We Trace Pets Reviews 35

Very helpful as it all hand to be done manually because of website issues

Easy to register and helpful friendly staff

My problem was resolved straight away a very nice lady was so helpful

Honestly the person I was talking to was so nice I was having so much trouble with it online but when I phoned up everything got sorted so quick so fast and so good just thank you so much and I'm a very happy person nice

I recently rescued a doggie whom was registered with this company after a quick phone call to change ownership details into my own. A payment was taken I was emailed with all the relevant details and told when the dog I rescued would be assigned to myself great service

I was unsure how to go about registering as a new owner, given that our dog was still registered with his previous owner (gamekeeper) who had emigrated to New Zealand and just left him with another gamekeeper. He was surplus to requirements and, as we have had several spaniels from this gamekeeper when they had been retired from working so he offered him to us. There were no contact details given to the second gamekeeper.
Jasmine was wonderful, making the process easy. She could not have been more helpful. I am very grateful to her.

We have been trying to get hold of someone says 24 hrs certainly not go to voicemail but before you leave a message it hangs up we found a dog but couldn’t check chip as not registered with your company so took to vets and vets couldn’t check either as not registered with you and has to send proof that there a vet so now dog will have to sit at vets till Monday

Paige was a superstar….in fact a Super Superstar making sense of the ramblings of a daft old devil and sorting him out! Top lady!

First class servoce all the way.
I went to register 2 x Border Collies for the first time, spoke to Phillip on the first occassion but one of the microchips seemed to have a wrong number.
After taking his advice went to the vets to have them checked, it was down to the last number.
Phoned next day and Spoke to Sam C.
Both pups are now on the system.#Thank you to both people who were brilliant. Highly recommended.

I had to update the microchip details of our pet.

I spoke with Paige V she handled this with one of the most positive experiences I have had. A credit to her employer.

Fabulous customer service, great personable staff and assistance.
Microchipping your dog is easy and straightforward.

Many thanks as always

Excellent service. Prompt response times, friendly, helpful staff - a pleasure doing business with you as the saying goes. Keep up the good work!

I have always found We Trace Pets very helpful with every query I have had and that has been quite a few.
They explain every stage of registering the dogs to our rescue and then when they are adopted their easy to follow new owner process is easy and straight forward.
At each stage they confirm that the dog is registered to our rescue and then confirm that the dog has been transferred to the new owner. Those actions are greatly appreciated and helpful.
Thank you.

The sorted my query quickly and efficiently

Friendly and helpful service
Helped me sought out ownership details. Extremely helpful and professional

Luke s is very polite and helpful and solve my problem in seconds much appreciated thanks

The staff were incredibly kind and helpful

Problem registering details online . Telephoned to seek assistance. Person I spoke to was very helpful and courteous and quickly resolved matters for me .

Was quick and easy to transfer new pets details to mine Luke was very polite and helpful made me feel at ease I'm happy with the service provided and happy with the company