Wet & Dry Plumbing Services Reviews 40

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Called James at the last minute and he responded promptly. He sorted out both the ground floor WC and the first-floor bathroom quickly and professionally. Very tidy, respectful, and completed the job... See more

Rated 5 out of 5 stars

We were lucky enough to have James fit our entire plumbing while he was training and he as looked after it ever since. He reminds us when it's due to be checked, and is honest and helpful. Most recen... See more

Rated 5 out of 5 stars

James installed an unvented hot water system in our property together with new smart controls. James was extremely knowledgeable and did not upsell. All work was carried out to the highest sta... See more

Rated 4 out of 5 stars

Can I please say a big thank you for all the work you have done, including securing the toilet flush and the pipes under the sink in the kitchen. I could not fault anything, even if I wanted to -... See more

Company details

  1. Gas Engineer
  2. Heating Contractor
  3. Plumber

Written by the company

Established in 2011 and based in Epping, our City & Guilds qualified , Gas Safe Registered engineer covers west Essex, south east Hertfordshire and North London Specialising in installation, service and repair of domestic plumbing & heating systems. Gas boiler installation,service and repair along with traditional and smart heating controls.


Contact info

4.8

Excellent

TrustScore 5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service – Highly Recommend

Called James at the last minute and he responded promptly. He sorted out both the ground floor WC and the first-floor bathroom quickly and professionally. Very tidy, respectful, and completed the job to a high standard. Great guy, would highly recommend!

July 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing Plumber

James has recently serviced my boiler and installed an outside tap but has been doing plumbing work in my home since 2018. He is amazing and the only plumber I will allow into my home! Over the years he has serviced the boiler, upgraded my heating system to a smart system, installed new radiators everywhere throughout my home, installed a gas hob and repaired leaks. I have never had any problems with any of the work completed. The heating system is still going strong 5 years on. I would give extra stars if possible. Thank you for you hard work as always James!

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

A genuine professional.

During the annual service of an ageing central heating system, a gas leak was detected. James made a very thorough assessment, planned a remedial strategy and scheduled in the work to take place within two days. So very pleased with the total professionalism throughout the whole process. A huge 👍🏻 for this company.

September 28, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Superb plumber and totally reliable

There are three things I want to say about James.
1, he is a brilliant plumber
2, he is completely reliable
3, he is a genuinely nice man

I would wholeheartedly recommend him to anyone who needs help.

I wouldn’t trust the plumbing in our house to anyone else.

Completely worthy of a five star rating

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Highly rated

James is a reliable, helpful and skilled plumber. Job prices quoted are accurate. A friendly, kind chap who will do his very best to sort your problem. Highly rated.

January 6, 2023
Rated 5 out of 5 stars

James turned up promptly at the agreed…

James turned up promptly at the agreed time and despite there being more work to do than expected, James carried out all the work with diligence and professionalism. Also a very nice guy to boot. Highly recommended.

October 4, 2022
Advertisement
Rated 5 out of 5 stars

Boiler replacement

Request for a replacement boiler, my options were clearly laid out leaving me to make the final choice.
Work was cleanly and efficiently carried out with my questions on the procedures answered.
Even made time to fit a new radiator at my request.
The setting up of the timer and thermostat was clearly explained.
Overall a job well done and highly recommendable for any further work that needs to be done.

September 28, 2022
Rated 4 out of 5 stars

A big thank you

Can I please say a big thank you for all the work you have done, including securing the toilet flush and the pipes under the sink in the kitchen.

I could not fault anything, even if I wanted to - even though we are poor old age pensioners, it is a pleasure to pay your bill. You are an absolute star.

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

James installed an unvented hot water…

James installed an unvented hot water system in our property together with new smart controls.

James was extremely knowledgeable and did not upsell. All work was carried out to the highest standard and extremely clean and made use of all available space.

James went above and beyond our expectations and we will continue to use Wet And Dry for all our plumbing work going forward.

Thanks again James !

May 1, 2022
Unprompted review
Rated 5 out of 5 stars

James always goes the extra mile

James looks after the heating systems for two of my rental properties, he’s extremely reliable, trustworthy and always excellent at fitting me in with any emergencies even when he is so busy. He has installed a new boiler for me at one property and an entire new heating system for my mother in her house - both systems work beautifully and he can always be relied upon to be very responsive with any queries. Thank you James for always going above and beyond!

January 13, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

Reliable, Efficient & Trustworthy

James is very reliable, efficient, trustworthy and friendly always calls back if you leave a message. Has fixed a couple of issues in our WCs without a problem, very tidy worker, you would never know he had been there. Would definately recommend.

November 9, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

a very helpful and well-informed service

a very helpful, quick and well-informed service from James. He fitted a new boiler when the old one died, provided plenty of advice about options and suitability, and fitted the new system quickly and efficiently. good COVID precautions and always helpful and responsive. excellent service, with a smile (behind a mask!)!

January 21, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look