westwood Motor Group

Brilliant service as always. Cheers Mark.

Great to deal with and did everything they could to get my van ready for collection asap after being without a vehicle. Ryan was particularly helpful.

I had been looking for a grey Kia Sportage 4 2018 + near me but there weren’t any. I saw one that Westwood were selling at a great price, but it had a note that there was outstanding finance. From the moment I spoke with Kate she was very helpful, and I ended up travelling from Scotland to Wigan (over 200 miles) to buy it within days.

Kate arranged for one of their team to pick me up from Manchester train station, which I was very grateful for because my train was over an hour late and Stuart waited patiently for me at the train station.

The car was in perfect condition and finance was cleared for me coming down. Would happily use them again and would recommend them to others.

Thank you, Kate for all your help and Stuart for waiting patiently for me!

Just picked up my new Toyota Proace
Been using Westwood for over 15 years and never had any problems whatsoever
Nice pleasant transaction from ordering to collection
Highly Recommended

Always a superb service. Kate and the team are always on hand to help to make sure we have what we need.

My 1st time hiring the 3.5 tonne horse box this weekend and the box itself was brand new top spec, lovely to drive and very spacious for me and my horse and all his belongings. The box has a camera which gives you lots of reassurance that your horse is safe and allows you to have a calm drive transporting your horse. The staff at Westwood were very professional and friendly from start to finish with nothing being any trouble. We made use of the living area; fridge, gas stove and bunk beds which were also another great benefit. Very well priced for the high standard of customer service and the vehicle itself. I will definately be hiring from here again. We loved travelling in style. Kirsty